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IP410G and IP410C - User Manual

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Summary of Contents for IP410C

Page 1: ...IP410G and IP410C User Manual User Manual for IP410G and IP410C Phones...

Page 2: ...r adapters may damage the phone The phone is only for indoor use And also avoid in high humidity water and some other liquids Do not use the phone during thunderstorms CE FCC WEEE Warning To avoid the...

Page 3: ...D 20 Line LED Line or Memory Key set as Line 20 BLF or BLF List Key LED Line Memory Key set as BLF 20 Shared Line Key LED Line Memory Key set as Shared Line 20 Other Key Led 21 Info Key Instruction 21...

Page 4: ...dial a Call 64 Receive a Call 64 Incoming Call Show Mode 65 Auto Answer 66 Call Hold 66 Call Transfer 67 Call Conference 70 Call Forward 71 Call Return 75 Call Waiting Tone 76 Hide Caller ID 78 Reject...

Page 5: ...rence 101 Forward 101 Transfer 102 Hold 102 Group Listening 103 DND 103 Redial 104 SMS 104 Record 105 URL Record 107 Paging 107 Shared Line 108 Public Hold 109 Private Hold 110 Upgrade 111 Factory Res...

Page 6: ...IP410G and IP410C User Manual 6 Getting Started Packing List The package contains the following parts 1 The phone device 2 The foot stand 3 Handset...

Page 7: ...IP410G and IP410C User Manual 7 4 Headset cord 5 Power adapter 6 Ethernet cable 7 Quick installation reference...

Page 8: ...IP410G and IP410C User Manual 8 Phone Installation 1 Attach the Foot stand 2 Connect the Handset and optional Headset...

Page 9: ...er Initialization After your phone has been powered up the system boots up and performs the following steps Automatic Phone Initialization The phone finishes the initialization process by loading the...

Page 10: ...ress subnet mask default gateway DNS server Status You can view the system status of your phone via phone user interface or web user interface The information of phone status includes Information e g...

Page 11: ...er Manual 11 2 Press Menu Status Network 3 Press Menu Status Account To view the phone status via Web interface Login webpage For How to login please refer to Web Login View the information of Version...

Page 12: ...lt password admin Accounts Select the desired account Select Enable for Account active Filled the SIP Server Filled the Failover SIP server if need Optional Filled the Outbound Proxy Optional Filled t...

Page 13: ...ount Active 4 Filled the Primary SIP SERVER and other account information 5 Click to save the configuration Note All fields with must be filled If changed it requires a phone restart Account Status sa...

Page 14: ...are also can be used as other function keys For more information refer to Memory Keys 4 Soft Key This area shows the soft key labels The default soft key labels are History Directory DND and Menu For...

Page 15: ...o 4 accounts 1 Steady green idle interface during a call 2 Blink red a call incoming Soft keys Labels automatically to identity their context sensitive features Navigation keys 1 OK Up arrow key To mo...

Page 16: ...Redial 16 Transfer 17 SMS 18 Hot desking 19 Call Return 20 Paging 21 Record 22 Shared Line The LED lights status when set as Shared line Stay green Idle Stay red Busy Blinked green Ring Back Blinked...

Page 17: ...e Alphanumeric keypad To enter the phone numbers letters and so on Message To indicator the New message and press to read Headset To indicate that the phone is or not in Headset mode Icon Preview Icon...

Page 18: ...410G and IP410C User Manual 18 Mute Do Not Disturb Volume is 0 Hold Dialed calls Received calls Missed calls Forward calls Conference Keypad locked Keypad unlocked Pick up Call Park Intercom Paging DT...

Page 19: ...10C User Manual 19 Prefix XML Group Local Group XML Browser LDAP Broadsoft Group Conference Forward Transfer Hold Line on Hold DND Redial Call Return SMS Record Recording Group Listening Shared Line O...

Page 20: ...reen Idle status for the monitored line Steady Red The monitored line is calling or during a call Blinked red The monitored line is ringing Off All other unknown status Shared Line Key LED Line Memory...

Page 21: ...isplay or there more options for the item Press info key you can get the complete content or the prompt list for all options Blinked red The line is ringing Steady orange During a Call Blinked orange...

Page 22: ...IP410G and IP410C User Manual 22 3 Fast access to the new missed or Forward calls New Voicemail or Text Message 4 Get all other parties information during a conference...

Page 23: ...nterface to access all configuration settings In many instances it is possible to use both the phone user interface and the web user interface to operate the phone and change settings However in some...

Page 24: ...Mode Wallpaper Screensaver Memory Key Function Overview Line Speed Dial BLF BLF List Voice Mail Direct Pick Up Group Pick Up Call Park Intercom DTMF Prefix Local Group XML group LDAP XML Browser Broa...

Page 25: ...s Press Menu Status Information 2 Input the IP Address in the web browser 3 Input the user name default is admin password default is admin 4 Login successfully Note The PC and phone should be in the s...

Page 26: ...password via Phone Interface 1 Press Menu Setting Advanced settings password default admin Phone Setting Set Password 2 Enter the current PWD password new password and confirm the new password 3 Pres...

Page 27: ...u need to configure a static IP address manually When switch DHCP Static IP and PPPoE to each other or change the Static IP on webpage it will show the warning of restart as following WAN Port To conf...

Page 28: ...ministrator for the PPPoE user name and password To configure PPPoE via phone interface 1 Press Menu Setting Advanced Settings password admin Network WAN Port PPPoE mode 2 Enter the User ID and passwo...

Page 29: ...contact your system administrator PC Port Two modes for PC port bridge and router To configure PC Bridge via Phone interface 1 Press Menu Setting Advanced Settings password admin Network PC Port Bridg...

Page 30: ...P address and other necessary information 4 Click and restart the phone Display Mode This phone support two Display mode Text and Icon Icon Mode all Items are shown same as the main with Icon Text Mod...

Page 31: ...ogin web interface and click Setting Preference 2 Select Icon Mode or Text Mode for the Display mode 3 Click to save the configuration Language The default Phone interface language is English To chang...

Page 32: ...ilable languages depend on the language packs currently loaded to the IP phone Time and Date The time and date show on the idle page and it can be set and change by SNTP server automatically or manual...

Page 33: ...tting Basic setting Time Date Manual Settings 2 Press and or change the right time or you can input the right time 3 Press or Save soft key to save the configuration To configure the Time Date Format...

Page 34: ...e interface 1 To press Menu Setting Basic setting DHCP time 2 Press and or press to change between Disable and Enable 3 Press or Save soft key to save the configuration To configure the Time and Date...

Page 35: ...at via web interface 1 Setting Preference Time Zone 2 Select the necessary one 3 Press to save the configuration Note If the IP Phone cannot obtain the time and date from the Simple Network Time Proto...

Page 36: ...Ring Tone Type via Phone interface 1 Press Menu Setting Basic Settings Ring Tone 2 Press and to select the aimed one 3 Press or Save soft key to save the configuration To adjust the Ring Tone Type via...

Page 37: ...figure Distinctive Ring Tone via Phone Interface 1 Press Directory 2 Select the target contact 3 Press Detail soft key to edit the contact 4 Press and to select the wanted Ring Tone for the contact 5...

Page 38: ...Contact 2 Choose the Ring Tone you want to use 3 Click to save the configuration Font Size To configure the Time Date Format via phone interface 1 To press Menu Setting Basic setting Font Size 2 Press...

Page 39: ...Manual 39 To configure Font Size via Web Interface 1 Setting Preference 2 Find and then choose the desired 18 20 24 26 3 Click to save the configuration Volume You can adjust the volume for the phone...

Page 40: ...ace 1 Option 1 To press and on the idle page 2 Option 2 To press and during the call is ringing To adjust the handset volume via phone interface To press and during a call in handset mode To adjust th...

Page 41: ...speaker mode Wallpaper To change the preferred one picture for you by the following steps To change the wallpaper via phone interface 1 To press Menu Display wallpaper 2 Press and or press Switch sof...

Page 42: ...witch all screensaver pictures display one by one Phone Only the select phone display as screensaver Text logo It works with the Time Logo when enter the value it will display the time and the entered...

Page 43: ...isplay Screensaver 2 Press and or press Switch soft key to Choose the Time out as off 3 Press or Save soft key to save the selected configuration To upload screen saver via Web interface 1 Setting Pre...

Page 44: ...er phone via Web interface 1 Setting Preference 2 Select the photo that to delete 3 Click Delete to delete the photo To wake up screen saver via Web interface 1 Setting Preference 2 Choose Dial First...

Page 45: ...d be letters numbers or underline _ and photo number should be less than 9 2 The default screensaver photos cannot be deleted LED Status Setting Backlight To set Backlight via web interface 1 Click Se...

Page 46: ...y you can add or delete your friends business partner or anyone others phone No so you will not forget their number Or put some anonymous phone No in the blacklist to prevent from being disturbed A To...

Page 47: ...Menu History Local history 2 Press and to select the targeted one Press and switched among the All calls Dialed calls Received calls Missed Calls and Forward Calls 3 Press Option soft key Add to Conta...

Page 48: ...add blacklist manually via phone interface 1 Press Menu Directory Blacklist 2 Press Add soft key 3 Enter the necessary information as Name Phone number 4 Press save soft key or to add the contacts su...

Page 49: ...y information as Name Phone number 5 Press save soft key or to add successfully Upload Contacts photo via web interface 1 Click Directory and select the desired contact 2 Click Choose file to select t...

Page 50: ...via web interface 1 Click on Directory 2 Click Browse to select a contact list file file format must be xml from your local system 3 Click Import XML to import the contact list To export an XML file o...

Page 51: ...heck the contacts via phone interface 1 Press Directory Left Button Left Button and then you can see the item you set press enter you will find the detail Call History This phone maintains call histor...

Page 52: ...configuration To check the call history via phone interface 1 Press the History soft key The LCD screen displays All Calls list 2 Press Right or Left Key to switch among All Calls Missed Calls Receiv...

Page 53: ...ight or Left Key to switch among All Calls Missed Calls Received Calls Dialed Calls and Forwarded Calls 3 Press the Option soft key and then select Delete All from the prompt list 4 Press the OK soft...

Page 54: ...g used as the prefix of the filter condition b For example cn when the name prefix of the cn of the contact record matches the search criteria the record will be displayed on the IP PHONE LCD 3 Filled...

Page 55: ...Key 1 for example 2 Select LDAP in the Type field 3 Click to save the configuration To Configure LDAP Key via phone interface 1 Press Menu Feature Function Keys Memory Keys as Function Keys Memory Key...

Page 56: ...t from the BroadSoft directory You can configure your new phone to access up to 6 BroadSoft directories Contact your system administrator for the access URL of the BroadSoft directory To Configure Bro...

Page 57: ...ed You can configure the IP phone to access up to 3 call log items Contact your system administrator for the access URL of the BroadSoft call log To Configure Call log via web interface 1 To click Dir...

Page 58: ...de hear dial tone 3 5 any digit of 3 4 or 5 147 any digit 1 4 or 7 2 011 replace digit 2 with 011 when dialing To configure dial plan via web interface 1 Click Account Advanced Dial Plan 2 Filled the...

Page 59: ...ome countries have a different emergency number for each of the different emergency services You can specify the emergency telephone numbers on the IP phone for contacting the emergency services in an...

Page 60: ...ftkey Layout This feature mainly defines which shown on the soft key in some status For example what the soft key displays when dialing or talking To configure Soft key via web interface 1 Click Setti...

Page 61: ...l show in the next page softkey you can check by press more Programmable Key For the default keys as Soft keys Navigation keys and so on you can define them as some specific feature and it works only...

Page 62: ...n please refer to IP40 User manual Basic Call Features Place a Call There are three ways to dialing a call Handset Headset and Hands free speakerphone To place a call by Handset Pick up the handset or...

Page 63: ...2 HeadSet Priority Enable 3 Ring Device For HeadSet User Headset 4 Press Placing a call by hands free speakerphone 1 Press the or press the Line key then you can hear the dial tone 2 Press the number...

Page 64: ...corresponding line key 3 Dial another phone number 4 Press the Send soft key or then make the second call End a Call Here shows to end a call during three modes To end a call by Handset 1 Press the C...

Page 65: ...key when the call is coming 1 To press the Reject soft key to reject the call Or press to reject the current call 2 To press Forward to forward to another phone 3 To press Silence soft key and then th...

Page 66: ...To enable Auto Answer via Web interface 1 To Click Account Advanced 2 To choose Yes for the Auto Answer 3 To click to save the configuration To Disable Auto Answer via Webpage 1 To Click Account Adva...

Page 67: ...e the call on hold To hold a call during the speaker mode 1 Press Hold soft key or to hold the current call 2 Press Resume soft key or to resume the call on hold Call Transfer This phone supports blin...

Page 68: ...ion should at least one line key set as Auto Semi Attended Transfer 1 Press or transfer soft key during the conversation the call is on hold now 2 Enter the number transfer to and then press then you...

Page 69: ...e call when C is ringing or answering then C and B in the same call and the transfer is successful Transfer to New Call via web interface 1 Click Setting Feature 2 Select Transfer Mode via DSS key New...

Page 70: ...4 C answering the call 5 A press or the conference soft key then A B and C are now in a conference and now this is 3 way conference 6 A press line 3 key the current 3 way conference is placed on hold...

Page 71: ...rops the call A C or A B conversation continues 3 The conference feature is not available on all servers For more information contact your system administrator 4 To realize the 5 ways conference the l...

Page 72: ...able choice 3 Enter the forward to number and on code optional off code optional 4 Press or Save soft key to save the configuration To configure busy forward With this feature the incoming calls are i...

Page 73: ...swered after some time 1 Press Menu Features Call forward No answer forward 2 Press and or press to select the enable choice 3 Enter the forward to number and on code optional off code optional 4 Pres...

Page 74: ...410C User Manual 74 To configure Forward via Web Interface 1 Setting Features 2 Click On for the Always Busy No Answer 3 Fill the Forward to Number 4 Optional fill the on off code 5 Click to save the...

Page 75: ...via Web Interface 1 Setting Features 2 Click Off for the Always Busy No Answer 3 Click to save the configuration To configure dynamic forward Forward an incoming call during the ringing 1 When the pho...

Page 76: ...field 4 Press and or press key to select the Call Return 5 Press or Save soft key to save the configuration To configure the Call Return via Web interface 1 Click Function keys Line or Memory key 2 S...

Page 77: ...IP410G and IP410C User Manual 77 To Change the Call Waiting Tone time via Web interface 1 Click Setting Tones 2 Change the Tone Time as you want for example 3s...

Page 78: ...Press and or press to change the Line ID 3 Press and or press to select the enable choice in Anonymous Call filed 4 Enter the call on code optional call off code optional 5 Press or Save soft key to...

Page 79: ...ine ID 3 Press and or press key to select the enable choice in Rejection filed 4 Press or Save soft key to save the configuration To cancel rejecting anonymous call 1 Press Menu Features Anonymous Cal...

Page 80: ...n and the LCD display 2 To disable the mute function press again DND When you use the DND feature the phone is to reject all incoming calls automatically and you can see the mute icon shown on the Top...

Page 81: ...s and or press key to select the enable choice 3 Press or Save soft key to save the configuration To cancel Key as Send via phone interface 1 Press Menu Features Key as Send 2 Press and or press key t...

Page 82: ...ick the to save the configuration Keypad Lock To enable Keypad Lock via Phone 1 Press Menu Settings Advanced Setting Phone Setting Lock 2 Press Info or Switch to change choose lock type All Keys Menu...

Page 83: ...e is Lock only Emergency Number can be sent 5 To click to save the configuration To Disable Keypad Lock via Webpage 1 Click Webpage Setting Features 2 To choose Disable for the Phone Lock 3 To click t...

Page 84: ...e Hotline auto dial via Web Interface 1 Setting Features 2 Fill the number in the Hotline Number and Hotline Time out 3 Click to save the configuration Delete the number and save the configuration and...

Page 85: ...y and set as Line 3 Select the Account 4 Click the to save the configuration Speed Dial With this feature you can dial one directory by press the definite key To configure Speed Dial feature via phone...

Page 86: ...D 5 Click the to save the configuration BLF You can use the BLF Busy Lamp Field feature to monitor a specific one whether his phone is busy or free 1 When the monitored line is idle the light is stead...

Page 87: ...tion To configure a BLF key by web 1 Click Function Keys Line or Memory key 2 Select the desired Line or Memory key and select BLF in the Type 3 Enter the monitored phone number in the Value field 4 S...

Page 88: ...st via web interface 1 Login and click Account 2 Click Advanced and then fill the Event list BLF URL 3 To configure BLF List Keys 3 1 Click Function Keys Memory Key 3 2 Select the BLF List in the Type...

Page 89: ...the Voice mail feature via phone interface 1 Press Menu Messages Voice Mail Set Voice Mail 2 Enter the Account 1 2 3 4 NO 3 Press or Save soft key to save the configuration To configure Voice Mail Mem...

Page 90: ...Pickup With this feature you can pick up the set line when it ringing To configure Direct Pickup feature via phone interface 1 Press Menu Features Function Keys Line or Memory keys as Function Keys M...

Page 91: ...ted Line or Memory key 3 Press and or press key to select the Group Pickup in the type field 4 Enter pickup code and followed the desired group number 5 Press or Save soft key to save the configuratio...

Page 92: ...s Memory key1 for example 2 Select the wanted Line or Memory key 3 Press and or press Switch soft key to select the Key Event in the type field 4 Press and or press Switch soft key to select the Call...

Page 93: ...s and or press key to select the intercom in the type field 3 Enter the intercom codes followed by desired number 4 Press or Save soft key to save the configuration Then the selected Line or Memory ke...

Page 94: ...ature you should sure that the DTMF Tone is on To configure the DTMF via Web Interface 1 Click Setting Preference 2 Select On for Keypad DTMF Tone 3 Click the to save the configuration To configure th...

Page 95: ...e key is configured as Prefix key you can set the number prefix e g Before the number plus 9 then you don t input 9 press the key and 9 will display on the LCD interface To configure the Prefix via Ph...

Page 96: ...n you press this key the set value is input directly Local Group When use the Local Group feature press the key and enter the local Contacts interface quickly To configure the Local group via Phone In...

Page 97: ...cess the pre defined contact group in the local directory quickly XML Group When use the XML Group feature press the key and enter the Remote Contacts interface quickly To configure the XML group via...

Page 98: ...Phonebook directly To configure the LDAP via Phone Interface 1 Press Menu Features Function Keys Memory keys as Function Keys Memory key1 for example 2 Select the wanted Memory key 3 Press and or pre...

Page 99: ...e XML Browser via Phone Interface 1 Press Menu Features Function Keys Memory keys as Function Keys Memory key1 for example 2 Select the wanted Memory key 3 Press and or press key to select the XML Bro...

Page 100: ...Features Function Keys Memory keys as Function Keys Memory key1 for example 2 Select the wanted Memory key 3 Press and or press key to select the Broadsoft group in the type field 4 Press or Save soft...

Page 101: ...y and select Conference in the Type 3 Click the to save the configuration Forward If the key is configured as Forward key press this key under the idle status the IP phone will turn to the Always Forw...

Page 102: ...transfer to 5 Press or Save soft key to save the configuration To configure Transfer via Web Interface 1 Click Function Keys Memory Key 2 Select the desired Key and select Transfer in the Type 3 Ente...

Page 103: ...field 4 Press or Save soft key to save the configuration To configure Group listening via Web Interface 1 Click Function Keys Memory Key 2 Select the desired Key and select Group listening in the Typ...

Page 104: ...y you can redial the last placed call from the IP Phone To configure Redial via Web Interface 1 Click Function Keys EXP Key 2 Select the desired Key and select redial in the Type 3 Enter the Label dis...

Page 105: ...4 Press or Save soft key to save the configuration To configure SMS via Web Interface 1 Click Function Keys Memory Key 2 Select the desired Key and select SMS in the Type 3 Click the to save the confi...

Page 106: ...key to save the configuration To configure the record via Web Interface 1 Click Function keys Line or Memory key 2 Select the desired Line or Memory key and select Record in the Type 3 Click the to sa...

Page 107: ...y key 2 Select the desired Line or Memory key and select URL Record in the Type 3 Click the to save the configuration Paging With this feature you can call a phone directly To configure the paging via...

Page 108: ...o select the Shared Line in the type field 4 Press and or press key to select the Account ID 5 Enter the Label 6 Enter the Value 7 Press or Save soft key to save the configuration To configure the lin...

Page 109: ...ld via phone interface 1 Press Menu Features Function Keys Line or Memory keys as Function Keys Memory key1 for example 2 Select the wanted Line or Memory key 3 Press and or press key to select the Pu...

Page 110: ...re the Private hold via phone interface 1 Press Menu Features Function Keys Line or Memory keys as Function Keys Memory key1 for example 2 Select the wanted Line or Memory key 3 Press and or press key...

Page 111: ...ry Reset 2 Press OK soft key in the warning page To set Factory Reset via web interface 1 Click Management Upgrade 2 Click and then confirm the setting Pcap Feature To use Pcap via web interface 1 Cli...

Page 112: ...IP410G and IP410C User Manual 112 System Log To download system log via web interface 1 Click Management Configuration 2 Click of the system Log 3 Then you ll get a txt file syslog txt...

Page 113: ...TFTP process may take as long as 1 to 2 minutes over the Internet or just 20 seconds if it is performed on a LAN Users are recommended to conduct TFTP upgrade in a controlled LAN environment if possi...

Page 114: ...on files one is pos txt and the other is pos001fc1xxxxxx where 001fc1xxxxxx is the MAC address of the phone These two files are for initial automatically provisioning purpose only To upgrade manually...

Page 115: ...nfiguration file 1 Click Management Configuration Download Device Bin Configuration 2 Then you can get a file cfg bin To Restore configuration file 1 Click Management Configuration Restore configurati...

Page 116: ...thernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose Ensure that the switch or hub in your network is operational Contact your system administrator for more...

Page 117: ...10G and IP410C User Manual 117 How to download XML Configuration Click Management Configuration How to Import TLS certificate Click Management TLS Certs Click Choose file to select the certificate Cli...

Page 118: ...VLAN discovery method on Positron IP phones 4 LLDP Feature on Positron IP Phones 5 Supported TLVS of IP Phones 6 Configuring LLDP Feature 7 DHCP VLAN 8 Open the DHCP VLAN on the Positron IP Phones 9 V...

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