If the robot has sufficient battery power, restart the robot under the positioning mark, if
the self-test still fails, please contact the after-sales service personnel in time.
Troubleshooting
POST fails
1. Click the interface to show the pause page, the robot pauses, click again to run
normally.
2. Voice prompt "Excuse me": Click the screen to pause the robot, then the robot will be
on the right track, then click Continue.
Robot stops during operation
The robot interface prompts “I am lost, please push me directly below the positioning
mark”.At this time, the robot will issue a voice prompt for help, please push the robot
directly below the positioning mark.
"Signal Loss" prompt
1. Check if the emergency switch is pressed or damaged, if it is damaged, please contact
customer service.
2. The battery is insufficient, please connect the robot through the adapter for charging.
3. For other reasons, please contact customer service staff for processing.
Robot can't boot normally
After Sales
Shenzhen Pudu Technology Co., Ltd undertakes that, under the following circumstances,
from the date of product sale, a free product warranty service will be provided during the
warranty period (the warranty period for different parts of the product may vary, see the
list in appendix for details), and the customer does not need to pay for the inspection,
labor, replacement parts, test fees and courier charges for the repairs. When the warranty
period expires, a certain fee will be charged according to the normal price. Please contact
the After-sales Service Hotline on official website for product maintenance.
Free Warranty Services
1. The purchased product is under normal use within the specified warranty period,and
anon- human failure of performance occurs.
2. There is no unauthorized disassembly, no modification or addition againstnon-official
instruc tions, and other non-human failures of performance.
3. The product serial number, factory label and other indications are not torn or altered.
4. Valid proof of purchase, documents and order number are available.
5. Damaged spare parts replaced during the free warranty period are owned by Pudu
Technology and should be returned as requested by the Company, otherwise the
Company reserves the right not to grant free warranty service.
The following conditions must be met for the free warranty services
1. Deliberate collision or burning accident caused by quality problems resulted from
human operations, but not related to product.
2. Damage caused by unauthorized modification, dismantling, shell opening, etc., against
unofficial instructions.
3. Damage caused by improper installation, use and operation that are not instructed by
the instructions.
4. In the absence of official instructions, the damage caused by the customer's unautho-
rized repair to the assembly.
5. Damage caused bycircuit modifications, improper use of battery packs and chargers
against non-official instructions.
6. Damage caused by use over the safe load weight.
7. Damage caused by insufficient discharge when the battery is low or when using a
battery with qualityproblems.
8. Failure or damage caused by force majeure factors (such as earthquakes, fires, etc.).
9. Other circumstances that do not meet the free warranty conditions.
The free warranty service does not cover the following circumstances
