Polycom SoundPoint IP 501 User Manual Download Page 1 | Manualshive

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Polycom IP 500/501 User Guide

Polycom IP 500/501 User Guide

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Summary of Contents for SoundPoint IP 501

Page 1: ...Polycom IP 500 501 User Guide Polycom IP 500 501 User Guide ...

Page 2: ...t Codes Unverified 5 Ad Hoc Conference Calling 5 Call Forward Always 6 Call Forward Busy 7 Call Forward No Answer 7 Call Park 7 Call Park Retrieve 7 Call Pickup 8 Directed Call Pickup 8 Call Return 8 Call Transfer Blind 8 Call Transfer Consult 8 Call Transfer To Voicemail 9 Call Waiting 9 Cancel Call Waiting Per Call 9 Caller ID Blocking Per Call 10 Caller ID Delivery Per Call 10 Dialing 10 Do Not...

Page 3: ...l used to configure calling features such as do not disturb and selective call forward While most features can be activated using the phone you may want to explore the Web Portal to fully enjoy all of the powerful call management tools available Please see your company s Administrator for access to the Web Portal Telephony Toolbar The Telephony Toolbar is a software application for Microsoft Outlo...

Page 4: ...User Guide Page 4 of 13 Document Format Below is an example of how each feature will be presented and examined in this document FEATURE NAME AND DESCRIPTION STEP BY STEP INSTRUCTIONS FOR EXTENDED FEATURE FUNCTIONALITY STEP BY STEP INSTRUCTIONS FOR USING THE FEATURE ...

Page 5: ... instruct you to enter your Account Code Sustained Account Code Deactivation 1 GO OFF HOOK 2 Press 37 Account Codes Unverified Allows a user to enter a unique number to identify to which account an outbound call should be assigned Using the Feature 1 GO OFF HOOK 2 Press 02 3 An IVR will instruct you to enter your Account Code You will hear a stutter dial tone then a normal dial tone 4 Dial the NUM...

Page 6: ...ctivate the service by using the soft keys or by dialing a feature code NOTE The user must use the same method to turn the function off that they used to turn the function on Otherwise the system will not recognize the off command Using the Feature Activate Using the Soft Keys 1 Press the FORWARD soft key 2 Using the DISPLAY CONTROL keys select the LINE that you want forwarded 3 Press the SELECT s...

Page 7: ...within a specified number of rings Normally a call would be directed to a user s voicemail Using the Feature Activate Using the Feature Code 1 GO OFF HOOK 2 Press 92 3 Follow the IVR instructions Deactivate Using the Feature Code 1 GO OFF HOOK 2 Press 93 Call Park Enables a user to place a call on hold and allow a user to pick up the call at another phone Using the Feature 1 During an active call ...

Page 8: ...ckup feature assigned to it Using the Feature 1 GO OFF HOOK 2 Press 97 plus the extension that you wish to pickup Call Return Allows a user to call back the last number that called their line regardless of whether or not the phone was answered Using the Feature 1 GO OFF HOOK 2 Press 69 Call Transfer Blind Allow incoming calls to be transferred to another line without consultation with the receivin...

Page 9: ...ft key to get a dial tone 3 Dial 55 4 Follow the IVR instructions Press the key to send the caller to your own voicemail box To send the caller to another voicemail box enter the desired extension followed by the key Call Waiting This feature enables a user to answer a call when engaged in another call When a second call is received while a user is engaged in a call the user is informed via a call...

Page 10: ... OFF HOOK 5 Press 65 You will hear a stutter dial tone then a normal dial tone 6 Dial the NUMBER of the party you wish to call Dialing Allow a user to make a call Using the Feature Placing a Call 1 Pick up HANDSET press the NEWCALL soft key or press the SPEAKERPHONE KEY 2 Enter the number you wish to call 3 Press the SEND soft key or wait to connect Extended Functionality Placing a Call 1 Dial the...

Page 11: ...earances into Do Not Disturb or you may be prompted for which lines to place on Do Not Disturb Deactivate Using the Phone s Keys 1 Press the DO NOT DISTURB button 2 Using the DISPLAY CONTROL keys select the LINE to remove from Do Not Disturb mode and press the SELECT soft key or press the CLEAR ALL soft key to remove from all lines 3 Press the DISABLE soft key Activate Using the Feature Code 1 GO ...

Page 12: ...the called party s Push to Talk allowed access list Using the Feature Activate Using the Feature Code 1 Pick up HANDSET press the NEWCALL soft key or press the SPEAKERPHONE KEY 2 Dial 50 You will hear a stuttered dial tone then a normal dial tone 3 Dial the extension of the phone you want to intercom Extended Functionality Program a Speed Dial 8 number to quickly place an intercom call Speed Dial ...

Page 13: ...ar messages left in their voicemail box Using the Feature From your desk phone 1 Press the MESSAGES Feature Key 2 At the voice prompt enter your PASSWORD 3 To navigate follow the IVR choices Depending on how your phone is configured pressing the Messages button will immediately connect you to the voice message portal or may first display a summary on the phone s screen indicating the number of nor...

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