Printek Interceptor 800 Series, Integrator'S Manual

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Troubleshooting
Problem Possible Cause Solution
Alert light and battery light
flashing Low power Charge Battery
Printer will not power on Battery not installed properly Remove and reinstall battery making sure
contacts aligned
AC Adapter not working Use only Printek supplied AC Adapters.
Battery discharged Recharge battery
Printer turns itself off
Electrostatic discharge May occur in extreme low humidity
conditions. Turn printer back on with power
button
Battery discharged Recharge or replace battery
Battery indicator does not
light or does not stay lit when
USB power adapter is
connected Battery already fully charged No action required
Power adapter not receiving power Check USB connection at host
Battery not installed properly Remove and reinstall battery
Battery not charging Faulty USB connection or battery Check USB connections, replace battery
Poor Print Quality Low Battery Recharge battery
Print head dirty Clean print head
Poor quality or old paper Verify paper from approved source, try new
roll
Paper not feeding Obstruction in paper path or paper
improperly installed Check paper path and reinstall paper
Paper Load
Poor quality paper Verify paper from approved source
Paper door not fully closed Check and close paper door
Paper does not advance to
black mark reliably Dirty black mark/paper sensor Clean sensor
Black mark density/contrast Adjust Mark sensitivity Black Mark
Sensing
Paper not feeding reliably or
Print is compressed vertically
Poor quality paper Verify paper from approved source
Heavy or thick forms; specialty
paper with click finish Lower the Max paper speed
Paper door is not fully closed Check and close paper door
Print Garbled Low Battery Check and recharge battery
Improper USB interface
configuration Connect printer to different USB port.
Paper door not fully closed. Check and close paper door
Printer will not print Low battery Recharge battery
Paper not loaded correctly Check paper path and reinstall paper.
Paper Load
Cannot print via optional
interface Interface not configured correctly Print a self-test to verify printer settings.
Make sure the interface is selected and
make sure printer and host set ups match.
Performing A Printer Self-Test