Chapter 8: Support
329
Contacting Technical Support
Promise Technical Support provides several support options for Promise users to
access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efficient service
and support.
If you decide to contact us, please have the following information available:
•
Product model and serial number
•
BIOS, firmware, and driver version numbers
•
A description of the problem / situation
•
System configuration information, including: motherboard and CPU type,
hard drive model(s), SAS/SATA/ATA/ATAPI drives & devices, and other
controllers.
Technical Support Services
United States
Promise Online™ Web Site
http://www.promise.com/support/
support_eng.asp
(technical documents, drivers, utilities, etc.)
E-mail Support
e-Support On-Line
Fax Support
(408) 228-1100 Attn: Technical Support
Phone Support
(408) 228-1400 option 4
If you wish to write us for
support:
Promise Technology, Inc.
580 Cottonwood Drive
Milpitas, CA 95035, USA
Summary of Contents for Smartstor NS4600
Page 1: ...SMARTSTOR NS4600 Product Manual Version 1 0 ...
Page 18: ...SmartStor NS4600 Product Manual 6 ...
Page 61: ...Chapter 3 Connecting to the SmartStor 49 ...
Page 73: ...Chapter 3 Connecting to the SmartStor 61 SmartStor ...
Page 74: ...SmartStor NS4600 Product Manual 62 ...
Page 132: ...SmartStor NS4600 Product Manual 120 2 Choose the Share Folders item ...
Page 133: ...Chapter 4 SmartNAVI 121 All share folders open in your PC s file browser From the Main Window ...
Page 169: ...Chapter 4 SmartNAVI 157 5 Click the OK button D 6 The shutdown runs automatically ...
Page 193: ...Chapter 4 SmartNAVI 181 Optional ...
Page 194: ...SmartStor NS4600 Product Manual 182 To view a photo click the View icon ...
Page 215: ...Chapter 5 PASM 203 Total Capacity Free Capacity Used Capacity RAID Status ...
Page 279: ...Chapter 5 PASM 267 ...
Page 303: ...Chapter 5 PASM 291 ...
Page 306: ...SmartStor NS4600 Product Manual 294 ...
Page 336: ...SmartStor NS4600 Product Manual 324 ...
Page 348: ...SmartStor NS4600 Product Manual 336 ...
Page 360: ...SmartStor NS4600 Product Manual 348 ...