27
Service and Support
If you have a question or problem, Table 9, Troubleshooting Guide, may help. If you need more
help,
please have your UPS model number and serial number (on the back label) nearby,
and call the Powerware National Service and Repair Centre on . . . .
1300 303 059
Powerware’s service technicians have in-depth knowledge of the UPS and power problems.
Powerware may tell you the UPS must be returned. If this happens, we will give you a Return
Authorisation (RA) number.
When you return a Powerware 5125 to the factory for any rea-
son, please use the original packing material in which your unit was shipped to you. You
may be responsible for repair charges for damaged units which are not packed in
Powerware packing material.
If you have discarded the original packing material, please call
the nearest Powerware office so that we can ship new packing material to you. If you have any
questions, please feel free to call or fax the nearest Powerware office. Please do not return your
Powerware 5125 without calling Powerware first. Powerware will advise you where to ship your
Powerware 5125.
