Polycom IP 500/501 User Guide
Zayo Managed Services
IP 500/501 User Guide
Page 8 of 13
2.
Press
*88
.
3.
Follow the
IVR
instructions.
Call Pickup
This feature enables a user to pickup a call that is coming in on another user’s line. The other user’s line must be in
the same ‘pickup group’ with the user activating the feature. Pickup groups are pre-configured by the System
Administrator.
Using the Feature
1.
GO OFF HOOK
2.
Press
*98
.
Directed Call Pickup
This feature enables a user to pickup a call that is coming in on another user’s line without being specifically
assigned to a common group. The other user’s line must also have the Directed Call Pickup feature assigned to it.
Using the Feature
1.
GO OFF HOOK
2.
Press
*97
plus the extension that you wish to pickup.
Call Return
Allows a user to call back the last number that called their line, regardless of whether or not the phone was
answered.
Using the Feature
1.
GO OFF HOOK
2.
Press
*69
.
Call Transfer – Blind
Allow incoming calls to be transferred to another line without consultation with the receiving party.
Using the Feature
1.
During the call, Press the
TRNSFER
soft key. This will place the caller on hold and provide dial tone.
2.
Press the
BLIND
soft key.
3.
Enter the transfer
NUMBER
with the
KEYPAD
.
4.
Press the
SEND
soft key.
5.
HANG UP
.
Extended Functionality
A user may use the
TRANSFER
Feature Key instead of the soft key.
Call Transfer – Consult
Allow incoming calls to be transferred to another line with consultation with the receiving party.
