ProSoft Technology RadioLinx RLXIB-IH2N, User Manual, Page: 46 / 171

Diagnostics and Troubleshooting RLXIB-IHN ♦ 802.11n
User Manual Industrial Hotspot
Page 46 of 171 ProSoft Technology, Inc.
May 23, 2011
3.5 Troubleshoot missing radios
If radios are not visible in the WirelessN Discovery Tool, try the following:
 First, click the
S
CAN
button again. Scans are sent as broadcast messages,
which can be dropped in RF connections, requiring the user to scan again.
 Second, disable any software firewall running on your PC (This is most
common in Windows XP and newer). Open the
N
ETWORK CONNECTIONS
folder in your Windows Control Panel, then open the
L
OCAL
A
REA
C
ONNECTION
P
ROPERTIES
window and verify that the check box under
I
NTERNET
C
ONNECTION
F
IREWALL
is not checked.
 If the preceding approaches do not help, the PC running the WirelessN
Discovery Tool and the radios are probably not connected to the same local
network. Verify your connections.
 If you are in topological view, any unlinked radios may be at the bottom of the
window. Scroll down to see all radios. If you still cannot see radios with the
WirelessN Discovery Tool, call technical support.