Polycom IP 500/501 User Guide
Zayo Managed Services
IP 500/501 User Guide
Page 9 of 13
Using the Feature
1.
During the call, press the
TRNSFER
soft key. This will place the caller on hold and provide dial tone.
2.
Enter the transfer
NUMBER
with the
KEYPAD
.
3.
Press the
SEND
soft key.
4.
When the second party picks up you may consult with them.
5.
Press the
TRNSFER
soft key to transfer the call.
6.
Press the
CANCEL
soft key to return to the first caller without transferring the call.
Extended Functionality
A user may use the
TRANSFER
Feature Key instead of the soft key.
Call Transfer – To Voicemail
Allow incoming calls to be transferred to any user’s voicemail.
Using the Feature
1.
During the call, press the
HOLD
soft key or button. This will place the caller on hold.
2.
Press the
NEW CALL
soft key to get a dial tone.
3.
Dial
*55
4.
Follow the
IVR
instructions. Press the # key to send the caller to your own voicemail box. To send
the caller to another voicemail box, enter the desired extension followed by the # key.
Call Waiting
This feature enables a user to answer a call when engaged in another call. When a second call is received while a user
is engaged in a call, the user is informed via a call waiting tone.
Using the Feature
Retrieving the Second Call
1.
When a call rings in, use the
DISPLAY CONTROL
keys to select the second
LINE
.
2.
Press the
ANSWER
soft key.
Getting Back to the First Call
3.
Use the
DISPLAY CONTROL
keys to select the
LINE
which is on hold.
4.
Press the
RESUME
soft key. This places the other call on hold.
Extended Functionality
Sending the Second Call to Voicemail
5.
When a call rings in, use the
DISPLAY CONTROL
keys to select the second
LINE
.
6.
Press the
REJECT
soft key.
Cancel Call Waiting Per Call
Allow users to turn off call waiting on a call-by-call basis.
