Quantum P3000 Series, User Manual

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Chapter 6 Troubleshooting
Common Problems and Solutions
74 Quantum|ATL P3000 Series User’s Guide
The robot times out or fails
during an operation.
Check that the tape cartridge involved in the operation is
properly positioned in the bin or drive and ready to be picked.
Check that the robot is not obstructed in any way.
Retry the operation. If it still fails, contact a field service engineer.
Misplaced cartridge. Open the doors.
Inspect the suspect tape cartridge for damage. Gently shake the
cartridge. If there are any sounds of loose pieces, do not put the
cartridge back in the library.
Retrieve the cartridge, orient it properly, and place the cartridge
in an empty storage bin. (Do not try to place the cartridge in the
gripper.)
Perform an inventory (see
Performing an Inventory on page 49).
If the operator manually places a cartridge in an empty bin, he
must then run an inventory so the library records the position of
the manually placed cartridge.
A cartridge is in the
gripper at start-up, when a
move command is
requested, or after a place
command is executed.
Open the front doors.
Manually remove the cartridge from the gripper and place it in
an empty bin.
Perform an inventory (see
Performing an Inventory on page 49).
If the operator manually places a cartridge in an empty bin, he
must then run an inventory so the library records the position of
the manually placed cartridge.
The gripper does not have
a cartridge after
completing a pick
command.
Make sure a cartridge can be found in the source location.
Retry the command. If the pick operation fails again, contact a
field service engineer.
Problem Corrective Action