Beta Draft Confidential
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Proliphix Thermostat Installation Guide, Release 1.0
Part No. 600-01000-100
Technical
Support
When contacting Proliphix for technical assistance, please have the following information available:
Product model and serial number.
Type of heating/cooling system (example: gas, oil, or electric; warm air, hot water, heat pump,
steam or gravity).
Location and number of wires attached to your Proliphix thermostat.
For additional assistance, please contact Proliphix Technical Support,
9:00 AM to 5:00 PM Eastern Standard Time Monday to Friday:
Web: www.proliphix.com
Email: [email protected]
Telephone: 1-866-IPLIVING
Fax: 978-692-3378
Warranty
Information
Proliphix, Inc. warrants its products to be free from manufacturing defects in materials and workmanship
under normal use for a period of 1 Year from the date of purchase for Professional Series thermostats and 90
Days from the date of purchase for Basic Series thermostats.
Proliphix shall not be liable to honor the terms of this warranty if the product has been used in any other
application other than that for which it was intended, or if it has been subjected to misuse, accidental damage,
modification, or improper installation procedures. Furthermore, this warranty covers only products which have
all original and unaltered markings and labels (serial numbers, model numbers, etc.) of manufacture.
This warranty shall be the sole and exclusive remedy to the original purchaser. In no event will Proliphix be
liable for incidental or consequential damages (including property and economic) of any kind arising from the
sale and use of this equipment. Proliphix is not liable for any claim made by a third party or made by a
purchaser for a third party.
Proliphix, shall, at its option, repair or replace any product found defective, without charge for parts and labor.
Repaired or replaced equipment or parts supplied under this warranty shall be covered only by the unexpired
period of the warranty.
In no event shall Proliphix's liability exceed the price paid for the product from direct, indirect, special,
incidental, or consequential damages resulting from the use of the product, it's accompanying software, or its
documentation. Proliphix offers no refunds for its products.
Except as expressly set forth in this warranty, Proliphix makes no other warranties, expressed or implied, nor
authorizes any other party to offer any warranty, including any implied warranties of merchantability or fitness
for a particular purpose. Any implied warranties that may be imposed by law are limited by the terms of this
limited warranty. This warranty statement supersedes all previous warranties.
This warranty extends to products purchased directly from Proliphix or an authorized Proliphix dealer,
distributor or reseller.
Material
Return
Procedure
No merchandise may be returned for credit, exchange, or service without prior authorization from Proliphix.
To obtain warranty service for Proliphix products, contact Proliphix Customer Service (1-866-IP-LIVING)
and request a Return Material Authorization (RMA) number.
Products may be returned for credit, exchange, or service with a Proliphix RMA number. Enclose a note
explaining the symptoms of the problem, stating the RMA number, and the name, address and phone number
of the company or individual contact.
Authorized returns must be shipped prepaid to Proliphix:
Proliphix, Inc.
Suite #1
66 Tadmuck Road
Westford, MA 01886
