Troubleshooting
©2014 PS Audio Inc. All rights reserved.
Owner’s Reference
DirectStream DAC
15-061-01-1
4826 Sterling Drive, Boulder, CO 80301
Rev A
PH: 720.406.8946 [email protected] www.psaudio.com
Troubleshooting
USB – DirectStream not recognized, or no sound via USB
To play music from your computer into the DirectStream via USB you must have a driver
installed that communicates with the DirectStream. On a Mac computer with OS X
Yosemite the drivers are already available and the unit should be automatically recognized.
You can then go and choose the PS Audio USB driver to play to by going to System
Preferences->Sound and select the PS Audio PerfectWave DSD. You can also go to
Applications->Utilities->Audio Midi and select the driver as well as set the sample rate.
Currently Windows operating systems do not come with appropriate USB audio driver
software installed. You will need to download the PS Audio USB driver from the PS Audio
website.
You can also contact our support staff via email or phone or simply go to
www.psaudio.com and click on the Downloads page for the download. You must then
unzip the driver and install it on your Windows machine. Once installed, Windows will
recognize the DirectStream and allow you to select it for playback from any program on
your computer.
If you are unable to obtain sound via USB on a Windows based device it is most likely the
result of a partial or incorrect driver installation.
USB not
connecting
9
