User Manual
Page 15 of 16
Version 02
8
Warranty and guarantee
The basis are the Terms and Conditions from proxomed for warranty, as far as no other agreement has been
made. Our general terms and conditions of sale and terms of payment in the respective current version can be
viewed on our website:
http://www.proxomed.de/de/agb.php
Our guarantee conditions in the respective current version can be viewed on our website:
http://www.proxomed.de/de/garantiebedingungen.php
Warranty is void if changes are made to the equipment without expressed permission or carried out by unau-
thorised personnel. Once a warranty condition occurs, you should contact the service hot line by calling proxo-
med under:
-
Telephone no. + 49 (6023) 9168 77
-
Email address:
-
Fax 49 (6023) 9168 71
proxomed
will initiate service immediately and will be carried out at their discretion. The following procedures
are possible:
1.
The service is carried out on site with our service.
2.
We dispatch the desired spare part.
3.
We dispatch an exchange machine.
The client should return the defective parts to us within 48 hours. Otherwise, the delivered spare part will be in-
voiced.
If the cause is not within the warranty / guarantee guidelines, then proxomed reserves the right to invoice all re-
pair costs.
Consumable parts are not subject to warranty and guarantee. These are, in particular, padding, padding materi-
als, footsteps, cover for grab handles and footrests, grip rubber, flooring, batteries and bowden cables.
The resulting time spent by our service also in the warranty period is to be reimbursed by the clients. Ensuring
the functionality of the machine by early replacement of consumable parts is up to the client, if the intervals for
safety checks set down by proxomed are not complied with or if no maintenance contract has been made with
proxomed.
