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PennNet Phone: Polycom SoundPoint IP 320/321 Quick Guide 

ISC Networking & Telecommunications 

 

 

conference call will place all other parties on 
hold.   

Creating a Conference call using the 
Join Softkey 

You can create a conference call at anytime between 
an active call and a call that is on hold. 
When you are in an active call: 

 

If you have one call on hold (on the same line or 
other line), use the 

down navigation arrow

 to 

go to the call on hold, and then press the 

Join 

softkey

 

 

If you have more than one call on hold, use the 

up and down arrows

 to switch to the desired 

call on hold, press the 

Join softkey

Splitting a Three-way Conference Call 

You can split or drop one leg of a conference call 
when you need to drop a bad connection (cell phone), 
or after reaching a wrong number or voice mail 
instead of the intended person. If call waiting is 
turned off, you cannot split a conference call. 
 
Press the 

Split softkey

 to split the conference, both 

parties will be on hold. 
 
Press the 

Resume softkey

 to return to both parties. 

Speed Dial Numbers 

For frequently used numbers, you can associate them 
with a speed dial index. This feature is local to the 
phone, and may be lost during a software upgrade. It 
will be lost if the phone needs to be replaced. 
 
Note: When a new entry is added to the Contact 
Directory, it is automatically assigned the next 
available speed dial index 

and the new entry 

appears at the bottom of the Speed Dial list

.

  

Assigning a New Speed Dial Key 

1.

 

Press and hold 

Line 2

, if unassigned. A new 

empty entry in the Contact Directory is 
automatically opened allowing contact 
information to be added. 

2.

 

Press the 

checkmark button

 to enter a first 

name 

3.

 

Enter the first name of the contact from the dial 
pad 

4.

 

Press the 

Ok 

or 

Cancel softkeys

 to accept or 

cancel changes 

5.

 

Press the 

down navigation arrow

 to display the 

next field in the contact’s entry 

6.

 

Repeat steps 2 to 5 to enter the last name of the 
contact. 

7.

 

Repeat steps 2 to 5 to enter a contact number. 

8.

 

Repeat steps 2 to 5 to change the 

Speed Dial 

Index 

if desired  

The index can be any value between the next 
available index value and the maximum (99). 

9.

 

Press the 

Yes 

or 

Cancel 

softkeys to accept or 

cancel changes 

10.

 

Press the 

left navigation arrow

 repeatedly to 

return to the idle display. 

Adding or Editing a Speed Dial Index 
for an Existing Contact 

1.

 

Press the 

Dir softkey

 

2.

 

Use the 

up and down

 

navigation arrows

 to 

scroll through the list to find the contact 

3.

 

Press the 

checkmark button

 to select the entry 

4.

 

Press the 

Edit softkey

 

5.

 

Press the 

down navigation arrow

 repeatedly 

until the speed dial index field appears 

6.

 

Press the checkmark button to select the speed 
dial index for edit 

7.

 

Do one of the following steps: 

 

Enter the next available speed dial index. 

 

Delete the existing speed dial index by using 
the 

left navigation arrow

, and then enter a 

new speed dial index. 

8.

 

Press the 

Ok 

or 

Cancel softkeys

 to accept or 

cancel changes, and then press the 

Yes softkey

 

to confirm your changes 

9.

 

Press the 

left navigation arrow

 repeatedly to 

return to the idle display. 

Using Speed Dial 

To dial a contact via the Speed dial index: 
1.

 

Using the dial pad, enter the speed dial index 
followed by the 

# key

  

2.

 

Press the 

Dial button

 or pick up the handset 

 
To access the Speed Dial Index directory: 
1.

 

Press the 

Menu button

 

2.

 

Select 

Features > Speed Dial. 

Summary of Contents for SoundPoint 320

Page 1: ...Polycom SoundPoint 320 321 Quick Guide ISC Networking Telecommunications University of Pennsylvania October 2009 v2 ...

Page 2: ...ld Transfer Conference 7 Placing a Call on Hold 7 Placing a Call on Hold to Dial another Number 7 Transferring a Call with Consultation 7 Transferring a Call without consultation Blind Transfer 7 Initiating a Three Way Conference Call 7 Creating a Conference call using the Join Softkey 8 Splitting a Three way Conference Call 8 Speed Dial Numbers 8 Assigning a New Speed Dial Key 8 Adding or Editing...

Page 3: ...and functions Softkeys change depending on the calling feature or option selected Navigation arrows Scroll through menu options Use the checkmark button to select an item Line indicator Solid green An active call is in progress Fast flashing green There is an incoming ringing call Flashing red The call is on hold Solid red The line is busy remotely shared lines Lines Speed Dial keys Use these keys...

Page 4: ...s configured for the line the unanswered call will default to voice mail and will show up in your Received Calls List Note This feature does not work on lines that appear on multiple sets Redialing Last Outgoing Number To call the last number dialed from your phone use the Placed Call list 1 Press the Menu button 2 Select Features 1 on the dial pad 3 Select Call Lists 4 on the dial pad 4 Select Pl...

Page 5: ...e Call Lists You can view and track calls you missed received or placed If the call was from another PennNet Phone subscriber the person s name and the last 5 digits of phone number are displayed For calls from non PennNet Phone callers only the phone number is displayed Making a Call from the Received Call List 1 Press the Callers softkey 2 Use the navigation arrows to scroll through the list and...

Page 6: ...navigation arrows to scroll through the list to find the contact 3 Press the checkmark button to select the entry 4 Press the Save softkey to save the contact to the local contact directory 5 Press the left navigation arrow repeatedly to return to the idle display Editing Contacts 1 Press the Dir softkey 2 Use the navigation arrows to scroll through the list to find the contact 3 Press the checkma...

Page 7: ... Ask the caller to stay on the line while you transfer the call 2 Press the Trans softkey The caller is placed on hold 3 Enter the number to which you want to transfer the call then press the Dial button 4 When the third party answers the caller remains on hold so you can talk privately with the third party 5 To transfer the call press the Trans softkey and then hang up the phone Note To cancel th...

Page 8: ...opened allowing contact information to be added 2 Press the checkmark button to enter a first name 3 Enter the first name of the contact from the dial pad 4 Press the Ok or Cancel softkeys to accept or cancel changes 5 Press the down navigation arrow to display the next field in the contact s entry 6 Repeat steps 2 to 5 to enter the last name of the contact 7 Repeat steps 2 to 5 to enter a contact...

Page 9: ...rough the various options and choose a format for the time the date or the order in which they are to appear on the display Press the checkmark button to change and save the new settings 4 To return to the idle display press the left navigation arrow repeatedly Line Icons Symbols PPS PPS is a web tool that allows subscribers and proxies to manage certain telephone and voice mail features Use PPS t...

Page 10: ...Menu Settings Basic Restart Phone The handset will not restart if there is an active call One the active call is disconnected the handset will restart Passwords Manage your voice mail passwords in real time Proxy Designate a proxy to make adjustments or changes to your PennNet Phone account A proxy can be any member of the Penn community who has a valid PennKey and password Voice Mail Delivery Met...

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