Feature Key
Stages
Feature Description
Call Forward
Off On
If the function is bound to a specific service, it's applied to incoming calls
on that service only. Otherwise, it's applied system-wide to all incoming
calls.
Auto Answer
Off On
Normally, this feature is enabled so that incoming intercom calls can be
automatically answered on the phone by turning on the speakerphone or
headset. If this feature is disabled, incoming intercom calls are treated as
regular calls and the phone rings normally.
This function cannot be bound to a specific voice service. It's applied
system-wide to all incoming calls.
Call Waiting
Off On
Normally this function is enabled so you can accept incoming calls while
already on a call. If this feature is disabled, all incoming calls are rejected
as busy if you're already on a call.
This function cannot be bound to any specific voice service.
Hold
The VLKW shows how many calls are currently in a Holding State. The
LED turns red if there's at least one call in the Holding State.
This function cannot be bound to a specific voice service.
Add to
Conference
Add all calls that are in the Holding State to the current conversation (or
conference call). The VLKW shows how many calls are in the Holding
State. The LED turns red is there is at least one call in the Holding state.
This function cannot be bound to any specific voice service.
Leave/Join
Page Group
(1/2)
Left
Joined
Join or Leave Page Group 1 or 2. If you join the group, your phone
automatically turns on the speaker when anyone in the group starts a
page.
This function cannot be bound to a specific voice service.
ACD Sign
On/Off
Available
Unavailable
Signed off
Wrapping Up
Change or monitor an ACD (or Call-Center) Agent State to one of the
following values:
•
Available (to take new calls)
•
Unavailable (to take new calls)
•
Signed Off
•
Wrapping Up (the last call)
This function must be bound to a specific voice service. The ACD agent
handles calls on the bound service only with respect to the underlying
Call Center. The Call Center isn't aware of calls the agent makes or
receives with other voice services installed on the phone.
Getting Started with Polycom VVX Business IP Phones, OBi Edition
Polycom, Inc.
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