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Frequently Asked Questions
Why is the screen blank and the blue arrow lights circle around
the center button?
The monitor is currently recording. The screen has been turned off to extend
the battery life. To turn on the display, press the event button once (do not
hold). The screen will turn off after a few seconds.
Why does the screen display “Something has gone wrong” and
a 4 digit error code?
Monitor requires reset. Push Target/Select button for 3 seconds then quickly
push the event button (do not push and hold). If the problem persists, contact
888.500.3522 (press 1, 1, 4).
Why is the monitor vibrating or buzzing? (Can be a short or
continuous buzz)
Short buzz:
Verify the electrode pads are properly attached to your body.
Replace pads if necessary.
Continuous long buzz:
The battery needs to be charged. Charge the monitor
for a minimum of 1 hour. The battery can be safely charged for several hours.
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