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Pro-face FP3900-T41, User Manual

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FP-3900T Series User Manual

6-2

6.1

Troubleshooting

6.1.1

Possible Device Problems

This chapter explains the main method of dealing with the trouble in the use of the FP.

Possible types of trouble while using this unit are as follows.

No display

•

No display appears after the unit is switched on. 

•

The screen disappears during standard operation.

•

The screen does not display normally.

Touch panel does not respond

•

The touch panel does not respond when pressed. Its reaction time is abnormally long.

•

For problems other than problems of the FP, please refer to the manual of each equipment.

To prevent an electric shock, be sure the power cord is not connected when wiring the unit.

• This section assumes that the FP is the cause of a problem, not the host. When 

the host is the problem, please refer to its corresponding manual.

Summary of Contents for FP3900-T41

Page 1: ...FP 3500T 3600T 3650T Series User Manual 8VHU 0DQXDO 3 7 6HULHV...

Page 2: ...ics Corporation All rights reserved NOTICE 1 Copying this manual s contents either in whole or in part is prohibited without the express permission of Digital Electronics Corporation Japan 2 The infor...

Page 3: ...sent danger of electrical shock be sure to unplug the power cable from the FP unit before plugging the cable s other end into the wall Do not use power in excess of the unit s specified voltage range...

Page 4: ...ructions given in Chapter 3 Installation and Wiring to insure it is done correctly Do not use the FP in an environment with flammable gas since it may cause an explosion The FP is not appropriate for...

Page 5: ...r will look different when viewed from an angle outside the specified view angle This is also normal Displaying a single screen image for long periods of time can cause an afterimage to remain To corr...

Page 6: ...the possibility that the new board may not be able to be connected to the FP SEE 2 3 Interface Specifications page2 5 When a signal timing value not compatible with this device is entered or if the e...

Page 7: ...ns additional or useful information 1 2 Indicates steps used to accomplish a given task Be sure to follow these steps in the order they are written 1 Indicates useful or important supplemental informa...

Page 8: ...ation Gasket Installation Fasteners 12 4 3 set attached to the FP unit 1 AC Power Connector atached to the FP unit 1 USB Cable Clamp 1 Warning Caution Information 1 This unit has been carefully packed...

Page 9: ...lat front panel provides protection equivalent to the rigorous IP65f standard Even without its optional protective cover the front panel is highly resistant to both water and dust Panel can be used as...

Page 10: ...www pro face com otasuke Software Mouse Emulation Software Manual FP 3900T series User Manual 1 Designates the type of protection provided 2 Indicates the degree of protection provided to the human bo...

Page 11: ...front face of a metal panel If this unit is installed so as to cool itself naturally be sure to install it in a vertical panel Also be sure that the FP unit is mounted at least 100 mm away from any a...

Page 12: ...3900T Series is a CE marked product that conforms to EMC directives and Low Voltage directives EN55011 Class A EN61000 6 2 and EN60950 1 First Edition For detailed CE marking information contact your...

Page 13: ...12 MEMO...

Page 14: ...vironmental specifications 2 2 2 1 3 Structural specifications 2 3 2 2 Functional Specifications 2 4 2 2 1 Performance 2 4 2 2 2 Display 2 4 2 3 Interface Specifications 2 5 2 3 1 Analog RGB Interface...

Page 15: ...ignal Lines 3 11 Chapter 4 Setting up and Adjusting the FP unit 4 1 Operation Mode Setup 4 2 4 1 1 Preset Settings and Adjustments for Dip Switch and Slide Switch 4 2 4 1 2 Status of Front LED in Oper...

Page 16: ...15 7 1 1 Cleaning the Display 7 2 7 1 2 Installation Gasket Replacement 7 3 7 2 Periodic Check Points 7 4 7 3 Backlight Replacement 7 5...

Page 17: ...MEMO 16...

Page 18: ...1 1 1 Introduction 1 System Design 2 Optional Equipment This chapter describes the outline of FP Series...

Page 19: ...00 O 5 m Straight Cable Dsub 9 pin female For image signal output DVI D Cable FP DV01 50 5 m FP DV01 100 10 m XGA standard DVI D 24 pin Or Analog RGB Interface Cable FP CV02 45 4 5m XGA standard Dsub...

Page 20: ...DV01 100 1 1 The FP DV01 100 can be used only when connected to a PS 2000B unit When using the FP DV01 100 be sure to turn the PS 2000B s internal dipswitch 4 ON When using the FP DV01 50 turn this s...

Page 21: ...FP 3900T Series User Manual 1 4 MEMO...

Page 22: ...ations 2 Functional Specifications 3 Interface Specifications 4 Cable Diagrams 5 Names and Functions 6 Dimensions This chapter describes the general functional and interface specifications of the FP a...

Page 23: ...ore than 30 C Storage Temperature 20 to 60 C Ambient Operating Humidity 10 to 90 RH Wet bulb temperature 39 C or less no condensation Ambient storage Humidity Air Purity Dust 0 1 mg m3 or less No elec...

Page 24: ...allowed to adhere to the unit for long periods of time If the FP s front face protection sheet becomes peeled off these conditions can lead to the ingress of oil into the FP and separate protection m...

Page 25: ...TFT Color LCD Resolution 1280 H 1024 V pixels 1pixel R G B color dots Dot Pitch 0 294mm 0 01in 0 294mm 0 01in Display Colors 16 777 216 colors R G B color 8 bits each Brightness Control Available Con...

Page 26: ...c Hz Dot Clock MHz Screen Resolution Expansion H Horizontal V Vertical Display Resolution 640 400 31 469 70 000 25 175 2 H 2 56 V 1280 1024 640 480 31 469 59 992 25 175 2 H 2 13 V 640 480 35 000 66 67...

Page 27: ...rved NC spare for input 5 Digital grounding Digital signal GND 6 Return R R signal GND 7 Return G G signal GND 8 Return B B signal GND 9 Reserved NC spare for input 10 Digital grounding Digital signal...

Page 28: ...25 175 2 H 2 56 V 1280 1024 640 480 31 469 59 992 25 175 2 H 2 13 V 640 480 35 000 66 670 30 240 640 480 37 861 72 810 31 500 640 480 37 500 75 000 31 500 720 400 1 1 When you use this resolution set...

Page 29: ...A0 7 DDC Data 19 TMDS DATA0 SHIELD 8 NC 20 NC 9 TMDS DATA1 21 NC 10 TMDS DATA1 22 TMDS CLOCK SHIELD 11 TMDS DATA1 SHIELD 23 TMDS CLOCK 12 NC 24 TMDS CLOCK If a cable other than the specified DVI D cab...

Page 30: ...a Set Ready 1 7 RS Request to Send FP Host 8 CS Clear to Send FP Host 9 NC Used internally Concerning Signal Names Signal names used for the serial interface on FP units are designed to match the pin...

Page 31: ...P1 is required USB Interface USB 2 0 1 1 compliant Supported speed Low 1 5Mbps Full 12 Mbps Hi 480M bps Communication distance Max 5m The USB Interface is supported by a host PC equipped with Windows...

Page 32: ...ps Hi 480M bps Power supply voltage 5 VDC 5 Output current 500mA max Communication distance Max 5m Connectable USB 127 1 1 Those total numbers are based on how many a host PC can connect USB but the n...

Page 33: ...R Input 1 RED IN RED VIDEO 1 Output RED VIDEO 1 2 Analog G Input 2 GRN IN GRN VIDEO 2 Output GRN VIDEO 2 3 Analog B Input 3 BLU IN BLU VIDEO 3 Output BLU VIDEO 3 4 Reserved 4 NC NC 4 NC 4 5 Digital gr...

Page 34: ...ata 7 DDC Data 7 8 NC 8 NC NC 8 NC 8 9 TMDS DATA1 Input 9 TMDS DATA1 TMDS DATA1 9 Input TMDS DATA1 9 10 TMDS DATA1 Input 10 TMDS DATA1 TMDS DATA1 10 Input TMDS DATA1 10 11 TMDS DATA1 SHIELD 11 TMDS DA...

Page 35: ...2 4 4 USB Interface Cable Pin Connections FP SIO cable PC 1 CD Output 1 CD CD 1 Input CD 1 2 RD Output 2 RD RD 2 Input RD 2 3 SD Input 3 SD SD 3 Output SD 3 4 DTR Input 4 DTR DTR 4 Output DTR 4 5 GND...

Page 36: ...r Connector for Serial RS 232C interface Used for sending touch panel data to between the hosts H USB Connector Type B Connector for USB interface Used for sending touch panel data to the hosts or use...

Page 37: ...nal Dimensions Unit mm in Side Front Rear 419 16 50 Top center of display area center of unit 2 5 0 10 8 M4 Effective Screw Depth 7 0 28 460 18 11 12 7 0 50 100 3 94 75 2 95 5 0 20 390 15 35 352 13 86...

Page 38: ...are representative values depending on the type of connection cable used Therefore they are all intended for reference only 16 0 63 Top Front Side Bottom Side center of display area center of unit 2...

Page 39: ...FP 3900T Series User Manual 2 18 2 6 4 Installation Fasteners Unit mm in 11 0 43 16 0 63 31 1 22 M6 10 0 39 16 6 0 65...

Page 40: ...panel or cabinet s surface is flat in good condition and has no jagged edges Create the correct sized opening required to install the FP using the installation dimensions given If desired metal reinf...

Page 41: ...20 MEMO...

Page 42: ...3 1 3 Installation and Wiring 1 Installation 2 Wiring This chapter explains the installation method and the wiring method for the FP...

Page 43: ...stallation Gasket Replacement page7 3 Before installing the FP into a cabinet or panel check that the installation gasket is securely attached to the unit A gasket which has been used for a long perio...

Page 44: ...tion Requirements For easier maintenance operation and improved ventilation be sure to install the FP at least 100 mm 3 94 in away from adjacent structures and other equipment SEE 2 6 5 Panel Cut Dime...

Page 45: ...FP to exceed its standard operating tem perature When installing the FP in a slanted panel the panel face should not incline more than 30o When installing the FP in a slanted panel and the panel face...

Page 46: ...he FP into the panel cut as shown here 2 Insert the installation fasteners into the FP s insertion slots at the left right top and bottom of the unit total 12 slots Panel FP Panel Cut Panel Side Top I...

Page 47: ...pull the fastener back until it is flush with the rear of the attachment hole 4 Use a Phillips screw driver to tighten each fastener screw and secure the FP in place Do not use too much force since i...

Page 48: ...n operating the FP Since there is no power switch on the FP unit be sure to attach a breaker type switch to its power cord Power Cord Diameter 0 75mm2 to 2 5mm2 0 0009 to 0 0097inch2 18AWG to 12 AWG C...

Page 49: ...Opening button to clamp the pin place 4 After inserting all three pins insert the Power Plug into the Power Connector at FP Fix the plug with two 2 minus screws Recommended Drivers SZS 0 6X3 5 1205053...

Page 50: ...connector 2 Insert the cable clamp into the cable clamp holder as shown in figure 1 and tighten the clamp until the cable is secured in place USB Cable Clamp Removal Procedure 1 Push in the cable cla...

Page 51: ...utput signal lines Connect a lightning surge absorber as shown in the diagram to deal with power surges To avoid excess noise make the power cable as short as possible The temperature rating of field...

Page 52: ...he wire as short as possible When using a long grounding wire replace the thin wire with a thicker wire placed in a duct If this equipment does not function properly when grounded disconnect the groun...

Page 53: ...FP 3900 Series User Manual 3 12 MEMO...

Page 54: ...4 1 4 Setting up and Adjusting the FP unit 1 Operation Mode Setup 2 Screen Display Adjustment This chapter describes the settings of the operation mode and the OSD...

Page 55: ...n is effective to the Dip Switches and the Slide Switch After changing the settings of the Dip Switches and the Slide Switch be sure to restart your FP unit The factory default for the FP unit s Dip S...

Page 56: ...e touch panel between USB and RS 232C The default setting is RS 232C 4 1 2 Status of Front LED in Operation Modes LED OFF Green Orange Green Red Flash Orange Flash 1 1 Only while No signal is displaye...

Page 57: ...en is displayed in the center of the screen In this mode the touch panel cannot be used to export data to external devices unless the settings for the OSD are completed 2 Main Menu Using the OSD OSD i...

Page 58: ...ithout saving the set value that data will disappear The last saved data will be read into the system when the FP starts To enable the changed value be sure to press the button All the setting values...

Page 59: ...click sound All Reset Resets the current OSD value to the default value Input Source Switches Analog RGB and DVI D Auto Adjust Automatically adjusts the display position of the screen Analog RGB only...

Page 60: ...turns to the top menu Custom Display Selection of the change item Dimmer Auto Adjust Enable OSD Transparent Sharpness Applies the setting and then returns to the top menu Cancels the setting and then...

Page 61: ...and OFF Auto OFF function disabled When an input data resolution of 720 x 400 is used in the VGA text mode set this parameter to ON For other resolutions set this parameter to OFF Default OFF Enables...

Page 62: ...ancels the setting and then returns to the top menu Applies the setting and then returns to the top menu Cancels the setting and then returns to the top menu Auto Adjust Analog RGB only Auto Gain Anal...

Page 63: ...MEMO FP 3900TSeries User Manual 4 10...

Page 64: ...5 1 5 Touch Panel Data 1 Touch Interface Data This chapter describes the outline of the software to input the touch panel data to the host computer...

Page 65: ...ted in the upper left corner of the screen FP 3900TSeries OS Touch I F Program Calibration Windows NT4 0 SP6a or newer ver Windows 2000 Windows XP UPDD 1 1 The UPDD is used for both English and Japane...

Page 66: ...to 3FFh Example If the coordinate X 23 11h Y 500 1F4h is touched and moved to the coordinate X 63 3Fh Y 250 FAh 11h 0h 17h 1h F4h touched 11h 0h 17h 1h F4h continuous output with the same location 11...

Page 67: ...MEMO FP 3900T Series User Manual 5 4...

Page 68: ...6 1 6 Troubleshooting 1 Troubleshooting 2 Error Message...

Page 69: ...isappears during standard operation The screen does not display normally Touch panel does not respond The touch panel does not respond when pressed Its reaction time is abnormally long For problems ot...

Page 70: ...reen Display Is it using the correct power voltage Turn OFF the power switch Is the power supply cable connected properly to the unit There is a problem with the FP unit Please contact your local FP d...

Page 71: ...local FP distributor Is the PC operating Start the PC Connect the RGB cable DVI D cable correctly SEE 2 4 Cable Diagrams page2 12 Adjust the screen display position SEE 4 2 Screen Display Adjustment...

Page 72: ...Settings and Adjustments for Dip Switch and Slide Switch page4 2 Touch panel is not working Is the SIO or USB cable connected correctly Connect the SIO or USB cable correctly SEE 2 4 Cable Diagrams pa...

Page 73: ...g has been input that is not compatible with the FP unit Set the FP Output settings so that they match the PC s frequency and resolution The dot clock has greatly exceeded of the FP units usable timin...

Page 74: ...7 1 7 Maintenance 1 Regular Cleaning 2 Periodic Check Points 3 Backlight Replacement This chapter indicates necessary cautions and instruction standards to maintain your FP...

Page 75: ...ay any dust or stains Do not clean the unit with thinner organic solvents or strong acids Do not use sharp or hard objects such as a mechanical pencil or screwdriver to push on the display This could...

Page 76: ...ring page3 1 A gasket which has been used for a long period of time may have scratches or dirt on it and could have lost much of its water resistance Be sure to change the gasket at least once a year...

Page 77: ...within the specified range 10 RH to 90 RH dry bulb temperature of 39 C or less Is the operating atmosphere free of corrosive gasses Electrical Specifications Is the Rated Voltage Range appropriate Rat...

Page 78: ...Chapter 7 Maintenance 7 5 7 3 Backlight Replacement FP 3900T series backlights cannot be replaced by customers When you need to replace the backlight of your FP 3900T contact your local distributor...

Page 79: ...MEMO FP 3900T Series User Manual 7 6...

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