Polycom VVX 150 OBi Page 78 User Manual Download

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Product Information

Example Values

IP Address

192.168.15.196

Model

VVX 450

OBi number

723 475 355

MAC Address

9CADEFB00012

WiFi MAC Address

00E04C3C2AFC

Serial Number

88M08NAZZZZj

Software Version

6.0.0 (Build: 4526.1311)

Hardware Version

1.0

Customization Status

Generic

Up Time

2 Days 0:19:30

Reset the Phone to Factory Defaults

If permitted by your phone administrator, you can reset all phone settings to factory default values.

Procedure

On your phone, select

Home

Go to

Settings

Press the

Factory Reset

soft key.

Updating the Phone Firmware

Occasionally the phone's firmware requires an update to receive new features, enhancements, and bug
fixes.

The firmware update process is designed to be simple. There are multiple options to update your phone's
firmware.

Related Links

Icons and Status Indicators

on page 22

Update Firmware from the Interactive Voice Response Menu

Call into the Interactive Voice Response menu to update your phone's firmware.

Procedure

Maintaining VVX Business IP Phones, OBi Edition

Polycom, Inc.

Summary of Contents for VVX 150 OBi

Page 1: ...USER GUIDE 6 4 0 July 2019 3725 85476 003A Polycom VVX Business IP Phones OBi Edition...

Page 2: ...roduct or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you To receive software information as well as the open source software code used in thi...

Page 3: ...l Line Keys 16 Feature Keys 16 Navigating VVX Business IP Phones OBi Edition 20 Home Screen 20 Calls Screen 21 Icons and Status Indicators 22 Entering Characters 23 Logging In to Your Phone 24 Find th...

Page 4: ...ce Call 34 Add a Contact to a Conference Bridge 34 Shared Lines 35 Shared Line Appearance 35 Busy Lamp Field BLF 36 Recording Audio Calls 38 Record a Call 38 Pause a Recording 38 Resume a Recording 38...

Page 5: ...List Presence 47 Set Your Buddy List Status 47 Buddy List Management 47 Buddy Groups 48 Expanded Buddy List 48 Broadcasting Messages 49 Send a Group Page 49 Leave a Group Page 49 Enable Auto Answer P...

Page 6: ...Saver 60 Changing Audio Settings 60 Set a Ringtone for Incoming Calls 60 Set a Ringtone for Individual Contacts 60 Change the Volume 61 Enable Acoustic Echo Cancellation 61 Disable Acoustic Echo Canc...

Page 7: ...71 Navigate Expansion Module Paging 71 Accessibility Features 72 Features for Hearing Impaired Users 72 Features for Mobility Impaired Users 73 Features for Vision Impaired and Blind Users 73 Maintai...

Page 8: ...uide is intended for beginning users as well as intermediate and advanced users who want to learn more about the features available with VVX business IP phone OBi edition Related Documentation You can...

Page 9: ...is guide may not directly reflect available options or what your device screen displays Product Overview Polycom VVX business IP phones OBi Edition provides the following features and capabilities Pla...

Page 10: ...the protrusion on the tab fits into the slot on the handset 3 Speaker Provides ringer and speakerphone audio output 4 Back key Enables you to return to the previous screen 5 Transfer key Transfers an...

Page 11: ...d data 14 Soft keys Enable you to select context sensitive keys that display along the bottom of the screen 15 Security slot on back Enables you to attach a universal security cable lock to your phone...

Page 12: ...trusion on the tab fits into the slot on the handset 3 Speaker Provides ringer and speakerphone audio output 4 Back key Enables you to return to the previous screen 5 Transfer key Transfers an active...

Page 13: ...s screen Selects a field of displayed data 15 Soft keys Enable you to select context sensitive keys that display along the bottom of the screen 16 Security slot on back Enables you to attach a univer...

Page 14: ...the protrusion points up and re insert it Position the handset so the protrusion on the tab fits into the slot on the handset 3 Speaker Provides ringer and speakerphone audio output 4 Back key Enables...

Page 15: ...reen 15 Navigation keys Select key Scrolls through information or options displayed on the phone s screen Selects a field of displayed data 16 Soft keys Enable you to select context sensitive keys tha...

Page 16: ...the protrusion points up and re insert it Position the handset so the protrusion on the tab fits into the slot on the handset 3 Speaker Provides ringer and speakerphone audio output 4 Back key Enables...

Page 17: ...lay along the bottom of the screen 17 Security slot on back Enables you to attach a universal security cable lock to your phone so you can secure it to a desktop 18 Screen Shows a 10 9 cm 4 3 in color...

Page 18: ...me or number during a call Press the VLK to perform the assigned function or press and hold down the VLK to see additional information about the function assigned to the VLK Call Keys Each Virtual Lin...

Page 19: ...nformation reflects the state of the respective Shared Call Appearance SCA Line Monitor Ringing at least one incoming call Holding at least one call holding In Use at least one active call Idle no cal...

Page 20: ...und to a specific voice service it s applied to incoming calls on that service only Otherwise it s applied system wide to all incoming calls Do Not Ring Off On If this function is enabled incoming cal...

Page 21: ...e Holding State This function cannot be bound to a specific voice service Add to Conference Add all calls that are in the Holding State to the current conversation or conference call The VLKW shows ho...

Page 22: ...he screen when the Current Calls function is at the top of the display stack The call must be in a transferable state such as is in the Holding or Connected state This function cannot be bound to a sp...

Page 23: ...charges in the call item of the Current Calls screen Call States As a call progresses from beginning to end it goes through a number of defined stages known as call states The following call states a...

Page 24: ...ors showing the current status of the phone Icons Shown in the Status Bar and Their Meanings Icon Description Strength of the Wi Fi connection Currently active audio devices handset speakerphone or he...

Page 25: ...c Alphanumeric input with no assumption about capitalization Abc Alphanumeric input with the assumption that the first character of every word is capitalized 123 Numeric input only 0 9 and IPv4 An IP...

Page 26: ...Portal The phone s native web portal site offers configurable options and status information organized into web pages Procedure 1 Enter the phone s IP address into your web browser using the format h...

Page 27: ...2 Enter user credentials Logging In to Your Phone Polycom Inc 25...

Page 28: ...ng and held audio calls at a time VVX 450 phones can manage a maximum of 48 active incoming and held audio calls at a time However you can have only one active call on all phones Placing Calls You can...

Page 29: ...re key Procedure Press and release the assigned speed dial feature key Place a Call from the Phone Book You can call contacts directly from the phone book Procedure 1 Go to Contacts Phone Book 2 Selec...

Page 30: ...ering calls automatically and during a call Related Links Enable Do Not Disturb on page 30 Answer an Incoming Call When you receive an incoming call the phone rings and the Call screen displays On the...

Page 31: ...ne of the following Press the Hold soft key This holds only the highlighted call on the screen Press the Hold feature key This holds all calls that are in a holdable state Resume a Call You can view a...

Page 32: ...gnore incoming calls reject incoming calls from a specific contact or enable Do Not Disturb to reject all calls Press the Reject soft key Rejecting Calls with Do Not Disturb Do Not Disturb DND enables...

Page 33: ...Enable soft key 4 Press Home to exit Preferences and confirm your selection Transferring Calls You can transfer a call to another contact and choose the transfer type you want to use for the call Tran...

Page 34: ...f the phone parking the call as the unique call park slot ID Call Forwarding The phones support three styles of call forwarding Call Forward Unconditional Forward all incoming calls Call Forward On Bu...

Page 35: ...rwarding on no answer Note that per service call forward is also configurable under Voice Services Procedure 1 Press Home 2 Go to Preferences Call Fwd Busy 3 Press the Edit soft key 4 Configure the se...

Page 36: ...3 Call a second contact 4 When the contact answers highlight the held call on the Calls screen and select Add to Conf Add a Contact to a Conference Bridge When using an external conference bridge the...

Page 37: ...Call Keys defined on the phone as are bound to that service List of All SCA States Icon SCA State Description Available Operations LED Pattern Seized A sharing phone has seized the SCA to make an out...

Page 38: ...the same time but the LED pattern shows only one event at a time List of All BLF States Icon BLF Event Description Available Operation LED Pattern Ringing Monitored extension is ringing Answer the ca...

Page 39: ...Icon BLF Event Description Available Operation LED Pattern Offline Monitored extension is offline Steady amber Shared Lines Polycom Inc 37...

Page 40: ...ng call Make sure to inform your contacts on the call before you begin recording Some tones on your contact s phone are recorded When you mute the microphone during a recording your audio is muted and...

Page 41: ...Procedure Do one of the following Select Rec Stop Press the End soft key Recording Audio Calls Polycom Inc 39...

Page 42: ...r in the contact information screens Groups Lists the contact groups configured on the phone Managing Contacts You can store a large number of contacts in the phone book as well as add additional cont...

Page 43: ...ne Book 2 From the Phone Book select a contact and press Enter Edit a Contact After you add a contact to your phone book you can update the contact s information Procedure 1 Go to Contacts Phone Book...

Page 44: ...n choose which fields to include in your phone book entries This enables you to decide which information displays for each phone book entry Fields included in the contact entries are denoted with a gr...

Page 45: ...name number the time of the call the call duration and an icon indicating the type of the call missed received or outgoing The four types of call history lists are All Calls All calls displayed in on...

Page 46: ...soft key View Call Listing Detail While you are in a call history list you can view additional information about each call Procedure Highlight an entry and press Enter The following soft keys display...

Page 47: ...o modify it for dialing Edit Edits any information for the selected speed dial Clear Removes all the information for this speed dial Set a Speed Dial Feature Key Number If enabled by your administrato...

Page 48: ...soft key Delete a Speed Dial Entry You can delete any speed dial from the Speed Dials 99 list Procedure 1 Go to Settings Speed Dials 99 2 Highlight the speed dial entry you want to delete 3 Press the...

Page 49: ...ress Enter Set Your Buddy List Status You can set a custom status to display to people on your buddy list When the phone is in use the phone automatically sets your status to On the phone with presenc...

Page 50: ...group or no group at all By default all contacts in a Buddy List are in the All group Most Buddy List implementations also allow you to tag a contact as Favorite or Starred The phone treats this as t...

Page 51: ...s Send a Group Page When you send a group page all contacts subscribed to that group hear the broadcast Procedure 1 Press the Group Page feature key Once you ve joined the feature key LED is red and y...

Page 52: ...ess Enter Press the Disable soft key 3 Press Home to exit Preferences and confirm your selection Join a Page Group You can add your phone to one of two page groups or both within your location By defa...

Page 53: ...Press Enter Press the Disable soft key 3 Press Home to exit Preferences and confirm your selection Broadcasting Messages Polycom Inc 51...

Page 54: ...one services over the wireless network Procedure 1 Go to Settings WiFi 2 Press the Add soft key 3 Enter the wireless network name 4 From Security select the network security type and other relevant se...

Page 55: ...soft key The phone connects to the Wi Fi network and displays the Wi Fi connection status on the Home screen Disconnect from a Wireless Network You can disconnect from a wireless network connection on...

Page 56: ...ich includes changing the time and date format setting a language and adjusting the screen brightness Choose a Theme for Your Phone Skins affect the look and feel of your user interface Some skins are...

Page 57: ...n VVX 150 not available on VVX 150 Custom Procedure 1 Press Home 2 Go to Preferences Language 3 Press Enter repeatedly to cycle through the available languages 4 After you select a language press the...

Page 58: ...ess Enter repeatedly to cycle through the available date formats 4 After you select a date format press Home to exit Preferences Backlight Intensity and Timeout The backlight automatically turns on wi...

Page 59: ...n change the brightness on your phone s screen Procedure 1 Press Home 2 Go to Preferences Screen Brightness 3 Press Enter repeatedly to cycle through the available screen brightness settings 4 Press H...

Page 60: ...storage Procedure 1 Press Home 2 Select Preferences 3 Use the up and down directional keys to scroll down and select Background Picture 4 Scroll down to the background picture you want highlight the p...

Page 61: ...in the cloud Procedure 1 Press Home 2 Go to Preferences Screen Saver Type 3 Press Enter repeatedly to cycle through the available screen saver types 4 After you select Slide Show press Home to exit P...

Page 62: ...sable soft key 4 Press Home to exit Preferences and confirm your selection Changing Audio Settings You control certain audio settings on your phone including the ringtone for incoming calls from all c...

Page 63: ...ide of the call It s disabled by default Procedure 1 Press Home 2 Go to Preferences AEC RJ9 Headset 3 Press the Enable soft key 4 Press Home to exit Preferences and confirm your selection Disable Acou...

Page 64: ...ntly dialed numbers that partially match the entered digits Enable Dialing Autocomplete With dialing autocomplete enabled the phone shows a list of recently dialed numbers that partially match the ent...

Page 65: ...3 Press the Edit soft key 4 Use the directional keys to select a font 5 Highlight a font and press the Select soft key You can preview some available fonts When you select a font the list of available...

Page 66: ...silences the ringer for incoming calls The incoming window still opens and the LED blinks This is a system wide DNR Silence the Phone Ringer If enabled an incoming call doesn t produce an audible ring...

Page 67: ...hones Note For information on your headset s features as well as how to sync your headset with your phone see your headset s documentation Connecting a Headset Your phone does the following when conne...

Page 68: ...hookswitch EHS you can place answer and end calls by using the controls on your headset Enable Electronic Hookswitch Enable electronic hookswitch EHS support for Plantronics Jabra or generic DHSG wire...

Page 69: ...phones running OBi software 6 4 0 Related Links Answer a Call from an Expansion Module on page 29 Resume a Call on an Expansion Module on page 29 Place a Call from an Expansion Module on page 28 VVX...

Page 70: ...n module Fast Flashing Green Indicates an incoming call on a page not currently displayed Press the page key that has a fast flashing green LED indicator to view the contact with an incoming call Slow...

Page 71: ...incoming call 7 Color Display Displays line numbers monitored contacts contacts presence and favorites Connect a VVX EM50 Expansion Module Expansion modules are powered and signaled by the connected V...

Page 72: ...plug on the second VVX EM50 expansion module into the side USB port on the first connected expansion module 5 Using the screw you removed from the first expansion module use a screwdriver and the scre...

Page 73: ...eout on page 56 Navigate Expansion Module Paging The Polycom expansion modules with color displays support three pages of line information on the LCD screen for each module connected to a supported VV...

Page 74: ...e indicators An indicator light flashes or onscreen icons display to indicate that you have new messages Adjustable ringtone and volume You can change the ringtone based on call type or assign a speci...

Page 75: ...your desktop Features for Vision Impaired and Blind Users phones include various features that enable users with visual impairments to use many of the features on the phone The following table lists t...

Page 76: ...le discernible number feature and navigation keys Keys on the phone console are discernible by their size and shape Illuminated feature keys Many feature keys illuminate when activated to alert you wh...

Page 77: ...orary Data Clear data cache selection removes all temporary downloaded data on your phone Procedure 1 Go to Settings Clear Data Cache 2 With Clear Data Cache highlighted press Enter 3 Press the OK sof...

Page 78: ...ettings to factory default values Procedure 1 On your phone select Home 2 Go to Settings 3 Press the Factory Reset soft key Updating the Phone Firmware Occasionally the phone s firmware requires an up...

Page 79: ...etes and the phone reboots Update Firmware Using the Native Web Portal You can update your phone s firmware using the native web portal Ask your administrator to enable the Background Update feature s...

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