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PennNet Phone: Polycom SoundPoint IP 320/321 Quick Guide 

ISC Networking & Telecommunications 

 

 

Phone Settings 

Distinguishing Calls via Ring Type 
Settings  

You can set distinctive incoming ringing tones for 
contacts in your local directory

 

1.

 

Press the 

Menu button

 

2.

 

Select 

Settings

 > 

Basic

 > 

Ring Type

 

3.

 

(Optional) If multiple lines are configured on 
your phone, first select the line to change

 

4.

 

Using the 

navigation arrow buttons

, navigate 

through the list of available rings 

5.

 

Press the 

Play softkey 

to hear the selected ring 

type 

6.

 

Press the 

Select softkey

 to change to the selected 

ring type 

7.

 

Press the 

back arrow

 repeatedly to return to the 

idle display. 

Adjusting the Contrast on the Display 

To adjust the contrast on the display screen: 
1.

 

Press the 

Menu button

 

2.

 

Select 

Settings

 >

Basic

Contrast

 

3.

 

Use the 

Up and Down softkeys

 to decrease or 

increase the display contrast 

4.

 

Press the 

Save softkey

 to save your changes 

5.

 

Press the 

left navigation arrow

 repeatedly to 

return to the idle display. 

Changing the Date and Time Format 

You can choose how the date and time are formatted 
on the display: 
1.

 

Press the 

Menu

 

button

 

2.

 

Select 

Settings

 > 

Basic

 > 

Preferences

 > 

Time 

& Date

 

3.

 

Use the 

navigation arrows

 to scroll through the 

various options and choose a format for the time, 
the date, or the order in which they are to appear 
on the display. Press the 

checkmark button

 to 

change and save the new settings  

4.

 

To return to the idle display, press 

the left 

navigation arrow

 repeatedly. 

Line Icons & Symbols 

 

PPS 

PPS is a web tool that allows subscribers and proxies 
to manage certain telephone and voice mail features. 
Use PPS to turn on or select the following features.  

Advance One 

When an incoming call is not answered, the 
destination number is rung next.  If the destination 
number is not answered, the call is then sent to the 
voice mail of the original PennNet phone number. 
Advance One is only available between PennNet 
phone extensions. 

Anonymous Call Block  

Reject incoming calls from anonymous callers.  Note 
that the call will not appear in the handset's Missed 
Call Lists. 

Block Caller ID 

Prevent your caller ID information from displaying 
on outgoing calls.  When calling other PennNet 
Phone subscribers, your name is blocked but your 5-
digit phone number will display. When calling a 
traditional telephone on campus, both your name and 
your 5-digit phone number are blocked. 

Call Forward All 

Forward all incoming calls to another PennNet 
phone, a traditional phone at Penn, or any off-campus 
or cellular phone. Call Forward All overrides all call 
forwarding options (Advance One, Call Forward 
Busy, and Call Froward on Ring No Answer).  

Summary of Contents for SoundPoint 320

Page 1: ...Polycom SoundPoint 320 321 Quick Guide ISC Networking Telecommunications University of Pennsylvania October 2009 v2 ...

Page 2: ...ld Transfer Conference 7 Placing a Call on Hold 7 Placing a Call on Hold to Dial another Number 7 Transferring a Call with Consultation 7 Transferring a Call without consultation Blind Transfer 7 Initiating a Three Way Conference Call 7 Creating a Conference call using the Join Softkey 8 Splitting a Three way Conference Call 8 Speed Dial Numbers 8 Assigning a New Speed Dial Key 8 Adding or Editing...

Page 3: ...and functions Softkeys change depending on the calling feature or option selected Navigation arrows Scroll through menu options Use the checkmark button to select an item Line indicator Solid green An active call is in progress Fast flashing green There is an incoming ringing call Flashing red The call is on hold Solid red The line is busy remotely shared lines Lines Speed Dial keys Use these keys...

Page 4: ...s configured for the line the unanswered call will default to voice mail and will show up in your Received Calls List Note This feature does not work on lines that appear on multiple sets Redialing Last Outgoing Number To call the last number dialed from your phone use the Placed Call list 1 Press the Menu button 2 Select Features 1 on the dial pad 3 Select Call Lists 4 on the dial pad 4 Select Pl...

Page 5: ...e Call Lists You can view and track calls you missed received or placed If the call was from another PennNet Phone subscriber the person s name and the last 5 digits of phone number are displayed For calls from non PennNet Phone callers only the phone number is displayed Making a Call from the Received Call List 1 Press the Callers softkey 2 Use the navigation arrows to scroll through the list and...

Page 6: ...navigation arrows to scroll through the list to find the contact 3 Press the checkmark button to select the entry 4 Press the Save softkey to save the contact to the local contact directory 5 Press the left navigation arrow repeatedly to return to the idle display Editing Contacts 1 Press the Dir softkey 2 Use the navigation arrows to scroll through the list to find the contact 3 Press the checkma...

Page 7: ... Ask the caller to stay on the line while you transfer the call 2 Press the Trans softkey The caller is placed on hold 3 Enter the number to which you want to transfer the call then press the Dial button 4 When the third party answers the caller remains on hold so you can talk privately with the third party 5 To transfer the call press the Trans softkey and then hang up the phone Note To cancel th...

Page 8: ...opened allowing contact information to be added 2 Press the checkmark button to enter a first name 3 Enter the first name of the contact from the dial pad 4 Press the Ok or Cancel softkeys to accept or cancel changes 5 Press the down navigation arrow to display the next field in the contact s entry 6 Repeat steps 2 to 5 to enter the last name of the contact 7 Repeat steps 2 to 5 to enter a contact...

Page 9: ...rough the various options and choose a format for the time the date or the order in which they are to appear on the display Press the checkmark button to change and save the new settings 4 To return to the idle display press the left navigation arrow repeatedly Line Icons Symbols PPS PPS is a web tool that allows subscribers and proxies to manage certain telephone and voice mail features Use PPS t...

Page 10: ...Menu Settings Basic Restart Phone The handset will not restart if there is an active call One the active call is disconnected the handset will restart Passwords Manage your voice mail passwords in real time Proxy Designate a proxy to make adjustments or changes to your PennNet Phone account A proxy can be any member of the Penn community who has a valid PennKey and password Voice Mail Delivery Met...

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