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4. Customer Assistance
When contacting Proliphix for technical assistance, please have the following
information available:
¾
NT20e model and serial number.
¾
Type of heating/cooling system (example: gas, oil, or electric; warm air, hot
water, heat pump, steam or gravity)
¾
Location and number of wires attached to NT20e
For additional assistance, please contact Proliphix Technical Support using the
following:
How to reach us:
Web:
www.proliphix.com
Email:
Telephone: 1-866-IPLIVING
Fax: 978-692-3378
Hours of service:
8:00 AM to 8:00 PM Eastern Standard Time Monday to Friday.
Extended 7/24 contracts available.
Warranty Information
Proliphix, Inc. warrants its products to be free from manufacturing defects in materials
and workmanship under normal use for a period of 90 days from the date of purchase
from Proliphix.
Proliphix shall not be liable to honor the terms of this warranty if the product has been
used in any other application other than that for which it was intended, or if it has been
subjected to misuse, accidental damage, modification, or improper installation
procedures. Furthermore, this warranty covers only products which have all original
and unaltered markings and labels (serial numbers, model numbers, etc.) of
manufacture.
This warranty shall be the sole and exclusive remedy to the original purchaser. In no
event will Proliphix be liable for incidental or consequential damages (including property
and economic) of any kind arising from the sale and use of this equipment. Proliphix is
not liable for any claim made by a third party or made by a purchaser for a third party.
Proliphix, shall, at its option, repair or replace any product found defective, without
charge for parts and labor. Repaired or replaced equipment or parts supplied under this
warranty shall be covered only by the unexpired period of the warranty.
