Primera LX910 User Manual Download Page 79

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Troubleshooting and Maintenance

F. TECHNICAL SUPPORT

If you have difficulties in operating your Printer, the procedures

in this manual and the software User's Guide should, in most

cases, solve the problem. If you still have difficulty, contact the

technical support using one of the methods listed below.

Source Location

Primera Knowledge Base

www.primera.com/kb

BarTender Software Help files Open the software. Click on the

Help

Menu - Contents

Email Support

www.primera.com/customer-support

Phone Support

763-475-6669 (Mon - Fri 8 a.m. - 6 p.m CST)

INDEX

TOC

Summary of Contents for LX910

Page 2: ...hich can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Re orient or relocate the receiving antenn...

Page 3: ...om BarTender 31 D Printing from Other Programs 32 E Adjusting Print Alignment 33 F Creating a Full Bleed Print 35 G Printer Driver Settings 36 Section 5 Printing from a Mac 40 A Printer Utility Settin...

Page 4: ...l hand with a pointing finger icon appears Click on the line with the icon and the document will jump to that page If you want to return to the Table of Contents move the icon to the top of the page a...

Page 5: ...al heat build up Do not place the printer near heat sources such as radiators or air ducts or in a place subject to direct sun light excessive dust mechanical vibration or shock Allow for adequate cle...

Page 6: ...Adapter Separate Power Cord 6 USB Cable If other USB cable is used it must be 6 2 M or less Color Dye Ink Cartridge Part Number 53492 Coming Soon Pigment Ink Cartridge Part Number 53493 Warranty Stat...

Page 7: ...e label to be fed from the printer The Ink Low LED will illuminate when a cartridge has 10 or less of its ink remaining The Unload Button will unload the installed label stock by reversing it through...

Page 8: ...nd power switch found on the rear panel of the printer This illustration shows the interior of the printer Power Input Port USB Port Power Switch 2 5 2 0 1 5 1 0 Sensor Adjustment Roll Arm Fixed Throa...

Page 9: ...Getting Started 5 Grit Roller Cutter Track Pressure Rollers Removable Panel to clear label jams Cartridge Carrier Cutter Wheel Replacement Access Port INDEX TOC...

Page 10: ...printer before ordering large quantities Primera will only assume responsibility for custom label stock ordered from Primera Label Width Liner Width Distance from edge of Media to edge of Label Width...

Page 11: ...There are two factors that determine whether the printer will accept any particular stock thickness 1 The ability for the printer to pull the paper through the print area 2 The ability for the sensor...

Page 12: ...ator to apply your labels be sure to order label stock with the correct orientation for your applicator For example most applicators will apply the side of the label first so you will want to print th...

Page 13: ...e following steps will guide you through loading label stock in your printer Make sure power is connected and printer is on 1 Open the Top Cover 2 Lower the Roll Guide and pull it outward to make room...

Page 14: ...rd until it touches the Roll Stop 5 Flip up the Roll Guide and slide it inward until it touches the label stock The Roll Guide will automatically pull back slightly to the correct position There shoul...

Page 15: ...des to provide proper guidance but not close enough to pinch the label stock 0 1 mm gap on either side If the label stock is pinched by the guides poor print quality or feeding problems could result 9...

Page 16: ...de bar lines up to this measurement See dashed line in the illustration below Important Note You must adjust the Stock Sensor before loading nonstandard label stock Circular Labels If you are using Ci...

Page 17: ...ore information on changing the Stock Sensor Mode see Section 2D Through Hole Labels If you are using card stock or label stock that has a hole punch or a notch to identify a transition from backing t...

Page 18: ...If you are using standard die cut labels that look similar to the graphic use this setting regardless of the size of the label Also use this setting for Through hole label material where a hole is pu...

Page 19: ...ENT CUT MODE Use the Present Cut Mode to adjust how the printer presents labels after they are printed or if when they are cut after printing To adjust the Present Cut Mode open the PrintHub program 1...

Page 20: ...ue Cut after label count This option will cut after the number of labels specified in the toggle box that appears when this option is selected This is useful if you have front back labels or sets of l...

Page 21: ...he printer This should be used only if you have a label rewinder attached Present after no activity This setting will present at the end of a print job if the printer does not receive another print jo...

Page 22: ...the printer via USB and turn on the power The PrintHub accesses most of the information it uses from the printer itself so the printer must be turned on and communicating for the program to be useful...

Page 23: ...in 10 increments Example 100 to 90 to 80 etc B USING THE COST ESTIMATOR The cost estimator is found under the queue on the first tab of the PrintHub The last five job costs are stored in the list Each...

Page 24: ...that the per label cost will decrease and become more accurate as the number of labels printed increases This is because the ink that is used for beginning and periodic cartridge maintenance is divid...

Page 25: ...PrintHub 21 To change a cartridge follow this procedure 1 Open the Cover 2 Press or pinch the tab on the front of the cartridge holder 3 Remove the cartridge Lift Here INDEX TOC...

Page 26: ...overing the nozzles 5 Place the new cartridge into the empty carriage Note When installing the cartridge tilt the cartridge at a slight backward angle of approximately 30 degrees 6 Close the lid on th...

Page 27: ...programs can be used to print If printing from other programs please follow the guidelines in Section 4D When you open BarTender you will be given the choice to select an existing label or create a ne...

Page 28: ...24 Printing from a PC 2 Select Blank Template Click Next 3 Select Color Label 910 Click Next INDEX TOC...

Page 29: ...Printing from a PC 25 4 Select Specify Custom Settings Click Next 5 Set the page size width and height to match labels installed in the printer Click Next INDEX TOC...

Page 30: ...C 6 Select your label shape This is typically Rounded Rectangle for standard labels from Primera 7 Set all of the margins to zero You can adjusted the left margin and Top of Form in the Label Alignmen...

Page 31: ...Printing from a PC 27 8 Set Rows and Columns to 1 for a standard label 9 Set Template Size to be the same as the label size INDEX TOC...

Page 32: ...sh the remaining default wizard options will be set and no picture will be added 11 Select Embedded Picture Click the File Button to browse to the location of your photo graphic file Set the Size Meth...

Page 33: ...el setup summary If it is correct click Finish Your blank label will be displayed You can edit any of these settings by going to the File Menu and selecting Page Setup Basic and advanced settings are...

Page 34: ...it to open up image settings and browse to the image graphic that you would like to insert Add Barcode Click the Barcode button Now click anywhere on your label A barcode settings window will appear...

Page 35: ...e Print button or go to the File Menu and select Print The Print Dialog window will appear 2 Select the Color Label 910 3 Set the number of copies 4 Click Print Tip Click on Document Properties to adj...

Page 36: ...et the custom page size just as you would set print quality in the printing preferences In the example below from Illustrator the label size is 4 x 4 so the custom page size is set to 400 x 400 displa...

Page 37: ...Standard printers feed a sheet and start printing based on the start of the sheet They also prohibit printing to the edge of the sheet This is to avoid any need for alignment The LX910 senses the beg...

Page 38: ...he current value to move the tear point away from the printer The value is automatically saved as soon as you set it Left Margin Offset This value moves the printed label left or right Add to the curr...

Page 39: ...se settings in the status monitor and printing application BarTender Page Size Increase the page size width by 03 inches 1mm Increase the height by 03 inches 1mm If you are using BarTender simply chan...

Page 40: ...t label G PRINTER DRIVER SETTINGS Once the printer driver has been successfully installed you will need to setup the driver with the appropriate print options Refer to the following steps to change or...

Page 41: ...Select Printing preferences The preferences screen will appear Note on PC Settings Most applications allow you to change these same printer driver options from their Print and or Printer Setup screen...

Page 42: ...to right or as shown on the screen select portrait If you wish your printing to rotate 90 degrees from what you see on the screen so it is printing horizontally select landscape as your orientation R...

Page 43: ...mode ICC Gloss Paper ICC Gloss Polyester and ICC Matte Bopp are all ICC calibrated color matching options Select the setting that corresponds to your installed Primera media of the same type to produc...

Page 44: ...installs with your printer driver and can be accessed through the Printer Setup in Mac under Apple Icon System Preferences Options Supplies 1 Connect the printer via USB and turn on the power The Col...

Page 45: ...hird Tab Calculates cost per label based on last label printed Info Tab Fourth Tab Displays Printer Information including firmware version driver version total prints and the default Saturation level...

Page 46: ...die cut labels that look similar to the graphic use this setting regardless of the size of the label Also use this setting for through hole label material where a hold is punched through each label o...

Page 47: ...white space to the end of the label being printed Set the Output Mode Toggle the Output mode to set whether or not the last label printed will be presented or left inside the printer To adjust the Ou...

Page 48: ...Load Feed button on the printer control panel Set Ink Saturation This option controls the amount of ink used when printing an image The default is 100 which will provide the most accurate color match...

Page 49: ...p of the window Adjust the cartridge costs according to the actual price paid for them The estimate does not take currency into account so you can assume that whatever value you entered is displayed i...

Page 50: ...at we recommend It saves time by eliminating the need to setup a custom page size for each label You may download a trial version at their website www belightsoft com To setup a label and print follow...

Page 51: ...elect ANY label and click Choose You will have to setup a new label before it will appear on the Custom tab Click on the information icon to display label size information Click on Change Layout 3 Cli...

Page 52: ...48 Printing from a Mac 4 The setup will contain a default name and setup All of this information needs to be changed First change the name to match your label size INDEX TOC...

Page 53: ...xample we will setup a 2 5 wide x 2 high label Label Width and Height should match Page Width and Height A standard Corner radius rounded corner is 125 Paper Size should be set to Other Rows and Colum...

Page 54: ...you setup from the custom tab Click OK 7 Add Images Barcodes or text using the buttons across the top ribbon For more information on how to setup a label and use the software contact Belight or visit...

Page 55: ...Printing from a Mac 51 8 Choose the Color Label 910 as the printer and click Next 9 You may print at this point However if you wish to adjust print settings click on the Show Details button INDEX TOC...

Page 56: ...rom a Mac 10 Next click on the Layout menu to reveal additional menu options Choose Saturation Ink Quality 11 Set your Saturation Ink and Quality settings according to the guide in section 5F Click Pr...

Page 57: ...R 1 Set the Page Label size in the Program Create your document using the File New command Set your width and height to correspond with the label stock installed in the LX910 Also be sure to set the b...

Page 58: ...le Print The following screen will appear Before doing anything else click the Page Setup button and set the paper size for the printer This should correspond to the label size installed in your print...

Page 59: ...Custom Paper Size Click the plus button to add a new custom paper size Enter the size on the right Be sure to adjust the top bottom left and right margins to 0 Change the name from untitled to the si...

Page 60: ...k the Printer button to change the print quality settings for this print Select Label Printer Settings from the drop down selection Change your printer settings to the desired quality When you have fi...

Page 61: ...from the Paper Size drop down menu This should correspond to the label size installed in your printer If your label size is not listed you will need to create a custom page size See instructions in t...

Page 62: ...right Be sure to adjust the top bottom left and right margins to 0 Change the name from untitled to the size of your custom page W x H 3 Set the Print Quality Settings After selecting your paper size...

Page 63: ...ttings to the desired quality Click Print E CREATE A CUSTOM LABEL SIZE 1 Create a Custom Page Size Open the program you would like to print from and select File Page Setup Using the Paper Size drop do...

Page 64: ...hey also prohibit printing to the edge of the sheet This is to avoid any need for alignment The LX910 senses the beginning of the label with an optical edge Because of this it is necessary to align th...

Page 65: ...Adjust print alignment using the Color Label 910 Utility Go to Apple Icon System Preferences Print and Scan Select the Primera Color Label 910 and select Open Print Queue 2 Select Setup Utility Open P...

Page 66: ...om the current value to move the printed label to the left After adjusting the value click the Set Offsets button to send the value to the printer Note Before adjusting this value make sure the label...

Page 67: ...e under scaling options to select Fit to Page in the print dialogue box if printing from Illustrator Left Margin Offset You must decrease the Left Margin Offset to center the over bleed on the label I...

Page 68: ...t of the label The following items can cause the label sensor to improperly detect the start of a label 1 Top of Form TOF TOF stands for Top of Form and this setting allows you to fine tune the alignm...

Page 69: ...gaps and the sensor will start looking for a gap too late This can cause label skipping or inconsistent print starting points 5 Portrait Landscape If the Portrait Landscape setting does not correspond...

Page 70: ...e Often the page size is not large enough for the label If this is the case you may see white space on the right printers left side of the the label and no image over lap on the opposite side This ind...

Page 71: ...cause the printer makes more horizontal movements across the label 2 Clean the Cartridge Run an automatic cleaning print or manually clean the cartridge as described in Section 5D 3 Change Cartridge T...

Page 72: ...cartridge nozzle cap and the plastic roller Under normal use this can become dirty with ink Clean with rubbing alcohol and a paper towel 6 Color Matching Change your Color Matching setting to Graphic...

Page 73: ...pical DPI for images or graphics saved from web sites We recommend a 300 dpi image 11 Cable Try another USB cable Make sure that it is less than 6ft 2 Meters long Faulty cables or cables that are too...

Page 74: ...s 3 Image File Format Most graphics are created in a graphic application Since this graphic application is not usually on the same computer as the label printer doing the printing it is necessary to e...

Page 75: ...n the printer to achieve the closest color match to the screen Each of these settings employs a slightly different color table developed specifically for the media type listed D POOR PRINT QUALITY CLE...

Page 76: ...ing colors or voids within a color strip remove the cartridge from the printer and proceed to step 4 4 Prepare items needed for procedure 5 Soak the paper towels in water for 5 seconds Note Do not squ...

Page 77: ...on indicated E Repeat until all colors are seen on the paper towel After wiping the nozzles the paper towel should show all three colors If all three colors are present proceed to step 8 If the paper...

Page 78: ...mputer the LED lights may be used to help diagnose the problem LED Explanation Intermittent Flashing Printer is doing maintenance Pause Appears during start up or after a cartridge change Slow Flashin...

Page 79: ...n most cases solve the problem If you still have difficulty contact the technical support using one of the methods listed below Source Location Primera Knowledge Base www primera com kb BarTender Soft...

Page 80: ...sor for die cut labels reflective sensor for labels and tags with black stripe can use continuous and pre printed labels and tags Supply Roll 6 152mm maximum diameter on 3 76mm core Ink Level Warning...

Page 81: ...ull Bleed 35 63 Ink Low LED 3 Ink Saturation 39 44 Installing Label Stock 9 Label Cost 20 Label Size 32 53 57 59 Label Tear Bar 3 Left Margin Offset 7 34 35 62 63 66 Load Feed Button 3 Low Ink Warning...

Page 82: ...ndex Sensor Type 15 43 Sensor Position 12 65 Reflective 7 14 42 Roll Arm 10 Roll Guide 9 Roll Specifications 6 8 Roll Stop 10 Tear Off Position 34 62 TOF 35 36 62 63 64 Unload Button 3 Using BarTender...

Page 83: ...Printed in the United States of America...

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