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Warranty
WARRANTY Information
This Warranty is subject to Eaton Power Quality Pty Ltd (EPQ) standard Conditions of Sale which
govern all sales of products by Eaton Power Quality Pty Ltd.
1.
EPQ products, in general, are warranted against failure due to faulty materials and/or work-
manship for a period of two years from despatch date (ex EPQ store) as per invoice. The
Ferroresonant and 95 Series Power Conditioners and Dry Type Transformers have an
extended warranty - 5 years from date of despatch.
2.
If, within the applicable Warranty period, any EPQ product does not meet the warranty speci-
fied above, and the product was installed and operated in accordance with Australian stan-
dards and EPQ standard installation procedures, EPQ shall thereupon correct any defects
due to faulty materials and/or workmanship.
3.
Any modifications made to the product other than those made by EPQ or its authorised repre-
sentative may cause the Warranty to be void.
4.
For units up to 3kVA that are installed as a portable device, the Warranty covers repair or
replacement of defective parts at the factory, or other service locations as nominated by EPQ,
provided the unit has been returned by the user packed adequately to prevent shipping dam-
age, and approval has been obtained from EPQ before shipment. All costs associated with
the return of the product to EPQ are at the customer’s expense.
For hardwired products 3kVA and above, the Warranty covers on site repair (Metropolitan
area, Capital Cities only) during normal working hours, by EPQ technicians or appointed
agents. For units installed in remote locations, EPQ may, at its discretion, request the equip-
ment to be recovered and returned to the factory or other nominated service locations. In this
case, it is the customer’s responsibility to pack the equipment adequately to prevent shipping
damages and pay freight charges to the location nominated by EPQ. Approval to return
goods must be obtained from EPQ before the goods are despatched.
5.
Units returned for in-warranty repairs, which are found not to be defective, will be subject to
an inspection and handling charge, plus transportation charges.
6.
High grade batteries, designated for Uninterruptible Power Supply (UPS) applications, are
supplied by EPQ for use with EPQ UPS equipment. These batteries have a finite life
expectancy depending on a number of variables, including rate of discharge, depth of dis-
charge, operating temperature, etc.
