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Frequently Asked Questions
Where can I view the reports provided by my monitor?
Contact your doctor to obtain all your reports. You should sign a medical
release form submitted to Preventice legal department to receive your reports
at the conclusion of your monitoring study. For additional information, contact
888.500.3522 (press 1, 8).
Why is my monitor not picking up a wireless signal?
1. Power on the monitor and check the signal bars in each room, find the
room with the strongest signal.
2. If this is not possible, once you outside, the device will begin to transmit.
3. If the problem persists, contact 888.500.3522 (press 1, 1, 4).
What is the best way to remove the electrode’s glue residue
from my skin?
Use warm, soapy water to ease removal of electrodes and glue residue.
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