ProtoCessor ProtoNode LER, Startup Manual, Page: 23 / 38

Harsco Industrial Patterson-Kelley ProtoNode Startup Guide Page 23 of 38
ProtoCessor 1991 Tarob Court Milpitas, California 95035 USA Web : www.protocessor.com
Tel : (408) 964 4444 Fax : (408) 964 4425 Toll Free : (800) 317 8319 email : support@protocessor.com
Appendix A. Troubleshooting Tips
Appendix A.1. Check Wiring and Settings

No COMS on Modbus RTU side. If TX/RX is not flashing rapidly then there is a COM issue on the Modbus
side and you need to check the following things:
o
Visual observations of LEDs on ProtoNode. See Appendix A.3
o
Check baud rate, parity, data bits, stop bits
o
Check Modbus device address
o
Verify wiring

Field COM problems.
o
Visual observations of LEDs on ProtoNode. See Appendix A.3
o
Visual dipswitch settings (using correct baud rate and device instance)
o
Verify IP address setting
o
Verify wiring
If the problem still exists, a log needs to be taken and sent to FieldServer. See Appendix A.2
Appendix A.2. Take Log With Our FieldServer Utilities

Once the log is complete, email it to support@protocessor.com . The log will allow us to rapidly diagnose
the problem.

Make sure the FieldServer utilities are loaded on the PC.
http://fieldserver.com/techsupport/utility/utility.php

Disable any wireless Ethernet adapters on the PC/Laptop.

Disable firewall and virus protection software.

Connect a standard cat5 Ethernet cable between the PC and ProtoNode.

The Default IP Address of the ProtoNode is 192.168.1.24 , Subnet Mask is 255.255.255.0 . If the PC and the
ProtoNode are on different IP Networks, assign a static IP Address to the PC on the 192.168.1.xxx network

For Windows XP:
Go to > >
Right-click on Local Area Connection > Properties
Highlight >
Ethernet Port