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What is Consumer Centered Management (CCM)?
This is the system to evaluate and certify whether a corporation restructures all
the activities from a consumer’s perspective into customer-driven activities and
improves the relevant business activities on an ongoing basis.
The purpose of this system is to reinforce the internal and external competitiveness
through the distribution of consumer-oriented business culture and establishment
and reorganization of consumer-related system and contribute to the improvement
of consumer benefits through efforts to improve consumers’ rights.
- PN
PoongNyun acquired CCM certificate on December 2010 for the first time in
the kitchen appliance manufacturing industry.
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Please Check before Reporting Malfunction
Checkpoint
Solutions
Steam is coming out from handles
(safety device)
∙ Evenly spread gasket (packing) by moving its position and thoroughly
clean where there are leftovers.
Pressure is not building since steam is
leaking from safety valve areas
∙ Nuts may be loose please receive service by contacting the Service
Center.
Water for boiling rice overflows from
underneath the alarm weight
∙ It is overflowing before rice is sufficiently absorbing water so reduce heat
a little bit.
Alarm weight is not moving at
appropriate time and steam is leaking
from underneath the alarm weight
∙ Upright alarm weight and check whether steam vent is blocked.
∙ It is a case of loose alarm weight bolts and steam vent nuts, please
contact the Service Center for appropriate actions.
Rice keeps burnt
∙ Turn off the heat earlier under normal fire power.
∙ Replace new gasket (packing) for sealing after checking leakage of
steam.
When steam vent safety cap is not
inserted well
∙ Use after thoroughly cleaning after checking whether there are leftovers
inside steam vent safety cap.
When components are lost
∙ Purchase by contacting the Service Center.