QMS 2425 Operation Manual Download Page 100 | Manualshive

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Print media jams can occur in the following areas:

Check each of the indicated locations, and remove any jammed print
media. Jams can occur in more than one location at a time, so be
sure to check all the indicated locations.

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Note:

This illustration shows the QMS 2425/2425 TURBO Print

System without the Stackler. See the “Clearing Stackler Jams”
section for Stackler jam locations.

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Summary of Contents for 2425

Page 1: ...406 785 2 3ULQW 6 VWHP 2SHUDWLRQ...

Page 2: ...orporated 3Com 3 Open 3Com Corporation Aldus Aldus PageMaker Aldus FreeHand Aldus Corporation Apple AppleTalk EtherTalk LaserWriter LocalTalk Macintosh TrueType Apple Computer Inc VINES Banyan CompuSe...

Page 3: ...tion 1 2 About This Manual 1 2 Typographic Conventions 1 4 RQVXPDEOHV Introduction 2 2 Preventing Media Jams 2 2 Loading the Media Cassette 2 2 Feeding Media 2 11 Cassette Feed 2 11 Manual Feed 2 11 S...

Page 4: ...Envelopes via the Envelope Feeder 2 25 Using Toner Cartridges 2 25 Toner Cartridge Life 2 25 Toner Cartridge Handling 2 26 Toner Cartridge Storage 2 26 Refilled Toner Cartridges 2 27 Extending Toner...

Page 5: ...Handling the Printer 4 2 Cleaning the Printer 4 3 Cleaning Guidelines 4 4 Cleaning the Outside of the Printer 4 4 Cleaning the Anti static Teeth 4 5 Cleaning the Transfer Guide Area 4 6 Cleaning the R...

Page 6: ...ipurpose Tray Area Jams 6 24 Clearing Paper Pick up Area Jams 6 25 Clearing Upper and Lower Cassette Area Jams 6 25 Clearing Duplexer Unit Area Jams 6 26 Clearing Left Cover and Fixing Area Jams 6 30...

Page 7: ...ption Kit Problems 6 55 Can t Download Kanji Fonts 6 55 Can t Access Kanji Fonts 6 56 Can t Access the Kanji File Through Your Application 6 57 Print Quality Problems 6 57 Paper Jams Always Occur 6 58...

Page 8: ...Consumable Status 7 24 System Support Page 7 26 QMS Inc Page 7 28 Local Online Help Page 7 28 Web Page Help System 7 29 406 XVWRPHU 6XSSRUW Sources of Support A 2 Your QMS Vendor A 2 Your Application...

Page 9: ...QWURGXFWLRQ Q 7KLV KDSWHU Introduction on page 1 2 Typographic Conventions on page 1 4...

Page 10: ...u need alternate media please contact your QMS vendor for media availability and purchase information You can also download some of these files via ftp from our World Wide Web Server at http www qms c...

Page 11: ...media jams lists printer status messages outlines printer and print quality problems and solutions and describes how to place a service call Printer Web Page Contains information on how to access the...

Page 12: ...xactly as described in the manual ACHTUNG Bitte halten Sie sich exakt an die im Handbuch beschriebene Vorgehensweise da sonst Verletzungsgefahr bestehen k nnte Mixed Case Courier Text you type and mes...

Page 13: ...ssette on page 2 2 Feeding Media on page 2 11 Selecting Media Delivery on page 2 12 Loading the Multipurpose Tray on page 2 15 Loading the Multipurpose Tray on page 2 15 Loading the Multipurpose Tray...

Page 14: ...e edges The sheets may be sticking together Note Do not fan transparencies since this causes static Print media must be stored away from moisture and humidity The recommended relative humidity is 5 90...

Page 15: ...letter A4 size Since the media cassette sends a media size signal to the printer controller using the wrong size media will cause your image to be positioned incorrectly on the page or clipped Load me...

Page 16: ...e right to unlock the front media size guide 2 Slide the media guide to align it with the correct media size marker 3 Turn the dial to the left to lock the front paper size guide 4 Remove the left med...

Page 17: ...ack lift and hold it in a curved position as shown in the following illustration Note Paper is packed in reams of 500 sheets Don t unpack the paper above the printer as this might cause particles to f...

Page 18: ...k and then roll the fanned sheets from side to side to get air through the sheets and prevent static buildup 4 Take off the top and bottom sheets The top and bottom sheets sometimes have residual glue...

Page 19: ...RDGLQJ WKH 0HGLD DVVHWWH RQVXPDEOHV 5 Place a stack of media in the cassette with the print side fac ing down 7RS RZHU DVVHWWH HJDO HWWHU VL H SDSHU...

Page 20: ...DWLRQ 6 Ensure that the media stack lies flat and does not exceed the top limit mark Note If you need to remove excess media from a media cassette simply push up the metal panel to lift the media stac...

Page 21: ...size card identifies the media loaded in a cassette a Remove two of the media size labels and place one on each side of the media size card b After the media is loaded in a media cassette insert the m...

Page 22: ...p up the media stop and slide it to the correct media size Note When printing different sized media in the face down tray set the media stop to the largest media size If it is set to a smaller size la...

Page 23: ...s the method of feeding single sheets or small incre ments of media such as envelopes labels paper odd sized media or transparencies from the multipurpose tray only Media weight can range from 17 to 3...

Page 24: ...tion controls whether you want your output to stack face down or face up It depends on the type of media as well as personal preference For best results always test print a few pages to ensure that th...

Page 25: ...hone numbers DFH GRZQ 7UD After being printed media normally stacks face down in the recessed area on top of the printer The face down tray holds up to 500 sheets of media 6HWWLQJ WKH 0HGLD 6WRS The m...

Page 26: ...FH XS 7UD Use the following instructions to attach the face up tray Note When printing transparencies with face up delivery remove them from the face up tray as soon as delivered to prevent excessive...

Page 27: ...the Options manual for more information RDGLQJ WKH 0XOWLSXUSRVH 7UD Use the multipurpose tray to print on envelopes labels odd size media and transparencies The multipurpose tray is also especially u...

Page 28: ...bin 1 If the printer supports the media size you want insert the correct size media in the multipurpose tray If the printer does not support the media size you want set Operator Control Multipurpose S...

Page 29: ...GLQJ WKH 0XOWLSXUSRVH 7UD RQVXPDEOHV 2 Pull out the large tray extension from the two grips 3 Pull out the small tray extension from the center grip 4 Adjust the media guides to the size of the media...

Page 30: ...d the top of the media going into the printer first See chapter 2 Print Media of the Reference for the print media chart that indicates appropriate feed edge for each paper size 6 Make sure that the m...

Page 31: ...d Keep the following conditions in mind when choosing an enve lope It must not contain any fasteners clasps windows or peel off strips otherwise the printer may be seriously damaged The envelope mater...

Page 32: ...printer jams to occur Label data should be formatted within your application Try print ing your data on a plain sheet of media first to check placement This reduces the number of label sheets you use...

Page 33: ...Load the media lengthwise long edge first face up and with the top of the page toward the rear of the printer 2GG VL H 0HGLD 6SHFLDO RQVLGHUDWLRQV Odd size media is printed from the multipurpose tray...

Page 34: ...avoid touching the print side Load transparencies printing side up The correct print side is usually marked on the transparency package About 20 sheets can be loaded at one time When printing transpar...

Page 35: ...on of your application manual to find out how it supports envelope printing The printer should be in landscape mode for most applications Usually this is accomplished through the application When form...

Page 36: ...x the envelope stack including the edges to remove any stiffness Correct any dog eared corners then tap the enve lopes on a flat surface to align 3 Open the multipurpose tray 4 Adjust the media guides...

Page 37: ...ages are created in your laser printer through a process that applies toner made of carbon particles to the page in the printer s fusing unit When an image is formed a positive electri cal charge is a...

Page 38: ...rror Be careful not to drop any foreign objects such as clips or pins when handling and installing the cartridge The drum is extremely sensitive to light and may deteriorate if exposed to bright light...

Page 39: ...and then gently rock it from side to side as you do for a new cartridge five or six times If the TONER LOW message remains in the message window you must replace the toner cartridge as described late...

Page 40: ...es 5HPRYLQJ WKH PSW 7RQHU DUWULGJH 1 Open the top cover 2 Remove the empty toner cartridge Grasping the grip area of the empty toner cartridge with both hands remove the car tridge by pulling it towar...

Page 41: ...endor See appendix B Technical Specifications of the Reference manual for specifications 1 Open the top cover if it s not already opened 2 Lift the toner cartridge out of its shipping carton open the...

Page 42: ...ide to side five or six times to distribute the toner 5 Remove the tape seal Holding the cartridge in place with one hand use your other hand to grasp the orange tab on the right side of the tape seal...

Page 43: ...ge in the printer Grasp the tabs on the toner cartridge and place the cartridge on the rails inside the printer Then lift the tabs slightly and slide the cartridge straight back into the printer until...

Page 44: ......

Page 45: ...HV Q 7KLV KDSWHU High Resolution Printing on page 3 2 Printing Duplex on page 3 6 Cassette Chaining on page 3 9 Collating Output on page 3 10 Working with Status Pages on page 3 13 Cancelling Ending P...

Page 46: ...unt of processing time the printer requires before printing the page For pages that demand high quality output especially those containing detailed graphics or varying background shades you ll want to...

Page 47: ...ulse width It smooths jagged edges in text lines and graphics and generally improves their print quality Note When you are printing halftones smoothing is not recommended because it may introduce arti...

Page 48: ...ex Duplex Simplex Duplex Simplex Duplex A3 2 4 8 16 32 64 A4 1 2 4 8 16 32 Executive 1 2 4 8 13 26 11 x 17 2 4 8 16 32 64 Legal 1 5 3 5 10 20 40 Letter 1 2 4 8 16 32 Universal 2 2 4 4 8 6 17 2 34 4 68...

Page 49: ...2 of the Options guide the Single In Line Memory Mod ules section for more information on installing SIMMs Note The 2425 TURBO EX requires 8 MB additional RAM due to the system image running out of R...

Page 50: ...ing on one side and then manually flipping the media inserting it in the tray again an then printing on the other side Caution Duplexing may lower the print quality cause media jams or cause media to...

Page 51: ...ex printing 0DQXDO HHG YLD WKH 0XOWLSXUSRVH 7UD For duplex printing from the multipurpose tray follow this procedure 1 Access the Configuration menu and set the printer to Manual Feed 2 Print on one s...

Page 52: ...H 3ULQWLQJ 7LSV Select paper with high opacity for duplex printing Opacity refers to how much paper blocks out what is written on the opposite side of the page Paper with high opacity has low transpar...

Page 53: ...ole to config ure chaining Configure the printer through configuration menu The following section has more information 8VLQJ WKH RQILJXUDWLRQ 0HQX The Chain Inputbins option in the Operator Control me...

Page 54: ...en using the collation with other features such as stapling ensure that the collation is disabled in your Windows application Print dialogue box but enabled in the QMS printer driver PSURYLQJ ROODWLRQ...

Page 55: ...rinter The application sends the complete job the requested number of times rather than sending it once and holding data in printer memory For a multiple copy document with collation On there must be...

Page 56: ...nsure that the order of pages is first to last However the base model system may have insufficient memory to store the entire document before printing begins so you could experi ence unexpected orderi...

Page 57: ...n print it GHQWLI LQJ D 6WDWXV SDJH 7 SH Two types of status pages are available Standard This one page document provides Printer identification the printer s name firmware information and number of s...

Page 58: ...the type of status page press the Print Sta tus key on the control panel to print it DQFHOOLQJ QGLQJ 3ULQW REV The Cancel key has three functions It cancels the oldest print job in the system It canc...

Page 59: ...sage window reads Cancel Access the JOB CANCEL menu JOB CANCEL CANCEL JOB Cancel or Select Cancels the job currently printing interpreting spooling or terminating The CANCEL JOB message displays until...

Page 60: ...ns Serial menu See chapter 4 Printer Configuration in the Reference for more information Also see chapter 5 Additional Technical Information in the Reference for a complete discussion of End Job Mode...

Page 61: ...3ULQWHU DUH Q 7KLV KDSWHU Handling the Printer on page 4 2 Cleaning the Printer on page 4 3 Using the Maintenance Kit on page 4 9 Repacking the Printer on page 4 10...

Page 62: ...e the spray could penetrate through the air vents of the printer and damage the internal circuits Be careful when cleaning the inside or removing paper jams as the fixing assembly and other internal p...

Page 63: ...r Remove the toner cartridge from inside the printer After removing the cartridge from the printer return it to the alumi num bag in which it was originally packaged or wrap it in a thick cloth to pro...

Page 64: ...oroughly before closing the printer cover Use a soft lint free cloth OHDQLQJ WKH 2XWVLGH RI WKH 3ULQWHU 0 WARNING Turn off the printer unplug the power cord and disconnect any interface cables before...

Page 65: ...el von den Schnittstellenanschl ssen bis die Fixiereinheit abgek hlt ist To maintain clear crisp print quality and to help prevent paper jams clean the anti static teeth after replacing a toner cartri...

Page 66: ...to the printer 5 Close the top cover 6 Connect the interface cables and turn on the printer OHDQLQJ WKH 7UDQVIHU XLGH UHD 0 WARNING Turn off the printer unplug the power cord disconnect any interface...

Page 67: ...ck cloth while cleaning the interior of the printer The toner cartridge can be damaged by exposure to light 2 Wipe off any toner residue and paper dust from the silver metal strip with a soft cloth da...

Page 68: ...en Schnittstellenanschl ssen bis die Fixiereinheit abgek hlt ist To maintain clear crisp print quality and to help prevent paper jams clean the registration roller area around the guide lock plate tra...

Page 69: ...her contaminants or scratches on the roller may reduce print quality 3 Return the brush and toner cartridge to the printer then close the top cover 4 Connect the interface cables and turn on the print...

Page 70: ...ng materials If you need replacement packaging in the US call QMS National Service at 1 334 633 4300 x 2530 If you need to return the printer for service in the US call QMS Customer Service at 1 334 6...

Page 71: ...l you re ready to return it to its protective bag Store the cartridge in an environment that is not subject to extreme heat or humidity salty air or corrosive gases such as aerosols Keep the toner car...

Page 72: ...ng the han dle of the toner car tridge remove the cartridge by pulling it up and then towards you 3 Repack the toner cartridge in its original protective alumi num bag and shipping carton Note If you...

Page 73: ...ghs about 106 lbs 48 kg Don t lift it by yourself ACHTUNG Der Drucker wiegt ca 48 kg bitte versuchen Sie niemals das Ger t alleine anzuheben oder zu tragen 1 Insert the packing material that was origi...

Page 74: ...85 2 3ULQW 6 VWHP 2SHUDWLRQ 3 Lift the latch to pull open the left cover and gently lower it until it stops 4 Replace the cardboard that was originally removed from the fixing assembly area upon insta...

Page 75: ...Get someone to help you with this step Lift the printer back into its original shipping carton Note If you re returning the printer for service you don t need to return the toner paper cassette s she...

Page 76: ......

Page 77: ...3ULQW 4XDOLW Q 7KLV KDSWHU About Halftone Types on page 5 2 About Print Density on page 5 3 About Print Resolution on page 5 4...

Page 78: ...duce halftones allows you to add scanned images or halftone graphics to your documents Your printer provides three different types of halftones basic advanced and standard These options allow you to c...

Page 79: ...anned images or to customize smoothing Note If the print density is too light make sure that the Administration Engine Print Quality Normal option is turned on before making any adjustments The Conser...

Page 80: ...solution on certain media sizes requires additional memory To print at 1200x1200 dpi you need to install an optional Multi Res daughterboard and you may also need to add more memory See the High Resol...

Page 81: ...r Problem Checklist on page 6 16 Media Jams on page 6 18 Stapler Jams on page 6 42 Clearing CrownCopy ADF Paper Jams on page 6 36 Windows Driver Problems on page 6 51 CrownNet Problems on page 6 52 Ou...

Page 82: ...ptions of common print quality problems with corresponding solutions You ll also find what information you ll need to have before placing a service call if one becomes necessary 6WDWXV 0HVVDJHV Printe...

Page 83: ...you want accounting enabled copy these files to floppy disk s or transfer them to your host computer using ftp if available Then reset the accounting files so that new jobs can be accepted If you do n...

Page 84: ...eue are being canceled Press Select and the oldest job in the print queue will be canceled CANCEL ALL JOBS The Cancel key has been pressed and all of the print jobs in the print queue are being cancel...

Page 85: ...mpty accounting file has been increased successfully FINISHER STAPLE JAM The Stackler has a staple jam Use the instructions in Media Jams on page 6 18 of this chapter IDLE The printer is on line but n...

Page 86: ...shing Options the Replacing the Staple Cartridge section of the Options manual OUTPUTBIN OUTPUTBIN FULL The specified tray or output bin is full Normally this indicates that you need to remove the pag...

Page 87: ...ty cassette with the specified media size PUT SIZE PAPER IN ANY BIN That Operator Control Chain Inputbins is set to On and that a chained inputbin is empty Refill the empty inputbin with the specified...

Page 88: ...be placed to the vendor from whom you pur chased the printer If you cannot get service from your vendor see appendix A QMS Customer Support for contact information WAITING FOR IDLE An active job is i...

Page 89: ...fuser malfunction 2 Fuser temperature low malfunction 3 Fuser temperature high malfunction 4 Fuser warm up malfunction 10 Main motor malfunction 11 Scanner motor malfunction 12 Outlet fan motor malfu...

Page 90: ...ejects a page from the printer Then send the file to the printer HP GL Error Codes Description PCL Error Code s Description 0 Not enough memory for job 0 Not enough memory for job 1 Too many transfor...

Page 91: ...file and must always be included 6HQGLQJ WKH 7HVW LOH 3DUDOOHO RPPXQLFDWLRQ 1 To send the PRINTEST PS file you just created to the printer type print printest ps 2 If you re prompted for the name of...

Page 92: ...for more information 6HULDO RPPXQLFDWLRQ Note The serial interface is an option which must be purchased through your QMS vendor See appendix A QMS Customer Support for a list of locations and telepho...

Page 93: ...hown above To make this setting permanent you ll need to add this statement to your AUTOEXEC BAT file b Restart the PC and then check the start up page which prints when you turn on the printer unless...

Page 94: ...cess the configuration menu CONFIGURATION OPERATOR CONTROL Next Advance to the Administration menu CONFIGURATION ADMINISTRATION Select Access the Administration menu CONFIGURATION COMMUNICATIONS Selec...

Page 95: ...nd you typed the file correctly see chapter 6 Troubleshooting of the Operation guide and refer to your DOS documentation for more information Select Select the displayed baud rate IS SELECTED BAUD RAT...

Page 96: ...power cord plugged securely into both the power outlet and the printer Check the power cord connection Is the printer power switch in the On position pushed in Is the power outlet working Does the li...

Page 97: ...de Print a status page from the control panel If you are using the serial interface is the baud rate speed of data transmission of the printer the computer and your soft ware application the same See...

Page 98: ...st print 0HGLD DPV 0HGLD 3DWK Understanding how media travels inside the printer helps you better handle media jams After a sheet of media is fed manually or from a tray cassette or input bin it trave...

Page 99: ...ccurred Caution For automatic jam recovery to work it is necessary to leave the printer turned on when you remove the jammed media After the jam is cleared open and close one of the doors top left or...

Page 100: ...tion at a time so be sure to check all the indicated locations Note This illustration shows the QMS 2425 2425 TURBO Print System without the Stackler See the Clearing Stackler Jams section for Stackle...

Page 101: ...RSH HHGHU UHD DPV 0 WARNING The fixing assembly and print delivery areas become extremely hot when the printer is used Wait until the printer has completely cooled down before you touch these areas Pe...

Page 102: ...UDWLRQ 3 Slightly raise the end of the feeder and remove it from the printer 4 Reach into the access opening under the feeder to remove the jammed envelope 5 Align the envelope feeder s tabs with the...

Page 103: ...PV 7URXEOHVKRRWLQJ 3ULQWHU 3UREOHPV 6 Slide the feeder in the printer slot as far as it will go 7 Open and close one of the printer s covers top left or right to remove the jam message and continue pr...

Page 104: ...uctions to clear a media jam from the multipurpose tray area 1 Remove any jammed media by pulling gently on it If the jammed media can t be pulled out easily don t force it out Open the top cover and...

Page 105: ...aper pick up cover Then open the jam release cover 2 Press down on the green lever and remove the jammed media 3 Close the jam release cover 4 Close the paper pick up cover if the optional paper deck...

Page 106: ...lear a media jam from the duplexer area if the optional duplexer unit is installed 0 WARNING The fixing assembly and print delivery areas become extremely hot when the printer is used Wait until the p...

Page 107: ...ease cover on the front of the printer to pop it open 2 Open it and remove the jammed media Caution Do not force the jammed media out Otherwise the media may tear and leave residual pieces in the dupl...

Page 108: ...VWHP 2SHUDWLRQ 5 Press down the green tab to unlock the duplexing unit 6 Using both hands pull the duplexer out until it can be moved to a vertical position 7 Lift the green plate and gently pull out...

Page 109: ...VKRRWLQJ 3ULQWHU 3UREOHPV 8 Return the green plate to its initial position 9 If the paper is already inside the duplexing unit gently pull the paper straight up to remove it 10 Reinstall the duplexer...

Page 110: ...0HGLD DPV 406 785 2 3ULQW 6 VWHP 2SHUDWLRQ OHDULQJ HIW RYHU DQG L LQJ UHD DPV 1 Gently remove any jammed paper from the following areas...

Page 111: ...t 3 Release the tab door to close it 4 Close the left cover Note Remember to pull the media gently to avoid tearing or leaving scraps which may cause another media jam OHDULQJ 2SWLRQDO 3DSHU HFN UHD D...

Page 112: ...rom the paper pick up cover by simply lifting the metal frame from the green label area and gently pulling out the paper 3 Remove any paper from the paper pick up roller area 4 Close the pick up cover...

Page 113: ...age and continue printing OHDULQJ 7RS RYHU UHD DPV Note Leaving print media in the multipurpose tray can cause the print media position to shift during removal of the jam This may result in a media fe...

Page 114: ...is hot ACHTUNG Verletzungsgefahr Bei Betrieb wird die Umgebung der Fixiereinheit hei 4 Pull out the jammed media Caution Do not lift the transfer guide lock tray beyond its upright position This may...

Page 115: ...the area around the fuser assembly is hot ACHTUNG Verletzungsgefahr Bei Betrieb wird die Umgebung der Fixiereinheit hei 2 If the media is jammed inside the fixing unit assembly grasp the edge of the m...

Page 116: ...LQW 6 VWHP 2SHUDWLRQ OHDULQJ URZQ RS 3DSHU DPV Use the following procedure to remove a paper jam in the automatic document feeder 1 Push the button near the front left side of the scanner The ADF modu...

Page 117: ...m the stackler When using the stackler always do the following Open and close the top cover of the Stackler after clearing the media jam Note This doesn t apply with jams in the reversing mechanism Ch...

Page 118: ...ULQW 6 VWHP 2SHUDWLRQ 0HGLD DPV LQ WKH 3DSHU HHG UHD 1 Pull the Stackler away from the printer 2 Remove the jammed media 3 If you re unable to remove the jammed media open the reversing guide and try...

Page 119: ...DPV 7URXEOHVKRRWLQJ 3ULQWHU 3UREOHPV 3DSHU DPV LQ WKH 5HYHUVLQJ UHD 1 Open the reversing guide and pull out the jammed media 0HGLD DPV LQ WKH 3DSHU 7UDQVIHU UHD 1 Lift the top cover handle 7RS RYHU D...

Page 120: ...0HGLD DPV 406 785 2 3ULQW 6 VWHP 2SHUDWLRQ 2 Open the hinged top cover gently 3 If the paper is jammed by the face up print lift the upper guide and remove the jammed paper 7RS RYHU...

Page 121: ...DPV 7URXEOHVKRRWLQJ 3ULQWHU 3UREOHPV 4 If the media is jammed by the face down print lift the lower guide and remove the jammed media Caution Lower the upper and or lower guide after clearing the medi...

Page 122: ...ve the jammed media from the tray If the jammed media is difficult to remove gently lift the paper guide 6WDSOHU DPV Caution Remove the staple cartridge only when it has run out of staples If it is re...

Page 123: ...ur fingers all the way into the open stapler compartment unless instructed to do so ACHTUNG Stecken Sie niemals Ihre Finger in die offene Klammervorrichtung es sei denn Sie werden dazu aufgefordert 2...

Page 124: ...skewed staples have been removed 0 WARNING Watch carefully for jammed staples as they may cause injury ACHTUNG Achten Sie sorgf ltig auf gestaute Heftklammern denn diese k nnen Verletzungen hervorrufe...

Page 125: ...ginal position 6 Using the tip of a pointed object such as a push pin or the tip of a pencil press gently on the test staple button once to bring the staples to the ready position Note Be careful Too...

Page 126: ...he job If you re printing a large job you may want to allow the job to continue printing Note Keep in mind that several copies of your stapled sets may not be stapled correctly If the print engine det...

Page 127: ...Ready LED to light On On Off Ready to copy Copy On On On Paper jam Remove the paper jam See chapter 5 the Removing ADF Paper Jams section of the Options manual On Off Blinking ADF cover open See chapt...

Page 128: ...r 5 the Cleaning the Automatic Document Feeder section of the Options manual If you re scanning at 150 dpi some printed materi als such as magazines cause moir patterns To remove these patterns change...

Page 129: ...is the problem place a service call to your QMS vendor 1R GYDQFHG 6WDWXV 3DJH If your printer prints a standard status page even though you ve con figured the printer in the Administration Special Pa...

Page 130: ...d closing the top of the printer again See Media Jams on page 6 18 in this chapter for more information 3ULQWHU 5HVHWV Occasionally Macintosh applications interfere with each other Appli cations send...

Page 131: ...ence problems either when installing or using printer description files on a PC see Notes on Installing Printer Description Files on page 6 11 in chapter 3 Connecting to a PC of Getting Started Menu A...

Page 132: ...the configuration information correct Is the interface enabled Is the appropriate protocol or protocols enabled Are all printer and protocol addresses configured correctly 2XWSXW 3UREOHPV GSL 3ULQWLQJ...

Page 133: ...00 or 1200x1200 dpi resolution Administration Engine Def Resolution menu but the printer continues printing at a lower resolution you may need additional memory allocated to the frame buffer To alloca...

Page 134: ...nal duplexer correctly installed See the Options guide for information on installing the duplexer If you have correctly installed the duplexing unit and configured the printer from the front panel to...

Page 135: ...not use the reserved positions 7 8 and 9 Make sure each device on the SCSI chain has a unique address Did you terminate a hard disk in the middle of the chain There should be only one terminated disk...

Page 136: ...ns ing Agreement It is possible to get this message when attempting to download Adobe Type Library or Morisawa Type Library Kanji fonts without first downloading the JFontPrep file If you get this mes...

Page 137: ...acintosh ensure that the system is KanjiTalk and the appropriate Kanji screen fonts are installed The two Morisawa screen fonts are included on your Macintosh system disk The four Typebank screen font...

Page 138: ...the paper stack is correctly aligned Make sure that the stack is correctly aligned in the media cas sette or in the multipurpose tray 3 Check that the correct paper type is used See appendix B Techni...

Page 139: ...he problem install a new toner car tridge LJKW PDJH QWLUH 3DJH 1 Make sure you pulled the tab from the toner cartridge 2 Increase the print density by adjusting the print density through the Administr...

Page 140: ...MS vendor See appendix A QMS Cus tomer Support for sales and support information 3ODFLQJ D 6HUYLFH DOO If you have a problem you cannot resolve contact your QMS vendor Your QMS vendor is best equipped...

Page 141: ...What operating system do you have and what version 4 What interface are you using and what protocol 5 What application are you using 6 What is the emulation of the file you re trying to print In what...

Page 142: ......

Page 143: ...URZQ9LHZ 3ULQWHU HE 3DJH Q 7KLV KDSWHU Setting up the Printer Web Page on page 7 3 Setting Up Your Browser Software on page 7 3 Printer Home Page on page 7 9 Web Page Help System on page 7 29...

Page 144: ...ost com mon web browser software Netscape Navigator and Microsoft Inter net Explorer This web page gives you access to the most frequently accessed printer configurations and gives you instant access...

Page 145: ...fault name to one that is more easily remembered and typed You can change the printer name through the Administration Commu nications Networkx CrownNet NetWare Printer Name menu or the Administration...

Page 146: ...6HWWLQJ XS WKH 3ULQWHU HE 3DJH 406 785 2 3ULQW 6 VWHP 2SHUDWLRQ 3 Select the Proxies tab in the dialog box 4 Select the Manual Proxy Configuration radio button and press the View button...

Page 147: ...last entry and then type the printer name or the IP address of your QMS 2425 2425 TURBO Note The printer name is entered in the network protocol menu that you are using The default name is the model...

Page 148: ...6 VWHP 2SHUDWLRQ 7 Enter the printer name or IP address in the Go to URL address box to access the printer home page RU QWHUQHW SORUHU 1 Start your web browser 2 Access the View menu and choose Option...

Page 149: ...the Exceptions text box type a comma after the last entry and then type the printer name or the IP address Note The printer name is entered in the network protocol menu that you are using The default...

Page 150: ...6HWWLQJ XS WKH 3ULQWHU HE 3DJH 406 785 2 3ULQW 6 VWHP 2SHUDWLRQ 7 Now you should be able to enter the printer name in the URL address box to access the printer home page...

Page 151: ...to all of the supporting web pages for your printer The printer home page provides the following information Product Name Identifies the particular printer that you are brows ing This printer is pict...

Page 152: ...on Menu No equivalent Resolution Identifies the resolution and halftone Configuration Menu Administration Engine Def Resolution Default Inputbin Identifies the input cassette or tray the media size an...

Page 153: ...a form which allows you to config ure settings in your printer Note The Operator Control page is password protected If a password is enabled for the Operator Control menu Installation Use Operator Pwd...

Page 154: ...lect Portrait or Landscape orientation Configuration Menu Operator Control Orientation Inputbin Allows you to choose Multipurpose Upper Lower Optional as the input source Configuration Menu Operator C...

Page 155: ...disk space for job accounting Configuration Menu Operator Control Disk Space Reset Accounting Allows you to erase the accounting files and recreate them using the current file size Configuration Menu...

Page 156: ...General Settings page This page links to different groups of printer configuration settings Printer settings Communications settings and input buffer sizes Paper sources Options available with the pri...

Page 157: ...tion Menu Administration Startup Options Do Start Page Do Error Handler Identifies whether the PostScript Error Handler is on or off Error Handler is a diagnostic tool that identifies PostScript error...

Page 158: ...u which input source is the default Configuration Menu Operator Control Inputbin Default Output Tray Tells you which output tray is the default Configuration Menu Operator Control Outputbin Number of...

Page 159: ...erial IF Identifies the settings for the optional serial interface Configuration Menu Administration Communications Serial Parallel IF Identifies the settings for the parallel interface Configuration...

Page 160: ...paper currently installed in the optional high capacity input paper deck Configuration Menu No equivalent Duplexer Installed Tells you if the duplexer is installed Configuration Menu No equivalent Dis...

Page 161: ...Fonts Heap Shows the size in KB of the Heap also known as K Mem for PSHeap PostScript VM and Virtual Memory This client holds downloaded fonts Post Script operators and forms Configuration Menu Admin...

Page 162: ...it from a hard disk Configuration Menu Administration Memory Manual Config K Mem Disk Cache System Use Shows the size in KB of the System Use Also known as System Memory this non configurable client...

Page 163: ...econds the printer processes a print job before it ends the job Configuration Menu Administration Communications Timeouts Job Timeout Emulation Timeout Shows the maximum number of seconds emula tions...

Page 164: ...the current jobs the printer is processing and information on the previous five jobs printed Job Indicates the job number of the current print jobs and up to five previous print jobs Configuration Men...

Page 165: ...tion Menu No equivalent Title Shows the title of each job Configuration Menu No equivalent Interface Identifies the interface over which the job was sent to the printer Configuration Menu No equivalen...

Page 166: ...age contains information about the level of usage of all of the printers consumables Note The scale used is a percentage and does not indicate the number of pages printed Consumable Name s Shows the n...

Page 167: ...00 for example 500 sheets Configuration Menu No equivalent Consumable Descriptions Provides more information about the consumables for example A4 paper black toner Configuration Menu No equivalent Con...

Page 168: ...sed to set up internal support for the printer as well as to link to the QMS web site Once you have made the desired changes choose Select If you need assistance contact A text box for entering the na...

Page 169: ...JH URZQ9LHZ 3ULQWHU HE 3DJH Contact Number A text box for entering a local or QMS contact number Configuration Menu No equivalent QMS Corporate URL The QMS corporate URL web address Configuration Menu...

Page 170: ...URL From the QMS web site you can access information about other QMS print ers contact information a FAQ database printer manuals and online performance support RFDO 2QOLQH HOS 3DJH The Local Online...

Page 171: ...HE 3DJH HOS 6 VWHP Your printer web page is supported with help and support tools located at the QMS web site When you click on the Help button on the printer home page you will be linked to an HTML p...

Page 172: ......

Page 173: ...406 XVWRPHU 6XSSRUW Q 7KLV SSHQGL Sources of customer support on page A 2 QMS world wide offices on page A 5...

Page 174: ...rieval service provides application notes technical support notes on common printing problems and information about printer specifications options accessories con sumables and prices In the United Sta...

Page 175: ...ponse Center CRC for more information about the bulletin board RPSX6HUYH Through CompuServe you ask general non technical questions share information with other users and access printing information a...

Page 176: ...ption of the problem The printer model The type of host computer you re using The type and version of operating system you re using The interface you re using and if serial the protocol for example XO...

Page 177: ...7 National Service Service Information Installation and Maintenance Pricing 1 800 762 8894 On Site Service and Depot Repair Information 1 800 858 1597 7 00 am 7 00 pm Central Time Spare Parts Ordering...

Page 178: ...ney Business Tech Centre 52 2 Railway Parade 2141 Lidcombe NSW Australia 61 2 9901 3235 Fax 61 2 9901 3273 HQHOX Belgium Nether lands and all unlisted countries Planetenbaan 60 Corner Plaza 3606 AK Ma...

Page 179: ...8 600 01 30 Fax 46 8 600 01 33 6RXWK IULFD Saskay House Unit 24 Sunninghill Business Park Peltier Road Sunninghill Johannesburg Republic of South Africa 27 11 807 6957 Fax 27 11 807 6960 6SDLQ Josefa...

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Page 181: ...0 Call for service 6 9 Cancel key 3 14 Cancelling a print job 3 14 Cancelling job 3 14 Status message 6 4 Cassette Removing 4 10 Chunk collation 3 11 Cleaning the printer 4 3 Cleaning guidelines 4 4 C...

Page 182: ...ic 1 4 Overview of this manual 1 2 DOS mode command 6 13 Downloading typefaces 6 50 Duplexing Problems 6 54 Tumble 3 6 Ending a print job 3 14 Engine test print 6 18 Error codes 6 9 ESP 6 17 External...

Page 183: ...on Kit problems 6 55 Label printing 2 19 2 21 LED Data 6 49 Troubleshooting 6 47 LED CrownCopy Jam 6 47 Power 6 47 Ready 6 47 Scanner 6 47 Light image 6 59 Loading the media cassette 2 2 Local Online...

Page 184: ...15 Printer web page Setting up 7 3 Printing Labels 2 19 2 21 Transparencies 2 22 Printing status Status message 6 6 Problem checklist 6 16 6 60 Print quality 6 57 4 Q FAX A 2 QMS Customer Response Ce...

Page 185: ...he status page type 3 13 Will not print 6 16 Support QMS Bulletin board A 3 Customer A 2 Internet A 3 Technical A 4 World wide A 5 System support Hotlink 7 26 7 Technical support QMS A 4 Test print St...

Page 186: ......

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