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Dear,
Please take a few minutes to fill out a warranty card
that you will find on our website:
http://support.poolex.fr/
We thank you for your confidence
and wish you an excellent swim.
Your contact details may be processed in accordance with the Data Protection Act
dated January 6, 1978 and will not be disclosed to anyone.
9. Warranty
The Poolex Company guarantees the original owner against defective materials and faults in the manufacture
of the Poolex heat pump for a period of two (2) years.
The compressor is guaranteed for a period of five (5) years.
The titanium tube heat exchanger is guaranteed for a period of fifteen (15) years against chemical corrosion,
except for frost damage.
The condenser’s other components are guaranteed for two (2) years.
The warranty becomes effective on the date of the first invoice.
The warranty does not apply in the following cases:
• Malfunction or damage arising from an installation, usage or repair that is not in compliance with the
safety instructions.
• Malfunction or damage arising from a chemical agent that is unsuitable for the pool.
• Malfunction or damage arising from conditions that are unsuitable for the equipment’s purposes of use.
• Damage arising from negligence, accident or force majeure.
• Malfunction or damage arising from the use of unauthorised accessories.
Repairs undertaken during the warranty period must be approved prior to being carried out by an authorised
technician. The warranty shall be null and void if the repair to the equipment is carried out by a person who
is not authorised by the Poolex company.
The guaranteed parts shall be replaced or repaired at Poolex’s discretion. Defective parts must be returned
to our workshops to be covered during the warranty period. The warranty does not cover labour costs or
unauthorised replacements. The return of the defective part is not covered by the warranty.
9.1 General warranty conditions
10. Appendices
