TIP: For our complete list of Cricut
®
troubleshooting tips, plus the latest updates to the User
Manual, visit www.cricut.com
trouBleShooting
Problem:
The Cutting Mat won’t load when I push the
load Paper
key.
Possible cause and Solution:
Try pushing the Cutting Mat slightly into the roller bar as you press the
load Paper
key.
Problem:
The Cutting Mat didn’t load when I pushed the
load Paper
key. And now, when I try to push it
again, it doesn’t do anything.
Possible cause and Solution:
You need to press
unload Paper
first. Your Cricut
®
machine
“thought” that it loaded the mat, even if it didn’t pull it in. The machine needs to be given the command to
unload before another paper load attempt is made. Pressing the
unload Paper
key will reset the roller bar,
allowing for another paper load attempt.
Problem:
The blade is not cutting all the way through the paper.
Possible cause and Solution 1:
The first and easiest possible solution would be to increase the cut
pressure. Do this with the Pressure Dial found on the left side of the front of the Cricut
®
machine. See
page 16.
Possible cause and Solution 2:
The blade depth may need to be adjusted, particularly if you are trying
to cut through thicker stock. See page 15.
Possible cause and Solution 3:
The blade may be getting dull. The greatest key to a sharp cut is a
sharp blade. Try replacing the blade. Refer to the “Replacing the Cutting Blade” section on page 17.
Problem:
The paper lifts off the mat as my Cricut
®
machine is cutting.
Possible cause and Solution 1:
Make sure you press the paper firmly onto the mat when setting up
the cut.
Possible cause and Solution 2:
The mat may be getting old. Each mat will last anywhere from 25-40
full page cuts, depending on the size of cuts and the kind of paper/cardstock you use. Try using a different or
new mat.
Problem:
I can’t get some letters, shapes, or phrases to cut out with one of the Features selected.
Possible cause and Solution:
Some letters, shapes, and phrases don’t always work with all of the
Features available on a font or shape cartridge. Refer to the particular cartridge’s handbook for which
Creative Features work with which letters, shapes, and phrases.
Problem:
I’ve placed a smaller sized paper on the mat, for example, 5” x 5” (12.7 cm x 12.7 cm), and navi-
gated to the upper right corner of the Cutting Mat. But when I cut a line of letters, the blade returned and
started cutting back at the top of the Cutting Mat.
Possible cause and Solution:
After you’ve navigated to the upper right corner using the Blade
Navigation Buttons, you need to press the
Set Paper Size
key. This will tell the Cricut
®
machine that you
have selected a smaller paper size, and it will know where to begin cutting. Otherwise, the machine “thinks”
that a 6” x 12” (15.2 cm x 30.5 cm) paper is loaded.
Problem:
The Cutting Mat is too sticky. It’s ripping my paper when I try to remove it from the Cutting Mat.
Possible cause and Solution:
The best solution is to use the Cricut
®
Tools (sold separately) to suc-
cessfully remove the paper/cardstock from the mat. These custom tools are built for lifting, pulling, or clean-
ing up the cut letter, shape, or phrase. You may also want to use an older or more worn mat for thin papers
and use your new mats with cardstock for optimal results.
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