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Model #: PT200
WARRANTY INFORMATION
Warranty Information
Pure Therapy takes quality seriously. That is why our products come with a one year in-home labor warranty, a three year parts warranty and a five year structure
warranty. If you are having any warranty or support issues, please contact a Pure Therapy representative using any of the following methods:
Phone:
1.866.946.7828
DEFENDER USA
DEFENDER CANADA
Fax:
1.888.771.1701
60 Industrial Parkway #Z64
4080 Montrose Road
E-mail:
Cheektowaga, NY
Niagara Falls, ON
Website:
www.defender-usa.com
USA 14227
Canada L2H 1J9
Warranty Terms
1 Year In-Home
Warranty
Pure Therapy will provide free in-home labor to your product in the case of any damages that occurred during shipping, malfunctioning
of product or defects in product. This is valid for one year from the date of purchasing the product.
3 Yeasr Parts
Pure Therapy will cover the cost for any parts that may need to be replaced due to malfunctioning or defects in the product for up to three
years. Customer must pay for labor to repair the product. This is valid for 3 years from the date of purchasing the product.
5 Year Structure
Pure therapy will provide any damaged part of the chair that cannot be fixed by parts in the case of malfunctioning or defects in the
product. This is valid for 5 years from the date of purchasing the product.
Extended Warranty
An extended warranty can be purchased from Pure Therapy for 20% of the initial cost of the product. This warranty will cover an
additional year of labor, parts and structure warranty. The Extended warranty must be purchased whilst product is still under warranty.
Extended warranty does not start until initial warranty runs out.
This Warranty is Limited to the Following:
Floor Models
If chair has been on the sales floor for over 6 months will not be covered. Product must be sold free of damages if within 6 month period
for coverage.
Coverage Period
Coverage starts on day of actual purchase. For any coverage, proof of purchase and/or registration number may be required.
Renewed Coverage
If an extended warranty was purchased, you must have proof of purchase and warranty number available so a representative can confirm
warranty was purchased and that is within coverage period.
In-Home Labour
In-home labor must be approved and arranged by a Pure Therapy representative. If damage appears to be outside of warranty terms work
may be refused and you may be billed for the in-home visit.
Parts
All necessary parts for repairs will be shipped to your home at no charge if within warranty terms.
Structure
Consumer is responsible for return of product or parts if un-used during repair. All shipping costs are covered by Pure therapy upon Pure
Therapy receiving the product or part.
Area
Warranty is only valid within Canada and the United States. The warranty only applies to the pure therapy product and no other additional
parts, accessories or enhancements to the product.
Adjustments
Warranty is automatically void if there have been any changes, enhancements or additions to the product.
Natural Wear
Cushion softening, natural markings, fading, natural wear and tear, pulling of fabric, dye variations or any other natural changes that take
place over time and period of usage are not covered under this warranty.
Other Damages
In no way is Pure Therapy responsible for incidental, consequential or indirect damages to the product. (Including but not limited to loss of
profit, business interruption, bodily injury, medical injury or weather damage).
Transferable
Warranties are non-transferable and can be void if chair is re-sold by anyone other then authorized Pure Therapy Dealer. Extended
Warranties cannot be purchased if chair is re-sold.
Other
Warranties do not cover loss or damage resulting from improper installation, unauthorized repairs or modifications, improper use of chair,
improper use of electrical supply, failure to perform maintenance when suggested by representative, any form or environmental damage,
loss of use during repair time, neglect, misuse, vandalism, improper lifting and moving or dropping of the product.
Summary of Contents for PT200
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