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PennNet Phone: Polycom SoundPoint IP 320/321 Quick Guide 

ISC Networking & Telecommunications 

 

 

Contents 

 

Features ............................................................. 3 

Phone Basics ...................................................... 4 

Making Calls ................................................... 4 

Answering Calls .............................................. 4 

Ending Calls .................................................... 4 

Rejecting/Silencing a Ringing Call .................. 4 

Redialing Last Outgoing Number ................... 4 

Muting a Call .................................................. 4 

Activating Do Not Disturb .............................. 4 

Navigation Arrows ............................................. 4 

Voice Mail Message Retrieval ............................ 5 

Call Lists.............................................................. 5 

Accessing the Call Lists ................................... 5 

Making a Call from the Received Call List ...... 5 

Making a Call from the Placed Calls List ........ 5 

Clearing Call Lists............................................ 5 

Contacts ............................................................. 5 

Adding Contacts ............................................. 5 

Adding Contacts from a Call List .................... 6 

Editing Contacts ............................................. 6 

Deleting Contacts ........................................... 6 

Placing a Call to a Contact in the Local 
Contact Directory ........................................... 6 

Searching the Contact Directory .................... 7 

Volume ............................................................... 7 

Adjusting the Volume .................................... 7 

Call Hold, Transfer, & Conference ..................... 7 

Placing a Call on Hold ..................................... 7 

Placing a Call on Hold to Dial another Number
 ....................................................................... 7 

Transferring a Call with Consultation............. 7 

Transferring a Call without consultation 
(Blind Transfer) .............................................. 7 

Initiating a Three-Way Conference Call ......... 7 

Creating a Conference call using the Join 
Softkey ........................................................... 8 

Splitting a Three-way Conference Call ........... 8 

Speed Dial Numbers .......................................... 8 

Assigning a New Speed Dial Key .................... 8 

Adding or Editing a Speed Dial Index for an 
Existing Contact ............................................. 8 

Using Speed Dial ............................................ 8 

Phone Settings ................................................... 8 

Distinguishing Calls via Ring Type Settings .... 9 

Adjusting the Contrast on the Display ........... 9 

Changing the Date and Time Format ............. 9 

Line Icons & Symbols ......................................... 9 

PPS ..................................................................... 9 

Advance One .................................................. 9 

Anonymous Call Block ................................... 9 

Block Caller ID ................................................ 9 

Call Forward All .............................................. 9 

Call Forward on Busy ................................... 10 

Call Forward on Ring No Answer ................. 10 

Call Waiting .................................................. 10 

Passwords .................................................... 10 

Proxy ............................................................ 10 

Voice Mail Delivery Method ........................ 10 

Voice Mail Envelope .................................... 10 

Voice Mail Caller ID ...................................... 10 

Logging into PPS........................................... 10 

Soft Reboot ...................................................... 10 

Getting Help ..................................................... 10 

Summary of Contents for SoundPoint 320

Page 1: ...Polycom SoundPoint 320 321 Quick Guide ISC Networking Telecommunications University of Pennsylvania October 2009 v2 ...

Page 2: ...ld Transfer Conference 7 Placing a Call on Hold 7 Placing a Call on Hold to Dial another Number 7 Transferring a Call with Consultation 7 Transferring a Call without consultation Blind Transfer 7 Initiating a Three Way Conference Call 7 Creating a Conference call using the Join Softkey 8 Splitting a Three way Conference Call 8 Speed Dial Numbers 8 Assigning a New Speed Dial Key 8 Adding or Editing...

Page 3: ...and functions Softkeys change depending on the calling feature or option selected Navigation arrows Scroll through menu options Use the checkmark button to select an item Line indicator Solid green An active call is in progress Fast flashing green There is an incoming ringing call Flashing red The call is on hold Solid red The line is busy remotely shared lines Lines Speed Dial keys Use these keys...

Page 4: ...s configured for the line the unanswered call will default to voice mail and will show up in your Received Calls List Note This feature does not work on lines that appear on multiple sets Redialing Last Outgoing Number To call the last number dialed from your phone use the Placed Call list 1 Press the Menu button 2 Select Features 1 on the dial pad 3 Select Call Lists 4 on the dial pad 4 Select Pl...

Page 5: ...e Call Lists You can view and track calls you missed received or placed If the call was from another PennNet Phone subscriber the person s name and the last 5 digits of phone number are displayed For calls from non PennNet Phone callers only the phone number is displayed Making a Call from the Received Call List 1 Press the Callers softkey 2 Use the navigation arrows to scroll through the list and...

Page 6: ...navigation arrows to scroll through the list to find the contact 3 Press the checkmark button to select the entry 4 Press the Save softkey to save the contact to the local contact directory 5 Press the left navigation arrow repeatedly to return to the idle display Editing Contacts 1 Press the Dir softkey 2 Use the navigation arrows to scroll through the list to find the contact 3 Press the checkma...

Page 7: ... Ask the caller to stay on the line while you transfer the call 2 Press the Trans softkey The caller is placed on hold 3 Enter the number to which you want to transfer the call then press the Dial button 4 When the third party answers the caller remains on hold so you can talk privately with the third party 5 To transfer the call press the Trans softkey and then hang up the phone Note To cancel th...

Page 8: ...opened allowing contact information to be added 2 Press the checkmark button to enter a first name 3 Enter the first name of the contact from the dial pad 4 Press the Ok or Cancel softkeys to accept or cancel changes 5 Press the down navigation arrow to display the next field in the contact s entry 6 Repeat steps 2 to 5 to enter the last name of the contact 7 Repeat steps 2 to 5 to enter a contact...

Page 9: ...rough the various options and choose a format for the time the date or the order in which they are to appear on the display Press the checkmark button to change and save the new settings 4 To return to the idle display press the left navigation arrow repeatedly Line Icons Symbols PPS PPS is a web tool that allows subscribers and proxies to manage certain telephone and voice mail features Use PPS t...

Page 10: ...Menu Settings Basic Restart Phone The handset will not restart if there is an active call One the active call is disconnected the handset will restart Passwords Manage your voice mail passwords in real time Proxy Designate a proxy to make adjustments or changes to your PennNet Phone account A proxy can be any member of the Penn community who has a valid PennKey and password Voice Mail Delivery Met...

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