59
Appendix B – Warranty
QSI Warranty Policy
The limited warranty set forth below is provided by Quantum Scientific Imaging, Inc. for QSI
Scientific Cameras when purchased directly from QSI or an authorized QSI dealer within the
dealers authorized territory. This limited warranty also covers the following accessories if they
were included with your original purchase: carrying case, AC power adapter, AC cable, and USB
cable.
Your QSI Scientific Camera is warranted against defects in materials or workmanship for a
period of one (1) year from the date of original purchase, or longer in some regions as required
by law. QSI will, at its option, repair or replace any camera that is proven to be defective during
the warranty period.
This limited warranty covers all defects encountered in normal use of the QSI Scientific Camera,
and does not apply in the following cases:
(a) Loss of or damage to the QSI Scientific Camera due to abuse, mishandling, improper
packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating,
maintenance or environmental instructions prescribed in QSIs users manual or services
performed by someone other than QSI, or an authorized QSI Scientific Camera Service
Provider. Without limiting the foregoing, water damage, sand/corrosion damage, dropping the
camera, scratches, abrasions or damage to the body, internal parts or circuit boards, or the
imaging sensor will be presumed to have resulted from misuse, abuse or failure to operate the
QSI Scientific Camera as set forth in the operating instructions.
(b) Use of parts or supplies (other than those sold by QSI) that cause damage to the QSI
Scientific Camera or cause abnormally frequent service calls or service problems.
(c) If the camera body has been opened and any parts inside have been altered or damaged,
except for those parts that are expressly intended for user modification or maintenance as
described in the QSI Scientific Camera User Guide. QSI Scientific Cameras have internal parts
that should not be touched or modified by the user. UNLESS SPECIFICALLY DIRECTED TO
REMOVE THE CAMERA COVER, SUCH AS FOR CHANGING FILTERS, WE STRONGLY
RECOMMEND THAT YOU DO NOT OPEN YOUR QSI SCIENTIFIC CAMERA BODY. QSI IS
NOT RESPONSIBLE FOR DAMAGE CAUSED BY MISUSE, ABUSE OR FAILURE TO
OPERATE THE QSI SCIENTIFIC CAMERA AS SET FORTH IN THE OPERATING
INSTRUCTIONS.
(d) If the QSI Scientific Camera has had its serial number or dating altered or removed.
Manufacturer Warranties
Kodak/Truesense provides a separate warranty that their CCDs will perform in normal use in
accordance to device specifications for a period of one year from date of shipment to the
customer. This warranty does not cover failure due to the following mechanical and electrical
causes after receipt of the device by the customer: Damage from mechanical (scratches or
breakage), electrical (ESD), or other misuse of the device (electrical, storage temperature, etc.)
beyond the stated maximum ratings in the device specifications.
