background image

v

Contents

Chapter 1: Introduction  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Overview  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Specifications   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Key Features  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Check the Fit of Your SATA Disk Drives  . . . . . . . . . . . . . . . . . . . . . .4

Chapter 2: Installation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Unpack your SuperSwap 1600  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Install the Enclosure   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Sequential Startup Option  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Hot Swap Drive  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Install a Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

3.5-inch Drive   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
2.5-inch Drive   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Install Drive Carrier into Enclosure  . . . . . . . . . . . . . . . . . . . . . .16

Remove a Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
View SuperSwap in WebPAM  . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Chapter 3: Troubleshooting   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

LEDs  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Interpret LED Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Disk Drive Replacement   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Fan Replacement   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Contact Technical Support   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Limited Warranty  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Return Product For Repair   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Summary of Contents for SUPERSWAP 1600

Page 1: ...SUPERSWAP 1600 USER MANUAL Version 1 0a...

Page 2: ...contain technical inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential...

Page 3: ...receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult Promise T...

Page 4: ...SuperSwap 1600 User Manual iv...

Page 5: ...the Enclosure 6 Sequential Startup Option 10 Hot Swap Drive 10 Install a Disk Drive 11 3 5 inch Drive 11 2 5 inch Drive 13 Install Drive Carrier into Enclosure 16 Remove a Disk Drive 17 View SuperSwa...

Page 6: ...SuperSwap 1600 User Manual vi...

Page 7: ...ts chapter task lists and cross references to help you find the specific information you are looking for Also included are four levels of notices Note A Note provides helpful information such as hints...

Page 8: ...ssle of opening and closing your computer cabinet Figure 1 SuperSwap 1600 Front View SuperSwap 1600 accepts only Serial ATA and SAS disk drives It does not support Parallel ATA or SCSI disk drives Whe...

Page 9: ...Features Supports 1 5 Gb s and 3 0 Gb s SATA disk drives Supports standard 7 200 rpm and 10 000 rpm SATA disk drives Supports standard 10 000 rpm and 15 000 rpm SAS disk drives Combine with Promise S...

Page 10: ...If you plan to install your current 3 5 inch 1 5 Gb s SATA drives into the SuperSwap enclosure check the clearance above the SATA data power connector See Figure 3 If the clearance is at least 1 3 mm...

Page 11: ...able SATA II compliant 6 pin to 6 pin Daisy Chain Cable 4 Screws to attach a 3 5 inch disk drive to the drive carrier 8 Screws to mount Enclosure into PC chassis 2 Keys Product CD with User Manual War...

Page 12: ...d unplug the power cord 2 Remove the computer cover 3 Identify a free 5 25 inch drive bay and remove any bezel covering it 4 Remove the drive carrier from the SuperSwap 1600 enclosure and set the carr...

Page 13: ...four screws into the four threaded mounting holes two on each side of the housing assembly Note If you are installing more than one SuperSwap 1600 into the same computer chassis install the other Sup...

Page 14: ...to the second enclosure and so on as shown above This arrangement makes it easy to remember which drive is on which channel when you replace or reassign the drives 9 Connect the 3 to 3 pin SMBus cable...

Page 15: ...d You can daisy chain up to eight SuperSwap 1600 enclosures 11 Connect one of your computer s internal power cables to the power connector on the back of the SuperSwap enclosure Provide a direct conne...

Page 16: ...ecommends setting the Sequential Startup on the first SuperSwap to OFF The first SuperSwap is the one with the Management connection to the FastTrak Controller card Hot Swap Drive The Promise SuperSwa...

Page 17: ...slide the cover off the drive carrier Caution In all other cases before you remove or install a disk drive power down your system and ground yourself Failure to do so may result in damaging the drive...

Page 18: ...arefully place a SATA or SAS disk drive into the drive carrier and slide it all the way to the back 3 Install and tighten the four mounting screws to secure the disk drive in the drive carrier 4 Slide...

Page 19: ...ely as a spare part consisting of the following items 1 bracket 2 short round head screws 1 countersink screw To install the 2 5 inch disk drive you will also use two of the four screws that came with...

Page 20: ...crews that came with the kit Be sure you install the bracket on the correct side of the disk drive as shown above 3 Carefully lay the disk drive and bracket into the drive carrier Be sure the data and...

Page 21: ...de of the drive carrier to attach the bracket Do not tighten the screws at this time 5 Carefully turn the drive carrier over and support the disk drive and bracket Install the countersink screw that c...

Page 22: ...et 7 Slide the cover onto the drive carrier Install Drive Carrier into Enclosure 1 Carefully slide the drive carrier into the housing assembly with the handle turned out all the way 2 As the carrier s...

Page 23: ...isk drive to the drive carrier 4 Lift the disk drive from the drive carrier 5 For 2 5 inch disk drives remove the bracket from the drive 6 Reinstall the disk drive as described under Install a Disk Dr...

Page 24: ...disk drives in the SuperSwap enclosure While the LEDs on the front of the SuperSwap 1600 indicate general conditions WebPAM reports specific values The Disk window shows the carrier position in SuperS...

Page 25: ...ure 1 SuperSwap 1600 has one LED for Enclosure Status and one LED for the disk drive Notes The LEDs function only with the FastTrak RAID Controller They do not function with the SATA150 or SATA300 Con...

Page 26: ...sk drive is spinning up as the computer is booting Wait for the computer to finish If the computer is fully booted the drive could be Critical and in the process of rebuilding The LED will return to g...

Page 27: ...case check and correct the power connection to the SuperSwap enclosure Event An Activity LED is steady green Cause This is the normal condition when the computer has fully booted and the disk drive i...

Page 28: ...hot replace it Disk Drive Replacement If you are replacing a hot swap disk drive you can do this procedure with the PC running To replace a disk drive under any other conditions power down the PC bef...

Page 29: ...Remove the two mounting screws and lift the bottom cover off the SuperSwap enclosure 4 Remove the two circuit board screws 5 Remove the fan mounting screw 6 Gently lift the circuit board and fan out o...

Page 30: ...ection the fan blows Install the fan so it blows outward from the enclosure 10 Install the two mounting screws that hold the SuperSwap circuit board in place 11 Install the fan mounting screw 12 Place...

Page 31: ...el s SAS SATA ATA ATAPI drives devices and other controllers Technical Support Services United States Europe Africa Middle East Promise Online Web Site Promise Online eSupport http www promise com sup...

Page 32: ...d Germany E mail Support support it promise emea com Fax Support 0039 06 367 12400 Attn Technical Support Phone Support 0039 06 367 12626 If you wish to write us for support Promise Technology Italy P...

Page 33: ...Is not valid on spare parts fans and power supplies This warranty shall not apply to defects resulting from a improper or inadequate maintenance or unauthorized modification s performed by the end use...

Page 34: ...ement or representation may be relied on to vary the terms of this limited warranty Promise s sole responsibility with respect to any product is to do one of the following a replace the product with a...

Page 35: ...nd serial number required Return shipping address Daytime phone number Description of the problem Copy of the original purchase invoice The technician will assist you in determining whether the produc...

Page 36: ...age incurred due to improper transport or packaging is not covered under the Limited Warranty When repairing returned product s Promise may replace defective parts with new or reconditioned parts or r...

Reviews: