10
Service
DXi6700, DXi6701, and DXi6702 Site Planning Guide
Service
DXi6700 Warranty
The DXi6700 warranty includes one year of Quantum’s Bronze Support Plan. This
includes next business day on-site response, 5x9 telephone support, and on-line
resources. This warranty covers the DXi6700 and all drives, and includes firmware
downloads, telephone support, Email Home, and Internet access to Quantum’s online
Customer Support web site.
The Quantum Customer Support web site features online service request processing,
Web-based event status tracking, and a comprehensive Knowledge Base. Quantum’s
Knowledge Base gives you 7x24 real-time electronic access to complete product and
support resources and the expertise of Quantum’s Global Services organization.
•
Customer Replaceable Units (CRUs)
- Power supply module, solid state drive
(64 GB, 2.5”) in carrier, hard disk drive (1TB, 3.5”) in carrier, external SAS cable
•
Field Replaceable Units (FRUs)
- Chassis (Node), chassis (Expansion Module), 4 port
1 GbE NIC, 2 port 10 GbE NIC, 2 port 8 Gb Fibre Channel HBA, RAID controller, DDR3
memory module, battery backup module (BBU), internal SAS cable (Node), internal
SAS cable (Expansion Module), DVD-ROM drive, 80mm chassis fan (internal center),
80mm chassis fan (rear exhaust)
Note:
The above lists may not be comprehensive. For additional information on FRUs,
please contact your Quantum sales representative.
Service Package
Upgrades
Quantum’s Global Services organization is geared towards delivering the fastest possible
response and root cause resolution, helping you maximize your backup investments,
better manage processes, and make the best use of your resources. We ensure total
customer satisfaction by providing comprehensive, responsive services on a worldwide
basis.
A variety of support options are available to you via Quantum’s tiered hardware support
plans to meet a range of budget and availability requirements. Quantum’s Support
Plans include
Next Business Day Gold
(Next Business Day Onsite, 7x24 Phone Support),
Gold
(7x24x4 Hr on-site, 7x24 phone support), and a customized
Platinum
offering. A
Warranty extension of
Bronze
(5x9xNBD on-site, 5x9 phone support) is also an option
for the second and third year of ownership. Features of the Gold and Platinum plans
include: 24-hour telephone support, on-site response, access to strategic account
management (available with select service packages), priority call handling, strategically
located spares parts, online resources, and firmware upgrades. For more information on
these service plans, please visit www.quantum.com or contact your Quantum Sales
Representative.
Quantum service engineers are available around the world and are deployed to respond
to on-site service demands. In addition, spare part depots are strategically located
around the globe so that service technicians have access to the parts and equipment
necessary to maintain or repair your DXi6700.
