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QNAP VIOSTOR NVR, User Manual

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QNAP VIOSTOR NVR User Manual Download Page 229

 

229 

 

Chapter 7.

 

System Maintenance 

 
This section provides a general overview of the system maintenance. 
 

7.1

 

Reset the Administrator Password and Network Settings 

 
To reset the administrator password and the network settings, press the reset button of the 
server for five seconds.    A beep sound will be heard. 
 
After resetting the system, login the server with the default user name and password: 

Default user name: 

admin

 

Password: 

admin

 

 

Note:

 To reset the system by the reset button, the option ‘Enable configuration reset 

switch’ in the ‘Hardware Settings’ must be activated. 

 

 

Summary of Contents for VIOSTOR NVR

Page 1: ...VioStor NVR Network Video Recorder User Manual Version 3 5 1 2011 QNAP Systems Inc All Rights Reserved ...

Page 2: ...her brands and product names referred to are trademarks of their respective holders Further the or symbols are not used in the text LIMITED WARRANTY In no event shall the liability of QNAP Systems Inc QNAP exceed the price paid for the product from direct indirect special incidental or consequential software or its documentation QNAP makes no warranty or representation expressed implied or statuto...

Page 3: ... the power supply provided by the manufacturer Service Please contact qualified technicians for any technical enquires Do not repair this product by yourself to avoid any voltage danger and other risks caused by opening this product cover Warning To avoid fire or electric shock do not use this product in rain or humid environment Do not place any objects on this product ...

Page 4: ...ipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from th...

Page 5: ...VS 4016U RP Pro VS 4012U RP Pro VS 4008U RP Pro 17 1 2 8 VS 4016 Pro VS 4012 Pro VS 4008 Pro 18 1 2 9 VS 4016U RP 19 1 2 10 VS 2012 Pro VS 2008 Pro 20 1 2 11 VS 2012 VS 2008 21 1 2 12 VS 2004L VS 2008L 22 1 2 13 VS 1004L 23 CHAPTER 2 INSTALL THE NVR 24 2 1 PERSONAL COMPUTER REQUIREMENTS 25 2 2 BROWSE CD ROM 27 2 3 HARD DISK DRIVES COMPATIBILITY LIST 29 2 4 IP CAMERAS COMPATIBILITY LIST 29 2 5 CHEC...

Page 6: ... CHAPTER 5 PLAY VIDEO FILES 98 5 1 USE WEB BASED VIOSTOR PLAYER 99 5 1 1 Play Video Files from NVR 102 5 1 2 Play Video Files from Local PC 114 5 1 3 Multi view Playback 119 5 1 4 Intelligent Video Analytics IVA 127 5 1 5 Convert NVR Videos to an AVI File 134 5 2 DIGITAL WATERMARKING 138 5 2 1 Export Video Files with Digital Watermark 138 5 2 2 Watermark Proof 140 5 3 ACCESS THE RECORDING DATA 142...

Page 7: ...parison 181 6 6 CAMERA SETTINGS 184 6 6 1 Camera Configuration 184 6 6 2 Recording Settings 187 6 6 3 Schedule Settings 189 6 6 4 Alarm Settings 190 6 6 5 Advanced Settings 208 6 7 SYSTEM TOOLS 210 6 7 1 Alert Notification 210 6 7 2 SMSC Settings 211 6 7 3 Restart Shut Down 213 6 7 4 Hardware Settings 214 6 7 5 System Update 216 6 7 6 Back up Restore Reset Settings 217 6 7 7 Remote Replication 218...

Page 8: ... PASSWORD AND NETWORK SETTINGS 229 7 2 POWER OUTAGE OR ABNORMAL SHUTDOWN 230 7 3 HOT SWAPPING HARD DISK DRIVES RAID CONFIGURATION 230 CHAPTER 8 LCD PANEL 231 CHAPTER 9 TROUBLESHOOTING 237 APPENDIX A DYNAMIC DOMAIN NAME REGISTRATION 240 APPENDIX B CONFIGURATION EXAMPLES 245 TECHNICAL SUPPORT 250 GNU GENERAL PUBLIC LICENSE 251 ...

Page 9: ...y liquid 8 Do not place this product on any uneven surface to avoid falling off and damage 9 Make sure the voltage is correct in your location when using this product If you are not sure about the voltage please contact the distributor or the local power supply company 10 Do not place any object on the power cord 11 Do not attempt to repair this product in any occasions Improper disassembly of the...

Page 10: ... diversified display modes and recording features e g scheduled recording alarm recording alarm recording schedule The NVR also supports data search by date and time timeline event and intelligent video analytics IVA including motion detection missing object foreign object out of focus and camera occlusion All the functions can be configured by an IE web browser The VioStor Pro Series NVR is the w...

Page 11: ...P Pro VS 8124 U RP Pro 1 Enter button 2 Power button 3 Select button 4 LED indicators 10 GbE Status LAN eSATA 5 VGA 6 Expansion slot x 2 reserved 7 Gigabit LAN x 2 8 USB 3 0 x 2 9 USB 2 0 x 4 10 Password network settings reset button 11 eSATA x 2 reserved 12 Power connector x 2 ...

Page 12: ...tton 4 Hard drive LEDs 5 Select button 6 Enter button 7 LED indicators Status LAN USB eSATA 10 GbE 8 Tray lock 9 Release button 10 Power connector 11 Expansion slot 12 Kensington security slot 13 VGA 14 HDMI 15 eSATA x 2 reserved 16 Gigabit LAN x 2 17 USB 2 0 x 4 18 USB 3 0 19 Password network settings reset button ...

Page 13: ... VS 8032U RP VS 8024U RP 1 LED indicators Status LAN USB HDD1 8 2 Power button 3 Select button 4 Enter button 5 Power connector 6 Password network settings reset button 7 RS 232 port 8 VGA 9 USB 2 0 x 4 10 Gigabit LAN x 2 ...

Page 14: ...deo backup button 2 USB 2 0 3 LED indicators Status LAN USB HDD1 8 4 Power button 5 Select button 6 Enter button 7 Power connector 8 Gigabit LAN x 2 9 USB 2 0 x 4 10 RS 232 port 11 VGA 12 Password network settings reset button 13 Kensington security slot ...

Page 15: ...eo backup button 2 USB 2 0 3 LED indicators Status LAN USB eSATA HDD1 6 4 Power button 5 Select button 6 Enter button 7 Power connector 8 Gigabit LAN x 2 9 USB 2 0 x 4 10 eSATA x 2 reserved 11 VGA 12 Password network settings reset button 13 Kensington security slot ...

Page 16: ...tton 2 USB 2 0 3 LED indicators USB Status HDD1 5 LAN 4 Power button 5 Select button 6 Enter button 7 Power connector 8 Gigabit LAN x 2 9 USB 2 0 x 4 10 eSATA reserved 11 VGA 12 RS 232 port 13 Password network settings reset button 14 Kensington security slot ...

Page 17: ... VS 4008U RP Pro 1 One touch auto video backup button 2 USB 2 0 3 LED indicators Status LAN USB eSATA HDD1 4 4 Power button 5 Power connector 6 Gigabit LAN x 2 7 USB 2 0 x 4 8 eSATA x 2 reserved 9 VGA 10 Password network settings reset button ...

Page 18: ...eo backup button 2 USB 2 0 3 LED indicators Status LAN USB eSATA HDD1 4 4 Power button 5 Select button 6 Enter button 7 Power connector 8 Gigabit LAN x 2 9 USB 2 0 x 4 10 eSATA x 2 reserved 11 VGA 12 Password network settings reset button 13 Kensington security slot ...

Page 19: ... VS 4016U RP 1 One touch auto video backup button 2 USB 2 0 3 LED indicators USB Status HDD1 4 LAN 4 Power button 5 Power connector 6 Gigabit LAN x 2 7 USB 2 0 x 2 8 Password network settings reset button 9 VGA ...

Page 20: ... touch auto video backup button 2 USB 2 0 3 LED indicators HDD1 HDD2 LAN eSATA 4 Power button 5 Power connector 6 Gigabit LAN x 2 7 USB 2 0 x 2 8 eSATA x 2 reserved 9 VGA 10 Password network settings reset button 11 Kensington security slot ...

Page 21: ...uto video backup button 2 USB 2 0 3 LED indicators HDD1 HDD2 LAN eSATA 4 Power button 5 Power connector 6 Gigabit LAN x 2 7 USB 2 0 x 2 8 Password network settings reset button 9 Kensington security slot 10 eSATA x 2 reserved 11 VGA reserved ...

Page 22: ...e touch auto video backup button 2 USB 2 0 3 LED Indicators USB status HDD1 HDD2 LAN power 4 Power button 5 Power connector 6 Gigabit LAN 7 USB 2 0 x 2 8 Password network settings reset button 9 K Lock security slot 10 Power cord hook ...

Page 23: ...USB 2 0 3 LED Indicators USB status HDD eSATA LAN power 4 Power button 5 Power connector 6 Gigabit LAN 7 USB 2 0 x 2 8 Password network settings reset button 9 K Lock security slot 10 eSATA 11 Power cord hook Note This model is designed for some projects only ...

Page 24: ...2 Install the NVR For the information of hardware installation see the Quick Installation Guide QIG in the product package The QIG can also be found in the product CD ROM or QNAP website http www qnapsecurity com ...

Page 25: ... 264 Dual core CPU 2 8GHz or above M JPEG Dual core CPU 2 4GHz or above 16 MPEG 4 MxPEG H 264 Quad core CPU 2 33GHz or above M JPEG Dual core CPU 2 6GHz or above 20 MPEG 4 MxPEG H 264 Quad core CPU 2 6GHz or above M JPEG Quad core CPU 2 33GHz or above 40 MPEG 4 MxPEG H 264 Core i7 CPU 2 8GHz or above M JPEG Quad core CPU 3 0GHz or above 48 MPEG 4 MxPEG H 264 Core i7 CPU 3 4GHz or above Operation s...

Page 26: ...26 Security Settings of the Web Browser Please make sure the security level of the IE browser in Internet Options is set to Medium or lower ...

Page 27: ...27 2 2 Browse CD ROM Run the product CD ROM on a Windows PC to access the Quick Start Guide and user manual and install codec and software utilities Finder and VioStor Player ...

Page 28: ...c The codec for playing AVI videos recorded by the NVR via Windows Media Player Tool This folder contains IPP library and monitor plugin If you failed to install the ActiveX plugin when connecting to the monitoring page of the NVR by an IE browser install the plugin from the CD ROM VioStorPlayer The setup program of VioStor Player a tool to play the videos recorded by the NVR If you failed to inst...

Page 29: ...ase visit http www qnapsecurity com pro_compatibility asp QNAP disclaims any responsibility for product damage malfunction or data loss recovery due to misuse or improper installation of hard disks in any occasions for any reasons 2 4 IP Cameras Compatibility List For the information of supported IP camera models please visit http www qnapsecurity com pro_compatibility_camera asp ...

Page 30: ... 6 A bad sector is detected on the hard drive 7 The NVR is in degraded read only mode 2 member drives fail in a RAID 5 or RAID 6 configuration the disk data can still be read 8 Hardware self test error Flashes red every 0 5 sec The NVR is in degraded mode one member drive fails in RAID 1 RAID 5 or RAID 6 configuration Flashes green every 0 5 sec 1 The NVR is starting up 2 The NVR is not configured...

Page 31: ...eing accessed 4 The NVR data is being copied to the external USB device Blue The USB device connected to the front USB port of the NVR is ready USB Blue Off 1 No USB is detected 2 The NVR has finished copying the data to the USB device connected to the front USB port of the NVR eSATA Orange Flashes The eSATA device is being accessed The 10 GbE network expansion function is reserved The eSATA port ...

Page 32: ...e NVR data cannot be copied to the external device by pressing the one touch auto video backup button Short beep 0 5 sec long beep 1 5 sec 3 every 5 min The system fan is out of function 2 1 The disk volume is going to be full 2 The disk volume has reached its full capacity 3 The hard drives on the NVR are in degraded mode 4 Hard disk rebuilding process starts Long beep 1 5 sec 1 1 The NVR is turn...

Page 33: ...s to install the Finder Upon successful installation run the Finder If the Finder is blocked by the firewall unblock it 3 The Finder detects the NVR servers on the local network If the server has not been initialized you will be prompted to perform quick setup Click Yes to continue Note If the NVR is not found click Refresh to try again ...

Page 34: ... and password are as below Use name admin Password admin Note Make sure all the IP cameras are configured and connected to the network 5 The quick configuration page will be shown Click Continue and follow the instructions to finish the configuration For further information please refer to Chapter 6 1 ...

Page 35: ...n to execute the quick configuration 7 After the quick configuration the NVR is ready for use Click Start Monitoring to view the live video from the IP cameras or click Close to return to the home page of the system administration ...

Page 36: ...36 8 The first time to connect to the monitoring page of the NVR install the ActiveX add on The live video from the IP cameras configured on the NVR and the recording status of each channel are shown ...

Page 37: ...ro Connect a monitor or TV to the NVR via the HDMI or VGA interface to perform PC less quick configuration monitoring and video playback To use this feature follow the steps below 1 Make sure at least one hard drive has been installed on the NVR 2 Connect the NVR to the network 3 Make sure the IP cameras have been configured and connected to the network 4 Connect an HDMI or a VGA monitor or TV sug...

Page 38: ... the NVR has not been configured skip the login page and enter Quick Configuration refer to Chapter 3 1 Default user name admin Password admin Click the keyboard icon to enter the necessary information if a USB keyboard is not available The monitoring page will be shown upon successful login refer to Chapter 3 3 for details ...

Page 39: ...ck Configuration Wizard will be shown Follow the instructions of the wizard to complete the system setup Note All the changes will be effective only after applying the settings in the last step 1 The system information will be shown Select the language and click Next ...

Page 40: ...40 2 Change the admin password or use the default password admin 3 Select to obtain the network settings automatically or enter the network settings ...

Page 41: ... Internet time server To enter a domain name for the NTP server make sure the DNS server has been correctly set up 5 Select the disk configuration Click Disk Information to view the hard disk drive details Note that all the disk data will be deleted when the disk volume is initialized ...

Page 42: ... Configure the IP camera settings If no IP cameras have been set try to search for the cameras on the local network a The cameras found will be shown Select the IP cameras and click Add to add the channels ...

Page 43: ...43 b To manually add an IP camera or edit the camera settings click c Enter the camera settings Click Test to test the connection Click Remove to delete the camera ...

Page 44: ...ine the recording settings and click OK Digital Watermarking Enable this option to add digital watermarks to the video files recorded to the NVR Use the Watermark Proof utility to verify if the video files were maliciously modified For more information refer to Chapter 5 2 ...

Page 45: ...45 7 Verify the settings and click Next to initialize the server 8 After the system has been initialized the NVR is ready for use Click Start Monitoring to enter the monitoring screen ...

Page 46: ... system settings such as administrator password network and time settings click on the monitoring screen Note that this button option will be shown for administrator access only Select the language and click the icons to configure the settings ...

Page 47: ...configuration of the system Change the administrator password to login local display Change the network settings Change the date and time settings Configure the disk volume and initialize the hard disks Configure the IP camera settings ...

Page 48: ... monitoring screen will be shown Monitor the IP cameras change the display mode enable or disable manual recording control the PTZ cameras and so on View video image and IP camera info Camera list Select monitoring mode PTZ camera control panel ...

Page 49: ...nel Hide the panel on the left of the monitoring page Show left panel Show the panel on the left of the monitoring page Logout Logout the NVR About View the server name NVR model and firmware version Manual recording Enable or disable recording on the IP camera The administrator can select to enable or disable this function in Camera Settings Recording Settings on the web based administration inte...

Page 50: ...ification When the alarm recording is enabled and an event is detected this icon will be shown Click this icon to view the alert details The alert sound can be turned on or off To clear all the logs click Clear All ...

Page 51: ...ill be disabled when the PTZ function is in use Icon Description Pan and tilt If the PTZ camera supports pan and tilt functions click these buttons to pan or tilt the camera Preset positions Select the preset positions of the PTZ camera Zoom in Zoom out If the PTZ camera supports zooming click these buttons to zoom in or zoom out Digital zoom Select a channel and click this button to enable the di...

Page 52: ...annel mode 12 channel mode Select the display page number Sequential mode This mode can be used with other display modes Click to enable or disable sequential mode Click to define the time interval of which the channels will be displayed Note VS 2004 Pro supports 1 to 6 channel display modes only VS 2008 Pro VS 4008 Pro VS 4008U RP Pro support 1 to 10 channel display modes only Other NVR models su...

Page 53: ...the cameras If the camera supports pan and tilt functions click the channel on the screen and adjust the viewing angle with a mouse If zooming is supported scroll the mouse wheel to zoom in or zoom out the video These functions are available depending on the camera models Please consult the camera s documentation for details ...

Page 54: ...is IP camera supports PTZ function Manual recording is enabled The recording triggered by advanced event management Camera Settings Alarm Settings Advanced Mode is in process The alarm input 1 of the IP camera is triggered The alarm input 2 of the IP camera is triggered The alarm input 3 of the IP camera is triggered Motion detection recording is in process Digital zoom is enabled ...

Page 55: ...he Internet open the port on the router or gateway to connect to the IP camera Please refer to Appendix B No Permission No access right to view the channel Please login as a user with the access right or contact the system administrator Server Error Check the camera settings or update the firmware of the IP camera if any Contact the technical support if the error persists Note 1 Enabling or disabl...

Page 56: ...ided under the General tab Event Notification When this option is enabled and an event is triggered the alert icon will be shown on the monitoring channel instantly Click the icon to view the alert details Display Order Click Reset to reprioritize the monitoring channels to default order ...

Page 57: ... event is triggered The video window will flash if an event is triggered Display unauthorized channels Select this option to show the channels that the user does not have access right to monitor Display unconfigured channels Select this option to show the channels that have not been configured ...

Page 58: ... the most appropriate setting automatically To change the screen resolution click Settings under the Screen tab After configuring the resolution settings the monitoring screen will be shown If the monitor model cannot be detected the NVR will provide the options 1400 1050 1280 1024 1024 768 ...

Page 59: ...he playback access right to the IP cameras is required to play the videos Login the NVR as admin and edit the playback access right in User Management by the web based administration interface When the playback screen is shown select a camera channel on the NVR Next select the start and end time of the video click to start searching The videos which match the search criteria will be played automat...

Page 60: ...hen playing a video use the scroll bar to adjust the playback speed or click the digital zoom icon to zoom in or zoom out the video Right click the IP camera channel and select the following options a Full screen b Keep aspect ratio c Deinterlace available on particular camera models only d Keep original size ...

Page 61: ...USB storage device to the front USB port of the NVR and make sure the device has been correctly formatted The access right to play the videos of the IP camera is required to convert the video files Follow the steps below to export the video files of an IP camera from the NVR and convert the files to an AVI file 1 Enter the playback interface of the NVR Click Convert to AVI file ...

Page 62: ...amera and the recording type 3 Specify the start and end time of the video files 4 Enter the file name of the video file 5 Click OK to convert the video files to an AVI file and save them to the external USB storage device ...

Page 63: ...ard disks in the server correctly and finish the disk formatting and configuration Otherwise the server will not function properly 4 1 Connect to the NVR Follow the steps below to connect to the monitoring page of the NVR 1 Run the Finder Double click the name of the NVR or enter the IP address of the server in the IE browser to connect to the monitoring page Double click to login the server ...

Page 64: ...64 2 Enter the user name and password to login the NVR Default user name admin Default password admin 3 To view the live video by Internet Explorer install the ActiveX add on ...

Page 65: ...toring page will be shown Select the display language Start to configure the system settings and use the monitoring and recording functions of the server View monitoring channel and details PTZ control panel System firmware Adjust display mode Server name ...

Page 66: ...ion page admin access required Monitoring settings Configure the advanced settings of the monitoring page Specify the source of the video audio stream event notification and snapshot folder Playback Enter the video playback page The administrator can grant access right to the users to playback the videos Help View the system online help Logout Logout the NVR Snapshot Take a snapshot on the selecte...

Page 67: ...annel Press and hold the left mouse button to zoom in or press and hold the right mouse button to zoom out Press the left mouse button to drag the viewing angle of the IP camera Use the mouse wheel or the PTZ control panel to use the digital zoom function Focus control Adjust the focus control of the PTZ camera Select PTZ camera preset positions View the preset positions of the IP camera by clicki...

Page 68: ...apshot time is inconsistent with the actual time that the snapshot is taken it is caused by the network environment but not a system error 4 Click the event notification icon to view the event details enable or disable the alert sound or clear the event logs 5 When the digital zoom function is enabled on multiple IP cameras the zooming function will be affected if the computer performance is not h...

Page 69: ... Pan Tilt Zoom camera control d Preset Select the preset positions of the PTZ camera e Enable live tracking Available on Panasonic NS202 A camera f Disable live tracking Available on Panasonic NS202 A camera g Auto cruising This feature is used to configure the PTZ cameras to cruise according to the preset positions and the staying time set for each preset position h Digital zoom Enable disable di...

Page 70: ...he data no extra port forwarding is required However the performance of the NVR may be affected Always stream from the network camera If the NVR and the IP cameras are connected to the same local network select this option to stream the video data from the IP cameras If the NVR the IP cameras and the PC are located behind a router virtual server or firewall configure port forwarding on the IP came...

Page 71: ...inal size Select this option to display an image in its original size if it is smaller than the browser window Specify also how an image will be resized if it is larger than the browser window Shrink image to fit window maintaining aspect ratio Shrink image by 1 2 1 4 1 8 and so on to fit window Video Processing Turn on Deinterlace when there are interlaced lines on the video ...

Page 72: ...e if the IP camera does not support multiple streams If an IP camera supports different resolution settings the NVR will select the smallest resolution larger than or equal to the size of the browser window If all the supported resolution settings of an IP camera are smaller than the browser window the largest resolution will be selected Let me choose other cameras to apply the same settings Selec...

Page 73: ...73 ...

Page 74: ...ive Video Window The live videos of the IP cameras configured on the NVR are shown on the monitoring page Click the channel window to use the features supported by the IP camera e g digital zoom or pan tilt zoom ...

Page 75: ...sage When the NVR fails to display the video of an IP camera a message will be shown in the channel window to indicate the status Message Description Connecting If the IP camera is located on a remote network or the Internet it may take some time to establish the connection to the camera Disconnected The NVR cannot connect to the IP camera Please check the network connection of the computer and th...

Page 76: ...ble depending on the camera models Please refer to the user manual of the IP cameras for more information Note that the digital zoom function will be disabled when the PTZ function is in use Single channel mode 4 channel mode 8 channel mode 10 channel mode Full screen Multi channel mode 9 channel mode 6 channel mode Picture in Picture mode Sequential mode Adjust window size Adjust PT angle of the ...

Page 77: ...onitoring feature of the NVR 1 Click Server List on the monitoring page a Click Auto Detect to search for the NVR on the LAN and add the server to the server list b Click Add to add the NVR to the server list 2 Up to 128 channels from multiple NVR servers can be added for monitoring ...

Page 78: ... Event Notification When this option is enabled and an event is triggered the alert icon will be shown on the monitoring channel instantly Click the icon to view the alert details Display Order Click Reset to reprioritize the monitoring channels to the default order Browser Select to show or hide the toolbars of the IE browser ...

Page 79: ...from the IP camera Note that the port forwarding settings on the IP cameras must be configured if the NVR IP cameras and the computer are located behind a router a virtual server or a firewall Video Windows Highlight the video window when an event is triggered The video window will flash if an event is triggered Display unauthorized channels Select this option to show the channels that the user do...

Page 80: ...80 ...

Page 81: ...apshots are saved and the image format JPEG or BMP Show timestamp and camera name Show the timestamp and the camera name on the snapshot Save the snapshot as it is displayed Select this option to save the snapshot as it is displayed on the window Otherwise the snapshot will be saved in its original size ...

Page 82: ...ying time set for each preset position To use the auto cruising feature follow the steps below 1 On the monitoring page of the NVR click to go to the configuration page of the PTZ camera 2 Set the preset positions on the PTZ camera 3 Return to the monitoring page of the NVR Right click the display window of the PTZ camera Select Auto Cruising Configure ...

Page 83: ...83 4 Click the number buttons to view the preset positions of the PTZ camera When this button is clicked the name of the corresponding preset position is shown on the Preset Name drop down menu ...

Page 84: ...Update To change a setting on the list highlight the selection Select another preset position from the drop down menu and or change the staying time interval Click Update 7 Delete To delete a setting highlight a selection on the list and click Delete To delete more than one setting press and hold the Ctrl key and select the settings Then click Delete ...

Page 85: ...The default staying time interval of the preset position is 5 seconds Enter 5 999 seconds for this setting The system supports up to 10 preset positions the first 10 configured on the PTZ cameras Up to 20 settings for auto cruising can be configured In other words the NVR supports maximum 10 selections on the drop down menu and 20 settings on the auto cruising list ...

Page 86: ...e IP cameras Users can drag and drop the camera icons to the E map and enable event alert to receive instant notification when an event occurs to the IP camera The camera icons are available only when the IP cameras have been configured on the NVR To use the E map feature login the monitoring page of the NVR as an administrator and click ...

Page 87: ... NVR provides a default E map Add or remove the E maps whenever necessary Note Login as an administrator to edit and view the E map E map Tree menu of E maps and IP cameras Enable Disable E map edit mode Enable Disable event alert on E map ...

Page 88: ...curs to an IP camera such as a moving object is detected the camera icon will change and flash to alert the administrator To disable event alert on the E map click this icon Note When event alert is enabled the E map cannot be edited The icon will become invisible Icon for a set of E maps Icon for a single E map Icon for a PTZ IP camera Icon for a fixed body or fixed dome IP camera After dragging ...

Page 89: ...et or an E map To add a map set or an E map to indicate the locations of the IP cameras click to enable Edit mode A list of IP cameras configured on the NVR will be shown on the left Click Default and then to add an E map ...

Page 90: ...90 Enter the map name and select the file The E map must be in JPEG format Click OK The E map will be shown ...

Page 91: ...er an E map e g floor1 click the E map icon of floor1 and then click to add the E maps one by one The icon of floor1 will be changed to when more than one E map is added To add another E map of the same level of floor1 select Default and add the E map e g floor2 ...

Page 92: ...ap and click Enter the new name and click OK To change the picture of the E map delete the E map and add the new file 4 3 4 Delete a Map Set or an E map To delete an E map select the map and click To delete a set of maps under the same level select the map set and click ...

Page 93: ...ra location The camera name will appear under the E map on the top left column When an icon of a fixed body or fixed dome IP camera is dropped to the E map right click the camera icon and adjust the icon direction The icon of a PTZ IP camera cannot be adjusted To delete a camera icon from the E map right click the icon and select Delete ...

Page 94: ...he left the E map or the E map with the camera icon will be shown on the right immediately The selected camera icon will be highlighted with a blue bracket When double clicking a camera icon on an E map whether or not Edit mode is enabled the IP camera will be shown in single channel mode on the monitoring screen ...

Page 95: ...95 4 3 6 Enable Disable Event Alert To enable event alert on an E map click ...

Page 96: ...the monitor screen will switch to display the alert camera channel in single channel view on the monitor screen automatically The E map with event alert will not be switched to display automatically if the time difference between the event time and the last time the user uses the E map clicks the E map window is less than 20 seconds In this case refer to the tree menu on the left to locate the IP ...

Page 97: ...ra icon on an E map Icon Description A moving object has been detected The alarm input 1 of the IP camera has been triggered The alarm input 2 of the IP camera has been triggered The alarm input 3 of the IP camera has been triggered An unidentified event has been triggered ...

Page 98: ... VioStor Player utility over LAN or WAN The first time you connect to the playback interface of the NVR by an IE browser install the ActiveX plugin The VioStor Player utility can be installed from the product CD ROM Upon successful installation it is available on the Windows start menu Programs QNAP VioStor Player ...

Page 99: ...r will be shown Use this program to search and play the video files on the NVR servers To return to the monitoring page click To enter the system administration page click Note The playback access right to the IP cameras is required to view and play the video files by the VioStor Player Please refer to Chapter 6 5 for the access right configuration ...

Page 100: ...escribed below Icons Description Configure the options such as playing mode snapshot settings and digital watermark Single view mode 4 view mode 9 view mode 16 view mode Full screen Take a snapshot of the video Convert the video files on the NVR to AVI files ...

Page 101: ...ay pause a video file Stop Reverse play Previous file Next file Last frame Next frame Play the video at 1 16x 1 8x 1 4x 1 2x 1x 2x 4x 8x 16x speed Control all views Control the playback settings of all the playback windows simultaneously Click once to fit the image to the window and keep the aspect ratio when playing the video When disabled the Player will fit the video to the window only ...

Page 102: ...102 5 1 1 Play Video Files from NVR Follow the steps below to play the video files on the remote NVR servers by the VioStor Player 1 Click Play by Time ...

Page 103: ...103 2 The following dialog will be shown To add more NVR servers for playback click Edit ...

Page 104: ... an NVR server Enter the IP address port number and login information c Modify Modify the login settings of an NVR server d Remove Delete a manually added NVR server from the list e Default settings Enter the default user name and password for all newly added servers The login name and password can be changed manually ...

Page 105: ...r s and the IP camera s ii Click the Text entry tab iii Select the recording type the start and end time when the video is recorded iv Click Preview to preview the video v Click OK Maximum 16 IP cameras can be selected The IP cameras to which you are denied to access will be shown in grey ...

Page 106: ...ne search Graphic entry i Select the NVR server s and the IP camera s Maximum 16 IP cameras can be selected The IP cameras to which you are denied to access will be shown in grey ii Click the Graphical entry tab ...

Page 107: ...ecorded for each IP camera The green cells indicate regular recording files and the red cells indicate alarm recording files Click Apply the selected time period to all the IP cameras to apply the time selection to all the IP cameras v Click Preview to preview the video vi Click OK ...

Page 108: ...108 Event entry i Select the NVR server s and the IP camera s Maximum 16 IP cameras can be selected The IP cameras to which you are denied to access will be shown in grey ...

Page 109: ...109 ii Click the Event entry tab iii Select the event type ...

Page 110: ...nt search Use this function to search for all the events occurred on the IP cameras Refer to the event details to search for the recording data Search all Search for the specified events occurred on all the IP cameras of an NVR within the time range specified Search Search for the specified events occurred on one IP camera within the time range specified ...

Page 111: ...111 vii The events will be shown Click OK ...

Page 112: ...the number of IP cameras specified for video search Click the window one by one to view the search results A blank playlist means no files were found on the selected IP camera Note The regular recordings are shown in white and the alarm recordings are shown in red on the playlist ...

Page 113: ...ck windows at the same time click to enable Control All Views When Control All Views is enabled the playback options play pause stop previous next frame previous next file speed adjustment will be applied to all the playback windows ...

Page 114: ...114 5 1 2 Play Video Files from Local PC Follow the steps below to play the video files on a local PC by the VioStor Player 1 Click Add files ...

Page 115: ...115 2 Browse and select the video files from the computer ...

Page 116: ...116 3 The playlist will be shown Click Play to play the videos ...

Page 117: ...117 4 To play the video files from the PC in multiple windows by the VioStor Player click the 4 9 or 16 view icon Click the playback window and browse for the video files one by one ...

Page 118: ...118 5 To control all the playback windows at the same time click to enable Control All Views ...

Page 119: ...ximum 16 IP cameras at the same time or select to divide the video of one IP camera into multiple time periods 16 and play them in a multi view window Divide the selected time equally into multiple playback windows Follow the steps below to play the video files of one IP camera in multiple playback windows by the VioStor Player 1 Click Playback by Time ...

Page 120: ...cameras to which you are denied to access will be shown in grey 3 Click Text entry or Graphical entry 4 Enter the search criteria and select the option Divide the selected time period equally into all the playback windows to play 5 Click OK ...

Page 121: ...121 6 The video files will be divided evenly by 16 windows ...

Page 122: ...ck windows at the same time click to enable Control All Views When Control All Views is enabled the playback options play pause stop previous next frame previous next file speed adjustment will be applied to all the playback windows ...

Page 123: ...123 Play the video files of multiple IP cameras Follow the steps below to play the video files of multiple IP cameras by the VioStor Player 1 Click Playback by Time ...

Page 124: ...124 2 Select multiple IP cameras maximum 16 The IP cameras to which you are denied to access will be shown in grey 3 Enter the search criteria in the Text entry Graphical entry or Event Entry Click OK ...

Page 125: ...ill display the 1 4 9 or 16 view window according to the number of IP cameras specified for video search Click the window one by one to view the search results A blank playlist means no files were found on the selected IP camera ...

Page 126: ...ck windows at the same time click to enable Control All Views When Control All Views is enabled the playback options play pause stop previous next frame previous next file speed adjustment will be applied to all the playback windows ...

Page 127: ...ts new object in the video Missing object Detects missing object in the video Out of focus Detects if the camera is out of focus Camera occlusion Detects if the IP camera is obstructed To use this function follow the steps below 1 Open the VioStor Player Add video files to the playlist from the local PC or search for the video files on the NVR Note The intelligent video analytics support video sea...

Page 128: ...128 2 When the video files are shown on the playlist click and specify the IVA settings for video search ...

Page 129: ...the sensitivity for object detection 5 Adjust the time interval for detecting the foreign objects and missing objects If a foreign object appears or a missing object disappears for a period of time which is longer than the time interval the NVR will record an event Note The interval slide bar appears only when foreign object or missing object is selected ...

Page 130: ...130 6 Define the detection zone Mouse over the edge of the red zone and use the mouse to define the detection zone Click Select all to highlight the entire area ...

Page 131: ...he yellow zone 8 Enable Disable other options for video search Pause when found Enable this option and the video search will stop when a video file which matches the search criteria is found Highlight the detection zone The moving objects detected in the video will be highlighted in red brackets the foreign or missing objects will be highlighted in yellow brackets the video which is out of focus o...

Page 132: ...132 9 Click Search to start searching the video by IVA The results will be shown ...

Page 133: ...ayer will play the video starting from 15 seconds before the event to 15 seconds after the event Right click an entry on the search result dialog to export the video AVI format and save it on the computer The exported video starts from 15 seconds before the event to 15 seconds after the event ...

Page 134: ...e To convert the video files on the NVR to an AVI file and export the file to the local PC by the VioStor Player follow the steps below Note The playback access right to the IP cameras is required to use this feature 1 Click Convert to AVI file ...

Page 135: ...135 2 If no NVR servers or IP cameras are shown click Edit to add an NVR server manually ...

Page 136: ...es by Text entry Select the recording type Note Video search by Graphic entry and Event entry is not available for the video conversion feature 5 Specify the time range Specify a smaller time range or the video file will be too large and take a long time to convert 6 Click Preview to preview the video If no videos are found search again ...

Page 137: ...137 7 Click OK Enter the file name and specify the location where the file is saved to 8 All the video files which meet the search criteria will be converted to an AVI file ...

Page 138: ...igital watermarks can be added on the exported videos and snapshots by the VioStor Player The watermark cannot be removed and is only visible to the Watermark Proof software 5 2 1 Export Video Files with Digital Watermark To use digital watermarking by the VioStor Player follow the steps below 1 Open the VioStor Player 2 Click Settings ...

Page 139: ...139 3 Select to add digital watermark in the exported snapshot or video 4 Click Convert to AVI file refer to Chapter 5 1 5 Digital watermarks will be added to the exported video files and snapshots ...

Page 140: ...tomatically along with the VioStor Player From the Windows Start menu select All Programs QNAP VioStor Player to locate Watermark Proof Run Watermark Proof The following window will be shown Click to browse and locate the files Multiple files can be selected at one time ...

Page 141: ...or is detected is selected the checking process will stop if a failed file is detected Otherwise the program will check all the files selected If a video file has been modified or is not exported with digital watermark or not an NVR video file the proof result will be shown as Failed ...

Page 142: ...es Microsoft Networking SMB CIFS Web File Manager HTTP FTP Server FTP Note To access the video files by these protocols enter the user name and password with the administrator access right To use these services enable the files services in Network Settings File Services in the system administration page ...

Page 143: ... the web based playback interface click SMB OR Run NVR_IP from the Windows Start menu For example if the NVR IP is 10 11 19 27 enter 10 11 19 27 5 3 2 Web File Manager HTTP To access the recording data on the NVR by a web browser click Web on the web based playback interface and login as an administrator ...

Page 144: ...P Access the recording data by FTP On the web based playback interface click FTP OR In Windows Internet Explorer enter ftp username password NVRIP For example enter ftp admin admin 172 17 26 154 if the NVR IP is 172 17 26 154 ...

Page 145: ...145 Chapter 6 System Administration To enter the system configuration page of the NVR login the monitoring page as an administrator and click ...

Page 146: ...146 Upon successful login the monitoring channels connection and recording status and the network bandwidth of the NVR will be shown on the Advanced Mode page View the settings by Traditional Mode ...

Page 147: ...the Quick Configuration page will be shown Follow the instructions to finish the setup The functions of the buttons on the configuration page are described below Return to the monitoring page Playback the videos View the on line help Logout the NVR ...

Page 148: ...148 6 1 Quick Configuration Follow the instructions to configure the NVR Note All the changes will be effective only after clicking Start installation in the last step ...

Page 149: ... name The server name supports up to 14 characters which may include alphabets A Z and a z numbers 0 9 and dash Space and period are not allowed 2 Change the administrator password or select to use the default password admin ...

Page 150: ...150 3 Enter the date time and time zone of the server 4 Enter the IP address subnet mask and default gateway of the server ...

Page 151: ...151 5 Select the disk configuration All the disk data will be cleared unless Do not to set the disk configuration is selected ...

Page 152: ...able the recording function on each channel test the connection to the IP cameras and then click Save to apply the changes Click Search to search for the IP cameras on the local network Select a channel and click Add to add the camera With the search function the camera model and the IP address are filled in automatically Click Close to close the search results ...

Page 153: ...153 7 Click Start Installation to apply the changes and initialize the system ...

Page 154: ...154 8 Click Start Monitoring to view the live video from the IP cameras or click Close to return to the system administration home page ...

Page 155: ...ic system settings including the server name the date time and view the system settings 6 2 1 Server Name Enter the name of the NVR The server name supports up to 14 characters which can only contain alphabets A Z and a z numbers 0 9 and dash ...

Page 156: ...ork Time Protocol server Enter the IP address or the domain name of the NTP server for example time nist gov or time windows com The NVR can be configured as the NTP server for the IP cameras or other servers To ensure the date and time of the IP cameras are synchronized with the NVR enter the NVR IP as the NTP server of the IP cameras To set the server time the same as the computer time select Se...

Page 157: ...157 6 2 3 View System Settings View the system settings such as the server name on this page ...

Page 158: ...cal network automatically if a DHCP server is available Use static IP address To assign a fixed IP to the NVR enter the IP address the subnet mask and the default gateway Primary DNS Server Enter the IP address of the primary DNS server that provides the DNS service for the NVR on the external network Secondary DNS Server Enter the IP address of the secondary DNS server that provides the DNS servi...

Page 159: ...159 If the NVR supports two LAN ports select to use failover load balancing or standalone settings To use these features make sure both LAN ports are connected to the network ...

Page 160: ...the capability of switching over the network transfer port to the redundant port automatically when the primary one fails due to hardware or connection error to avoid network disconnection When the primary network port resumes the connection the network transfer will be switched over to that port automatically ...

Page 161: ...rates on layer 3 protocol IP NCP IPX only Multicast broadcast and other non routable protocols such as NetBEUI can only be transferred via the main network port Note To optimize the network transfer speed of the NVR in load balancing mode use a managed Ethernet switch and enable 802 3ad or link aggregation on the ports of the switch that the Gigabit LAN ports of the NVR are connected to ...

Page 162: ... IP settings for each network port The NVR can be accessed by different workgroups on two different subnets When load balancing is enabled failover does not work The DHCP server can only be enabled for the primary network port LAN 1 ...

Page 163: ...ides the DNS service for the NVR on the external network Secondary DNS Server Enter the IP address of the secondary DNS server that provides the DNS service for the NVR on the external network Enable DHCP Server If no DHCP server is available on the LAN where the NVR locates enable the NVR as a DHCP server to allocate dynamic IP address to the DHCP clients on the LAN Set a range of IP addresses al...

Page 164: ... IP address of the server To enable the DDNS service register a DDNS account from a DDNS provider Please refer to Appendix A for details The NVR currently supports the DDNS service provided by 1 DynDNS http www dyndns org 2 OSD http ods org 3 DHS http www dhs org 4 DyNS http www dyns cx 5 http www 3322 org 6 No IP http www no ip com 7 http ipcam jp 8 http www nwcam jp ...

Page 165: ...se the default port range 55536 56559 or specify a port range larger than 1023 When using this function make sure the ports on the router or firewall have been opened Respond with external IP address for passive FTP connection request When passive FTP connection is in use and the NVR is configured behind a router enable this function to allow connection to the NVR on WAN By enabling this function ...

Page 166: ...ver 1 Allow all connections Default setting Allow the connection from all the hosts to the server 2 Allow connections from the list only Allow the connection from the hosts specified on the list only Note When this function is enabled only the specified IP on the list will be able to find and connect to the NVR 3 Deny connections from the list Deny the connection from the hosts or IP specified on ...

Page 167: ...ndardized packet format for delivering real time audio and video data of the IP cameras on the Internet The real time data transfer is monitored and controlled by RTP also RTCP The default setting is 6100 6299 If the IP cameras use different RTP ports enable Specify RTP port range and specify the port numbers Note Make sure the ports have been opened on the router or firewall to ensure normal moni...

Page 168: ...168 6 3 6 View Network Settings View the current network settings and the status of the NVR in this section ...

Page 169: ...ive s installed on the NVR Other options include formatting the hard disks and viewing the status and scanning the hard drive bad blocks When the hard disks are formatted the NVR will create the following default share folders record_nvr The network share for saving regular recording files record_nvr_alarm The network share for saving alarm recording files snapshot The network share for saving sna...

Page 170: ...on Applied NVR Models Single disk volume All models RAID 1 JBOD just a bunch of disks 2 bay models or above RAID 5 RAID 6 RAID 5 hot spare 4 bay models or above RAID 6 hot spare 5 bay models or above Note Do NOT turn off the server or unplug any hard drives when RAID rebuilding is in process ...

Page 171: ...es RAID 0 Striping Disk Volume RAID 0 striping disk combines 2 or more hard disk drives into one larger volume The data is written to the hard disk drives without any parity information and no redundancy is offered The total storage capacity equals to the sum of the capacity of all the member drives RAID 1 Mirroring Disk Volume RAID 1 duplicates the data between two hard disk drives to provide dis...

Page 172: ...d disks are required The storage capacity of a RAID 5 array equals N 1 size of smallest hard drive N is the total number of hard drive members in the array RAID 6 Disk Volume The data are striped across all the drives in a RAID 6 array RAID 6 differs from RAID 5 that a second set of parity information is stored across the member drives in the array It tolerates failure of two member drives To crea...

Page 173: ...ration by replacing the member drives one by one This option is supported by RAID 1 RAID 5 or RAID 6 configurations Add hard drive This function enables adding new drive member to a RAID configuration It is supported by RAID 5 configuration Migrate This function enables a drive configuration to be migrated to a different RAID configuration Use this feature to Migrate a single drive to RAID 1 5 or ...

Page 174: ...ng or removing a spare drive from a RAID 5 configuration The options available are Add a spare drive to a RAID 5 configuration Remove a spare drive from a RAID 5 configuration For detailed operation instructions click Comment on the management interface ...

Page 175: ... 6 4 3 USB Disk The NVR supports data backup to the external USB storage devices Connect the USB storage device to the USB port of the NVR when the device is successfully detected the details will be shown ...

Page 176: ...s on the rear side of the NVR Enable UPS Support Select this option to enable the UPS support Enter the time the NVR should wait before shutting down after the AC power fails In general the UPS can supply the power for 5 10 minutes when AC power fails depending on the maximum load and the number of connected devices UPS Model Select the UPS model on the list If the UPS is not available on the list...

Page 177: ...ights to create and delete new administrators system managers and general users and change their passwords Other newly created administrators have the rights of system administration monitoring and playback but some rights are different from admin and supervisor Please refer to Chapter 6 5 4 for more details 2 system manager The default system manager account is sysmgr default password admin This ...

Page 178: ...178 3 user The general users have only the rights of monitoring and video playback They have no administration authority Please refer to Chapter 6 5 4 for more details ...

Page 179: ...re number or contain the following characters Password The password is case sensitive and supports maximum 16 characters It is recommended to use a password of at least 6 characters Select user type Define the user as an administrator system manager or general user Camera Access Control Assign the rights of monitoring video audio playback and PTZ control to the user Note Please refer to Chapter 6 ...

Page 180: ...ssign the rights of system administration and camera access to the user However the user name cannot be changed 6 5 3 Delete User To delete a user select the user on the list and click Delete Click OK to confirm Note The system administrator admin supervisor sysmgr cannot be deleted ...

Page 181: ...ers User 1 Create new admin account Default Default No No No No 2 Create new supervisor account Default Default No No No No 3 Create new administrator accounts Yes Yes Yes No No No 4 Delete other administrator accounts Yes Yes No Note 1 No No No 5 Change the password of admin Yes No No No No No 6 Change the password of supervisor No Yes No No No No 7 Change the password of other administrators Yes...

Page 182: ... Delete other system manager accounts Yes Yes Yes Yes No Note 1 No 18 Change the password of sysmgr Yes Yes Yes No Note 2 No No 19 Change the password of other system managers Yes Yes Yes Yes No Note 2 No 20 Change the user type of sysmgr No No No Default No No 21 Change the user type of other system managers Yes Yes Yes Yes No No 22 Change the camera access control of sysmgr No No No No No No 23 ...

Page 183: ...r 27 Change the user type of normal users Yes Yes Yes Yes No No 28 Change the camera access control of normal users Yes Yes Yes Yes Yes No 29 System administration Yes Yes Yes Yes Yes No 30 Monitoring Yes Yes Yes No No Default 31 Playback Yes Yes Yes No No Default 32 Open data encryption password Yes Yes No No No No ...

Page 184: ...low the steps below to configure the IP cameras 1 Select a camera number 2 Select the camera brand 3 Select the camera model 4 Enter the camera name 5 Enter the IP address or domain name of the camera 6 Enter the user name and the password to login the camera 7 Select to enable the recording or not 8 Click Apply to save the settings ...

Page 185: ...by the CGI command The NVR provides an interface for the users to enter the JPEG CGI command of the IP cameras in order to receive the video and audio streaming data from the IP cameras and monitor record and playback the video of the IP cameras on the NVR Follow the steps below to configure the IP camera 1 Select the IP camera number 2 Select Generic Model for the camera brand 3 Select Generic JP...

Page 186: ...186 Note The NVR only supports JPEG CGI command interface but does not guarantee the compatibility with all the IP camera brands ...

Page 187: ...rding Note that the frame rate of the IP camera may be affected by the network traffic 4 Quality Select the image quality for the recording More disk space is required to save higher quality recording 5 Audio recording optional To enable the audio recording click Enable audio recording on this camera 6 Estimated storage space for recording The number of the estimated storage space for recording is...

Page 188: ...ecordings configured in Camera Settings Advanced Settings 10 Enable auto snapshot Select this option and the settings will be displayed Configure up to 15 schedules for automatic snapshot taking or specify the number of snapshots max 60 the NVR should take every hour The snapshots are saved to the share folder of the NVR by default Specify a remote server to where the files will be saved Read writ...

Page 189: ...e and time and click Add Click Apply to save the settings for the particular IP camera or click Apply to all cameras to apply the settings to all the IP cameras To delete a schedule click Remove on the schedule list Note Up to 15 schedules can be added All the settings will not take effect until Apply is clicked When applying the changes the recording will stop for a while maximum 1 minute and the...

Page 190: ...e alarm settings The video recording will be activated when the alarm input of the selected channel is triggered or a moving object is detected When the option Activate alarm recording only on selected schedule is enabled the alarm recording will be activated only when the alarm input is triggered or a moving object is detected within the schedule Test the settings by clicking Test Click Apply to ...

Page 191: ...process will stop for a while maximum 1 minute and then restart To avoid blocking by the firewall the IP cameras or the video servers configured for alarm recording must be located on the same subnet as the NVR To switch from traditional mode to advanced mode select Advanced Mode and click Go to the settings page ...

Page 192: ...apply the settings or Exit to exit the settings page If the Advanced Mode is selected on the Alarm Settings page the advanced settings will be applied after the NVR restarts even if you have selected to exit the settings page The settings will be cancelled if Traditional Mode is selected after exiting the Advanced Mode To avoid blocking by the firewall the IP cameras or the video servers configure...

Page 193: ...ed events Note The camera events available depend on the features supported by the IP cameras or video servers Button Description Add an external event This button is not applicable to the camera events and the NVR events Edit an event This button cannot be used to edit camera disconnection Delete an external event This button is not applicable to the camera events and the NVR events ...

Page 194: ...when the alarm input of the IP camera or the video server is triggered Select Camera event from the Event List Locate the channel which supports alarm input and click Alarm Input Next click the edit button enable this option configure the settings and click Apply Set the schedule to define the active period of the alarm settings After that define the action on the right discussed in the later sect...

Page 195: ...ton enable this option configure the settings and click Apply Set the schedule to define the active period of the alarm settings and define the action on the right discussed in the later sections 3 Alarm event The alarm input and the motion detection settings of some IP cameras or video servers may be combined together and called Alarm Event on the Event List Edit the event settings and define the...

Page 196: ...er that define the action on the right discussed in the later sections 5 Recording failure NVR event This option allows the NVR to trigger an action when the video recording of the IP camera or the video server fails due to the hard disk bad blocks file system crash or other reasons Select NVR event from the Event List Click Recording failure Then define the action settings on the right discussed ...

Page 197: ...ting an event click the event name and define the action on the right discussed in the later sections After configuring the action settings enter the CGI command including the self defined event name in the web browser Internet Explorer to trigger the action anytime The format of the CGI command is http NVRIP cgi bin logical_input cgi name event name For example http 10 8 12 12 80 cgi bin logical_...

Page 198: ... byte characters spaces and symbols are allowed Select the day and time when the alarm settings should be active Click to add a schedule or to delete a schedule Up to 6 settings can be defined for each schedule The settings will be shown on the graphical table Click Apply to save the settings To use the same schedule for all the events click Apply to All Events Select to use the default schedule o...

Page 199: ...se to the event Click Apply to save the settings Edit an action Select an event on the left All the actions defined for this event will be shown Select the box in front of the action name to edit Then click this button on the Action column to edit the action settings Delete an action Select an event on the left All the actions defined for this event will be shown Select the box in front of the act...

Page 200: ...200 ...

Page 201: ...ording when the event ends The option ii is applicable to the duration events only A duration event is an event with the start and end time and lasts for a period of time It does not include the events related to status change such as camera disconnection or NVR recording failure If the action is triggered by a duration event and both settings i ii are enabled the NVR will execute the second setti...

Page 202: ...o the HTTP URL entered when an event is triggered Select a preset position from the drop down menu or enter the HTTP URL Click Select from the list to select an action setting which has been configured before Note The preset names will appear only after the preset settings of the PTZ cameras have been configured ...

Page 203: ...ii Activate the alarm device when the event starts and stop the alarm device when the event ends The option ii is applicable to the duration events only A duration event is an event with the start and end time and lasts for a period of time It does not include the events related to status change such as camera disconnection or NVR recording failure Click Select from the list to select an action se...

Page 204: ...ggered enter the SMTP settings Multiple email addresses can be entered as the recipients Snapshots of multiple channels IP cameras video servers can be attached to the alert emails Click Select from the list to select an action setting which has been configured before ...

Page 205: ...tings The default SMS service provider is Clickatell To add other SMS service providers click Add and enter the provider s name and the URL template text Click Select from the list to select an action setting which has been configured before Note Always follow the standard of the SMS service provider to receive the SMS properly ...

Page 206: ...option ii is applicable to the duration events only A duration event is an event with the start and end time and lasts for a period of time It does not include the events related to status change such as camera disconnection or NVR recording failure If the action is triggered by a duration event and both settings i ii are enabled the NVR will execute the second setting ii only Click Select from th...

Page 207: ...er the login account and password IP address port and the HTTP URL of other surveillance devices to manage the devices such as fire protection devices power controller and air conditioning control Click Select from the list to select an action setting which has been configured before ...

Page 208: ...ast day s Specify the number of days that alarm recordings will be retained Remove recordings after day s Enter the number of calendar days for the NVR to keep the recording files Please make sure the storage capacity is enough to save the data for the number of calendar days specified When the recording data has reached the expiry date all the expired video files will be deleted For example if th...

Page 209: ...s Stop video recording second s after the event ends Enter the number of seconds to stop the recording after an event ends The maximum number of seconds for the above settings is 300 i e 5 minutes Note All the settings will be effective only after clicking Apply When applying the changes the recording will stop for a while maximum 1 minute and then restart ...

Page 210: ... map and run the ping test 6 7 1 Alert Notification Enter the email address of the administrator and the IP address of the SMTP server When an error occurs e g power outage or a hard disk drive is unplugged an alert email will be sent to the specified recipients automatically To view the details of all the errors and warnings go to Logs Statistics System Event Logs Note It is recommended to send a...

Page 211: ... drop down menu When Add SMS service provider is selected enter the name of the SMS provider and the URL template text Note Always follow the standard of the SMS service provider to receive the SMS properly Send a test SMS to verify the settings are correct When the Advanced mode is in use in the Alarm Settings this page will become inactive Go to Camera Settings Alarm Settings Advanced Mode to ed...

Page 212: ...212 ...

Page 213: ...213 6 7 3 Restart Shut Down Follow the steps below to restart or shut down the server 1 Go to System Tools Restart Shutdown 2 Click Restart to reboot the server or Shut Down to turn off the NVR ...

Page 214: ... administrator password and system settings to default Note The configuration reset switch is enabled by default When this option is disabled keep the password safely Otherwise the NVR cannot be reset anymore if the password is lost Auto power on when power resumes after power loss When this function is enabled the server will turn on automatically when the power resumes after a power loss ...

Page 215: ...emove the device Note The video backup function supports only the USB devices of 10GB storage capacity or above This function is not supported by the VS 8040U RP VS 8032U RP VS 8024U RP Enable light signal alert when the free size of SATA disk is less than the value The status LED flashes red and green when this function is enabled and the free space of the hard disk drive s on the NVR is less tha...

Page 216: ...e QNAP website http www qnapsecurity com Read the release notes carefully to make sure it is necessary to update the firmware 2 Download and unzip the firmware file to the local computer 3 Before updating the system firmware it is strongly suggested to back up all the disk data on the NVR to avoid any potential data loss during the system update 4 Click Browse to select the correct firmware image ...

Page 217: ...ttings click Browse to select a previously saved setting file and click Restore To reset all the settings to default click Reset All the disk data will be deleted Caution When the Reset button is clicked all the drive data user accounts network shares and the system settings will be cleared and restored to default Please make sure all the important data and the system settings have been backed up ...

Page 218: ...ed storage NAS The remote QNAP NAS is hereafter referred to as the remote storage device Note Before using this function make sure the Microsoft networking service of the remote storage device is enabled and the corresponding path and user access right have been correctly configured 1 Login the NVR and go to System Tools Remote Replication ...

Page 219: ... storage device If this option is unselected the NVR will back up all the recording data to the remote storage device Select Back up the recordings of the latest day s only and enter the number of days the NVR will back up the latest recording data to the remote storage device automatically according to the settings If this option is unselected the NVR will copy all the recording data to the remot...

Page 220: ... Select Perform mirroring replication by deleting extra files on the remote replication the NVR will synchronize the recording data between itself and the remote storage device and delete any extra files on the remote storage device When the above options are all selected and remote replication is executed the NVR will do the following i The NVR checks if there are files on the remote storage devi...

Page 221: ...al error occurred View the hard drive status of the NVR or view the Event Logs Note The time required by the NVR to replicate the data to the remote storage device varies depending on the network environment If the remote replication takes too long some recording files may be overwritten by the NVR To avoid this it is recommended to refer to the status messages to analyze the time required for the...

Page 222: ...ation Displays the hard disk drive details such as the model the serial number and the drive capacity SMART information Displays the hard disk drive S M A R T The items of which the values are lower than the threshold are regarded as abnormal Test To perform a quick or complete hard drive S M A R T test and display the results Settings To configure the temperature alarm When the hard drive tempera...

Page 223: ...223 6 7 9 Ping Test To test the connection to an IP address enter the IP address and click Test ...

Page 224: ...of the NVR when the idling time has reached To allow guest access to the monitoring screen of the NVR by local display select Enable anonymous access Note The timeout logoff does not apply to the monitoring playback advanced mode device configuration system update remote replication and logs statistics pages ...

Page 225: ...um 10 000 recent event logs including warning error and information messages In case of system malfunction the event logs only in English can be retrieved to analyze the system problems Click Save to save the logs as a CSV file Note The logs are only available in English ...

Page 226: ...226 6 8 2 Surveillance Logs This page shows the surveillance logs such as camera connection motion detection and camera authentication failure Note The logs are only available in English ...

Page 227: ...ame IP address and login time Note The logs are only available in English 6 8 4 Historical Users List This page shows the information of the users who have logged in the system including the user name IP address login time and the services they have accessed etc Note The logs are only available in English ...

Page 228: ... are recorded on this page Select to start or stop the logging The file transfer performance may be slightly affected by enabling the event logging Note The logs are only available in English 6 8 6 System Information This page shows the system information such as the CPU usage memory and system temperature ...

Page 229: ...strator password and the network settings press the reset button of the server for five seconds A beep sound will be heard After resetting the system login the server with the default user name and password Default user name admin Password admin Note To reset the system by the reset button the option Enable configuration reset switch in the Hardware Settings must be activated ...

Page 230: ...n This function is not supported by the one bay NVR models When a hard drive of a RAID configuration fails the failed hard drive can be replaced by a new one immediately without shutting down the server and the recording data can be reserved However if the hard drives are working properly and the recording is in process do not hot swap the hard drives to avoid damage to the hard drives or to the r...

Page 231: ...E 3 1 6 9 2 5 4 1 0 0 1 0 0 For the first time installation the LCD panel shows the number of the hard disk drives detected and the IP address Configure the hard drives accordingly Number of hard drives detected Default disk configuration Available disk configuration options 1 Single Single 2 RAID 1 Single JBOD RAID 0 RAID 1 3 RAID 5 Single JBOD RAID 0 RAID 5 4 or above RAID 5 Single JBOD RAID 0 R...

Page 232: ...ions e g RAID 6 Press the Enter button and the following message shows Press the Select button to select Yes to confirm C h o o s e R A I D 5 Y e s N o When the configuration has finished the server name and the IP address will be shown If the NVR fails to create the disk volume the following message will be shown C r e a t i n g R A I D 5 F a i l e d ...

Page 233: ...e 4 System 5 Shut down 6 Reboot 7 Password 8 Back 1 TCP IP In TCP IP the following options are available 1 1 LAN IP Address 1 2 LAN Subnet Mask 1 3 LAN Gateway 1 4 LAN PRI DNS 1 5 LAN SEC DNS 1 6 Enter Network Settings 1 6 1 Network Settings DHCP 1 6 2 Network Settings Static IP 1 6 3 Network Settings BACK 1 7 Back to Main Menu In Network Settings Static IP configure the IP address subnet mask gat...

Page 234: ...RAID configuration and storage capacity the second line shows the member drive number of the configuration R A I D 5 7 5 0 G B D r i v e 1 2 3 4 If there is more than one volume press the Select button to view the information The following table shows the description of the LCD messages for the RAID 5 configuration LCD Display Drive configuration RAID5 S RAID5 spare RAID5 D RAID 5 degraded mode RA...

Page 235: ...option to restart the NVR Press the Select button to select Yes Then press the Enter button to confirm 7 Password The default password of the LCD panel is blank Enter this option to change the password of the LCD panel Select Yes to continue C h a n g e P a s s w o r d Y e s N o Enter a password of maximum 8 numeric characters 0 9 When the cursor moves to OK press the Enter button Verify the passw...

Page 236: ...ystem fan fails Sys Overheat The system overheats HDD Overheat The hard drive overheats CPU Overheat The CPU overheats Network Lost Both LAN 1 and LAN 2 are disconnected in failover or load balancing mode LAN1 Lost LAN 1 is disconnected LAN2 Lost LAN 2 is disconnected HDD Failure The hard drive fails Vol1 Full The volume is full HDD Ejected The hard drive is ejected Vol1 Degraded The volume is in ...

Page 237: ...other subnet the monitoring screen cannot be viewed from the PC Solve the problems by the following methods Method 1 Enter the IP address of the IP camera as the WAN IP on the NVR Method 2 Configure the router to allow internal access to the public IP address and the mapped ports of the IP cameras 3 The recording is not working properly a Install the hard drive s correctly in the NVR b Make sure e...

Page 238: ...ing Panasonic BB HCM311 cameras the camera firmware must be upgraded to v1 3 for the alarm recording to work properly c If the NVR is installed behind a router while the IP camera is not the alarm recording will not work d When the alarm recording is enabled make sure the number of days that the alarm recordings will be retained have been specified in Camera Settings Advanced Settings Otherwise th...

Page 239: ...iguration did not take effect After changing the settings on the administration page click Apply to apply the changes 12 The monitoring page cannot be fully displayed in Internet Explorer When using the zooming function of Internet Explorer 7 the page may not be displayed properly Please click F5 to refresh the page 13 I cannot use the SMB FTP and Web File Manager services of the NVR a Login the N...

Page 240: ...the DDNS service provided by DynDNS Configure and activate the DDNS service to enable the Internet users to connect to the NVR by this dynamic domain name When the ISP assigns a new WAN IP address the NVR will update the new address to the DynDNS server automatically ...

Page 241: ...name This guide is for reference only If there are any changes please refer to the instructions or the documents on the web site 1 Visit http www dyndns org Click Sign In and Create an Account to register a DynDNS account 2 Enter the information required Then click Create Account ...

Page 242: ...242 3 A confirmation email will be sent to the registered email address 4 Click the link in the email to confirm the registration ...

Page 243: ...243 5 Click Confirm Account and login DynDNS 6 Register a host name for the NVR A host name is a unique name that identifies the server Then click Add ...

Page 244: ...244 7 Activate the host name The DDNS host name is ready for use You can now login the NVR and set up the DDNS service ...

Page 245: ... IP camera and the monitoring PC are all on the same network IP address NVR 192 168 1 1 PC 192 168 1 100 Camera 1 192 168 1 101 Camera 2 192 168 1 102 Camera 3 192 168 1 103 In the example add the IP cameras to the NVR by entering the IP addresses of the IP cameras ...

Page 246: ...lled behind the router while the monitoring PC is located remotely IP address Mapped port on the router NVR 192 168 1 1 8000 Camera 1 192 168 1 101 8001 Camera 2 192 168 1 102 8002 Camera 3 192 168 1 103 8003 Router public IP 219 87 144 205 PC 10 8 10 100 ...

Page 247: ...ess settings Note When configuring the IP camera the WAN IP and LAN IP must be entered To open FTP port 21 and SMB port 445 of the NVR on WAN configure the following port mapping settings From Forward to 219 87 144 205 21 192 168 1 1 21 219 87 144 205 139 192 168 1 1 139 219 87 144 205 445 192 168 1 1 445 After finishing the above two steps connect to the NVR on WAN by entering the IP address http...

Page 248: ... 87 144 205 Camera 1 61 62 100 101 Camera 2 61 62 100 102 Camera 3 61 62 100 103 In this example add the IP camera to the NVR by adding its IP address to the IP Address settings Note If a particular port is assigned to connect to the IP camera specify the port in the system configuration ...

Page 249: ... 2003 192 168 1 103 21 Connect to NVR 1 by ftp 219 87 145 205 2001 Connect to NVR 2 by ftp 219 87 145 205 2002 Connect to NVR 3 by ftp 219 87 145 205 2003 Step 2 Enable FTP port mapping on the NVR To connect to each NVR via FTP by clicking FTP on the playback page of each NVR enable FTP port mapping in Network Settings File Services on the system administration page and set the mapped port number ...

Page 250: ...rt http www qnapsecurity com onlinesupport asp MSN q support hotmail com Skype qnapskype Forum http forum qnapsecurity com Technical Support in the USA and Canada Email q_supportus qnap com TEL 909 595 2819 Address 166 University Parkway Pomona CA 9176 Service Hours 08 00 17 00 GMT 08 00 Pacific Time Monday to Friday ...

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