3 – SANsurfer HBA Install Wizard (Windows 2000/Server 2003)
Installing the Driver
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If the driver does not install successfully, the following
Install Status
dialog
box displays
. Click
OK
.
Figure 3-11. Install Status (Unsuccessful) Dialog Box
There are three reasons why the driver installation can fail:
❑
The OS cannot find the QLA200 HBA. Make sure that the QLA200 HBA
is seated properly (be sure to power down the computer before checking
the HBA). Next, use the
Device Manager
to verify that the OS sees the
QLA200 HBA. If the HBA does not display, use the
Scan for Hardware
wizard from the
Device Manager
.
❑
Internet problems. If you selected the
From the Qlogic website
radio
button in the
Select Driver
dialog box and the your PC did not connect
to the QLogic web site, the problem may be with the internet connection.
Install the default driver (select the
Default Driver (provided with
wizard)
radio button in the
Select Driver
dialog box). If this installation
works, the internet connection is not working. If this installation does
not work, the problem could be a software bug (see the next paragraph).
❑
Software problems. If the driver cannot install successfully, there may
be a problem with the driver or the SANsurfer HBA Install Wizard.
Contact QLogic Technical Support.
Step 9.
If the operating system determines that a reboot is necessary, the
Dr
i
ver
Install Completed
dialog box displays
. Wait for the
system to reboot in 30 seconds, or click
Reboot now
.
Figure 3-12. Driver Install Completed Dialog Box
Step 10.
After the driver is installed, the SANsurfer HBA Install Wizard automatically
exits.
