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QNAP Turbo Station TS-73AU Series, User Manual

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Recovering Unintentionally Removed Healthy Drives

The NAS supports exclusive RAID recovery technology to recover failed RAID disk volumes from
unintentional disconnection or removal of drives. Users can recover an inactive RAID 1, RAID 5, RAID 6,
RAID 10, RAID 50, or RAID 60 volume from degraded mode.

Disk Volume

RAID Recovery Support

Number of Disks

Maximum Number of

Removed Drives

Single

No

1

N/A

JBOD

Yes

≥ 2

RAID 0

Yes

RAID 1

Yes

2

1

RAID 5

Yes

≥ 3

RAID 6

Yes

≥ 4

2

RAID 10

No

≥ 4 (Must be an even
number)

One or two member
drives in two different
pairs fail.

RAID 50

Yes

≥ 6

One disk per subgroup
fails.

RAID 60

Yes

≥ 8

Two disks per subgroup
fail.

Support and Other Resources

QNAP provides the following resources:

Resource

URL

Documentation

https://docs.qnap.com

Compatibility List

https://www.qnap.com/compatibility/

NAS Migration Compatibility

https://www.qnap.com/en/nas-migration

Expansion Unit Compatibility

http://www.qnap.com/go/compatibility-expansion

Service Portal

https://service.qnap.com

Product Support Status

https://www.qnap.com/product/eol.php

Downloads

https://download.qnap.com

Community Forum

https://forum.qnap.com

QNAP Accessories Store

https://shop.qnap.com/

TS-x73AU User Guide

Troubleshooting

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Summary of Contents for Turbo Station TS-73AU Series

Page 1: ...TS x73AU TS 873AU TS 873AU RP TS 1273AU RP TS 1673AU RP User Guide Document Version 2 31 08 2020...

Page 2: ...g a Dual Slot PCIe Bracket with Riser Card into A Single Slot PCIe Bracket 33 Hot Swapping Redundant Power Supply Units 35 Expansion Unit Installation 37 Rail Kits 41 QTS Installation 41 Installing QT...

Page 3: ...ives 57 Support and Other Resources 57 7 Glossary Cloud Key 58 myQNAPcloud Link 58 myQNAPcloud 58 QNAP ID 58 Qfinder Pro 58 QTS 58 8 Notices Limited Warranty 59 Disclaimer 59 GNU Public License 59 CE...

Page 4: ...t the user has a basic understanding of storage and backup concepts Document Conventions Symbol Description Notes provide default configuration settings and other supplementary information Important n...

Page 5: ...NAP authorized service center for maintenance or replacement Any attempt to repair or perform maintenance procedures on the product by you or an unauthorized third party invalidates the warranty QNAP...

Page 6: ...he SATA 6 Gbps drive bays are backward compatible with SATA 3 Gbps drives Drive compatibility 3 5 inch bays 3 5 inch SATA hard disk drives 2 5 inch SATA hard disk drives 2 5 inch SATA solid state driv...

Page 7: ...the installation guide included in the rail kit package Power supply unit TS 873AU 250W 100 240V AC 50 60 Hz TS 873AU RP 2 x 300W 100 240V AC 50 60 Hz TS 1273AU RP 2 x 300W 100 240V AC 50 60 Hz TS 167...

Page 8: ...ve humidity 5 to 95 Wet bulb temperature 27 C 80 6 F Tip For the list of compatible drive models and expansion cards go to https www qnap com compatibility Package Contents Item Quantity TS x73AU 1 Po...

Page 9: ...t No Component 1 Power button 4 LAN LED 2 Status LED 5 Drive LED 3 Expansion unit LED Rear Panel TS 873AU No Component No Component 1 PCIe low profile cover 6 USB 3 2 Gen 1 Type A port TS x73AU User G...

Page 10: ...LED 9 Reset button 5 Power input TS 873AU RP No Component No Component 1 PCIe low profile cover 6 Power supply unit 2 2 2 5 Gigabit Ethernet activity LED 7 USB 3 2 Gen 1 Type A port 3 2 5 Gigabit Ethe...

Page 11: ...2 2 2 5 Gigabit Ethernet activity LED 7 USB 3 2 Gen 1 Type A port 3 2 5 Gigabit Ethernet ports 8 USB 3 2 Gen 2 Type C ports 4 2 5 Gigabit Ethernet speed LED 9 USB 3 2 Gen 2 Type A port 5 Power supply...

Page 12: ...3 Memory slot 1 2 Memory slot 2 TS 1273AU RP TS 1673AU RP No Component No Component 1 PCIe 3 0 x4 slot 2 3 Memory slot 2 2 PCIe 3 0 x4 slot 1 4 Memory slot 1 Note The image does not include the case c...

Page 13: ...Drive Numbering TS 873AU TS 873AU RP TS 1273AU RP TS x73AU User Guide Product Overview 12...

Page 14: ...onents ensure that the drives and other internal system components have cooled before touching them Observe electrostatic discharge ESD procedures to avoid potential injury or damage to components Pow...

Page 15: ...or chemicals Hardware and peripherals Storage drives For the list of compatible drive models go to https www qnap com compatibility Network cable Tools Phillips 1 or 2 screwdriver Anti static wrist st...

Page 16: ...ct expansion units For details see the following topics Connecting SAS Expansion Units Connecting SATA JBOD Expansion Units Connecting USB Expansion Units 6 Connect the power cord and all applicable c...

Page 17: ...ied personnel should perform the following steps Failure to follow instructions can result in serious injury or death Moving fan blades Keep your hands and other body parts away from moving fan blades...

Page 18: ...des Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1 Place the cover on the NAS TS x73A...

Page 19: ...2 Slide the cover forward 3 Tighten the screws TS x73AU User Guide Installation and Configuration 18...

Page 20: ...on 3 5 inch Trays Tip For the list of compatible drive models go to https www qnap com compatibility Warning Installing a drive deletes all data on the drive Observe electrostatic discharge ESD proced...

Page 21: ...ull the tray handle outward b Pull the tray out 3 Install a drive on the tray a Place the tray on the drive so that the holes on the tray are aligned with those on the drive b Attach the screws TS x73...

Page 22: ...4 Load the tray into the bay a Insert the tray into the bay b Slide the tray into the bay c Push the handle d Lock the tray TS x73AU User Guide Installation and Configuration 21...

Page 23: ...on the drive Observe electrostatic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Ke...

Page 24: ...ive on the tray a Place the tray on the drive so that the holes on the tray are aligned with those on the drive b Attach the screws 4 Load the tray into the bay TS x73AU User Guide Installation and Co...

Page 25: ...AP memory modules to maintain system performance and stability You can purchase QNAP memory modules from authorized resellers Important Ensure that each pair uses identical modules Warning Only qualif...

Page 26: ...neously to release the module b Verify that the module has tilted upward and is completely released from the slot Warning Attempting to remove a module that is not completely released may damage the m...

Page 27: ...the device a Log on to QTS as administrator b Go to Control Panel System System Status Hardware Information c Check the value for Total memory 7 Power on the device Installing Expansion Cards The TS x...

Page 28: ...compatibility Installing Expansion Cards on the TS 873AU and TS 873AU RP 1 Power off the device 2 Remove the case cover For details see Removing the Case Cover 3 Remove the PCIe cover a Remove the sc...

Page 29: ...h the QNAP bracket to the card using the same screws d Verify that the bracket does not move 5 Install the expansion card a Hold the card by the edges b Insert the card into the slot c Attach the scre...

Page 30: ...Installing Expansion Cards on the TS 1273AU RP and TS 1673AU RP 1 Power off the device 2 Remove the case cover For details see Removing the Case Cover 3 Remove the PCIe cover a Remove the screw that s...

Page 31: ...emove the screw that secures the cover to the bracket d Pull the cover away from the slot 4 Optional Attach the QNAP bracket to the expansion card a Remove all screws of the existing bracket TS x73AU...

Page 32: ...h the QNAP bracket to the card using the same screws d Verify that the bracket does not move 5 Install the expansion card a Hold the card by the edges b Insert the card into the slot c Attach the scre...

Page 33: ...e bracket a Line up the riser card connector on the PCIe slot on the motherboard b Insert the PCIe bracket c Attach the screws of the PCIe bracket to the chassis TS x73AU User Guide Installation and C...

Page 34: ...For details please see table below You can purchase PCIe bracket accessories from QNAP or an authorized reseller For details go to https shop qnap com NAS Model Accessory Part Number TS 873AU TS 873AU...

Page 35: ...the screws of the riser card to the dual slot PCIe bracket b Insert the PCIe bracket into the slot c Attach the riser card connector to the system board d Attach the screws of the PCIe bracket to the...

Page 36: ...ained service technician must disconnect all PSU cords before installing or replacing system components Note This section is only applicable to TS 873AU RP TS 1273AU RP TS 1673AU RP models 1 Power off...

Page 37: ...electrical outlet 6 Power on the device 7 Enable alerts for PSU failures a Log on to QTS as administrator b Go to Control Panel System Hardware General c Select Enable Redundant Power Supply Mode d C...

Page 38: ...nterface Supports SATA HDD SSD REXP 1210U RP TL D400S Uses a SAS 6 Gbps SFF 8088 interface Supports SATA HDD SSD 1 x SFF 8088 connector cable QXP 400eS A1164 host bus adapter TL D800S 2 x SFF 8088 con...

Page 39: ...Connecting SAS Expansion Units To connect the device to SAS expansion units a storage expansion card must be installed in the device For required accessory details see Expansion Unit Installation 1 In...

Page 40: ...age Snapshots Overview System c Verify that the expansion units are listed Connecting SATA JBOD Expansion Units To connect the device to SATA JBOD expansion units a host bus adapter must be installed...

Page 41: ...the NAS 6 Verify that the expansion units are recognized by the NAS a Log on to QTS as administrator b Go to Main Menu Storage Snapshots Overview System c Verify that the expansion units are listed C...

Page 42: ...S x73AU is compatible with the following models RAIL B02 Rail kits are not included with the NAS and must be purchased separately For details contact an authorized reseller or go to http shop qnap com...

Page 43: ...Installing QTS Using Qfinder Pro Warning Installing QTS deletes all data on the drives Back up your data before proceeding 1 Power on the NAS 2 Connect the NAS to your local area network 3 Run Qfinde...

Page 44: ...ta before proceeding 1 Power on the NAS 2 Connect the NAS to the internet 3 Go to the QNAP Cloud Installation page using one of the following methods On your computer go to http install qnap com Scan...

Page 45: ...d hyphens but cannot end with a hyphen Password Specify an administrator password with 1 to 64 characters The password supports all ASCII characters 10 Click Next 11 Specify the time zone date and tim...

Page 46: ...ds The device powers off Important Use this method only when the device is unresponsive LEDs LEDs indicate the system status and related information when the device is powered on The following LED inf...

Page 47: ...degraded read only mode two member drives failed in RAID 5 or RAID 6 but the data can still be read A hardware self test error occurred Flashes red every 0 5 seconds The device is in degraded mode one...

Page 48: ...is being accessed Data is being copied Green The drive can be accessed The device is powered on Off No drive was detected Expansion Unit Blue A QNAP expansion unit is connected Off No USB or SATA exte...

Page 49: ...pool status error occurred The disk volume is about to reach its full capacity The disk volume has reached its full capacity A volume status error occurred A drive is plugged in or out The iSCSI is ab...

Page 50: ...o A label attached to the device also lists the address as MAC1 TCP IP configuration Obtain IP address settings automatically via DHCP Disable jumbo frames If port trunking is enabled multi LAN models...

Page 51: ...to an ARM NAS The destination NAS must run on the same QTS version as the source NAS or later The destination NAS must have sufficient free drive bays to accommodate all the drives that you are migra...

Page 52: ...figured Licenses Licenses are not migrated Warning To prevent losing all your software licenses QNAP recommends deactivating licenses on the source NAS before data migration Applications If the destin...

Page 53: ...nation NAS using HBS 3 Preparing the Destination NAS 1 Log on to QTS 2 Create one or more storage pools For details see the Creating a Storage Pool topic in the QTS user guide 3 Create one or more vol...

Page 54: ...e window appears 5 Select the destination NAS as the destination storage space and specify the following Setting Description Name The name used to identify the storage space IP address Host name The I...

Page 55: ...more paired folders if necessary Tip Click to edit an existing folder Click to delete an existing pair 10 Click Next The Scheduling window appears 11 Select Sync Now 12 Click Next 13 Review the job s...

Page 56: ...stination NAS log on to QTS b Go to Control Panel Privilege Users c Click Import Export Users d Select Import user and user group settings Note You can select whether to send a notification mail to ne...

Page 57: ...4 One or two member drives fail RAID 10 4 Must be an even number One or two member drives in two different pairs fail RAID 50 6 One disk per subgroup fails RAID 60 8 Two disks per subgroup fail 1 Log...

Page 58: ...ber One or two member drives in two different pairs fail RAID 50 Yes 6 One disk per subgroup fails RAID 60 Yes 8 Two disks per subgroup fail Support and Other Resources QNAP provides the following res...

Page 59: ...t forwarding settings myQNAPcloud Provides various remote access services such as DDNS and myQNAPcloud Link QNAP ID User account that enables you to use myQNAPcloud remote access and other QNAP servic...

Page 60: ...QNAP makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically discla...

Page 61: ...this version of the GPL to prohibit the practice for those products If such problems arise substantially in other domains we stand ready to extend this provision to those domains in future versions of...

Page 62: ...he work The Corresponding Source need not include anything that users can regenerate automatically from other parts of the Corresponding Source The Corresponding Source for a work in source code form...

Page 63: ...not combined with it such as to form a larger program in or on a volume of a storage or distribution medium is called an aggregate if the compilation and its resulting copyright are not used to limit...

Page 64: ...curs as part of a transaction in which the right of possession and use of the User Product is transferred to the recipient in perpetuity or for a fixed term regardless of how the transaction is charac...

Page 65: ...overed work except as expressly provided under this License Any attempt otherwise to propagate or modify it is void and will automatically terminate your rights under this License including any patent...

Page 66: ...such an agreement or commitment not to enforce a patent against the party If you convey a covered work knowingly relying on a patent license and the Corresponding Source of the work is not available f...

Page 67: ...published by the Free Software Foundation If the Program specifies that a proxy can decide which future versions of the GNU General Public License can be used that proxy s public statement of acceptan...

Page 68: ...s are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency en...

Page 69: ...SJ T 11364 2006 RoHS RoHS Pb Hg Cd CR VI PBB PBDE 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 O SJ T11363 2006 X SJ T11363 2006 TS x73AU User Guide...

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