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Promise Technology Smartstor NS4600, Product Manual

The Promise Technology Smartstor NS4600 offers a reliable solution for all your storage needs. This high-performance device comes with a comprehensive Product Manual, available for free download at manualshive.com. Get detailed instructions and optimize your experience with this feature-packed storage solution.

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Chapter 7: Troubleshooting

311

4.

Click the 

Check File System

 button.

5.

In the confirmation box, type 

yes

 into the field provided, then click the 

OK

 

button.

During the File System Check or Rebuild, the System Status LED blinks 
amber and the Disk Activity LEDs blink blue. See page 307, Figure 1.

The time needed to check and rebuild the File System depends on the 
amount of data on the SmartStor. The process can take anywhere from 10 
minutes to 2 hours.

Checking the Event Log in PASM

To view the Event Log in PASM:

To check Enclosure status:

1.

Start PASM.

See “PASM in your Browser” on page 193.

Or see “PASM in SmartNAVI” on page 194.

Or see “PASM in Bonjour” on page 196.

2.

Click the 

Administration 

topic and choose the 

Management 

icon to expand 

the Tree. 

3.

In the Tree, click the 

Event Log

 icon. 

The Event Log displays. See Figure 4.

Warning

Do not disconnect the power or shut down the SmartStor while the 
check/rebuild is running!

Summary of Contents for Smartstor NS4600

Page 1: ...SMARTSTOR NS4600 Product Manual Version 1 0 ...

Page 2: ...ontain technical inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise that may result from such error including but not limited to loss of data or profits Promise Technology provides this publication as is without warranty of any kind either express or impli...

Page 3: ... Support 5 Chapter 2 Installation and Setup 7 Unpacking the SmartStor NS4600 7 Installing Disk Drives 9 Connecting to the Network 10 Connecting the Power 10 Installing the Software 10 OS Support 11 Installation Windows 11 Installation Mac 14 Setting up the SmartStor 15 One Click Setup 17 Advanced Setup 19 Connecting to PASM 23 Browser Support 23 Finding the SmartStor s IP Address 23 PASM in your B...

Page 4: ...ows Printing 47 Setting up Linux Printing 50 Setting up Mac Printing 53 Connecting a USB Drive 55 Windows PC 56 Linux PC 56 Mac 57 Disconnecting a USB Drive 57 Setting up Apple iTunes 58 Downloading the Firefly Plug in 58 Installing the Firefly Plug in 58 Installing and Configuring Apple iTunes 60 Chapter 4 SmartNAVI 63 Working with SmartNAVI 63 Opening the Main Window 63 Choosing a SmartNAVI Lang...

Page 5: ...Backup Schedules 104 Changing a Scheduled Backup 104 Deleting a Scheduled Backup 108 Restoring Backed up Files 109 Viewing the Backup Event Log 112 Saving the Event Log 113 Clearing the Event Log 115 Setting the Port 116 Managing Share Folders 118 Creating a Share Folder 118 Opening a Share Folder 119 Viewing a List of Share Folders 123 Changing Share Folder Permissions 125 Deleting a Share Folder...

Page 6: ... and Disabling Plug ins 150 Enabling Plug ins 150 Disabling Plug ins 152 Removing Plug ins 153 Rebooting the SmartStor 154 Shutting Down the SmartStor 156 Using SmartNAVI 156 Directly 158 Restarting the SmartStor 158 Managing Downloads 159 Adding a Link 159 Drag and Drop Files 162 Windows 162 Mac OS X 162 Dragging and dropping files 162 Batch Downloading Files 163 Viewing the Download List 165 Rem...

Page 7: ...tNAVI 194 PASM in Bonjour 196 Method 1 196 Method 2 196 Choosing a Language 198 Navigating in PASM 198 Logging out of PASM 199 Managing Monitor and Wizard 200 Viewing the information of the Resource Monitor 200 Setting up SmartStor with the Setup Wizard 201 Changing the Default Computer Name 201 Setting Network Configuration 202 Viewing File System 202 Managing Users and Groups 204 Viewing a List ...

Page 8: ...bling and Disabling Application Plug ins 224 Enabling Application Plug ins 224 Disabling Application Plug ins 225 Viewing a List of Folders 226 Adding a Folder 226 Deleting a Folder 227 Setting up Folder Sharing Windows Mac FTP 228 Setting up Folder Sharing UNIX and Linux 229 Managing RAID Volumes File System 231 Viewing RAID Volume Status 231 Viewing Disk Drive Information 232 Creating a RAID Vol...

Page 9: ...ing a Test Message 258 Viewing the Email Alert List 259 Adding an Email Alert Recipient 259 Deleting an Email Alert Recipient 260 Upgrading the System Firmware 260 Adding Application Plug ins 261 Removing Plug ins 261 Enabling and Disabling the Buzzer 262 Enabling and Disabling the LED 262 Viewing UPS Status 263 Setting up a UPS 263 Setting up System Standby 264 Enabling and Disabling the Power On...

Page 10: ...rs 281 Add Download 281 Options 282 Search 283 Servers 284 iTunes Server 285 Create Playlist 285 Playlist 286 Web File Manager 287 Database Server 288 Web Server 288 Windows Mapped Shares 288 SmartNAVI 290 FTP Upload 292 Squeeze Center 293 Chapter 6 Technology Background 295 Introduction to RAID 295 RAID 0 Stripe 296 RAID 1 Mirror 297 RAID 5 Block Striping with Distributed Parity 298 RAID 10 Mirro...

Page 11: ...d RAID Volume 309 Using the Recover Function 309 Checking File System Status in PASM 310 Rebuilding the File System 310 Checking the Event Log in PASM 311 Responding to Events 312 Checking Enclosure Status in PASM 315 Solving Network Connection Problems 316 Verifying Connections with SmartNAVI 318 SmartStor Lockup 319 Checking Your Email Inbox 321 Restoring the Default Password 321 Resolving a Win...

Page 12: ...During Upgrade 338 No Reboot After Upgrade 338 Booting the SmartStor in Safe Mode 338 Hard Booting the SmartStor 338 Connection Problems After Restart 340 Replacing the Power Supply 340 Removing the Power Supply 340 Installing the Power Supply 341 Replacing the Cooling Fan 342 Removing the Cooling Fan 342 Installing the Cooling Fan 343 Replacing the Battery 344 Removing the Battery 344 Installing ...

Page 13: ...ccess privileges for greater security Multiple backup and synchronization functions protect your data About This Manual This Product Manual describes how to setup use and maintain the SmartStor NS4600 It also describes how to use SmartNAVI software that you install and run on your Windows or Mac Promise Advanced Storage Manager PASM software that runs on the SmartStor This manual includes a full t...

Page 14: ...otocol FTP clients through the FTP protocol DLNA clients through UPnP protocol with an optional plug in Up to 64 concurrent connections Key Benefits Easy to use browser based management interface Data sharing over the network One touch backup of designated file folders on client PC Snapshot backup for real time image of the file system Remote NAS to NAS synchronization and backup Network print ser...

Page 15: ...acity expansion RAID Level Migration Hot spare drives RAID Volume rebuilding Gigabyte rounding Background rebuilding Spin down in system Standby mode RAID level support RAID 0 1 5 and 10 Large file system support up to 6 TB Unicode file name support SATA RAID Controller Promise PDC42819 Server on a Chip High performance SoC 600Mhz Networking 10 100 1000 Mb s Ethernet Port on motherboard USB ports ...

Page 16: ...ion Microsoft Backup Software for Windows 95 98 NT 2000 ME XP Dantz Retrospect for Mac Client OS Support The following operating systems support SmartNAVI Fan Temperature Power Disk status One Touch button Enclosure status Windows XP 32BIT Professional with SP3 Windows XP 64BIT XP 64 with SP2 Windows Vista 32BIT Enterprise With SP2 Windows Vista 64BIT Enterprise with SP2 Windows Server 2003 R2 32B...

Page 17: ...tStor 5 Browser Support Choose one of the following browsers to use with PASM Internet Explorer 6 with SP2 Internet Explorer 7 Mozilla 1 7 1 8 Firefox 3 Windows 7 Netscape Navigator 7 2 8 1 9 0 Safari Mac OS X 2 3 Google Web Windows ...

Page 18: ...SmartStor NS4600 Product Manual 6 ...

Page 19: ...0 Unpacking the SmartStor NS4600 The SmartStor NS4600 box contains the following items SmartStor NS4600 Unit Quick Start Guide Screws for disk drives 1 package Ethernet cable Power cord CD with SmartNAVI software Product Manual and Quick Start Guide Warning The electronic components within the SmartStor are sensitive to damage from Electro Static Discharge ESD Observe appropriate precautions at al...

Page 20: ...iew Disk Drive Drive Carrier Disk Activity LED Ethernet Activity LED One Touch Backup Button Disk Status LED Note This SmartStor is shown without the front door System Status LED Front Door Lock Power Connection USB Connections RJ45 Network Connection Disk Drive Cooling Fan Power Button eSATA Connection ...

Page 21: ... become a RAID Volume on the SmartStor To install disk drives 1 Open the door on the front of the SmartStor enclosure 2 Pull a disk drive carrier from the enclosure See Figure 1 3 Carefully lay the disk drive into the drive carrier so that the screw holes on the sides of the carrier align with the screw holes in the drive See Figure 3 Figure 3 Disk drive installed in a drive carrier Disk Carrier H...

Page 22: ... to your network 1 Attach one end of the network cable to the RJ45 network connection See Figure 2 2 Attach the other end of the network cable to your Ethernet hub or switch Connecting the Power To power the SmartStor 1 Attach the power cord on the back of the SmartStor enclosure and plug the other end into the power source See Figure 2 2 On the front of the SmartStor press the power button See Fi...

Page 23: ...xt button to begin installation The License Agreement screen appears Windows XP 32BIT Professional with SP3 Windows XP 64BIT XP 64 with SP2 Windows Vista 32BIT Enterprise With SP2 Windows Vista 64BIT Enterprise with SP2 Windows Server 2003 R2 32BIT With SP2 Windows Server 2003 R2 64BIT with SP2 Windows Server2008 32BIT enterprise With SP2 Windows Server2008 64BIT enterprise With SP2 Windows 7 32BI...

Page 24: ...he I accept the terms option then click the Next button The Choose Destination Location screen appears 5 Optional Click the Browse button to choose a new install location for the software Click the Next button The Ready to Install screen appears ...

Page 25: ...ion When the installation is finished the final installation screen appears 7 Click to Finish button to close the installer With the Online Registration box checked your browser will open and go directly to the Promise product registration website Thank you for taking the time to register ...

Page 26: ...ray SmartNAVI loads automatically every time your Windows OS starts Installation Mac 1 Please double click the SmartNAVI dmg file to open and install the disk of SmartNAVI Image right 2 Click the SmartNAVI Image to open the folder right 3 Drag the SmartNAVI app icon to the right side Applications folder ...

Page 27: ...drive on your PC You can change the network settings create RAID volumes add and mount folders on your SmartStor after initial setup using SmartNAVI You can also made more advanced settings using the PASM software See Connecting to PASM on page 23I Opening SmartNAVI 1 Double click the SmartNAVI icon in the Windows application tray or Mac Dock right The SmartNAVI Window opens SmartNAVI in Windows S...

Page 28: ...Product Manual 16 2 Macs only From Language dropdown menu choose the language you prefer 3 Double click the NS4600 in the Device list 4 Type admin in the Username Password and Confirm fields then click the Login button ...

Page 29: ... the button One Click Setup Loads a collection of default settings Recommended for most users Advanced Setup Enables you to make your own settings Recommended for advanced users One Click Setup To configure your NAS system using One Click Setup 1 Go to the Main Window See Opening SmartNAVI on page 15 2 Click the Setup Wizard icon 3 Click the One Click Setup button ...

Page 30: ...es button in the confirmation box The NAS reboots Then your RAID volume is ready The PUBLIC folder on the RAID Volume appears under My Computer as a network drive See page 22 Figure 4 You are finished with the setup If you chose Advanced Setup continue under Advanced Setup on page 19 ...

Page 31: ...he Advanced Setup button B 4 Choose Automatic DHCP or Manual network settings C If you chose Manual settings type entries for each of the following parameters in the fields provided D Computer NAS system Name IP Address Subnet Mask Gateway Primary and Secondary DNS optional Click the Next button to continue E 5 Choose the following values from their respective dropdown menus Timezone Year Month Da...

Page 32: ...ose Manual choose the type of RAID Volume you want Maximum Capacity and performance RAID 0 using all disk drives Data Protection RAID 5 using all disk drives Click the Next button to continue 7 Choose a network drive letter from the dropdown menu This drive will be mapped as a network drive on your PC The list begins with S and goes in reverse alphabetical order ...

Page 33: ...er 2 Installation and Setup 21 Click the Next button to continue 8 Review your parameters To make changes click the Previous button To accept the parameters and configure your NAS system click the OK button ...

Page 34: ...rs under My Computer as a network drive See page 22 Figure 4 You are finished with the setup Figure 4 The PUBLIC folder as a Windows network drive You can now copy files to and from the folder on the SmartStor To access this folder from other PCs see Chapter 3 Connecting to the SmartStor on page 31 To create additional RAID Volumes and folders see Chapter 5 PASM on page 193 ...

Page 35: ...ge 28 Browser Support Choose one of the following browsers to use with PASM Finding the SmartStor s IP Address To access the SmartStor in your browser you must know the SmartStor s IP address Use SmartNAVI for this purpose Double click the SmartNAVI icon in the Windows application tray or Mac Dock right Internet Explorer 6 with SP2 Internet Explorer 7 Mozilla 1 7 1 8 Firefox 3 Netscape Navigator 7...

Page 36: ...oduct Manual 24 The SmartNAVI Window opens with the Device List displayed The IP address of the SmartStor shown in the Device List For more information about SmartNAVI see Chapter 4 of the NS4600 Product Manual on the CD ...

Page 37: ...wser will be different PASM uses an HTTP connection http Enter the SmartStor s IP address 203 67 129 38 add admin Together your entry looks like this http 203 67 129 38 admin The PASM login screen displays 3 Type admin in both the User Name and Password fields then click the Login button The user name and password are case sensitive 4 Type admin in both the User Name and Password fields then click...

Page 38: ...tNAVI 1 Double click the SmartNAVI icon in the Windows application tray or Mac Dock right The SmartNAVI Window opens 2 Right click the NS4600 in the Device list 3 Choose the Open Advanced Management item to start the browser and open PASM SmartNAVI in Windows SmartNAVI in Mac OS X ...

Page 39: ...ault browser starts and the PASM login screen displays 4 Type admin in both the User Name and Password fields then click the Login button The user name and password are case sensitive For more information about PASM see Chapter 5 PASM on page 193 ...

Page 40: ... to start your Browser 3 Click the Show all bookmarks icon The Collections list appears 4 Under the Collections list click the Bonjour icon 5 Click to highlight the SmartStor in the Bookmark list to launch PASM Method 2 To log into PASM from Bonjour 1 Start your Browser 2 Click the Safari icon in the Windows application tray or Mac Dock right to start your Browser 3 Click the Bonjour icon The Bonj...

Page 41: ...plays 5 Type the user name and password in the respective fields then click the Login button The default user name is admin The default password is admin The user name and password are case sensitive For more information about PASM see Chapter 5 PASM on page 193 ...

Page 42: ...r press and hold the power button for five seconds The system status LED turns red then goes dark Figure 5 Press and hold the Power button for 5 seconds Figure 6 System status LED turns red then goes dark To restart the SmartStor press the power button again Power Button System Status LED ...

Page 43: ...rive page 57 Setting up Apple iTunes page 58 To copy files to and from a folder on the SmartStor you must make the folder a network drive on your PC To use the SmartStor as a print server you must connect the USB printer enable SmartStor s print server and set up printing on your PC Setting up a Network Drive on a Windows PC You can also use SmartNAVI for this purpose see Mounting a Share Folder C...

Page 44: ...0 Product Manual 32 1 On the Windows desktop double click the My Network Places icon 2 Click the Search button in the toolbar If the Search button is not shown from the View menu choose Toolbars then Standard Buttons ...

Page 45: ...ting to the SmartStor 33 3 In the Computer name field type the IP address of the SmartStor and click the Search button See Finding the SmartStor s IP Address on page 23 The SmartStor appears in the search results list ...

Page 46: ...nual 34 4 Double click the SmartStor to show the Public folder and any other folders you have created 5 Right click the folder you want and choose Map Network Drive from the dropdown menu The Map Network Drive dialog box appears ...

Page 47: ... Drive dialog box choose a drive letter and click the Finish button 7 Double click the My Computer icon on your Windows desktop The folder on the SmartStor appears under My Computer as a network drive You can now copy files to and from the folder on the SmartStor ...

Page 48: ...cate with UNIX and Linux On a Windows or Mac Setting up UNIX Linux Service To set up access from a UNIX or Linux PC 1 Start PASM See PASM in your Browser on page 25 PASM in SmartNAVI on page 26 or PASM in Bonjour on page 28 2 Click the Administration topic and choose the File Print icon to expand the Tree A 3 In the Tree click the Protocol Control icon B then click the UNIX Linux tab C ...

Page 49: ... with this information 7 Click the OK button to save your settings D The setting runs automatically Setting up File Sharing File access from UNIX and Linux PCs is controlled by specifying the IP address of each PC that can access a given folder You must designate the IP addresses for each folder individually You can have up to 256 IP addresses for all of your folders To set up UNIX Linux file shar...

Page 50: ...rface 1 Open a terminal window 2 Create a new folder for the SmartStor Type mkdir SmartStor and press Enter 3 Mount the SmartStor Type mount NAS4600 IP VOLUME1 PUBLIC SmartStor and press Enter Note that the IP address shown above is only an example See Finding the SmartStor s IP Address on page 23 Volume1 and Public refer to the default Volume and folder created during setup See page 15 If you cre...

Page 51: ... Linux PC with Graphic Desktop This procedure is for a RedHat Enterprise Linux 4 configuration If you run a different version of Linux you might have to adapt the procedure See your OS documentation 1 From the Applications menu choose Network Servers 2 In the Network window double click Windows Network 3 Double click the SmartStor NS4600 on the network 4 Double click the folder you want ...

Page 52: ...g box opens 5 Type the user name and password in the respective fields then click the OK button The default user name is admin The default password is admin The user name and password are case sensitive Leave the Domain field blank The folder opens You can now copy files to and from the folder on the SmartStor ...

Page 53: ... Type a message in the Login Message field E 6 Click the OK button to save your settings F The optional login message appears on the Welcome screen when you log into SmartStor from a Mac To set up Mac file sharing 1 Click the Administration topic and choose the File Print icon to expand the Tree A 2 In the Tree click the Sharing Setup icon B then click the Windows Mac FTP Sharing tab C 3 Choose a ...

Page 54: ...K button to save your settings I 9 In the confirmation box click the OK button You can now access the specified folder from a Mac The Mac file sharing enables Macs to access folders on the SmartStor In this case access is given for the PUBLIC folder ...

Page 55: ... Note that the IP address shown below is only an example The IP address you type in the dialog box on your Mac will be different See Finding the SmartStor s IP Address on page 23 Click the button to add this IP address to the Favorite Servers list 3 Type the user name and password in the respective fields then click the OK button The default user name is admin The default password is admin ...

Page 56: ...tStor NS4600 Product Manual 44 The user name and password are case sensitive 4 In the NS4600 dialog box click the folder you want then click the OK button 5 In the NS4600 Welcome screen click the OK button ...

Page 57: ... the folder on the SmartStor Connecting a USB Printer to SmartStor To connect a USB printer to the SmartStor 1 Set up your printer and install the printer drivers onto your PC as described in the printer s Setup Guide or User Manual 2 Attach the USB cable from your printer to one of the USB connections on the back of the SmartStor USB Connections ...

Page 58: ...your Browser on page 25 PASM in SmartNAVI on page 26 or PASM in Bonjour on page 28 2 Click the Administration topic and choose the File Print icon to expand the Tree A 3 Click the Protocol Control icon B then click the Printer Server tab C 4 Click the Enable option button beside Printer Server D 5 Click the OK button to save your settings E ...

Page 59: ... View menu choose Toolbars then Standard Buttons 3 In the Computer name field type the IP address of the SmartStor and click the Search button in the side bar See Finding the SmartStor s IP Address on page 23 The SmartStor appears in the search results list 4 In the computer list double click the SmartStor to open it If the Connect to dialog box appears type the user name and password in the respe...

Page 60: ...o continue 7 In the Add Printer Wizard click the Manufacturer and SmartStor NAS name of your USB printer then click the OK button 8 To verify printer installation in the Windows Start menu choose Settings then Printers and Faxes The Printers and Faxes screen appears The usbptr01 is the USB printer on the SmartStor ...

Page 61: ...Chapter 3 Connecting to the SmartStor 49 ...

Page 62: ...ings then Printing Printer configuration window opens 2 Click the New button Add a new print queue dialog box opens 3 Click the Forward button 4 In the Name field type a name for the printer such as NAS_printer a description and click the Forward button 5 From the Select a queue type dropdown menu choose Network Windows SMB 6 Scroll the list and click the triangle icon beside NS4600 USBPTR01 appea...

Page 63: ... box opens 8 In the User name and Password fields type admin then click the OK button The user name and password are case sensitive The Printer Model dialog box opens 9 From the dropdown menu choose the manufacturer of your printer From the model list highlight the model of your computer then click the Forward button ...

Page 64: ...SmartStor NS4600 Product Manual 52 10 Click the Finish button USBPTR01 is added to your printer list ...

Page 65: ...lick the Add icon The Printer List displays a new panel 5 In the new panel from the popup menus choose Windows Printing Workgroup 6 From the list highlight the SmartStor then click the Choose button A user name and password dialog box appears 7 Type the user name and password in the respective fields then click the OK button The default user name is admin The default password is admin The user nam...

Page 66: ...t the USBPTR01 in the list USBPRT01 represents the USB printer connected to the SmartStor 9 In the Printer Model popup menu choose the make of your printer 10 In the SmartStor NAS name list choose the model of your printer 11 Click the Add button USBPTR01 is added to your printer list ...

Page 67: ... USB connections or use a USB cable whichever is more convenient The USB drive or memory stick appears as a folder called usbdisk when you create your network drive See the instructions on the following page SmartStor supports USB drives and memory sticks formatted to FAT32 and Ext3 file formats If the SmartStor does recognize the USB drive or memory stick the usbdisk folder does not appear See Fo...

Page 68: ...te a network drive on a Windows PC Follow the procedure Setting up a Network Drive on a Windows PC on page 31 but choose the usbdisk folder instead of the public folder Linux PC The USB drive appears as a folder on the SmartStor when you create a network drive on a Linux PC USB drive connected to the SmartStor ...

Page 69: ...u create a network drive on a Mac Follow the procedure Setting up a Network Drive on a Mac on page 41 but choose the USBDISK folder instead of the PUBLIC folder Disconnecting a USB Drive To disconnect a USB drive or memory stick from the SmartStor 1 Be sure that no files on the USB drive or memory stick are still open 2 Unplug the USB drive or memory stick from the SmartStor The SmartStor automati...

Page 70: ...ad the Firefly Media Server plug in 1 Download your Firefly plug in from the Promise Support Website Plug in file names end with a ppg extension 2 Save the plug in file to a convenient place on your PC Installing the Firefly Plug in To install the Firefly Media Server plug in using SmartNAVI 1 Double click the SmartNAVI icon in the Windows application tray or Mac Dock right The SmartNAVI Window op...

Page 71: ...to the Firefly plug in file click it then click the Open button 6 Click the OK button After a few moments the plug in is added 7 Click the Configure Plugin button The newly added plug in appears in the list Its Service Status is OFF 8 Click the plug in to choose it The plug in s name turns red 9 Click the Enable button Warning Do not disconnect the power or shut down the SmartStor while the plug i...

Page 72: ...unes 1 Go to the Apple website and download iTunes 2 Install iTunes onto your PC 3 Be sure your SmartStor is running and connected to your network 4 Open the iTunes application The SmartStor s network name appears on the iTunes screen under Shared Click on the SmartStor to display the items stored there Note You can also install the Firefly plug in using PASM See Enabling and Disabling Application...

Page 73: ...Chapter 3 Connecting to the SmartStor 61 SmartStor ...

Page 74: ...SmartStor NS4600 Product Manual 62 ...

Page 75: ...s backups changes the network settings create RAID volumes add and mounts folders and manages file downloads from the Internet This category includes the following topics Opening the Main Window page 63 Choosing a SmartNAVI Language page 65 Starting the Advanced Storage Manager PASM page 66 Viewing SmartNAVI Information page 67 Closing SmartNAVI page 69 Opening the Main Window To open the Main Win...

Page 76: ...SmartStor NS4600 Product Manual 64 When the SmartNAVI Window opens double click a system in the Device List If the SmartNAVI Window is open Double click a system in the Device List ...

Page 77: ...martNAVI Language On Windows PCs SmartNAVI chooses the display language automatically based on your OS language setting On Macs you choose the display language To choose a language 1 Open the SmartNAVI Window 2 From the dropdown menus choose Function Language then choose the the language you prefer ...

Page 78: ...s feature opens Promise Advanced Storage Manager PASM in your default browser See the PASM online help or Chapter 5 PASM on page 193 for more information Main Window 1 Right click the system in the Device List that you want to open in PASM 2 Choose the Open Advanced Management item ...

Page 79: ...he application tray 2 Choose Open Advanced Management in the popup menu The PASM login screen appears in your browser Viewing SmartNAVI Information SmartNAVI is the software application that connects your PC with the SmartStor NAS system To view information about SmartNAVI on Windows 1 Right click the SmartNAVI icon in the application tray ...

Page 80: ...se Help About The About window appears and lists the following information SmartNAVI Version number Java Virtual Machine JVM Version number JVM Vendor name SmartNAVI installation directory on your PC SmartNAVI Plug in directory on your PC Names of installed Plug ins Version numbers of installed Plug ins When you are done with the About window click the Close button ...

Page 81: ... top left corner For Windows PCs if you close SmartNAVI this way you can open it from the application tray icon On Macs you can always open SmartNAVI from the Dock icon Alternative Method for Windows To close SmartNAVI 1 Right click the SmartNAVI icon in the application tray 2 Choose Close from the popup menu SmartNAVI in Windows SmartNAVI in Mac OS X ...

Page 82: ...SmartStor NS4600 Product Manual 70 If you close SmartNAVI this way you must open it from the Start menu ...

Page 83: ...bers to a Group page 79 Deleting Members from a Group page 80 Deleting a Group page 81 Viewing Quotas page 82 Setting Quotas page 83 Creating a User To create a user 1 Go to the Main Window 2 Click the User Management icon A 3 Click the Create New User button B 4 Type a Username in the field provided C Up to 16 characters A Z 0 9 and _ first character must be a letter No spaces 5 Type a Password i...

Page 84: ...artStor NS4600 Product Manual 72 7 Click the OK button F 8 Click the Yes button in the confirmation box 9 User created successfully Note These users can access the share folders but not SmartNAVI or PASM ...

Page 85: ... Right click the system in the Device List 3 Choose Default NAS from the popup menu 4 Type the default username admin in the field provided 5 Type the default password admin in the field provided Important If you change to a new default user the previous default user s network drives backup schedules username and password information all will be deleted ...

Page 86: ... a default user SmartNAVI sets the default user after you first log on To create additional users see Creating the Default User on page 73 Changing User Passwords To change a user s password 1 Go to the Main Window 2 Click the User Management icon A 3 Click the Modify User button B ...

Page 87: ...Chapter 4 SmartNAVI 75 4 Click the user whose password you want to change C 5 Admin user ONLY Type the old password in the field provided 6 Type the new password in the field provided D ...

Page 88: ...utton F Viewing a List of Users To view a list of Users 1 Go to the Main Window 2 Click the User Management icon The User List appears Deleting a User To delete a user 1 Go to the Main Window 2 Click the User Management icon A 3 Click the Delete User button B 4 Click the user you want to delete C ...

Page 89: ...eted Creating a Group To create a Group 1 Go to the Main Window 2 Click the User Management icon A 3 Click the Create New Group button B 4 Type a Group name in the field provided C Up to 16 characters A Z 0 9 and _ No spaces 5 Optional Move members to the Selected User list to add them Or add them later D ...

Page 90: ...SmartStor NS4600 Product Manual 78 6 Click the OK button E Viewing a List of Groups To view a list of Groups 1 Go to the Main Window 2 Click the User Management icon ...

Page 91: ...k the User Management icon A 3 Click the Modify Group Member button B 4 Click the Group whose membership you want to change C 5 Move members to the Selected User list to add them D Note A User can only belong to one Group If a User already belongs to a Group and you add him to this Group you automatically delete him from the previous Group ...

Page 92: ...s from a Group 1 Go to the Main Window 2 Click the User Management icon A 3 Click the Modify Group Member button B 4 Click the Group whose membership you want to change C 5 Move members to the Available User list to delete them D Note Deleting a User from a Group does not delete the User from the System ...

Page 93: ...leting a Group Before you can delete a Group you must first delete all of the Members from the Group To delete a Group 1 Go to the Main Window 2 Click the User Management icon A 3 Click the Delete Group button B 4 Click the Group you want to delete C ...

Page 94: ...2 5 Click the OK button D 6 Click the Yes button in the confirmation box Viewing Quotas Quotas are portions of storage space that you assign to each user or group To view a quota 1 Go to the Main Window 2 Click the User Management icon ...

Page 95: ...g that any one user or group can access the entire storage space In the Quota screen the names of groups are preceded with a symbol To set a quota 1 Go to the Main Window 2 Click the User Management icon A 3 Click the Quota icon B 4 Click the user or group whose quota you want to assign C 5 From the dropdown menu choose the RAID Volume to which the quota applies D 6 Click one of the following opti...

Page 96: ...nual 84 This number represents how many MB of data the user or group can access 8 Click the OK button F 9 The setting succeeds Note If you set different size quotas for the user and the group SmartStor will use the smaller quota ...

Page 97: ...ing a RAID Volume This feature enables you to create a RAID volume or designate a disk drive as a spare To create a RAID volume 1 Go to the Main Window 2 Click the Volume Configuration icon A 3 Click the Create Volume button B 4 Choose Automatic or Manual RAID Volume creation C If you chose Manual choose the type of RAID Volume you want D Maximum Capacity RAID 0 using all disk drives Data Protecti...

Page 98: ...ID volume takes several minutes to create and initialize depending on the size of your disk drives Note When you create your RAID volume in PASM you can choose additional options such as Multiple RAID volumes See Setting up SmartStor with the Setup Wizard on page 201 ...

Page 99: ...ng a RAID Volume This feature adds all unassigned disk drives to your existing RAID volume To expand a RAID volume 1 Go to the Main Window 2 Click the Volume Configuration icon 3 Click the Expand Volume button 4 Click the OK button ...

Page 100: ...ercentage of capacity used Disk drive model and capacity To view the status of a RAID Volume 1 Go to the Main Window 2 Click the Volume Configuration icon 3 Click the Volume Status List button Note Expansion is only available when your NAS system has the proper combination of RAID volume and free disk drives For additional expansion options or to change the RAID level of your volume use PASM See M...

Page 101: ...hapter 4 SmartNAVI 89 The Volume Status appears Viewing a List of RAID Volumes To view a list of RAID Volumes 1 Go to the Main Window 2 Click the Volume Configuration icon 3 Click the Volume List button ...

Page 102: ...ate Volume button B 4 Choose Automatic or Manual RAID Volume creation C If you chose Manual choose the type of RAID Volume you want D Maximum capacity and performance RAID 0 Data Protection RAID 1 5 or 10 depending on the NAS model and number of drives Caution When you recreate a RAID volume you delete all the data saved in the volume Back up any important data before you recreate a volume ...

Page 103: ...K button E 6 Click the Yes button in the first confirmation box 7 Type YES then click the OK button in the second confirmation box The RAID volume takes several minutes to recreate and initialize depending on the size of your disk drives ...

Page 104: ...u to perform an immediate schedule backup of your files from your Windows or Mac to the NAS system SmartNAVI You can perform an immediate backup of your files from SmartNAVI Main Window SmartNAVI Device List SmartNAVI tray icon Windows PCs only One Touch Button Main Window If you do not have a backup schedule for your PC start your backup from the SmartNAVI Main Window 1 Go to the Main Window 2 Cl...

Page 105: ...I 93 The NAS NS4600 or Local drive your PC or MAC from the first dropdown menu The letter designation of your PC or MAC drive under the second dropdown menu 5 Do any of the following actions to select your backup folders ...

Page 106: ...SmartStor NS4600 Product Manual 94 Check the Backup My Data box Selects the My Documents Favorites and Desktop folders with all their contents ...

Page 107: ...Chapter 4 SmartNAVI 95 Click the Add to Backup icon Opens the My Documents folder Click a folder you want to backup and then click the Choose button Repeat for additional folders ...

Page 108: ...ata from window 6 Click the Backup button The backup begins immediately Device List Before you can do a backup from the SmartNAVI Main Window you must create a backup schedule 1 Go to the Main Window 2 Right click the system in the Device List whose backup you want to run 3 Choose the Backup Now item ...

Page 109: ...icon you must create a backup schedule and setup default NAS first This feature applies to Windows PCs only 1 Right click the SmartNAVI icon in the application tray 2 Choose Backup Now in the popup menu The backup begins immediately The amount of time required depends on the size and number of files being backed up ...

Page 110: ... You can schedule backups by the hour day or week To set a schedule for backing up files from your PC to the NAS system SmartNAVI 1 Go to the Main Window 2 Click the SmartSYNC icon 3 Click the Backup button 4 Under Backup your data to choose The NAS NS4600 or Local drive your PC or MAC from the first dropdown menu The letter designation of your PC or MAC drive under the second dropdown menu 5 Do a...

Page 111: ...Chapter 4 SmartNAVI 99 Check the Backup My Data box Selects the My Documents Favorites and Desktop folders with all their contents ...

Page 112: ...SmartStor NS4600 Product Manual 100 Click the Add to Backup icon Opens the My Documents folder Click a folder you want to backup and then click the Choose button Repeat for additional folders ...

Page 113: ...Chapter 4 SmartNAVI 101 Drag and drop the folders you want to backup to the Backup your data from window ...

Page 114: ...nual 102 6 Click the Schedule button 7 Click an option button for Hour Day Day of the week 8 Choose the corresponding values from the dropdown menus Number of hours Time of day in hours and minutes Time of day and day of the week ...

Page 115: ...Chapter 4 SmartNAVI 103 9 Click the Add button The newly created schedule appears in the Schedule List ...

Page 116: ...st of current schedules 1 Go to the Main Window 2 Click the SmartSYNC icon 3 Click the Schedule List button The list of all backup schedules appears Changing a Scheduled Backup You can schedule backups by the hour day or week To change the scheduled backup of files from your PC to the NAS system SmartNAVI 1 Go to the Main Window 2 Click the SmartSYNC icon A 3 Click the Schedule List button B 4 Cli...

Page 117: ...Chapter 4 SmartNAVI 105 5 Click the Modify button D 6 Click the folder whose contents you want to backup ...

Page 118: ...n to expand the tree and narrow your choices 7 Click the Schedule button 8 Click an option button for Hour Day Day of the week 9 Choose the corresponding values from the dropdown menus Number of hours Time of day in hours and minutes Time of day and day of the week ...

Page 119: ...Chapter 4 SmartNAVI 107 10 Click the Add button The modified schedule appears in the Schedule List ...

Page 120: ...mediately Deleting a Scheduled Backup Deleting a scheduled backup has no effect upon any files previously backed up to the NAS system SmartNAVI To delete a scheduled backup 1 Go to the Main Window 2 Click the SmartSYNC icon A 3 Click the Schedule List button B 4 Click the schedule you want to delete C ...

Page 121: ...e confirmation box Restoring Backed up Files You can restore all or any portion of the files in the BACKUPDATA_your username folder on the NAS system SmartNAVI You can choose to restore the files to Their original location on your PC or MAC An alternative location on your PC or MAC ...

Page 122: ...tree and narrow your choices D 5 Click an option button for Restore to original folder The backup files will overwrite the files on your PC E Restore to a specific folder No files are overwritten on your PC E 6 If you chose Restore to a specific folder do one of the following actions Type the name of an existing folder in the field provided Caution If you restore to the original folders on your PC...

Page 123: ...n the field provided Click the Folder icon Opens the My Documents folder F Click a folder you want to use for a target then click the Open button G 7 Click the Restore button H 8 Click the Yes button in the confirmation box The restoration begins immediately ...

Page 124: ...p events report on backups schedules and file transfers Events are reported by date time severity information or error and description To view Backup Event Log 1 Go to the Main Window 2 Click the SmartSYNC icon A 3 Click the Event Log button B 4 Optional Set the Event Filter dropdown menu to display C All events Information events only Error events only ...

Page 125: ...cords the events displayed in the Event Log window Set the Event Filter dropdown menu to display All events Information events only Error events only Click the arrow on the Date Time header to reverse the chronological order To save a copy of the Backup Event Log as a text file 1 Go to the Main Window 2 Click the SmartSYNC icon 3 Click the Event Log button Note For NAS system events see Viewing th...

Page 126: ...SmartStor NS4600 Product Manual 114 4 Click the Save button 5 Optional Change the file name or save to a different location 6 Click the Save button in the Save dialog box ...

Page 127: ...1 Go to the Main Window 2 Click the SmartSYNC icon 3 Click the Event Log button 4 Click the Clear All button 5 Click the Yes button in the confirmation box Note Before you clear the Backup Event Log consider saving a copy for future reference See Saving the Event Log on page 113 ...

Page 128: ...WW server or an FTP server and others running on your private network may become accessible from the Internet To set the Port 1 Go to the Main Window 2 Click the SmartSYNC icon A 3 Click the Setting button B 4 Type the Port number in the field provided The default number is 873 C 5 Click the OK button D ...

Page 129: ...Chapter 4 SmartNAVI 117 The setting begins immediately 6 Click the OK button in the confirmation box The Setting is successful ...

Page 130: ... Network Drive page 127 Un mounting a Share Folder Disconnecting a Network Drive page 129 Setting up a Share Folder for Time Machine page 130 Creating a Share Folder To create a new share folder 1 Go to the Main Window 2 Click the Share Folder icon A 3 Click the Create New Share Folder button B 4 Type a folder name in the field provided C Use A Z 0 9 and _ No spaces 5 Choose the RAID Volume from t...

Page 131: ...K button F 8 Click the Yes button in the confirmation box The permission has been set successfully Opening a Share Folder This feature opens share folders in the file browser From the Device List 1 Right click the system in the Device List whose share folders you want to open ...

Page 132: ...SmartStor NS4600 Product Manual 120 2 Choose the Share Folders item ...

Page 133: ...Chapter 4 SmartNAVI 121 All share folders open in your PC s file browser From the Main Window ...

Page 134: ...SmartStor NS4600 Product Manual 122 1 Click the Share Folder icon 2 Double click the folder in the Share Folder List that you want to open The share folder opens in your PC s file browser ...

Page 135: ...icon in the application tray 2 Choose Share Folder in the popup menu All share folders open in your PC s file browser Viewing a List of Share Folders To view a list of Share Folders 1 Go to the Main Window 2 Click the Share Folder icon 3 Click the Share Folder List button ...

Page 136: ...SmartStor NS4600 Product Manual 124 The Share Folder List appears 4 Double click the individual share folder to view its contents ...

Page 137: ... Main Window 2 Click the Share Folder icon A 3 Click the Share Folder Permission button B 4 Click the share folder whose permissions you want to change C The folder name will become highlighted 5 For each user in the list click one of the following options D Deny access Read Only Read and Write Guest is the only other default user 6 Click the OK button E The permission change happens immediately ...

Page 138: ...2 Click the Share Folder icon 3 Click the Delete Share Folder button 4 Click the share folder you want to delete The folder name will become highlighted 5 Click the OK button Caution When you delete a share folder you delete all the data saved in the folder Back up any important data before you delete a folder ...

Page 139: ...are Folder Creating a Network Drive To mount a share folder or create a network drive Windows 1 Go to the Main Window 2 Click the Share Folder icon A 3 Click the Mount Share Folder button B Click the share folder you want to mount or make a network drive C 4 The folder name will become highlighted 5 Choose a device name drive letter from the dropdown menu D ...

Page 140: ...SmartStor NS4600 Product Manual 128 6 Click the Mount button E The share folder appears on your PC as a mounted or network drive ...

Page 141: ...nect a network drive Windows 1 Go to the Main Window 2 Click the Share Folder icon A 3 Click the Mount Share Folder button B 4 Click the share folder you want to un mount or delete as a network drive C The folder name will become highlighted 5 Click the Un Mount button D 6 Click the Yes button in the confirmation box ...

Page 142: ... not set up Time Machine To set up the Mac for backups with SmartStor 1 On the desktop go to the Dock and click the Time Machine icon A popup message informs you that no storage location is set up 2 In the popup message click the Set Up Time Machine button The Time Machine dialog box appears 3 In the Time Machine dialog box click the Choose Backup Disk button 4 In the list of external drives choos...

Page 143: ...st of external drives choose the share folder that you mounted on the SmartStor and click the Use for Backup button A Name and Password dialog box appears 4 In the dialog box enter your username and password then click the Connect button ...

Page 144: ...sabling Plug ins page 150 Removing Plug ins page 153 Rebooting the SmartStor page 154 Shutting Down the SmartStor page 156 Restarting the SmartStor page 158 Configuring a NAS System The Setup Wizard has two modes One Click Setup Loads a collection of default settings Recommended for most users Advanced Setup Enables you to make your own settings Recommended for advanced users One Click Setup To co...

Page 145: ...y Advanced Setup To configure your NAS system using Advanced Setup 1 Go to the Main Window 2 Click the Setup Wizard icon A 3 Click the Advanced Setup button B 4 Choose Automatic DHCP or Manual network settings C If you chose Manual settings type entries for each of the following parameters in the fields provided D Computer NAS system Name IP Address ...

Page 146: ...Manual 134 Subnet Mask Gateway Primary and Secondary DNS optional Click the Next button to continue E 5 Choose the following values from their respective dropdown menus Timezone Year Month Day Time in Hours Minutes and Seconds ...

Page 147: ...ype of RAID Volume you want Maximum Capacity and performance RAID 0 using all disk drives Data Protection RAID 5 using all disk drives Click the Next button to continue 7 Choose a network drive letter from the dropdown menu This drive will be mapped as a network drive on your PC The list begins with S and goes in reverse alphabetical order ...

Page 148: ...SmartStor NS4600 Product Manual 136 Click the Next button to continue 8 Review your parameters To make changes click the Previous button ...

Page 149: ...n the confirmation box 10 The NAS reboots Then your RAID volume is ready Changing Network Settings To change your network settings Caution If your NAS system is on a network check with your Network Administrator before you change the network settings Incorrect settings can result in address conflicts and connection failures ...

Page 150: ...k the Network Setting button B 4 Choose Automatic DHCP or Manual network settings C If you chose Manual settings type entries for each of the following parameters in the fields provided D Computer NAS system Name IP Address Subnet Mask Gateway Primary and Secondary DNS optional 5 Click the OK button E ...

Page 151: ...AS reboots automatically 8 Click your system in the Device List The Main Window reopens Locating the SmartStor This feature helps you to physically locate a NAS system To locate a SmartStor 1 Go to the Main Window 2 Rignt click the system in the Device List that you want to locate ...

Page 152: ...zzer sounds three times The Status LED blinks RED three times Wake on LAN This feature allows you to turn on or wake up the SmartStor by locate a NAS system To wake up a SmartStor 1 Go to the Main Window 2 Rignt click the system in the Device List that you want to wake up 3 Choose the Locate NAS item ...

Page 153: ...ult NAS activates several important functions including Share Folder Opening a Share Folder Backup Now Performing an Immediate Backup Open Advanced Management Starting the Advanced Storage Manager Event Notice Enabling Event Notification If you do not choose a default NAS SmartNAVI sets the default NAS after you first log on To set a default NAS 1 Go to the Main Window 2 Right click the system in ...

Page 154: ...otification This feature displays popup notices of events on the default NAS system Enabling Event Notification To enable event notification 1 Right click the SmartNAVI icon in the application tray 2 Check Event Notice in the popup menu SmartNAVI displays a popup message indicating that event notification is working ...

Page 155: ...otice in the popup menu Viewing the System Event Log NAS events report functions and status of the NAS system The Event Log displays the 20 most recent events Events are reported by date time severity information or warning and description To view the NAS systemís Event Log 1 Go to the Main Window 2 Click the NAS Management icon 3 Click the Event Log button ...

Page 156: ...s from your PC PASM installs plug ins from a folder on the SmartStor Also see Adding Application Plug ins on page 261 Download your plug ins from the Promise Support Website Plug in file names end with a ppg extension Save the plug in file to a convenient place on your PC To add a plug in to SmartStor 1 Go to the Main Window 2 Click the NAS Management icon Note For backup system events see Viewing...

Page 157: ...Chapter 4 SmartNAVI 145 3 Click the Add Plugin button 4 Do one of the following actions Type the name of the plug in file ...

Page 158: ...SmartStor NS4600 Product Manual 146 Click the folder icon navigate to the plug in file click it then click the Open button 5 Click the OK button After a few moments the plug in is added ...

Page 159: ... in the list Its Service Status is OFF 7 Click the plug in to choose it The plug inís name will become highlighted 8 Click the Enable button After a moment the Service Status changes to ON Warning Do not disconnect the power or shut down the SmartStor while the plug in installation is running ...

Page 160: ... Product Manual 148 The plug in is now installed SmartStor Viewing a List of Plug ins To view a list of installed plug ins 1 Go to the Main Window 2 Click the NAS Management icon 3 Click the Configuration Plugin button ...

Page 161: ...tion Plugin list Viewing Plug in Version Numbers To view plug in version numbers 1 Right click the SmartNAVI icon in the application tray 2 Choose About from the popup menu The About window appears The About window includes a list of installed plug ins and their version numbers ...

Page 162: ...d Disabling Plug ins Enabling Plug ins You must add a plug in to SmartStor before you can use this function To enable a plug in 1 Go to the Main Window 2 Click the NAS Management icon A 3 Click the Configuration Plugin button B 4 Click the Plug in you want to enable C The plug inís name will become highlighted ...

Page 163: ...Chapter 4 SmartNAVI 151 5 Click the Enable button D After a moment the Service Status changes to ON The plug in is now enabled on SmartStor ...

Page 164: ...u do not use a feature consider disabling its plug in To disable a plug in 1 Go to the Main Window 2 Click the NAS Management icon A 3 Click the Configuration Plugin button B 4 Click the Plug in you want to disable C The plug inís name will become highlighted 5 Click the Disable button D After a moment the Service Status changes to OFF ...

Page 165: ... You know that you will never use the plug in Before you remove a plug in consider disabling it instead See Enabling and Disabling Plug ins on page 150 To remove a plug in 1 Go to the Main Window 2 Click the NAS Management icon A 3 Click the Configuration Plugin button B 4 Click the Plug in you want to remove C The plug inís name will become highlighted ...

Page 166: ...can reinstall it See Adding Application Plug ins on page 144 Rebooting the SmartStor Normally you will only need to reboot the SmartStor is after a firmware upgrade or a plug in installation During the reboot none of your folders will be accessible from your networked PCs To reboot the SmartStor 1 Go to the Main Window 2 Click the NAS Management icon A 3 Click the Shutdown button B ...

Page 167: ...Chapter 4 SmartNAVI 155 4 Click the Restart option C 5 Click the OK button D 6 The reboot runs automatically ...

Page 168: ... the SmartStor The only time you need to shut down the SmartStor is to replace the disk drive cooling fan or the power supply See Appendix A Maintenance on page 337 During and after the shutdown none of your folders will be accessible from your networked PCs Using SmartNAVI To shut down the SmartStor 1 Go to the Main Window 2 Click the NAS Management icon A 3 Click the Shutdown button B 4 Click th...

Page 169: ...Chapter 4 SmartNAVI 157 5 Click the OK button D 6 The shutdown runs automatically ...

Page 170: ...system status LED turns red then goes dark bottom right Restarting the SmartStor To restart the SmartStor after a shutdown press the power button on the back of the SmartStor enclosure top right When the SmartStor is fully booted The system status LED turns blue bottom right The buzzer beeps one time if the buzzer is enabled See Enabling and Disabling the Buzzer on page 262 ...

Page 171: ...eleting a Downloaded File page 171 Adding a Link SmartNAVI and the NAS system can download files using several protocols including Torrent HTTP FTP eDonkey For Torrent files use your browser to locate the file you want on the Internet and download its link to your PC Then add the Torrent file link to the Download Station as described below To add a Torrent file download link 1 Go to the Main Windo...

Page 172: ...SmartStor NS4600 Product Manual 160 3 Click the Add New Link button 4 Do one of the following actions Type the link into the field provided ...

Page 173: ...Chapter 4 SmartNAVI 161 Click the folder icon navigate to the link click it then click the Open button 5 Click the Add button ...

Page 174: ...the Dropzone icon Windows To show the Dropzone icon in Windows right click the SmartNAVI icon in the Windows tray and choose Dropzone from the popup menu The Dropzone icon appears on the desktop Mac OS X To show the Dropzone icon in Mac OS X 1 Go to the Main Window 2 From the Function dropdown menu choose Dropzone The Dropzone icon appears on the desktop Dragging and dropping files Drag and drop y...

Page 175: ...u Batch Downloading Files You can batch download files from a server The files must have the same name with sequential numbering You might have to rename your files to use this feature To add a series of sequential download links 1 Go to the Main Window 2 Click the Download Station icon 3 Click the Add New Link button ...

Page 176: ...ovided type the URL of the file server Then type a slash and the file name with an asterisk A 6 Choose one of the following values for the asterisk Numbering from 0 to 20 Maximum Length is in 1 to 4 places B Lettering from a to z or A to Z for Case Sensitive C A list of files appears in the window D ...

Page 177: ...st and begin to download automatically The files are saved to the download folder on the NAS system Viewing the Download List The Torrent files in this list have not been downloaded yet To view the Download List 1 Go to the Main Window 2 Click the Download Station icon 3 Click the Download List button ...

Page 178: ...SmartStor NS4600 Product Manual 166 Downloading began automatically when you added the links Torrent files are saved to the download folder on the NAS system ...

Page 179: ...s not download the corresponding Torrent file To remove a Torrent file download link 1 Go to the Main Window 2 Click the Download Station icon 3 Click the Download List button 4 Click the file link you want to remove 5 Click the Remove button 6 Click the Yes button in the confirmation box ...

Page 180: ...ck the Download Station icon 3 Click the Download List button 4 Click the link of the file download you want to pause 5 Click the Pause button Resuming a Download To resume a Torrent file download 1 Go to the Main Window 2 Click the Download Station icon 3 Click the Download List button 4 Click the link of the paused file download you want to resume ...

Page 181: ...SmartNAVI 169 5 Click the Start button Viewing the Downloaded List The Torrent files in this list have been downloaded To view a list of downloaded files 1 Go to the Main Window 2 Click the Download Station icon ...

Page 182: ...oad folder on the NAS system Opening a Downloaded File To open a downloaded file 1 Go to the Main Window 2 Click the Download Station icon 3 Click the Downloaded List button 4 Click the file you want to open Note This feature requires a plug in for each NAS system See Adding Application Plug ins on page 144 ...

Page 183: ...wnloaded File To delete a downloaded Torrent file 1 Go to the Main Window 2 Click the Download Station icon 3 Click the Downloaded List button 4 Click the file you want to delete Caution The feature deletes Torrent files from the download folder on the NAS system ...

Page 184: ...SmartStor NS4600 Product Manual 172 5 Click the Delete button 6 Click the Yes button in the confirmation box The link and corresponding Torrent file in the download folder on the NAS system are deleted ...

Page 185: ...g Playlists page 173 Creating a Playlist page 174 Playing a Playlist page 175 Renaming a Playlist page 175 Deleting a Playlist page 176 Playing a Single Music or Video File page 176 Viewing Playlists To view a Playlist 1 Go to the Main Window 2 Click the Media Center icon The Media Library window appears with List highlighted A list of playlists appears in the List Window Important This feature re...

Page 186: ...equires a LAN connection to the NAS system To create a Playlist 1 Go to the Main Window 2 Click the Media Center icon The Media Library window appears with List highlighted 3 Click the Create Playlist icon 4 Type a name for the playlist in the highlighted box and press Enter 5 Click and drag files from the folder list to the Playlist icon ...

Page 187: ...Tree or the List Window and choose Play from the dropdown menu The List Tree The List Window Renaming a Playlist This function requires a LAN connection to the NAS system To rename a Playlist 1 Go to the Main Window 2 Click the Media Center icon The Media Library window appears with List highlighted 3 Right click the playlist in the List Tree you want to rename and choose Rename from the dropdown ...

Page 188: ...enter icon The Media Library window appears with List highlighted 3 Right click the playlist in the List Tree or the List Window you want to delete and choose Delete from the dropdown menu 4 Click the Yes button in the confirmation box The playlist is deleted Playing a Single Music or Video File To play a single music or video file 1 Go to the Main Window 2 Click the Media Center icon The Media Li...

Page 189: ...m the dropdown menu Using the Panel 1 Go to the Main Window 2 Click the Media Center icon The Media Library window appears with List highlighted 3 Click the Music or Video folder icon 4 Click the arrow on the list header to reverse the chronological order by Name Artist Genre and Length ...

Page 190: ... Product Manual 178 5 In the Media Library window click these icons as desired to apply their effects Icon Function Media Library Media Player Mute Volume Play Stop Previous Next No Repeat Shuffle Repeat One Repeat All ...

Page 191: ... is a collection of photo files that you can browse by means of Adobe Flash and HTML technology You can make any number of albums using photos in a variety of file formats And you can use the same photos in multiple albums Part 1 Making your Album To make a new album 1 Go to the Main Window 2 Click the Photo Album icon The Make Album screen appears 3 Click the Select button and choose From folder ...

Page 192: ...log box navigate to the folder that contains the photo files you want to add to your album and click the Open button Thumbnails of the photos in the folder appear in the left window 5 Click and drag the photos to the right window to add them to your album ...

Page 193: ...Chapter 4 SmartNAVI 181 Optional ...

Page 194: ...SmartStor NS4600 Product Manual 182 To view a photo click the View icon ...

Page 195: ...n click the Delete icon 6 When you finish your selection of photos click the Next button The Album Style Setting screen appears 7 Type a Title for your album in the Title field A Or accept the default title 8 Choose the Date with year month and day in the dropdown menus B 9 Choose a Style from the list C An example of the highlighted Style appears in the Preview window ...

Page 196: ...ploading your Album You now have the choice of Exporting saving the album to your PC Uploading saving the album to the NAS system Both actions To export the album to your PC 1 Click the Export Album icon 2 In the Final Confirm box Type the name of the destination folder where you want the Album to be saved ...

Page 197: ...Chapter 4 SmartNAVI 185 Navigate to the place where you want the destination folder created Click the Confirm button 3 When the album success message appears click the Confirm button ...

Page 198: ...m has been saved in the destination folder To upload the album to the NAS system 1 Click the Upload Album icon 2 When the album success message appears click the Confirm button The album has been uploaded to the WWW Album folder on the NAS system ...

Page 199: ... SmartNAVI 187 Part 3 Viewing your Album To view your album open its folder and double click the index html file The album opens in your default browser Viewing an Album To view an album 1 Go to the Main Window ...

Page 200: ...um button B The Manage Album screen appears 4 Choose the location year and month in the dropdown menus C Local means on your PC Other names apply to NAS systems The albums matching the criteria appear in the Manage Album list D 5 Click the album you want to view and click the View button E ...

Page 201: ...tNAVI 189 In the View window click these icons as desired to apply their effects Rotate left Rotate right Zoom in Zoom out Default size Color grayscale toggle Photo metadata Add view delete comments Full screen view ...

Page 202: ...lbum 1 Go to the Main Window 2 Click the Photo Album icon A 3 Click the Manage Album button B The Manage Album screen appears 4 Choose Local the year and month in the dropdown menus C The albums matching the criteria appear in the Manage Album list D 5 Click the album you want to edit and click the Edit button E ...

Page 203: ...utton B The Manage Album screen appears Choose the location year and month in the dropdown menus C Local means on your PC Other names apply to NAS systems The albums matching the criteria appear in the Manage Album list D Caution Deleting an album deletes the photo files saved in the album itself Deleting an album does not delete the original photo files that you copied when you created the album ...

Page 204: ...SmartStor NS4600 Product Manual 192 4 Click the album you want to delete and click the Delete button E 5 In the Confirmation box click the Yes button The album is deleted ...

Page 205: ...ASM software is factory installed on the SmartStor system PASM runs in the browser on your PC You can access PASM Directly in your browser See page 193 Through SmartNAVI See page 194 Using Bonjour See page 196 PASM in your Browser To log into PASM in your browser 1 Start your Browser 2 In the Browser address field type in the IP address of the SmartStor See Finding the SmartStor s IP Address on pa...

Page 206: ...me and password are case sensitive For more information about PASM Chapter 5 of the NS4600 Product Manual on the CD PASM in SmartNAVI To log into PASM from SmartNAVI 1 Double click the SmartNAVI icon in the Windows application tray or Mac Dock right The SmartNAVI Window opens 2 Right click the NS4600 in the Device list SmartNAVI in Windows SmartNAVI in Mac OS X ...

Page 207: ...nd open PASM Your default browser starts and the PASM login screen displays 4 Type admin in both the User Name and Password fields then click the Login button The user name and password are case sensitive For more information about PASM Chapter 5 of the NS4600 Product Manual on the CD ...

Page 208: ...on in the Windows application tray or Mac Dock right to start your Browser 2 Click the Show all bookmarks icon The Collections list appears 3 Under the Collections list click the Bonjour icon 4 Click to highlight the SmartStor in the Bookmark list to launch PASM Method 2 To log into PASM from Bonjour 1 Click the Safari icon in the Windows application tray or Mac Dock right to start your Browser 2 ...

Page 209: ...user name and password in the respective fields then click the Login button The default user name is admin The default password is admin The user name and password are case sensitive For more information about PASM Chapter 5 of the NS4600 Product Manual on the CD ...

Page 210: ...s of functions listed with icons for different topics Icons for specific functions are listed under the categories Click the icon to show the functions Click the function icons to display their information on the screen Each function has one or more tabs in its screen The Tree expands and contracts in DHTML capable browsers If your browser does not support DHTML the Tree is expanded all of the tim...

Page 211: ...ASM There are two ways to log out of PASM Close your browser window Click Logout in the PASM Header Clicking Logout brings you back to the Login Screen After logging out you must enter your user name and password in order to log in again ...

Page 212: ... Computer Name page 201 Setting Network Configuration page 202 Viewing File System page 202 Viewing the information of the Resource Monitor To view the Resource Monitor 1 Click the Administration topic and choose the Monitor Wizard icon to expand the Tree 2 Click the Resource Monitor icon The Resource Monitor displays information about the hardware and software as following File System Volume Capa...

Page 213: ...Wizard in PASM If you have not yet set up your SmartStor 1 Click the Administration topic and choose the Monitor Wizard icon to expand the Tree 2 In the Tree click the Setup Wizard icon to display the Setup Wizard screen 3 The Setup Wizard screen appears The Setup Wizard tab enables you to modify the network parameters of the SmartStor Changing the Default Computer Name 1 Click the Administration ...

Page 214: ...se one of the following options Obtain an IP address automatically Choose this option if your network has a DHCP server with addresses available Specify an IP address Choose this option if you want to set the IP address and other network setting manually 4 If you chose the Specify an IP address option type the following information in the fields provided IP Address Subnet Mask Default Gateway IP A...

Page 215: ...Chapter 5 PASM 203 Total Capacity Free Capacity Used Capacity RAID Status ...

Page 216: ...up page 208 Deleting a Group page 209 Viewing Quotas page 209 Setting Quotas page 210 Viewing a List of Users To view the list of Users 1 Click the Administration topic and choose the Users Group icon to expand the Tree A 2 In the Tree click the User Management icon B A list of users appears on the Information tab 3 Click the Information tab A list of users appears under the User List C Creating a...

Page 217: ...e confirmation box click the OK button Changing the User s Password To change the User s password 1 Click the Administration topic and choose the Users Group icon to expand the Tree A 2 In the Tree click the User Management icon B 3 Click the Change Password tab C 4 From the User Name drop down menu choose the name of the user whose password you want to change D 5 Type a new password into the fiel...

Page 218: ...e Users Group icon to expand the Tree A 2 In the Tree click the User Management icon B 3 Click the Delete User tab C 4 Click the option button to the left of the user you want to delete D 5 Click the OK button E 6 In the confirmation box click the OK button Viewing a List of Groups Groups are composed of users You can assign permissions to a group the same as you would do with individual users To ...

Page 219: ... Group icon to expand the Tree A 2 In the Tree click the Group Management icon B 3 Click the Create tab C 4 Type a group name in the field provided D 5 Click the OK button E 6 In the confirmation box click the OK button Adding Members to a Group You must create a group before you can assign members to it See Creating a Group on page 207 To add members to a group 1 Click the Administration topic an...

Page 220: ...e Members column F Removing Members from a Group 1 Click the Administration topic and choose the Users Group icon to expand the Tree A 2 In the Tree click the Group Management icon B 3 Click the Group Members tab C 4 From the dropdown menu choose a group from which you want to remove members D 5 Highlight users in the Members column E and click the button to move them to the Users column F ...

Page 221: ...ement icon B 3 Click the Delete tab C 4 Click the option button next to the group you want to delete D 5 Click the OK button E 6 In the confirmation box click the OK button Viewing Quotas Quotas are portions of storage space that you assign to each user or group To view a quota 1 Click the Administration topic and choose the Users Group icon to expand the Tree A 2 In the Tree click the Quota icon ...

Page 222: ...o control how much storage space each user or group can access By default each user and group is assigned an unlimited quota meaning that any one user or group can access the entire storage space In the Quota screen the names of groups are preceded with a character To set a quota 1 Click the Administration topic and choose the Users Group icon to expand the Tree A 2 In the Tree click the Quota ico...

Page 223: ... a number into the field provided This number represents how many MB of data the user or group can access 7 Click the OK button F 8 In the confirmation box click the OK button Note If you set different size quotas for the user and the group SmartStor will use the smaller quota ...

Page 224: ...e 224 Enabling and Disabling Application Plug ins page 224 Viewing a List of Folders page 226 Adding a Folder page 226 Deleting a Folder page 227 Setting up Folder Sharing Windows Mac FTP page 228 Setting up Folder Sharing UNIX and Linux page 229 Viewing a List of Protocols To view the list of Protocols 1 Click the Administration topic and choose the File Print icon to expand the Tree A 2 In the T...

Page 225: ... to set up the Windows workgroup With the Windows service Windows PC users can access the SmartStor from the network and use it for data storage To set up access from a Windows PC 1 Click the Administration topic and choose the File Print icon to expand the Tree A 2 In the Tree click the Protocol Control icon B then click the Windows tab C 3 In the Services field click the Enable option button D T...

Page 226: ...ally disable your NIS Domain settings See Setting up UNIX Linux Access on page 216 7 Optional If you chose an AD Domain enter the following in the fields provided H 1 Domain or Workgroup Name This name appears in the Windows Network Neighborhood Domain Controller Administrator Account Administrator Password See your Network Administrator for help with this information 8 Optional If you chose an Wo...

Page 227: ...l for this user or group H Deny Access Visible only cannot open Read Only Read and Write Default 8 Click the OK button to save your settings I 9 In the confirmation box click the OK button You can now access the folder you chose from a Windows PC See Chapter 3 Connecting to the SmartStor on page 31 for information about the settings that you must make on your PC Note Windows support is only throug...

Page 228: ...and choose the File Print icon to expand the Tree A 2 Click the Protocol Control icon B then click the UNIX Linux tab C 3 Click the Enable option button default D 4 Optional To join a NIS Domain click the UNIX Linux tab A then click the Yes button beside Services B Note If you join an NIS Domain you automatically disable your AD Domain settings See Setting up Windows Access on page 213 5 Enter the...

Page 229: ...ses for all of your folders To set up UNIX Linux file sharing 1 Click the Administration topic and choose the File Print icon to expand the Tree A 2 Click the Sharing Setup icon B then click the UNIX Linux Sharing tab C 3 Choose a volume from the Volume dropdown menu D 4 Choose a folder from the Folder Name dropdown menu E 5 In the New IP Address field type the IP address of the UNIX or Linux PC f...

Page 230: ...u to activate the Mac service for the SmartStor With the Mac service Mac computer users can access the from the network and use it for data storage To set up access from a Mac 1 Click the Administration topic and choose the File Print icon to expand the Tree A 2 Click the Protocol Control icon B then click the Mac tab C 3 Click the Enable button D 4 Optional Type a message in the Login Message fie...

Page 231: ...Volume dropdown menu D 4 Choose a folder from the Folder Name dropdown menu E 5 Check the Mac protocol box F 6 In the User Group list group names are preceded by the character G 7 Under Permissions choose a permission level for this user or group H Deny Access Visible only cannot open Read Only Read and Write Default 8 Click the OK button to save your settings I 9 In the confirmation box click the...

Page 232: ...FTP Sharing tab C 3 In the Services field click the Enable option button D 4 To specify a new Command Port number type the number into the field provided E Port 21 is typically used for the Command Port 5 To specify a range of passive data port numbers type those numbers into the fields provided F The port range is 1024 to 65535 Be sure the port numbers you enter are enabled on your firewall and s...

Page 233: ...n to expand the Tree A 2 In the Tree click the Sharing Setup icon B then click the Windows Mac FTP Sharing tab C 3 Choose a Volume from the Volume dropdown menu D 4 Choose a folder from the Folder Name dropdown menu E 5 Check the FTP Sharing protocol box F 6 In the User Group list group names are preceded by the character G 7 Under Permissions choose a permission level for this user or group H Den...

Page 234: ...ou can connect a network shared printer to either of the SmartStor s two USB ports You can only connect one printer at a time You must activate Windows service on the Windows tab before you start the printer server See Viewing a List of Protocols on page 212 To set up the SmartStor as a printer server 1 Click the Administration topic and choose the File Print icon to expand the Tree A 2 Click the ...

Page 235: ...is setting and use the UPnP protocol See Adding Application Plug ins on page 261 The media content directory is under VOLUME1 Three share folders are created when you install the DLNA plug in PICTURE MUSIC and VIDEO With the DLNA plug in SmartStor supports these media formats Picture bmp gif jpg jpeg png tif Notes The Printer Server tab also verifies that your USB printer is connected and online I...

Page 236: ...ion plug ins version numbers and status appear on the Information tab C Many plug ins have a clickable link that takes you to their management interface Enabling and Disabling Application Plug ins Enabling Application Plug ins You must add a plug in to SmartStor before you can use this function To add a plug in to SmartStor see Adding Application Plug ins on page 261 To enable a plug in 1 Click th...

Page 237: ...ves memory space and processing time on the SmartStor If you do not use a feature consider disabling its plug in To disable a plug in 1 Click the Administration topic and choose the File Print icon to expand the Tree A 2 In the Tree click the Application Plug in icon B 3 In the Information tab click the Disable button on the end of the plug in list you want to disable C 4 Click the OK button in th...

Page 238: ...function to add or remove a service for a specific folder 3 Check the boxes beside the services you want to use D 4 Click the OK button E 5 In the confirmation box click the OK button If the service you want is OFF see Setting up Windows Access on page 213 Setting up UNIX Linux Access on page 216 Setting up Mac Access on page 218 Setting up FTP Access on page 220 Adding a Folder A folder is the en...

Page 239: ...lder Sharing Windows Mac FTP on page 228 To access the new folder from a UNIX or Linux PC see Setting up Folder Sharing UNIX and Linux on page 229 To make the folder a network drive on your PC see Chapter 3 Connecting to the SmartStor on page 31 Deleting a Folder To delete a folder 1 Click the Administration topic and choose the File Print icon to expand the Tree A 2 In the Tree click the File Sha...

Page 240: ...d choose the File Print icon to expand the Tree A 2 In the Tree click the Sharing Setup icon B 3 Click the Windows Mac FTP Sharing tab C 4 From the Volume dropdown menu choose the RAID Volume containing the folder you want to modify D 5 From the Folder Name dropdown menu choose the folder you want to modify E 6 Check the boxes for the protocols you want for this folder F Windows Mac FTP In the Use...

Page 241: ...nux PC by its IP address You can add up to 256 IP addresses for all of your folders You must designate the IP addresses for each folder individually To set up UNIX and Linux sharing for a folder 1 Click the Administration topic and choose the File Print icon to expand the Tree A 2 In the Tree click the Sharing Setup icon B 3 Click the UNIX Linux Sharing tab C 4 From the Volume dropdown menu choose...

Page 242: ...the OK button Be sure the UNIX Linux service is running for this folder See Setting up UNIX Linux Access on page 216 To remove a computer from the access list 1 Highlight the IP address of the computer you want to delete A 2 Click the Delete button B 3 Click the OK button in the confirmation box The computer is removed from the list ...

Page 243: ...arranged into a RAID Volume To view the status of your RAID Volume 1 Click the Administration topic and choose the RAID File System icon to expand the Tree A 2 In the Tree click the RAID Management icon B The RAID Status tab displays the current RAID system and its status C RAID Name The name of your RAID automatically assigned when it was created RAID Level RAID 0 1 5 or 10 specified when it was ...

Page 244: ...and choose the RAID File System icon to expand the Tree A 2 In the Tree click the RAID Management icon B The RAID Status tab displays the current RAID system and its status 3 In the Disk List double click a disk drive icon C The disk drive information displays under Disk Status as below D Channel Model Firmware Version Serial Number Capacity Sectors Heads Cylinders Ultra DMA Mode PIO Mode Support ...

Page 245: ...to expand the Tree 2 In the Tree click the RAID Management icon 3 Click the Create tab 4 From the RAID Level dropdown menu choose the RAID level you prefer for your disk array See Choosing a RAID Level on page 300 for more information 5 Highlight disk drives in the Free Disks column and click the button to move them to the Disks in RAID column 6 Click the OK button 7 In the confirmation box click ...

Page 246: ...on on page 303 for more information To migrate a RAID Volume 1 Click the Administration topic and choose the RAID File System icon to expand the Tree 2 In the Tree click the RAID Management icon 3 Click the Modify tab 4 From the Current Volume dropdown menu choose the RAID Volume which you want to modify 5 In the Migrate to RAID Level dropdown menu choose the target RAID Level 6 To add disk drives...

Page 247: ...lick the option button beside the RAID Volume you want to delete D 5 Click the OK button E 6 In the confirmation box type YES into the field provided then click the OK button Caution When you delete a RAID Volume you delete all the folders in the RAID volume and all the data saved in the folders Back up any important data before you delete a RAID Volume Note You cannot delete a RAID Volume while a...

Page 248: ...e System icon to expand the Tree A 2 In the Tree click the File System Management icon B 3 This File System Status tab displays file and disk space information for the SmartStor as below C Volume Name RAID Level RAID Status Total Capacity Free Capacity Used Capacity Usage Assign Capacity Type the capacity you want into the Assign Capacity column and click the Extend File System button Note You can...

Page 249: ...SmartStor 1 Click the Administration topic and choose the RAID File System icon to expand the Tree A 2 In the Tree click the RAID Management icon B The USB drive or memory stick appears as a USB External Disk C 3 Click the File System Management icon D The USB drive or memory stick appears as a Volume called USBDISK E ...

Page 250: ... the Tree 3 In the Tree click the File System Management icon 4 On the File System Status tab highlight the USB drive 5 From the Format File System Type dropdown menu choose a file system FAT 32 Use for Windows Linux and Macs and SmartStor Ext3 Use for UNIX and Linux PCs and SmartStor 6 Click the Format USB Disk button 7 In the confirmation box type YES then click the OK button Formatting requires...

Page 251: ...r for help with these settings 5 Click the OK button The iSCSI settings are applied The following list displays the iSCSI Information for the iSCSI name Volume file system iSCSI Size RAID status Action status Click the Enable Disable button in the Action column to activate or deactivate the iSCSI service To delete the iSCSI volume 1 Click the Delete button in the Action column 2 In the confirmatio...

Page 252: ...ype a number of iSCSI capacity into the Capacity field 6 Click the OK button The file system is created automatically There are several levels of iSCSI security available with Storage Manager for SANs The basic level is based on the CHAP Challenge Handshake Authentication Protocol To create the iSCSI type to CHAP 1 Click the CHAP option 2 Type your user name into the User Name field 3 Type your pa...

Page 253: ... 4 Type a new iSCSI name into the Modify iSCSI Name field 5 Click the OK button The new iSCSI name is applied The list also displays the iSCSI information for the Volume and Capacity There are several levels of iSCSI security available with Storage Manager for SANs The basic level is based on the CHAP Challenge Handshake Authentication Protocol To modify the iSCSI type settings from None to CHAP 1...

Page 254: ... Replication page 246 Enabling One Touch Backup page 247 Setting USB Backup page 248 Setting eSATA Backup page 250 Viewing a List of Snapshot Backups To view the list of Snapshot backups 1 Click the Administration topic and choose the Backup icon to expand the Tree 2 In the Tree click the Snapshot Backup icon The current list of Snapshots displays on the Information tab as below Timestamp of the s...

Page 255: ...e you want to reserve for snapshots 7 Choose the number of snapshots 1 to 4 you want from the Number of Snapshots drop down menu 8 Click the OK button 9 In the confirmation box type yes into the filed provided than click the OK button The snapshot backup settings are applied The process takes a few moments Click the Schedule tab for scheduling options Scheduling a Snapshot Backup To schedule a Sna...

Page 256: ...s 6 Click the OK button 7 In the confirmation box click the OK button The new backup schedule is applied If you have not yet made your Snapshot settings click the Setup tab and make them now Recovering Snapshot Backups The Snapshot recovery feature has two functions Use a Snapshot to restore the data volume VOLUME1 or VOLUMEx to an earlier point in time Export a Snapshot to the share folder The re...

Page 257: ...tStor to backup the data on another SmartStor The two SmartStor systems must be on the same network To view the NAS Replication schedule 1 Click the Administration topic and choose the Backup icon to expand the Tree 2 In the Tree click the NAS Replication icon The current schedule displays on the Information tab Role Standalone No backup server was specified Primary Server This SmartStor is the pr...

Page 258: ...NAS Replication Primary This SmartStor is the primary and the other SmartStor is the backup server Backup Server The other SmartStor is the primary and this SmartStor is the backup server 5 Optional If you chose Primary or Backup Server type the IP address of the other SmartStor on your network 6 Under Schedule click the option button for the schedule type you want Disable Disables NAS Replication...

Page 259: ...are three settings under the One Touch Backup Client Backup USB Backup ESATA Backup To enable One Touch Backup 1 Click the Administration topic and choose the Backup icon to expand the Tree 2 In the Tree click the Easy Backup icon 3 In the One Touch Backup tab click the Enable option 4 Click the OK button 5 In the confirmation box click the OK button To disable One Touch Backup click the Disable o...

Page 260: ... and the USB storage device To set the USB Backup settings 1 Click the Administration topic and choose the Backup icon to expand the Tree 2 In the Tree click the Easy Backup icon 3 Click the USB Backup tab and then the Backup Services you want Backup data from the USB storage device to Share Folder Backup data from Share Folder to the USB storage device 4 Select a Backup Method you want from the d...

Page 261: ...he Select Folder list 6 Click the OK button The above action will set the USB Backup and perform an initial replication backup of your data You can set the schedule under the Schedule list To set the replication schedule 1 Choose the replication option you want Do it at once to set schedule immediately and one time only Daily Weekly ...

Page 262: ... eSATA Backup The eSATA Backup tab enables you to change the backup services of the SmartStor and the eSATA storage device To set the eSATA Backup settings 1 Click the Backup Services you want Backup data from the eSATA storage device to Share Folder Backup data from Share Folder to the eSATA storage device 2 Select a Backup Method you want from the drop down list Add Directory Copy Synchronize 3 ...

Page 263: ...itial replication backup of your data You can set the schedule under the Schedule list To set the replication schedule 5 Choose the replication option you want Do it at once to set schedule immediately and one time only Daily Weekly 6 If you chose Daily select the time of day from the menus If you chose Weekly select the day of the week and time of day from the menus 7 Click the OK button Replicat...

Page 264: ...expand the Tree 2 In the Tree click the Network Setup icon The current network setup for this SmartStor displays on the Information tab Computer Name IP Address Subnet Mask Default Gateway IP Address Primary Domain Name Server IP Address Secondary Domain Name Server IP Address To change these settings click the Setup tab Making Network Settings To make network settings 1 Click the Administration t...

Page 265: ...ur Network Administrator for help in making these settings 7 Click the OK button 8 In the confirmation box click the OK button Working with Jumbo Frames The term jumbo frame refers to a frame on a local area network that is larger than the standard 1518 byte size SmartStor supports jumbo frames up to 9000 bytes On SmartStor the frame size setting is called Maximum Transmission Unit MTU The default...

Page 266: ...lly change The DDNS enables you to keep up to date and stay connected There are two DDNS options Provide your own DDNS server Register with an online DDNS service A free online DDNS service is available at http www dyndns com Making DDNS Settings PASM requires the DDNS domain name user name and password to work with the DDNS server See your Network Administrator or the online DDNS service for this...

Page 267: ...Chapter 5 PASM 255 DDNS domain name User name Password 6 Click the OK button 7 In the confirmation box click the OK button ...

Page 268: ...e 260 Adding Application Plug ins page 261 Removing Plug ins page 261 Enabling and Disabling the Buzzer page 262 Enabling and Disabling the LED page 262 Viewing UPS Status page 263 Setting up a UPS page 263 Setting up System Standby page 264 Enabling and Disabling the Power On LAN page 265 Viewing the Event Log The event log keeps a log of the 20 most recent events on the SmartStor You can use thi...

Page 269: ...trator for help with these settings To set up SMTP authentication 1 Click the Administration topic and choose the Management icon to expand the Tree 2 In the Tree click the Mail Alert icon 3 Click the Setup tab 4 Next to Service click the Enable option button 5 In the SMTP Server field type the IP address or the DNS name of your SMTP server 6 Optional Type a new number in the Command Port field 25...

Page 270: ...ord of the mailer server account 10 Click the OK button 11 In the confirmation box click the OK button Sending a Test Message Before you can send a test message you must set up SMTP authentication and have at lease one email alert recipient To send a test email message 1 Click the Administration topic and choose the Management icon to expand the Tree 2 In the Tree click the Mail Alert icon 3 Click...

Page 271: ...2 In the Tree click the Mail Alert icon The list of recipients displays on the Mail List tab See Checking Your Email Inbox on page 321 for an example of an email alert message Adding an Email Alert Recipient You can have up to 32 Email Alert recipients To add an Email Alert recipient 1 Click the Administration topic and choose the Management icon to expand the Tree 2 In the Tree click the Mail Ale...

Page 272: ...1 Click the Administration topic and choose the Management icon to expand the Tree 2 In the Tree click the Mail Alert icon 3 Click the Delete tab 4 Click the option button beside the E Mail Address you want to delete 5 Click the OK button 6 In the confirmation box click the OK button Upgrading the System Firmware See Upgrading the Firmware on page 337 ...

Page 273: ...the file name ends with ppg normally Click the OK button The application plug in installs automatically The process takes several minutes When the installation is done PASM displays a notification dialog box 7 In the confirmation box click the OK button Removing Plug ins There are two reasons to remove a plug in To replace the old plug in with a new one You know that you will never use the plug in...

Page 274: ...er setup tab and the Disable option button 4 Click the OK button 5 In the confirmation box click the OK button Click the Enable option button then click the OK button to enable the buzzer then click the OK button in the confirmation box Enabling and Disabling the LED The LED Setup tab enables you to turn on or off the SmartStor LED and set the time schedule To activate the LED 1 Click the Administ...

Page 275: ...heck its status in PASM To view UPS status 1 Click the Administration topic and choose the Management icon to expand the Tree 2 In the Tree click the APC UPS icon The Information tab displays the status of the UPS If there is no UPS connected or recognized the Status field reports NO UPS Setting up a UPS This feature enables you to tell the SmartStor how long to run on UPS battery power and when t...

Page 276: ...lick the OK button Setting up System Standby This feature enables the SmartStor to shut down the disk drives in order to save power You choose the interval of inactivity on the SmartStor after which the drives are powered down System standby is disabled by default To set up System Standby 1 Click the Administration topic and choose the Management icon to expand the Tree 2 In the Tree click the Pow...

Page 277: ...ing the Power On LAN The Power On LAN tab allows you to enable or disable the Power On LAN function which enables SmartNAVI to change the Standby state to Powered state 1 Click the Administration topic and choose the Management icon to expand the Tree 2 In the Tree Click the Power Options icon 3 To enable Power On LAN click the Enable option and click the OK button 4 To disable Power On LAN click ...

Page 278: ...ick the button beside the option you want and click the OK button The power On Off schedule enables you to schedule when the SmartStor turn on and off The options are Disable no power turn on and off automatically Daily at a set time of day Weekly on a certain day and time To specify a power on off schedule 1 Click the button beside the option you want 2 If you selected Daily choose the hour and m...

Page 279: ...Chapter 5 PASM 267 ...

Page 280: ... SmartStor page 271 Restarting the SmartStor page 272 Locating the SmartStor page 272 Viewing System Information page 273 Viewing Enclosure Information page 274 Enabling the Smart Fan page 275 Setting System Date and Time To set the date and time on the SmartStor 1 Click the Administration topic and choose the System icon to expand the Tree 2 In the Tree click the Date Time icon 3 Click the Setup ...

Page 281: ... OK button Running the Network Time Protocol You can use the Network Time Protocol NTP to set the system date and time on your SmartStor to synchronize itself with an external Time Server To run the Network Time Protocol 1 Click the Administration topic and choose the System icon to expand the Tree 2 In the Tree click the Date Time icon 3 Click the Time Zone tab 4 From the dropdown menu choose the...

Page 282: ... Synchronization To view the results of an NTP synchronization 1 Click the Administration topic and choose the System icon to expand the Tree 2 In the Tree click the Date Time icon 3 Click the NTP tab The results of the latest synchronization are displayed Last Synchronization Time Time and date of the last synchronization Last Synchronization Result OK means success Rebooting the SmartStor Normal...

Page 283: ...e if the buzzer is enabled See Enabling and Disabling the Buzzer on page 262 Shutting Down the SmartStor The only time you need to shut down the SmartStor is to replace the disk drive cooling fan or the power supply See Appendix A Maintenance on page 337 During and after the shutdown none of your folders will be accessible from your networked PCs Using PASM To shut down the SmartStor 1 Click the A...

Page 284: ...on the front of the SmartStor chassis right When the SmartStor is fully booted The system status LED turns blue right The buzzer beeps one time if the buzzer is enabled See Enabling and Disabling the Buzzer on page 262 Locating the SmartStor If your SmartStor in is on a rack with other equipment and you need to locate it quickly this function will assist you To locate the SmartStor 1 Click the Adm...

Page 285: ...ick the Administration topic and choose the System icon to expand the Tree 2 In the Tree click the System Information icon 3 Click the System Information tab System Information includes Operating System Embedded Linux Firmware Version Changes when you upgrade the firmware See Upgrading the Firmware on page 337 CPU model MPC 8343 Network Adapter Gigabit Ethernet MAC Address MAC address of the Ether...

Page 286: ...d choose the System icon to expand the Tree 2 In the Tree click the System Information icon 3 Click the Enclosure Information tab Enclosure Information includes CPU temperature System Fan Speed Power Status 5V Power Status 12V Power Status 3 3V If any values are out of specification see Checking Enclosure Status in PASM on page 315 ...

Page 287: ...the SmartStor enclosure The Smart Fan is enabled by default To enable the Smart Fan 1 Click the Administration topic and choose the System icon to expand the Tree 2 In the Tree click the System Information icon 3 Click the Enclosure Information tab 4 Under Fan Control click the Enable option 5 Click the OK button 6 In the confirmation box click the OK button ...

Page 288: ...martStor subsystem See Finding the SmartStor s IP Address on page 23 Note that the IP address shown below is only an example The IP address you type into your browser will be different PASM uses an HTTP connection http Enter the SmartStor s IP address 203 67 129 38 add admin Together your entry looks like this http 203 67 129 38 admin Important In order for your music and video to play your PC mus...

Page 289: ...he PASM login screen displays 3 Type admin in both the User Name and Password fields then click the Login button The user name and password are case sensitive 4 Click the Media Center icon The Media Center screen displays ...

Page 290: ...e Playlist Tracks or Year to view your music files 2 Click the music file icon or the play icon for the music file To download a music file 1 Choose and click a music folder by Browse Artist Album or Genre to view your music files 2 Click the download icon for the music file To make a new Playlist 1 Choose and click a music folder by Browse Artist Album or Genre to view your music files 2 Click th...

Page 291: ...choose a Playlist 3 Click the play icon to play a single music file Or Click the Play ALL icon to play all music files in the playlist To delete a Playlist 1 Click the Playlist folder icon to view your Playlists 2 Click the delete icon for the Playlist Video Click the video icon to access your video files To play a video click the video file icon or the play icon for the video file To download a v...

Page 292: ...on to activate the File Scanner service Configuration To set the configurations for skip scanning files This setting enables you to set the value for skip scanning images audio or video files smaller than the value you want 1 Type the value number you want to skip scanning into the Value field 2 Click the Apply Change action button to activate the skip scanning service Information The Information ...

Page 293: ...ers tab displays a list of download process information as below ID Network Filename Size Downloaded Percentage Sources Speed kb s ETA Priority Action In the action field you can click the Pause Resume or Cancel button to activate or deactivate the download process Add Download The Add Download tab enables you to add the Input Link to download the file you want and load torrent file ...

Page 294: ...e to load 1 Click the Browse button the select the torrent file you want 2 Click the Load button to load the file Options The Options tab enables you to set and change the value of download item you want The option list displays the information as below Item Value Action To set and change the value 1 Type the value into each field 2 Click the change button to change the value 3 Click the OK button...

Page 295: ...tion in the Keyword field 2 Click the Search button to start the search action The search list displays the information as below ID Keyword Found Waiting Action In the action field you can click the View Result or Remove Search button to do the next download step If you click the View Result button the Results list display It shows the information as below ...

Page 296: ...ion box Servers The Servers tab enables you to connect servers and add eDonkey and eMule server you want The Conn Servers list displays the information as below ID Network Name IP Port Users Files State Action To add Server met 1 Type the server information into the server field 2 Click the Add button to add the server into the servers ...

Page 297: ...ist To create the playlist 1 Under the Searches list type the keyword into the keyword field 2 Select the option from the drop down menu you want By Title By Artist By Album By Genre 3 Click the Search button to search the songs related your keyword 4 The Result lists display the search results 5 Click the add into playlist button or remove from playlist button to create your playlist 6 A playlist...

Page 298: ... Playlist The Playlist displays the information about the Playlist Name To change the playlist 1 Click the Edit button 2 A playlist window appears click the Save the Playlist button 3 Type the playlist name you want and click the Save button 4 Click the OK button The new playlist setting is applied Click the Delete button to delete the playlist you want ...

Page 299: ...eated by users Admin DOWNLOAD MUSIC PICTURE PUBLIC UPLOAD VIDEO Other folders created by users To delete a file 1 Select a file you want to delete 2 Click the delete icon 3 Click the OK button in the confirmation box To download a file 1 Select a file you want to download 2 Click the download icon 3 Click the Save button and select your destination to save the file To rename a file 1 Select a file...

Page 300: ...ngs for the database server To login the database server 1 Select the language you want from the drop down menu 2 Type the default username root and password password into the login field 3 Click the Go button to access to the phpMyAdmin webpage Note Please be reminded to change your username and password first Web Server You can set up your own website by just uploading your web pages to the shar...

Page 301: ...SM 289 1 Right click on My Computer and select Map Network Drive 2 Select the Drive and Folder you want 3 Type your user name and password and click the OK button 4 The uploaded web page appears in the drive folder ...

Page 302: ...er to the step by step guide below 1 Go to the Main Window 2 Click the Share Folder icon 3 Click the Mount Share Folder button 4 Click the share folder you want to mount or make a network drive 5 Choose a device name driver letter from the dropdown menu 6 Click the Mount button 7 The share folder appears on our PC as a mounted or network drive ...

Page 303: ...Chapter 5 PASM 291 ...

Page 304: ...duct Manual 292 FTP Upload 1 Connect to the WWW share via any FTP client of your choice and type in the username and password when prompted 2 Click the folder you want to transmit 3 The web page appears in the drive folder ...

Page 305: ...enter is not installed by default Please download the software by users and refer to the Adding Application Plug ins on page 144 for further information Please refer to the Logitech Website for all the functions and settings about the Squeeze Center ...

Page 306: ...SmartStor NS4600 Product Manual 294 ...

Page 307: ...SmartStor when you perform the setup procedure either in SmartNAVI or the PASM Setup Wizard The benefits of a RAID can include Higher data transfer rates for increased server performance Increased overall storage capacity for a single Volume Data redundancy fault tolerance for ensuring continuous system operation in the event of a disk drive failure Different RAID levels use different organization...

Page 308: ... across multiple drives The RAID Volume s data capacity equals the capacity of the smallest disk drive times the number of disk drives For example one 100 GB and three 120 GB drives will form a 400 GB 4 x 100 GB RAID Volume instead of 460 GB If disk drives of different capacities are used there will also be unused capacity on the larger drives Because RAID 0 does not offer Fault Tolerance meaning ...

Page 309: ...ault Tolerance Moreover if a spare disk drive is present the spare drive will be used as the replacement drive and data will begin to be mirrored to it from the remaining good drive Figure 2 RAID 1 Mirrors identical data to two drives The RAID Volume s data capacity equals the smaller disk drive For example a 100 GB disk drive and a 120 GB disk drive have a combined capacity of 100 GB in a mirrore...

Page 310: ...on and web servers Figure 3 RAID 5 Stripes all drives with data and parity information The capacity of a RAID 5 Volume equals the smallest disk drive times the number of disk drives minus one Hence a RAID 5 Volume with four 100 GB disk drives will have a capacity of 300 GB A RAID Volume with two 120 GB disk drives and one 100 GB disk drive will have a capacity of 200 GB RAID 5 is generally conside...

Page 311: ...ogether then striped over a second drive pair Figure 4 RAID 10 takes a data mirror on one drive pair and stripes it over two drive pairs The data capacity RAID 10 Volume equals the capacity of the smallest disk drive times the number of disk drives divided by two In some cases RAID 10 offers double fault tolerance depending on which disk drives fail RAID 10 Volumes on SmartStor consist of four dis...

Page 312: ...advantages Implements a striped disk RAID Volume the data is broken down into blocks and each block is written to a separate disk drive I O performance is greatly improved by spreading the I O load across many channels and drives No parity calculation overhead is involved Not a true RAID because it is not fault tolerant The failure of just one drive will result in all data in an RAID Volume being ...

Page 313: ...e the failed drive in a RAID 0 Volume because of the way in which data is written to the disk drives under RAID 0 A spare drive is not available for a RAID 10 Volume because RAID 10 requires all four disk drives in the SmartStor enclosure However when you replace the failed disk drive the SmartStor will automatically rebuild the RAID Volume using the new disk drive Advantages Disadvantages High Re...

Page 314: ...start automatically using the spare drive For RAID 1 RAID 5 and RAID 10 Volumes without a spare drive the RAID Volume will begin to rebuild itself automatically when you remove the failed disk drive and install a new disk drive A RAID 0 Volume cannot be rebuilt because of the way in which data is written to the disk drives under RAID 0 Even if there is a designated spare drive rebuilding is not po...

Page 315: ...er of disk drives While the migration is running you can still access the folders on your RAID Volume and the data they contain The tables below shows the migration options for a source RAID Volume according to its RAID level The available target RAID levels are shown with their requirements RAID 0 A RAID 0 source Volume can migrate to the following target RAID levels RAID 1 A RAID 1 source Volume...

Page 316: ...SmartStor NS4600 Product Manual 304 RAID 5 A RAID 5 source Volume can only add a drive RAID 10 A RAID 10 source Volume cannot migrate or add more disk drives Target Requirements RAID 5 Add a disk drive ...

Page 317: ... deals problems you might encounter with your SmartStor and how to resolve them Also see Frequently Asked Questions on page 325 Responding to an Audible Alarm The SmartStor has two beep patterns Single beep not repeated The SmartStor is online Two beeps continuously repeated The SmartStor reports a problem When you boot or reboot the SmartStor and the buzzer is enabled the buzzer sounds one time t...

Page 318: ...e times when you click the Locate NAS icon in SmartNAVI or the Locate button in PASM If your SmartStor is configured to work with a UPS it will continue to run after a power supply failure Checking Disk Status LEDs The disk status LEDs see Figure 1 report the condition of the disk drives Blue Normal disk drive function Amber Rebuilding to this disk drive Red Failed disk drive Dark No disk drive is...

Page 319: ...or 2 Pull out the drive carrier with the failed drive 3 Remove the failed disk drive from the drive carrier 4 Install a new disk drive into the carrier 5 Place the carrier with the new disk drive back into the open slot in the SmartStor If the failed drive belonged to a RAID Volume the RAID Volume will begin rebuilding as soon as the new drive is installed During the Rebuild the Disk Status LED sh...

Page 320: ...RAID level of your Volume and whether you have a spare drive available For a RAID 1 Volume or a three drive RAID 5 Volume if a spare drive is available the RAID Volume begins rebuilding itself automatically For RAID 1 5 and 10 Volumes when no spare drive is available you must replace the failed disk drive The RAID Volume will begin rebuilding itself when you install the new disk drive See Replacin...

Page 321: ...ervice When the SmartStor s memory does not recognize the RAID Volume so PASM displays the RAID Volume as invalid See Figure 3 Use the Recover function to validate the RAID Volume The Recover tab is only active when an invalid RAID Volume is present and can be recovered Figure 3 An invalid RAID Volume in PASM Using the Recover Function To validate the RAID Volume 1 Click the Administration topic a...

Page 322: ...e RAID Volume icon is Critical has a yellow the file system contains errors and you must rebuild the file system See below Rebuilding the File System When you only have read access to your files or no access at all the File System might be damaged This feature checks and where necessary rebuilds the File System without loss of data You cannot access any data on the SmartStor while the check rebuil...

Page 323: ... amount of data on the SmartStor The process can take anywhere from 10 minutes to 2 hours Checking the Event Log in PASM To view the Event Log in PASM To check Enclosure status 1 Start PASM See PASM in your Browser on page 193 Or see PASM in SmartNAVI on page 194 Or see PASM in Bonjour on page 196 2 Click the Administration topic and choose the Management icon to expand the Tree 3 In the Tree clic...

Page 324: ...tor s buzzer sounds for serious events that require your attention A list of event categories is shown below File System page 312 NAS Replication page 313 Snapshots page 313 System enclosure page 313 Disk Drives page 314 RAID Volumes page 314 Reported Event Corrective Action File System File system of volume X content errors Check the system before continuing The file system has a problem Reboot t...

Page 325: ...eplication is done Then try the second replication again NAS replication is failed There is a failed network connection between the two SmartStors Correct the problem and try again See page 316 Snapshots The snapshot capacity usage which timestamp is date and time of volume X is over 90 Move the snapshot volume to another storage location Or delete the snapshot and then create a new one See page 2...

Page 326: ...on disk Y at LBA address A LBA error Check the disk drives See page 306 Check the RAID Volume See page 308 Replace the disk drive or rebuild the RAID Volume as needed Task X disk error on disk Y at LBA address with status Z S M A R T threshold exceeded on disk X Check the disk drives See page 306 Replace the failed drive See page 307 BSL update on disk X at LBA address Bad sector on a disk drive C...

Page 327: ...AID Volume Migration or Rebuild has finished Normal Migration or Rebuilding on array X aborted at Y RAID Volume Migration or Rebuild was aborted stopped by user action Migration or Rebuilding on array X aborted at Y because of error RAID Volume Migration or Rebuild has aborted stopped because of an error Check the disk drives See page 306 Check the RAID Volume See page 308 RAID status OFFLINE The ...

Page 328: ...r status is out of specification contact Technical Support See page 329 Solving Network Connection Problems Most network connection problems are the result of poor connections When the SmartStor is fully booted and connected to the network the Ethernet Activity LED indicates status and activity Blue Network link is properly connected Flashing Blue Network Activity Dark No Connection See Figure 6 I...

Page 329: ...network cable and install a known good network cable Figure 6 System Status and Ethernet Activity LEDs If you know your network devices are working properly and you know that your network cable is good but the Ethernet Activity LED remains dark see Contacting Technical Support on page 329 The SmartNAVI application is designed to detect the SmartStor on your network If SmartNAVI does not detect you...

Page 330: ...ccessing folders on the SmartStor You must do one of the following actions Disable the firewall Add an exception for the SmartStor See Resolving a Windows Firewall Issue on page 322 Verifying Connections with SmartNAVI If your PC has multiple network connections you must verify that SmartNAVI is looking on the network where the SmartStor is installed Double click the SmartNAVI icon in the Windows ...

Page 331: ...I Main window on your PC See Figure 7 Figure 7 SmartNAVI Main window If the SmartStor used to appear in the SmartNAVI Main window previously but is no longer there the SmartStor is probably locked up or frozen and requires a hard reboot Keep the SmartNAVI Main window open during this procedure To hard reboot the SmartStor 1 Press and hold the Power button for five seconds Caution This action is ap...

Page 332: ...ont and back views 2 Disconnect the power cable from the SmartStor 3 Wait 10 seconds then reconnect the power cable 4 Press the Power button It takes about a minute to boot the SmartStor When fully booted The System Status LED turns blue The buzzer beeps one time 5 Verify that the SmartStor now appears in SmartNAVI Main window See Figure 7 System Status LED Power Button Power Connection Disk Activ...

Page 333: ...for more information about email alerts Restoring the Default Password Normally you change your password in PASM See Changing the User s Password on page 205 If you changed the password and then forgot the new password you can reset the SmartStor to the default password admin Use a straightened paper clip or the tip of a ball point pen as a reset tool To reset the Administrator s password 1 Verify...

Page 334: ...ou from accessing the SmartStor over your network Follow this procedure to add an exception for the SmartStor 1 From the Windows Start menu choose Settings then Network Connections The Network Connections window opens 2 Right click Local Area Connection and choose Properties from the popup menu The local Area Connection properties dialog box opens 3 Click the Advanced tab Reset button System Statu...

Page 335: ...In the Description of service field type Promise NAS utility 9 In the Name or IP address field type the IP address of the SmartStor See Finding the SmartStor s IP Address on page 23 10 In the External Port field type 49152 11 Click the UDP option button 12 In the Internal Port field type 49152 13 Click the OK button Figure 11 Windows Firewall Advanced Service Settings 14 Click the OK buttons in th...

Page 336: ...SmartStor NS4600 Product Manual 324 ...

Page 337: ...artStor s IP address may cause an IP address conflict on your network Check with your Network Administrator before taking this action If you cannot restore the previous IP address you must create new network drives and printer connections See Chapter 3 Connecting to the SmartStor on page 31 When I start Windows a message displays that says Could not reconnect all network drives The SmartStor recon...

Page 338: ... supports Unicode so you can use non ASCII characters in your folder names Windows 98 and ME do not support Unicode so they cannot display your folder names properly But you can still access your folders I tried to copy a Windows shortcut to my network drive but an error message says there is not enough free disk space Normally you can copy a Windows shortcut to a network drive However if the netw...

Page 339: ...ve two choices Use only ASCII characters to name your shared folders Set your SmartStor for double byte character encoding See page 220 Can I move the disk drives from one SmartStor to a different SmartStor Yes However to access the RAID Volume on the new SmartStor you must run the Recover function When SmartStor s memory does not match the RAID Volume on the disk drives the RAID Volume is conside...

Page 340: ...or until you empty the Recycle Bin Where can I find a list of plug ins installed on my SmartStor You can view a list of installed plug ins using NAS Management in the SmartNAVI Main Window or under File Print Protocol Control in PASM On a Windows PC you can also right click the SmartNAVI tray icon and choose About On a Mac you can also click the Help dropdown menu and choose About Where can I find...

Page 341: ...l number BIOS firmware and driver version numbers A description of the problem situation System configuration information including motherboard and CPU type hard drive model s SAS SATA ATA ATAPI drives devices and other controllers Technical Support Services United States Promise Online Web Site http www promise com support support_eng asp technical documents drivers utilities etc E mail Support e...

Page 342: ... Son The Netherlands E mail Support e Support On Line Fax Technical Support 49 0 2 31 56 76 48 29 Attn Technical Support Phone Technical Support 49 0 2 31 56 76 48 10 If you wish to write us for support Promise Technology Germany Europaplatz 9 44269 Dortmund Germany E mail Support e Support On Line Fax Support 0039 06 367 12400 Attn Technical Support Phone Support 0039 06 367 12626 If you wish to ...

Page 343: ...n Line Fax Support 86 10 8857 8015 Attn Technical Support Phone Support 86 10 8857 8085 or 8095 If you wish to write us for support Promise Technology China Beijing Room 1205 Tower C Webok Time Center No 17 South Zhong Guan Cun Street Hai Dian District Beijing 100081 China E mail Support e Support On Line Fax Support 86 21 6249 4627 Attn Technical Support Phone Support 86 21 6249 4192 4193 or 4199...

Page 344: ...aster or maintenance by anyone other than a Promise or a Promise authorized service center Disclaimer of other warranties This warranty covers only parts and labor and excludes coverage on software items as expressly set above Except as expressly set forth above Promise DISCLAIMS any warranties expressed or implied by statute or otherwise regarding the product including without limitation any warr...

Page 345: ...and regardless of whether Promise has been advised of the possibility of such damages Promise is not an insurer If you desire insurance against such damage you must obtain insurance from another party Some states do not allow the exclusion or limitation of incidental or consequential damages for consumer products so the above limitation may not apply to you This warranty gives specific legal right...

Page 346: ... number Return ONLY the specific product covered by the warranty do not ship cables manuals diskettes etc with a copy of your proof of purchase to You must follow the packaging guidelines for returning products Use the original shipping carton and packaging Include a summary of the product s problem s Write an attention line on the box with the RMA number Include a copy of proof of purchase Import...

Page 347: ... Promise may replace defective parts with new or reconditioned parts or replace the entire unit with a new or reconditioned unit In the event of a replacement the replacement unit will be under warranty for the remainder of the original warranty term from purchase date or 30 days whichever is longer Promise will pay for standard return shipping charges only You will be required to pay for any addi...

Page 348: ...SmartStor NS4600 Product Manual 336 ...

Page 349: ...talling the Firmware Upgrade File To install the firmware upgrade file 1 Log into PASM 2 Click the Administration topic and choose the Management icon to expand the Tree 3 In the Tree click the System Upgrade icon 4 Click the Firmware Upgrade tab 5 From the Volume dropdown menu choose the Volume that has the folder with the firmware image file 6 From the Folder dropdown menu choose the Folder that...

Page 350: ...ring firmware upgrade the SmartStor will not reboot normally You must reboot the SmartStor in Safe Mode and repeat the firmware upgrade To boot the SmartStor in safe mode 1 Press the Power button 2 Immediately press the Power and Reset buttons at the same time See page 339 Figure 1 It takes about a minute to boot the SmartStor When fully booted The System Status LED turns blue The buzzer beeps one...

Page 351: ...martNAVI Main window The SmartStor automatically runs a File System Check due to the abnormal shutdown During the File System Check the System Status LED blinks amber and the Disk Activity LEDs blink blue See Checking File System Status in PASM on page 310 for more information Figure 1 SmartStor front and back views System Status LED Power Button Power Connection Disk Activity LED Reset Button ...

Page 352: ... to reset the SmartStor s IP address manually See Changing Network Settings on page 137 or Making Network Settings on page 252 Note that changing the SmartStor s IP address may cause an IP address conflict on your network Check with your Network Administrator before taking this action If you cannot restore the previous IP address you must create new network drives and printer connections See Chapt...

Page 353: ...wer connector Installing the Power Supply To install the new power supply 1 Plug in the motherboard power connector 2 Lay the power supply into its cradle and slide it back into position Be sure the pads on the power supply are downward and the retainer is holding the power supply in place 3 Lay the cover in position and press it down until the two latches snap shut 4 Turn the SmartStor over and s...

Page 354: ...al A replacement fan might be noisier in operation if the fan lacks a tachometer signal which SmartStor s management software uses to monitor and control fan speed Removing the Cooling Fan To remove the old cooling fan 1 Shut down the SmartStor See Shutting Down the SmartStor on page 30 or page 271 2 Unplug the power cord Warning The fan contains hazardous moving parts Keep fingers and other body ...

Page 355: ...fan Installing the Cooling Fan To install the new cooling fan 1 Genly press the new fan into position between the retainer clips on the back cover Be sure that the fan is positioned to blow outward and the wires extend toward the connector holes in the back panel 2 Attach the three wire fan power connector at the motherboard Screw Screw Screw Screw Retainer clip Retainer clip Fan power connector C...

Page 356: ... the old battery 1 Shut down the SmartStor See Shutting Down the SmartStor on page 30 or page 271 2 Unplug the power cord 3 Lay the SmartStor enclosure on its side and remove the side cover locking screw Cautions Using the incorrect type of replacement battery can cause an explosion Dispose of used batteries according to the instructions that come with the battery Important If your SmartStor is st...

Page 357: ...underside of the enclosure release and remove the bottom cover 6 Unplug the motherboard power connector 7 Remove the four screws from the back cover and remove the back cover 8 Unplug the three wire fan power connector at the motherboard Side cover lock screw Side cover Side of enclosure Latches Bottom of enclosure Motherboard power connector Power Supply ...

Page 358: ... Squeeze the clip to release the old battery Installing the Battery To install the new battery 1 Press the new battery in to the slot until the latch clicks Caution The disk drive daughterboard plugs into the PCI slot on the motherboard When you lift the motherboard out of the enclosure you also unplug the duaghterboard from the motherboard Screw Screw Screw Screw PCI slot other side Motherboard E...

Page 359: ...in place 4 Attach the three wire fan power connector at the motherboard 5 Place the back cover in position and install the four screws 6 Plug in the motherboard power connector 7 Lay the cover in position and press it down until the two latches snap shut 8 Lay the side cover in position and slide is backward all the way 9 Install the side cover locking screw and set the SmartStor on its feet 10 Pl...

Page 360: ...SmartStor NS4600 Product Manual 348 ...

Page 361: ... org The GPL source code incorporated into the product is available for free download at our web site www promise com support download download_eng asp Subject to GPL you may re use re distribute and modify the GPL source code Note that with respect solely to the GPL Software no warranty is provided we do not offer direct support for the distribution Battery Caution Risk of explosion if battery is...

Page 362: ...SmartStor NS4600 Product Manual 350 ...

Page 363: ...245 software 4 See also snapshots Bonjour 28 196 328 browsers supported 5 23 buttons Extend File System 235 One Touch Backup 8 power 8 reset 322 buzzer alarm 305 enable disable 262 one beep 10 236 271 272 three beeps 273 two beeps repeated 305 C cable network 317 client OS support 4 11 close PASM 199 close SmartNAVI 69 codec 276 computer name 252 connections failed after restart 325 340 network 10...

Page 364: ... Fan 275 enclosure events 313 status 315 error message network drive 326 not enough free disk space 326 ESD warning 7 Ethernet activity LED 317 Ethernet hub or switch 10 events disk drive 314 enclosure 313 file system 312 log view 256 NAS replication 313 RAID Volume 314 response to 312 snapshots 313 system 313 troubleshooting 311 export access list UNIX Linux PC 38 217 Ext3 file format 55 F fan co...

Page 365: ...rtNAVI 10 internal port in Windows 323 invalid RAID Volume 309 327 IP address DNS 253 finding 23 SmartStor 252 SmartStor finding 23 SmartStor setting 253 SMTP server 257 UNIX Linux PC 38 217 229 iTunes plug in 58 iTunes installing and configuring 60 J jumbo frames 253 327 L language PASM 198 SmartNAVI 16 65 LEDs color definitions 306 disk activity 8 265 disk status 8 265 306 Ethernet activity 8 26...

Page 366: ...connect all 325 error message 326 in My Computer 22 network drive setup Linux 36 Mac 41 UNIX 36 Windows 31 Network Servers on Linux desktop 39 Network Time Protocol NTP 269 NIS domain 37 216 326 non ASCII characters in folder name 326 not enough free disk space error message 326 NTP synchronization view 270 O One Click Setup 17 One Touch Backup and protected folders 327 button 8 enable disable 247...

Page 367: ...artStor shutdown reboot 270 SMTP authentication 257 snapshot backups 243 System Standby 264 UNIX Linux access setup 216 UPS settings 263 UPS status 263 USB drive or stick format 238 user list 204 view enclosure information 274 view folders 226 view plug in list 224 view quota 209 view system information 273 Windows access setup 213 password change Administrator s 205 PASM 29 197 restore default 32...

Page 368: ... 270 272 rebuild file system 310 RAID Volume 308 recipient email alert 327 add 259 delete 260 recover RAID volume 309 327 snapshot backup 244 Recycle Bin 214 328 replace a disk drive 307 RJ45 connector 10 S safe mode 338 schedule snapshot backup 243 server backup 245 DHCP 253 DLNA 223 settings network 252 quota 210 setup FTP access 220 Linux printing 50 Mac access 218 Mac printing 53 NAS replicati...

Page 369: ...244 setup backups 243 status 243 view 242 spare drive add 234 explained 301 specifications 3 standalone 245 status disk drives 306 enclosure 315 file system 310 power 274 RAID Volume 231 308 SmartStor 306 snapshot 243 system 306 UPS 263 stripe RAID 296 300 subnet mask 252 253 switch network 316 system events 313 System Standby setup 264 system status LED 236 271 272 306 317 T temperature CPU 316 t...

Page 370: ...w disk drive 232 email alert list 259 enclosure info 274 event log 256 folders 226 group 206 memory stick 237 NAS replication schedule 245 network information 252 NTP synchronization 270 plug in list 224 quota 209 RAID Volume status 231 snapshots 242 system info 273 UPS status 263 USB drive 237 users 204 W weight 4 Windows AD domain 214 firewall issue 322 setup access 213 setup network drive 31 se...

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