Quantum SDLC 2.7, Reference Manual

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44 Management GUI
The Ticket Category dialog is used to select a category for the problem. The frequency of the problem is
established.
Figure 28 Ticket Category
Name Operation Description
Select a
priority for
the ticket Select Critical means the problem must be solved immediately. Highest
priority.
Urgent means that solving the problem is very important but not critical.
High priority.
Major means that the problem should be solved. Medium priority.
Minor means that the problem should be solved. Low priority.
Enhancement means that the problem should be solved. Lowest
priority.
Enter a brief
description of
the problem Enter
A description of the problem.
Name Operation Description
Select a
problem
category that
describes the
problem Select Do not know means the problem category is unknown.
Operator means the problem source is an operator error.
Hardware means the problem source is a hardware error.
Firmware means the problem source is a software error.
Service call means the user has asked for service help.
Configuration means the problem source is a wrong system
configuration.
Statistical means the problem source is statistical data.