By Telephone
Before calling Polycom Technical Support, please have the following information ready:
•
Description of the issue – What is happening or not happening, and any related
events you may be able to notice.
•
The 14-digit serial number on the bottom of the system.
Contact Polycom Technical Support at 1-800-POLYCOM.
By Internet
To contact Polycom Technical Support, go to
www.polycom.com/support
.
Enter the following information, then ask a question or describe the problem. This
information helps us to respond faster to your issue:
•
The 14-digit serial number on the bottom of the system.
•
The software version from the System Information screen in the QSX Admin
Web.
•
Information about your network.
•
Troubleshooting steps you have already tried.
Limited Warranty, Disclaimers, Limit of Liability
LIMITED WARRANTY.
Polycom warrants to the end user (“Customer”) that (a) the hardware product(s) will be free from
defects in workmanship and materials, under normal use and service, for one year from the date of purchase from
Polycom or its authorized reseller, and (b) the software product(s) will perform substantially in accordance with the
accompanying documentation for a period of ninety (90) days from the date of receipt by Customer. Polycom does not
warrant that use of the product(s) will be uninterrupted or error free, or that all defects in the product(s) will be corrected.
You assume full responsibility for the selection of the product(s) to achieve your intended results and for the installation,
use and results obtained from the product(s). Polycom’s sole obligation under this express warranty shall be, at Polycom’s
option and expense, to repair the defective product or part, deliver to Customer an equivalent product or part to replace
the defective item, or if neither of the two foregoing options is reasonably available, Polycom may, in its sole discretion,
refund to Customer the purchase price paid for the defective product. All products that are replaced will become the
property of Polycom. Replacement products or parts may be new or reconditioned. Polycom warrants any replaced or
repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is
longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is
recommended that they be insured or sent by a method that provides for tracking of the package. Responsibility for loss
or damage does not transfer to Polycom until the returned item is received by Polycom. The repaired or replaced item will
be shipped to Customer, at Polycom's expense, not later than thirty (30) days after Polycom receives the defective
product, and Polycom will retain risk of loss or damage until the item is delivered to Customer.
EXCLUSIONS. POLYCOM SHALL NOT BE LIABLE UNDER THIS LIMITED WARRANTY IF ITS TESTING AND
EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT
EXIST OR RESULTS FROM:
• FAILURE TO FOLLOW POLYCOM’S INSTALLATION, TESTING, OPERATION, OR MAINTENANCE
INSTRUCTIONS;
• UNAUTHORIZED PRODUCT MODIFICATION, ALTERATION OR ANY OTHER CAUSE BEYOND THE
RANGE OF THE INTENDED USE;
• UNAUTHORIZED USE OF COMMON CARRIER COMMUNICATION SERVICES ACCESSED THROUGH
THE
PRODUCT;
• ABUSE, MISUSE, NEGLIGENT ACTS OR OMISSIONS OF CUSTOMER OR PERSONS UNDER
CUSTOMER’S CONTROL; OR
• ACCIDENT, FIRE, LIGHTNING, POWER SURGES, CUTS OR OUTAGES, OTHER HAZARDS, THIRD
PARTY ACTS OR ACTS OF GOD.
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