MEMO
MEMO
26
Information on the Standard of Consumer Dispute Settlement
∙ Descriptions on cleaning and adjusting equipment are not malfunction.
∙ The company is not responsible for safety accidents caused by customers' faults.
- When damaged by customers' negligence.
- When broken by repairs or modifications by person other than authorized repairer from the Service Center.
- When used for purposes other than cooking.
∙ The holding period of parts for discontinued products is 5 years.
∙ It is possible to repair functional parts only on products with expired functional parts.
∙ Free repair is available when receipts proving the purchase for products less than 1 year.
∙ Please use genuine parts for safe use and for long-term use.
∙ Please check trademark before purchasing. The company is not responsible for problems caused when using imitations.
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Standards on compensation damages
Kitchen appliance
Common problems
Solutions
Note
1) Damage of product by defect of quality, performance and function
occurred naturally within 1 month after purchase
- Free replacement or full refund
(Purchase price
- amount of
depreciation) for
calculating the
remaining balance
after depreciation
2) Damage of product by a quality, performance and functional problem
occurred within the warranty period with normal use
- When a problem occurred
- When the same problem occurred again after repair (2nd time)
- When repair is impossible
- When replacement is impossible or the same problem occurred again
- Free repair
- Free replacement
- Free replacement
- Full refund
3) Damage occurred because no part for repair is available within the
holding period of parts
- Within the warranty period
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When damaged by a quality, performance and functional problem
occurred naturally in normal use status
•
When damaged by customer’s intention or negligence
- After the warranty period
•
Free replacement or full refund
•
Replace with the same product after receiving
the amount for charged repair
- Refund the remaining balance including 5% of
purchase price after proportional depreciation
from the purchase price
(If the remaining balance after depreciation
<
0,
calculate it as 0)
4) When the service provider has lost the product which a consumer
requested for repair
- Within the warranty period
- After the warranty period
- Free replacement or full refund
- Refund the remaining balance including 10% of
purchase price after proportional depreciation
from the purchase price
(Maximum limit : Purchase price)
| Please get signatures after receiving service for future reference. Please receive receipts after receiving charged service. |
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Details of repairs and inspections
Date
Repairs and instructions
Repaired from
Names of repairer
Signature