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Terms, Conditions, and Warranty
QED Environmental Systems, Inc. (QED) warrants to the original purchaser of its products that, subject to the limitations and conditions
provided below, the products, materials and/or workmanship shall reasonably conform to descriptions of the products and shall be free
of defects in materials and workmanship. Any failure of the products to conform to this warranty will be remedied by QED in the manner
provided herein
This warranty shall be limited to the duration and the conditions set forth below. All warranty durations are calculated from the original
date of purchase.
1. AP-4 AutoPumps (Long and Short lengths; Top- and Bottom-Inlets)
warranted for five (5) years:100% material and 100%
workmanship for the first three (3) years; 50% material and 50% workmanship for the fourth (4th) and fifth (5th) years. AP-4 Low-
drawdown AutoPumps warranted for one (1) year: 100% material and 100% workmanship.
2. HammerHead Pro Pumps (Top- and Bottom-Inlets)
warranted for three (3) years: 100% material and 100% workmanship.
3. AP-3 AutoPumps (Long and Short lengths; Top- and Bottom-Inlets)
warranted for two (2) years: 100% material and 100%
workmanship.
4. AP-2 AutoPumps (Long and Short lengths; Top- and Bottom-Inlets)
warranted for one (1) year: 100% material and 100%
workmanship.
5. Hoses, Tubing, Fittings, Well Caps and Flanges
warranted for one (1) year: 100% material and 100% workmanship.
6. Pneumatic Data Modules / Logic Control Panels
warranted for one (1) year: 100% material and 100% workmanship.
7. Parts and Repairs
warranted for ninety (90) days: 100% material and 100% workmanship; when repairs are performed by QED or
its appointed agent; from date of repair or for the full term of the original warranty, whichever is longer. Separately sold parts are
warranted for ninety (90) days: 100% materials and 100% workmanship.
Buyer's Remedy
Buyer's exclusive remedy for breach of said warranty shall be as follows: if, and only if, QED is notified in writing within the applicable
warranty period of the existence of any such defects in the said products, and QED upon examination of any such defects, shall find the
same to be within the term of and covered by the warranty running from QED to buyer, QED will, at its option, as soon as reasonably
possible, replace or repair any such product, without charge to the buyer. If QED for any reason, cannot repair a product covered hereby
then QED's sole responsibility shall be, at its option, to either replace the defective product with a comparable new unit at no charge to
the buyer, or to refund the full purchase price. If the product proves not to be defective within the terms of this warranty, then all costs
and expenses in connection with the processing of the purchaser's claim and all costs for repair, parts and labor as authorized by owner
hereunder shall be borne by the Purchaser.
WARRANTY CLAIMS PROCEDURE (RESPONSIBILITY OF PURCHASER)
The original purchaser's sole responsibility in the instance of a warranty claim shall be to notify QED or its appointed agent, of the
defect, malfunction, or other manner in which the terms of this warranty are believed to be violated. The purchaser may secure perform-
ance of obligations hereunder by contacting the Customer Service Department of QED or its appointed agent, and:
1.
Identifying the product involved by model or serial number, or other sufficient description, that will allow QED, or its appointed agent,
to determine which product is defective.
2.
Specifying where, when, and from whom the product was purchased.
3.
Describing the nature of the defect or malfunction covered by this warranty.
4.
After obtaining authorization from QED, sending the malfunctioning component via a RMA# (Return Material Authorization number) to
the address provided at that time.
In no event shall such allegedly defective products be returned to QED without its consent, and QED's obligations of repair, replacement
or refund are conditioned upon the Buyer's return of the defective product to QED.
QED shall be released from all obligations under all warranties if any product covered hereby is repaired or modified by persons other
than QED's service personnel unless such repair by others is made with the written consent of QED
The foregoing warranty does not apply to major subassemblies and other equipment, accessories, and other parts manufactured by
others, and such other parts, accessories, and equipment are subject only to the warranties, if any, supplied by their respective manu-
facturers. QED makes no warranty concerning products or accessories not manufactured by QED. In the event of failure of any such
product or accessory, QED will give reasonable assistance to Buyer in obtaining from the respective manufacturer whatever adjustment
is reasonable in light of the manufacturer's own warranty.
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