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Polycom MGC-25, Getting Started Manual

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MGC-25 Getting Started Guide

1-6

Overview of this Getting Started Guide

The MGC-25 Getting Started Guide includes the following topics:

Chapter 1 - Before You Begin

This chapter includes the following:

•

System Overview

•

Safety Requirements

•

General Site Requirements

•

System Specifications

•

Getting Started Guide Overview

Chapter 2 - Hardware Description and Installation

This chapter includes the following:

•

Descriptions of the front panel, back panel, dongle and LCD display 
window

•

Instructions for  installing the MGC-25

Chapter 3 - Software Installation and Configuration

This chapter includes instructions on how to:

•

Configuring the initial IP configuration of the system

•

Installing the MGC Manager

•

Starting the MGC Manager

•

Defining an MCU

•

Conecting to an MCU

•

Configuring the network services

Chapter 4 - Conference Types

This chapter describes the major types of conferences that can be scheduled 
on the MGC-25, such as: on-demand conferences, scheduled conferences, 
video conferences, Audio Only conferences and Entry Queues.

Chapter 5 - Basic Operation

This chapter includes instructions on how to:

•

Start a conference from the default conference templates

•

Dialing in to a conference

Summary of Contents for MGC-25

Page 1: ...MGC 25 Getting Started Guide Version 7 5 ...

Page 2: ...lycom Inc Information contained herein is subject to change without notice and does not represent a commitment of any type on the part of Polycom Inc Polycom and Accord are registered trademarks of Polycom Inc Notice While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing Polycom Inc cannot assume responsibility for any err...

Page 3: ... digital apparatus complies with Canadian ICES 003 Notice The Industry Canada label identifies certified equipment This certification means that the equipment meets telecommunication network protective operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document s The Department does not guarantee the equipment will operate to the user s s...

Page 4: ...Notices Russian Communication Certificate MGC 25 complies with the Russian Ministry of Communication requirements stated in certificate OC 1 MM 15 Chinese Communication Certificate Korean Communication Certificate ...

Page 5: ...ardware Description 2 1 Front Panel 2 1 Rear Panel 2 2 Dongle 2 2 MGC 25 LCD Display Window 2 3 Working With the LCD Display Window 2 3 System Idle Display 2 4 Main Menu 2 4 Active Alarms 2 5 Net Status 2 6 IP Configuration 2 6 System Reset 2 7 Manual System Reset 2 7 Hardware Installation 2 8 Installing the MGC 25 in a Rack 2 8 Placing the MGC 25 on a Desktop 2 9 Connecting Cables 2 9 Powering Up...

Page 6: ... 1 Default Reservation Templates 5 1 Starting a Conference 5 2 Dialing in to a Conference 5 4 Viewing the Conference Dial in Properties 5 5 Conference Access via Entry Queue 5 5 Dial out Participants 5 6 Monitoring On Going Conferences 5 7 General Monitoring 5 7 Monitoring a Conference 5 8 Listing Participants in the Browser and Status Panes 5 10 Participant Level Monitoring 5 12 Operations Perfor...

Page 7: ...Conference from an Entry Queue 7 5 Creating an On Going Video Conference 7 6 Defining a New Video Meeting Room 7 12 MGC 25 Management Tools 8 1 MGC 25 Resources Report 8 1 MCU System Configuration 8 7 MCU Card Management 8 10 Listing the Installed Modules 8 11 Viewing Module Parameters 8 15 Viewing the IP Card Properties 8 16 MCU Faults Report 8 17 Reset MCU 8 20 Appendix A Default Templates A 1 D...

Page 8: ...MGC 25 Getting Started Guide iv ...

Page 9: ...lti network solution that provides you with feature rich economical and easy to use multipoint voice video and gateway conferencing Polycom MGC 25 highlights A compact ready to go multipoint conferencing and gateway solution Easy installation An easy start with preset configurations for voice video unified and gateway conferencing Easy field upgrades A rich feature set providing high value and cos...

Page 10: ...in the room Never assume that power is disconnected from a circuit Only use the power cord supplied with the system The power cord should only be connected to a power outlet that has a protective ground contact Ensure that the power cord is easily accessible from the back of the system at all times When moving the system the LCD Display door must always be closed Place the equipment in a well vent...

Page 11: ...t Numbers and Addresses Obtain the following information from your network administrator IP address for the MGC 25 Subnet Mask for the MGC 25 Default Gateway IP Address optional Gatekeeper IP Address if applicable For ISDN configurations obtain the following definitions of your equipment and information from your network service provider PRI line s or Leased Line s Directory number range s Switch ...

Page 12: ...equired Power Supply AC Input 100 240 VAC 50 60 Hz Power Consumption AC Maximum Power consumption AC Voltage up to 2 AMP at 100 VAC 1 AMP at 240 VAC Environment Operating temperature 10 40 C 50 104 F Storage temperature 40 70 C 40 158 F Relative humidity 15 90 no condensing Operating altitude Up to approx 3 000 m 10 000 ft Storage altitude Up to approx 12 000 m 40 000 ft Operating ESD 8 kV Storage...

Page 13: ...ces ISDN T1 PRI E1 PRI Multirate ISDN H0 NFAS Leased Lines T1 E1 T1 CAS lines H 323 SIP LAN Clock synchronization Synchronizes to external network Local Remote external equipment Operator workstations LAN RS 232 Modem Internet Reservation systems LAN Internet Modem Table 1 1 MGC 25 Unit Specifications ...

Page 14: ...ns for installing the MGC 25 Chapter 3 Software Installation and Configuration This chapter includes instructions on how to Configuring the initial IP configuration of the system Installing the MGC Manager Starting the MGC Manager Defining an MCU Conecting to an MCU Configuring the network services Chapter 4 Conference Types This chapter describes the major types of conferences that can be schedul...

Page 15: ...Defining a New Video Conference This chapter includes instructions on how to Define the basic parameters of a new Video Entry Queue Define the basic parameters of a new Video Conference Define a new Video Meeting Room Chapter 8 MGC 25 Management Tools This chapter describes the management tools unique to the MGC 25 Resource Report MCU System Configuration MGC 25 Cards Management Resetting the MCU ...

Page 16: ...MGC 25 Getting Started Guide 1 8 ...

Page 17: ... safety precautions on page 1 2 before installing your system Hardware Description Front Panel The MGC 25 front panel includes an LCD Display window which indicates system and network statuses LCD Display Window Power LED indicator Status LED indicator Front brackets ...

Page 18: ...ch cooling fan and interfaces for Polycom Support personnel Dongle The Polycom MGC 25 Dongle is a hardware key that is installed in the parallel port on the rear panel This device contains configuration and licensing data that is necessary for your system to function Never remove the dongle unless instructed by authorized support personnel Do not remove or damage the dongle label ...

Page 19: ...ion screen is displayed To navigate within an LCD Display Using the arrow buttons next to the LCD display window you can navigate within an LCD display to choose options view system status modify the MCU IP address save data and cancel parameter modifications To scroll vertically in a display use the up down buttons On some displays OK and Cancel options appear To select one of these options use t...

Page 20: ...ay for 30 seconds Main Menu To access the Main Menu from the System Idle display press any button The Main Menu in the LCD window includes four options Active Alarms displays network and system errors if any Net Status displays the status of each network connection IP Configuration displays the IP address Subnet Mask and Default Gateway addresses You can configure these values System Reset resets ...

Page 21: ...anager right click the MCU icon and then click Faults For details about Faults see the MGC Administrator s Guide Chapter 5 PRI Errors R Red Alarm No connection is detected There are no physical or higher layer protocols established The line cannot be used for service when a red alarm is detected Check the network cable Y Yellow Alarm The system is receiving a Far End Alarm Failure This failure ind...

Page 22: ...m Idle display Network statuses are described in Table 2 1 IP Configuration The IP Configuration function is available in the Main Menu and is displayed automatically the first time you access the system The IP Configuration display shows the IP address Subnet Mask and Default Gateway values of the system To modify these values follow the instructions on page 3 1 Control LAN errors L Link Down The...

Page 23: ...Reset function is available from the Main Menu To reset the system use the arrow buttons to select OK and then press the Select button To cancel use the arrow buttons to select Cancel and then press the Select button Manual System Reset You can reset the system manually at any time by holding down the left and right buttons simultaneously The OK option appears only if a component has been modified...

Page 24: ... placed Secure the system by fastening four screws to the rack on the front panel Install a shelf supplied by the rack manufacturer Place the MGC 25 on top of the shelf Secure the system by fastening four screws to the rack on the front panel Place the system on brackets that have been installed according to rack manufacturer specifications Place the system on a shelf that has been installed accor...

Page 25: ...cure flat and clean surface and avoid placing anything on top of the system Connecting Cables Connect the following cables Power cable insert the connector firmly into the socket so that almost all of the narrow section of the connector is inserted ISDN PRI or T1 CAS cables optional LAN network cable optional ...

Page 26: ...ower outlet 2 Press the power switch to 1 to start the system On the front panel of the MGC 25 the power indicator LED and the LCD Display Window flash The system startup may take upto five minutes Wait at least 10 seconds between turning the system off and turning it on If you turn the system off and then try to turn it on right away the system will not allow powering up for one minute ...

Page 27: ... IP address is 129 254 4 8 the system assumes that it has not been configured and shows the IP Configuration parameters on the LCD window You can now enter the IP address allocated to the MCU using the LCD and the arrow keys To configure the IP address of the MGC 25 1 Open the panel for the LCD as shown The IP Configuration is displayed Installing the MGC Manager Initial IP Configuration Connectin...

Page 28: ...ss the Right arrow button to move to the Subnet Mask IP number The Subnet Mask is assigned values according to the IP address entered If you do not want to modify the Subnet Mask press the Right arrow button until you reach the Default Gateway number If no additional changes are required skip to step 8 7 Enter the IP address of the Default Gateway if the MCU is connected to a network other than th...

Page 29: ...he software CD into the CD drive 2 On the Start menu click Run The Run dialog box opens 3 Type D SETUP where D is the name of the CD drive and then click OK The installation wizard starts and the License Agreement window opens The MGC 25 is shipped with a default IVR Service default Entry Queue Service and a default conference profile For information about restoring these services when upgrading M...

Page 30: ...tion If you clicked Yes the Welcome window opens 5 Click Next The User Information screen opens 6 Enter your name and the name of your company in the appropriate boxes For a standard installation enter Polycom in the Serial box 7 Click Next Follow the on screen instructions to complete the installation process ...

Page 31: ...Chapter 3 Initial System Setup 3 5 At the end of the installation procedure the Setup Complete window opens 8 Click Finish The MGC Manager software is now installed on your computer ...

Page 32: ...s menu click MGC Manager ver 7 5 and then click MGC Manager ver 7 5 to start the application The MGC Manager main window opens Installing the MGC Manager Initial IP Configuration Connecting to an MCU Configuring the Network Services Defining an MCU Starting the MGC Manager The MGC unit has to be installed and its IP address properly configured before defining its connection parameters in the MGC M...

Page 33: ...U 3 In the IP Address box enter the IP Address of the MCU 4 Click OK The Add MCU dialog box closes A new icon with the specified MCU name appears in the Browser pane listed below the MCUs Network icon Installing the MGC Manager Initial IP Configuration Connecting to an MCU Configuring the Network Services Defining an MCU Starting the MGC Manager The IP address should be identical to the one config...

Page 34: ... the MCUs Network icon or expand the MCUs Network icon A list of MCUs appears below the MCUs Network icon 2 Double click the MCU icon Alternatively right click the MCU icon to which you want to connect and then click Connect The Logon dialog box opens 3 Enter your Login Name and Password and then click OK Installing the MGC Manager Initial IP Configuration Connecting to an MCU Configuring the Netw...

Page 35: ...If your system is configured to work with ISDN only the ISDN Configuration dialog box is displayed For details see To configure an ISDN Network Service on page 3 14 Network Configuration Wizard The Network Configuration Wizard enables you to set up the ISDN and IP network services quickly You can access the Network Configuration Wizard any time from the MCU right click menu Installing the MGC Mana...

Page 36: ... 1 In the Network Configuration Wizard window click the IP button The IP Configuration dialog box opens To route Meet Me H 323 dial in participants to their conferences some gatekeepers require configuration of an IP Network Service prefix If your gatekeeper requires the definition of a prefix configure it in the gatekeeper before you define the IP Network Service ...

Page 37: ...AN span is connected to the IP card in the MCU and to define the properties of this card LAN 1 IP Address Enter the IP address of the IP card installed in the MCU When the DHCP server is used the IP address of the card appears as 0 0 0 0 Subnet Mask Enter the subnet mask of the MCU s IP card If the DHCP is used the subnet mask is automatically retrieved from the DHCP server and cannot be modified ...

Page 38: ...ervers in this service H 323 Select this option for an H 323 only network service or an integrated IP service Gatekeeper A gatekeeper is used witht he network so select the Gatekeeper check box to define its properties Gatekeeper IP Address or Name Enter either the gatekeeper s host name if the DNS server is enabled and the gatekeeper is registered with the DNS or IP address LAN 1 H323 ID The H 32...

Page 39: ...ess Conferences and Entry Queues can be registered in the proxy in the format user host for example EQ1 polycom com When dialing to a conference or Entry Queue the SIP server expects to receive the host either as domain name or as an IP address The domain name is used for identifying the SIP server in the appropriate domain according to the host part in the dialed string For example when the call ...

Page 40: ...ces the Network Configuration Wizard dialog box is displayed To configure an ISDN Network Service 1 Click the ISDN button If you are defining only the IP Network Service the Network Configuration dialog box closes and the new IP Network Service appears in the IP Network Services list You must reset the MCU ...

Page 41: ... list select either T1 usually in the U S or E1 usually in Europe 6 From the Switch Type drop down list select the brand and revision level of equipment installed in the telephone company s central office 7 In the Dial In Numbers Range boxes enter the phone numbers to be used for dial in connections as allocated to the MCU by your service provider Enter the first and last numbers in the range of p...

Page 42: ... used to indicate the IP Network Service type The Network Services definition is complete For advanced settings see the MGC Administrator s Guide Chapter 3 Table 3 2 IP Network Service Icons Icon Description The Network Service supports both SIP and H 323 connections The Network Service supports only H 323 connections The Network Service supports only SIP connections ...

Page 43: ...n Wizard window opens To change IP configurations click the IP button To change ISDN configurations click the ISDN button For information regarding the configurable fields in the relevant dialog boxes see Network Configuration Wizard on page 3 9 For additional information abut setting the Network Service as default see the MGC Administrator s Guide Chapter 3 Setting the Default Network Service ...

Page 44: ...MGC 25 Getting Started Guide 3 18 ...

Page 45: ...e An Entry Queue is a special routing lobby to which one or more dial in numbers are assigned The participant is prompted for the destination conference Numeric ID If no conference with a matching Numeric ID is running the system creates a new On Going conference provided the participant has the permission to do so The new conference is created according to the conference parameters defined in a P...

Page 46: ... the conference No prior booking is required The conference returns to passive mode once the conference ends and remains in the MCU memory until the next activation In this mode you must define a Meeting Room for each of the employees in your organization This may require tedious work when your organization includes many employees and it also loads the MCU memory with all the saved Meeting Rooms S...

Page 47: ... Video card This method enables such features as full Transcoding per participant Personal Layouts individualized Continuous Presence layouts per participant and maintenance of overall video and audio quality for the conference even when participants with lower capabilities connect However this method limits the number of Continuous Presence participants to the number of ports on the Video card wh...

Page 48: ...required conference password or numeric ID depending on the MCU configuration or they wait for the operator s assistance if enabled for the Entry Queue Both Video and Audio Only conferences an be accessed from an Entry Queue For information about defining an Entry Queue see Chapter 6 Defining a New Audio Only Entry Queue on page 6 1 or Chapter 7 Defining a New Video Entry Queue on page 7 1 Entry Q...

Page 49: ...er Default Audio Audio Only with Default IVR service Default_COP Conference On Port at 384 Kbps Default_Video Continuous Presence Conference at 384 Kbps SW CP Software Continuous Presence H 323 only at 384 Kbps Video Switch Video Switching at 384 Kbps Using the default Reservation templates you can schedule a conference to start immediately On Going Conference or to start automatically at a predef...

Page 50: ...older in the Reservations Database window opens automatically when you open the MGC Manager Otherwise access this window by clicking Reservations in AccordDB from the Window menu The Reservations Database window opens 3 Move the Reservations Database window by dragging the blue title bar You can also resize the window by clicking an edge and dragging it 4 In the Reservations Database window expand...

Page 51: ...n click Start Immediately If more than one MCU is connected select the name of the MCU to run the conference from the pop up list The conference begins and appears in the list of On Going Conferences If no participants were defined in the Reservation template the conference starts but contains no participants ...

Page 52: ...re defined in the IP Network Service dial the conference URI For example MRO1 polycom com If the conference included IVR parameters the participant will have to enter a password before entering the conference Dial in participants can also access a conference via a single dial Entry Queue The dialing methods are the same as for the conference In the default templates just the Audio Only template is...

Page 53: ... of dial in numbers that have to be allocated to conferences and the number of conferences that require registration with the SIP server and enables using one or a small number of URI addresses for all dial in connections All ISDN articipants dial the same Entry Queue dial in number and once they connect to the Entry Queue are routed to their conference according to the conference numeric ID or pa...

Page 54: ...me and the numeric ID in the format EQ Name Target Conference Name Target Conference Numeric ID For example EQ1 sales 12345 In this example the Entry Queue name is EQ1 and a new On Going Conference by the name sales with the Numeric ID 12345 will be created on the MCU Dial out Participants Dial out participants who are called by the conference must be defined in the system For details see Adding a...

Page 55: ...ueue window For more information about the Participants Queue see the MGC Manager User s Guide Volume I Chapter 8 Operations can be performed at the conference level or at the participant level For example you can terminate a conference before its scheduled ending or you can extend its duration You can also disconnect an individual participant while the conference is in progress or temporarily mut...

Page 56: ...nce and participants statuses in the Monitor pane 1 Expand the MCU icon to display its options 2 Double click the On Going Conferences icon to list the On Going Conferences 3 Right click the conference to monitor and then click Monitor to view all the conference participants Alternatively on the conference right click menu click Monitor Filter to view only participants of the selected filtering ca...

Page 57: ...Option Description Faulty participant Participants who have problems connecting to the conference Participants Requesting Assistance Participants who have requested the operator s assistance and have yet to be assisted by the operator Asked question Participants who want to ask questions and were added to the Question and Answer queue These participants are waiting to ask a question Noisy Line Par...

Page 58: ...Participants in the Browser and Status Panes You can view the list of participants currently connected to the conference in the Browser Status and Monitor panes To view the list of participants in the Browser pane 1 Expand the On Going Conferences or Reservations tree to display the list of On Going Conferences or Reservations You can modify the order of columns in the Monitor and Status panes by ...

Page 59: ...I Chapter 5 To list the participants in the Status pane 1 Expand the On Going Conferences or Reservations tree to display the list of On Going Conferences or Reservations 2 Double click the icon of the On Going Conference or Reservation whose participants you want to list The participants are listed in the Status pane Additional information such as the participant status connection dial in or dial...

Page 60: ...e Browser pane or the Monitor pane right click the appropriate participant icon in the participants list and then click Properties The Participant s Properties dialog box opens displaying the following tabs Identification Advanced Connection Info1 Connection Info2 Resource Details Disconnection Cause H221 ISDN H245 IP and Video Sources These tabs contain information that is relevant only to the pa...

Page 61: ...ce Additional operations performed during On Going Conferences are described in the MGC Manager User s Guide Volume I Chapter 6 Adding a Participant to a Conference Defining Dial out Participants You can manually add dial out participants to the conference The participant properties change according to the participant type and network connection The following procedure assumes that the default par...

Page 62: ...g Conferences 2 Right click the icon of the conference to which to add a participant and then click New Participant Alternatively click the conference icon and then click the New Participant button on the Conference Toolbar The Properties Identification dialog box opens ISDN Telephone Participant H 323 VoIP Participant ...

Page 63: ... If you are defining an H 323 participant select H 323 If you are defining a SIP participant select SIP 6 Define the participant properties as follows a If you are defining an ISDN participant In the Participant Phone Numbers box enter the participant s number SIP Participant The Identification parameters change according to the selected Interface Type The Audio Only option is automatically select...

Page 64: ...information about the participant if required 8 Select the Save Participant check box to save the participant in the database for future invitations conferences 9 Click OK to add the participant to the conference To define a new video participant in a Video conference 1 Perform steps 1 4 in the Audio Only participant definition procedure 2a If you are defining an ISDN participant For a dial out IS...

Page 65: ...Browser pane right click the participant icon and then click Connect Participant Alternatively click the Participant icon and then click the Connect button on the Participant Toolbar During the connection attempt the word Connecting appears in the Connection column next to the participant name The status changes to Connected once the participant s connection is established The default settings are...

Page 66: ...efinition from the conference and releases the resources allocated to the participant Therefore to reconnect a participant who was deleted from the conference you have to re define the parameters as if he she were a new participant To disconnect a participant In the Monitor pane Status pane or Browser pane right click the participant icon and then click Disconnect Participant Alternatively click t...

Page 67: ...a conference organizer may want to silence the audio and video channel of a particular participant from part of an On Going Conference The MGC Manager enables you to mute a participant s audio and or video signals A participant whose audio or video signal is muted hears and sees the other participants However the other participants cannot hear or see the muted participant Alternatively participant...

Page 68: ...tions refer to the MGC Manager User s Guide Volume I Chapter 6 Locking and Unlocking a Conference You can lock or unlock On Going Conferences and thus control access of dial in participants to these conferences The Lock Unlock option is dynamic and can be applied any time before or during the conference This feature is used to Limit the number of dial in participants connecting to the conference i...

Page 69: ...necessary to extend the duration of a conference or terminate a conference before its scheduled completion time The conference can be either manually or automatically extended or terminated To automatically extend or terminate a conference refer to the MGC Manager User s Guide Volume I Chapter 6 You can change the conference duration even after the conference has started ...

Page 70: ...e the duration of an On Going Conference 1 In the Browser Monitor or Status panes right click the conference icon and then click Properties The Conference Properties dialog box opens 2 Click the Scheduler tab 3 Modify the conference Ending Time ...

Page 71: ...ipants disconnected from the conference or if the meeting organizer has requested it To terminate a conference manually 1 In the Browser Monitor or Status panes right click the On Going Conference and then click Terminate Alternatively click the Conference icon and then click the Terminate button on the Conference Toolbar A dialog box opens prompting you to confirm the action 2 Click Yes The confe...

Page 72: ...x The system automatically and dynamically applies layouts with the appropriate number of display windows according to the number of connected video participants 5 To select a particular video layout clear the Auto Layout check box if it is selected 5a Determine the number of windows to appear on the screen and click the arrow next to the numbered Video Layout icon that displays the available vide...

Page 73: ...rences see the MGC Manager User s Guide VoicePlus Edition Defining a New Audio Only Entry Queue This section describes how to define an Audio Only Entry Queue To define a Video Entry Queue see Defining a New Video Entry Queue on page 7 1 To define a new Audio Only Entry Queue 1 Expand the MCU icon to display its options 2 Right click the Meeting Rooms Entry queues SIP Factories icon and then click...

Page 74: ...MCU automatically assigns the Numeric ID provided the MCU is configured to support automatic assignment of Numeric IDs 5 In the Entry Queue Service box select from the list of predefined Entry Queue Services the one that will be used to play audio messages and prompts to participants waiting in the Entry Queue Leave this field blank to use the default Entry Queue Service 6 To define an Auto Cascad...

Page 75: ... 9 If you selected the IP Only Target Conference configure the audio algorithm to use for Entry Queue VoIP participants The Target Conference Settings Audio Alg settings provide additional audio options such as G 723 G 729 Entry Queue Dial in Number Table The list of dial in numbers assigned to the Entry Queue is displayed in the Dial in Numbers table Up to 16 dial in phone numbers may be assigned...

Page 76: ...of the dial in numbers range defined for the selected ISDN Network Service For more details regarding the dial in numbers range see the MGC Administrator s Guide Chapter 3 4 Enter the second dial in number to be assigned to the Entry Queue This number is optional 5 Click OK The dial in number is added to the table in the Entry Queue Properties 6 Repeat the above steps to define additional dial in ...

Page 77: ...nference 1 Expand the MCU icon to display its options 2 Right click the On Going Conferences icon and then click New Conference The Conference Properties General dialog box opens The following procedure describes the main parameters involved in setting up an Audio Conference For a detailed description of all parameters see the MGC Manager User s Guide VoicePlus Edition Chapter 2 ...

Page 78: ...the Conference Duration if required 6 In the Conf Entry Password box enter the conference password digits only 7 In the Web Chairperson Password box enter the Chairperson password if required 8 In the Numeric ID box enter the desired conference Numeric ID 9 In the User Defined Fields boxes enter the requested information if required The User Defined fields are displayed only if the Show User Defin...

Page 79: ...ou can click the Advanced button to view and modify the additional settings In most conference definitions you do not need to modify the Advanced parameters because the MGC Manager uses default values or uses the optimal parameters based on the endpoint s capabilities 11 Select the Enable IVR Service check box to enable an IVR service The IVR Service includes a set of voice prompts that assist par...

Page 80: ...to add predefined participants to the conference For more information see Chapter 5 Adding a Participant to a Conference on page 5 13 16 To complete the conference definition procedure click OK from any of the Conference Properties tabs The Properties dialog box closes If all the requirements are met and the properties are configured correctly the new conference is added to the On Going Conference...

Page 81: ...d can be activated as many times as required To define a New Meeting Room 1 Expand the MCU tree to display its options 2 Right click the Meeting Rooms Entry Queues SIP Factories icon and then click New Meeting Room The Conference Properties General dialog box opens 3 Define the parameters in the General and Settings tabs as described in steps 3 17 in Defining an On Going Audio Conference on page 6...

Page 82: ...ted Clear this check box to lock the conference to undefined participants 7 In the Min Participants box define the total number of participants for which the system reserves resources This number should include the number of defined participants as well as undefined participants If you enter 0 no resources will be reserved for the conference However participants will be able to connect to the conf...

Page 83: ...imes 11 In the Number of Occurrences field determine the number of times the Meeting Room can be activated 1 means that the conference can be activated once and then it will be deleted from the system 2 or more means that the conference can be activated that number of times and the conference remains in sleep mode in between recurrences 12 In the Meet Me ISDN Service pane click the Plus button to ...

Page 84: ... after the Meeting Room is saved on the MCU It is then displayed in the first row of the Meet Me H 323 Service table To add prefixes for H 323 participants to dial using other H 323 Network Services click the Plus button 14 Click OK The Meeting Room is added to the Meeting Rooms Entry Queues and SIP Factories list ...

Page 85: ...Queue on page 6 1 If an Entry Queue is set to Video Switching its audio video and line rate settings must be the same as its destination conference settings or the participants will not be able to move to the target conference Entry Queues can only be defined in MCUs containing an Audio card If you have not already done so define the Entry Queue Message Service in the MCU IVR Services before defin...

Page 86: ... and then click New Entry Queue The Entry Queue Properties dialog box opens 2 In the Name box assign a name to the Entry Queue using up to 20 characters 3 To manually assign the Numeric ID enter the required value in the Numeric ID box To automatically assign the Numeric ID complete the Entry Queue definition and save it to the MGC The MCU automatically ...

Page 87: ...ct the Encryption check box For details about Encryption and encrypted Entry Queues see the MGC Manager User s Guide Volume II Chapter 1 d Select Video Switching Transcoding or Continuous Presence as the conference type For more information see Chapter 4 Video Conference Attributes on page 4 3 For an Entry Queue defined as Video Switching conferences accessed from this Entry Queue must be defined ...

Page 88: ...ollow the instructions in Entry Queue Dial in Number Table on page 6 3 8 Use the default values for the remaining parameters These parameters are described in the MGC Manager User s Guide Volume II Chapter 2 Setting the Entry Queue to Transcoding or Continuous Presence requires Video resources while a Video Switching Entry Queue does not An IP Only Entry Queue in Continuous Presence mode can only ...

Page 89: ... from an Entry Queue 1 Right click the Entry Queue icon and then click Create Reservation from Entry Queue The Conference Properties General dialog box opens The parameters in the General and Settings tabs are automatically set to be compatible with this Entry Queue 2 If required modify parameters 3 Click the Scheduler tab to define the conference start date and time 4 Define the conference start ...

Page 90: ...n Going Conferences icon and then click New Conference The Conference Properties General dialog box opens 2 In the Name box enter the conference name 3 In the Numeric ID box enter the desired conference Numeric ID The following procedure describes the main parameters involved in setting up an Video Conference For a detailed description of all parameters see the MGC Manager User s Guide Volume I Ch...

Page 91: ... allows Continuous Presence conferences to be set up with two types of Video Layout formats 2x1 and 2x2 10 To have participants access the conference through an Entry Queue select the Entry Queue Access check box If selected the participant must dial the Entry Queue dial in number and enter the correct conference password in order to be transferred to this conference 11 To allow undefined particip...

Page 92: ...f the participants use restricted lines do not select this option Instead select the restricted option when setting the parameters of the relevant participants and set the conference video session type to Transcoding 16 In the Line Rate field specify the Kbps transfer rate In a Video Switching conference you must select the highest transfer rate common to all participants In a conference with part...

Page 93: ... minimum conference line rate threshold are connected as Secondary Audio Only 17 The Msg Service Type field is used to select Welcome No Wait for a Welcome conference Attended Wait for an Attended conference IVR for a conference with IVR Messaging Services or None for a standard conference that is not a Greet Guide conference Select the appropriate entry Selecting IVR assigns an IVR Service to the...

Page 94: ...cryption check box For details about Encryption and encrypted conferences see the MGC Manager User s Guide Volume II Chapter 1 21 To enable the SilenceIT feature select the SilenceIT check box For details about SilenceIT see the MGC Manager User s Guide Volume I Chapter 4 22 The Dual Stream mode and the Audio Algorithm are advanced features For more information about this mode see the MGC Manager ...

Page 95: ...articipants 26 In a Continuous Presence conference you can add visual effects such as borders and colors to the video layouts display on the endpoints Select the Background color by clicking its color arrow and then select the desired color To define colors for the Layout Border or Speaker Indication select the check box next to the desired option and then click the color arrow to select the color...

Page 96: ... its options 2 Right click the Meeting Rooms Entry Queues SIP Factories icon and then click New Meeting Room The Conference Properties dialog box opens 3 Define the parameters in the General Settings Participants and Video Sources tabs as described in steps 2 22 in Creating an On Going Video Conference on page 7 6 4 Define the parameters in the General Settings and Video Sources tabs as described ...

Page 97: ... MGC Administrator s Guide MGC 25 Resources Report The Resource Report displays the number of ports that can be allocated to participants and the number of ports that are currently assigned to On Going Conferences soon to begin reservations and Meeting Rooms To view the MCU resources 1 Right click the MCU icon and then click Resource Report ...

Page 98: ...on of the mode can be done only when no conference is running The following modes are available Circular default The system allocates the next available sequential unit in the order in which it is numbered on the card according to the unit numbers For example if the last used unit is 2 the next time a conference is run the system will allocate units starting with unit 3 provided that unit 3 is fre...

Page 99: ...t Unit Allocation Method continued Terminal The system always starts the unit allocation from the first free unit on the first card This mode may be problematic when there is one faulty unit especially if it is the first or second that prevents the system from running conferences However this should be the selected mode when debugging the system Table 8 1 Resource Report Total Participants Display...

Page 100: ...eport differentiates between encrypted and non encrypted participants listing both Assigned and Available ports for both non encrypted and encrypted participants The Available port column lists the total number of ports that can be allocated to encrypted and non encrypted participants For example at a line rate of 128 Kbps up to 12 non encrypted and 8 encrypted participants can connect to conferen...

Page 101: ...r IP participants of connection rates up to 768 Kbps IP Participants E1 The number of participant resources that are assigned available for IP participants of connection rates up to 1920 Kbps ISDN ISDN Participants 128 The number of non encrypted encrypted participant resources that are assigned available for ISDN participants of connection rates up to 128 Kbps ISDN Participants 384 The number of ...

Page 102: ...bps Number of PSTN Participants The number of non encrypted encrypted participant resources that are assigned available for PSTN Telephone participants of connection rates up to 64 Kbps Video Resources Continuous Presence Participants The number of video resources that are assigned available for individual participants Conferences On Port The number of video resources that are assigned available f...

Page 103: ...nfiguration information indicates the total number of ISDN and IP ports licensed for the system the number of PRIs connected to the system and whether the system is configured to support conferencing gateway sessions and or video To view the MGC 25 system configuration Right click the MCU icon and then click System Configuration ...

Page 104: ...g information is displayed Table 8 3 System Configuration Field Description Configuration Name The name of the type of configuration purchased Total Number of Participants from all rates The total number of participants that can connect to the system simultaneously from all network types ...

Page 105: ...ing to the picture above if 24 PSTN 64 Kbps participants were to connect to the system simultaneously they would be using the entire system capacity Note ISDN capacities are calculated using E1 1920 Kbps as the basis for network capacity If your system is connected via T1 1536 Kbps the capacities may be less Attributes This area indicates the general attributes of the system configuration Dongle T...

Page 106: ...alog box Table 9 4 lists the available functional modules The MCU must be connected in order to perform the above tasks For details see Chapter 3 Connecting to an MCU on page 3 8 Table 8 4 MGC Functional Modules Functional Module Function NET2 Network Interface Module Interfaces between the MGC unit and the ISDN or T1 CAS network IP Network Interface Module Interfaces between the MGC unit and the ...

Page 107: ...tional modules 1 Connect to the MCU whose modules you want to list 2 In the Browser pane expand the MCU icon to list its options 3 Double click the MCU Configuration icon or expand the MCU Configuration icon to list the configuration options 4 Double click the Cards icon or expand the Cards icon All the MCU slots are listed Empty slots are indicated by a white card icon Occupied slots are indicate...

Page 108: ...MGC 25 Getting Started Guide 8 12 When double clicking the Cards icon in the Browser pane the Status pane displays the status of each card ...

Page 109: ... listed in Table 9 4 NET 2 IP1 MUX MUX AUDIO7 VIDEO6 Clock This field is valid only for Net 2 cards This column indicates which Network card span is used as the Master Clock Configured Clock Indicates which ISDN Network card was configured as the Primary network interface for clocking Changes take effect and are updated during the next MCU reset or power up Status Indicates the card status Normal ...

Page 110: ...he MGC Manager Administrator s Guide Chapter 4 Disabled Units Indicates the units that were disabled by the operator The units may be disabled using the card s right click menu Num Units Indicates the total number of units available for each module Table 8 5 MCU s Cards Status Field Description ...

Page 111: ...Right click the slot containing the card to check or configure and then click Properties The Card Settings Common Parameters dialog box opens This dialog box appears in the properties of all Functional Modules It contains fields common to all the cards The system indicates the physical slot in which the card is inserted the card s type hardware version and serial number as identified by the MCU s ...

Page 112: ...to view additional information about the IP network the Network Service assigned to this card the card details such as the card type hardware version the MCU slot number the card status and the conferences that are handled by the card The IP card units interface between the IP network and the MCU The MGC 25 card setup is a representative description of the card functionality that is similar to the...

Page 113: ...MGC 25 Management Tools 8 17 MCU Faults Report The Faults function records faults related to the MCU that are encountered during operation To view the Faults list 1 Right click the MCU icon and then click Faults ...

Page 114: ...e Levels and their icons are detailed in the Level field Category Lists the type of fault The following categories may be listed File the fault is caused when a problem is detected in one of the files stored on the MCU s hard disk Reservation indicates that conferences that were reserved in the system when the system was shut down were not recovered when the system restarted Card indicates problem...

Page 115: ...l software errors that are reported by the software program Startup indicates errors that occurred during system startup Level Indicates the severity of the problem There are three fault indicators Major Error Minor Error MCU Startup indicator System Message The icon of the fault Level appears in the Time column Code Indicates the code of the problem according to the fault category A list of codes...

Page 116: ...tartup these conferences are automatically restored with all the participants in Standby state and will be reconnected to the conference When the MCU is started only the list of near future reservations is loaded to the MCU memory while the information of all other reservations are kept on the MCU s hard disks resulting in faster loading time To reset the MCU Right click the MCU icon and then clic...

Page 117: ...C Manager Audio Default Audio COP Default_COP Video Default_Video Software Continuous Presence SW CP Video Switching Video Switch This appendix lists the values of the fields in the default templates For a detailed description of the fields refer to the MGC Manager User s Guide Volume I Chapter 4 ...

Page 118: ... Yes Conf Entry Password empty to be allocated by the system Web Chairperson Password empty to be allocated by the system Numeric ID empty User Defined 1 3 empty Conference Type Standard Media Audio Supported Network IP ISDN ATM MPI Remarks empty Remarks History empty disabled Scheduler Starting Date current date Starting Time current time Settings Encryption No disabled Enable IVR Service Yes ...

Page 119: ...rminate After Chairperson Exits Yes Auto Termination Yes Before First Join 25 Min After Last Quit 5 Min disabled Audio Alg 56 G711 disabled Roll Call No Entry Tone Roll Call announcement Yes End Time Alert Tone Yes 5 Minutes Exit Tone Roll Call announcement Yes Audio Mix Depth 3 Sites Participants Pre Defined Participants contents of displayed Pre Defined Participants File Conference Participants ...

Page 120: ...nts Yes disabled Min Participants 3 Max Participants Auto Pre Defined Participants File as previously selected Dial Out Manually No Meet Me Per Conf Meeting Room Limited Sequences No disabled Meet Me Service empty Recording Enable Recording No Parameter Value ...

Page 121: ...Password empty to be allocated by system Web Chairperson Password empty to be allocated by system Numeric ID empty User Defined 1 3 empty Conference Type Standard Media Video Audio Supported Network IP ISDN ATM MPI Video Session Continuous Presence Classic Remarks empty Remarks History empty disabled Scheduler Starting Date current date Starting Time current time Settings Restricted No Line Rate 3...

Page 122: ...None FECC LSD Rate None Label None Conference Lock No Mute Meet Me Parties No disabled Start Conf Requires Chairperson No disabled Terminate After Chairperson Exits No disabled On Hold No disabled Enable Invite No disabled Auto Termination Yes Before First Join 25 Min After Last Quit 5 Min Audio Alg Auto Dual Stream Mode None Roll Call No disabled Entry Tone Roll Call announcement Yes Parameter Va...

Page 123: ...uto disabled Quality Auto Annex N No disabled Annex P No disabled Annex F No disabled Participants Pre Defined Participants contents of displayed Pre Defined Participants File Conference Participants empty Search empty Allow undefined Participants Yes Min Participants 3 Max Participants Auto Pre Defined Participants File as previously selected Dial Out Manually No Video Sources Background enabled ...

Page 124: ...de A 8 Speaker Notation Yes Auto Layout No Video Layout 5 Same Layout Yes disabled Lecture Mode None Meet Me Per Conf Meeting Room Limited Sequences No disabled Meet Me Service empty Recording Enable Recording No Parameter Value ...

Page 125: ...y Password empty to be allocated by system Web Chairperson Password empty to be allocated by system Numeric ID empty User Defined 1 3 empty Conference Type Standard Media Video Audio Supported Network IP ISDN ATM MPI Video Session Continuous Presence Classic Remarks empty Remark History empty disabled Scheduler Starting Date current date Starting Time current time Settings Restricted No Line Rate ...

Page 126: ...None FECC LSD Rate None Label None Conference Lock No Mute Meet Me Parties No disabled Start Conf Requires Chairperson No disabled Terminate After Chairperson Exits No disabled On Hold No disabled Enable Invite No disabled Auto Termination Yes Before First Join 25 Min After Last Quit 5 Min Audio Alg Auto Dual Stream Mode None Roll Call No disabled Entry Tone Roll Call announcement Yes Parameter Va...

Page 127: ...uto disabled Quality Auto Annex N No disabled Annex P No disabled Annex F No disabled Participants Pre Defined Participants contents of displayed Pre Defined Participants File Conference Participants empty Search empty Allow undefined Participants Yes Min Participants 3 Max Participants Auto Pre Defined Participants File as previously selected Dial Out Manually No Video Sources Background enabled ...

Page 128: ... Guide A 12 Speaker Notation Yes Auto Layout No Video Layout 5 Same Layout No Lecture Mode None Meet Me Per Conf Meeting Room Limited Sequences No disabled Meet Me Service empty Recording Enable Recording No Parameter Value ...

Page 129: ...ord empty to be allocated by system Web Chairperson Password empty to be allocated by system Numeric ID empty User Defined 1 3 empty Conference Type Standard Media Video Audio Supported Network IP Video Session Continuous Presence Software Remarks empty Remark History empty disabled Scheduler Starting Date current date Starting Time current time Settings Restricted No disabled Line Rate Outgoing 3...

Page 130: ...disabled T120 Rate None FECC LSD Rate None Label None Conference Lock No Mute Meet Me Parties No disabled Start Conf Requires Chairperson No disabled Terminate After Chairperson Exits No disabled On Hold No disabled Enable Invite No disabled Auto Termination Yes Before First Join 25 Min After Last Quit 5 Min Audio Alg Auto Dual Stream Mode None disabled Roll Call No disabled Entry Tone Roll Call a...

Page 131: ...ality Auto disabled Annex N No disabled Annex P No disabled Annex F No disabled Participants Pre Defined Participants contents of displayed Pre Defined Participants File Conference Participants empty Search empty Allow undefined Participants Yes Min Participants 3 Max Participants Auto Pre Defined Participants File as previously selected Dial Out Manually No Video Sources Background disabled Layou...

Page 132: ...peaker Notation No disabled Auto Layout No disabled Video Layout 2 Same Layout Yes Lecture Mode None disabled Meet Me Per Conf Meeting Room Limited Sequences No disabled Meet Me Service empty Recording Enable Recording No Parameter Value ...

Page 133: ...f Entry Password empty to be allocated by system Web Chairperson Password empty to be allocated by system Numeric ID empty User Defined 1 3 empty Conference Type Standard Media Video Audio Supported Network IP ISDN ATM MPI Video Session Video Switching Remarks empty Remark History empty disabled Scheduler Starting Date current date Starting Time current time Settings Restricted No Line Rate 384 Kb...

Page 134: ...None FECC LSD Rate None Label None Conference Lock No Mute Meet Me Parties No disabled Start Conf Requires Chairperson No disabled Terminate After Chairperson Exits No disabled On Hold No disabled Enable Invite No disabled Auto Termination Yes Before First Join 25 Min After Last Quit 5 Min Audio Alg 56 G722 G711 Dual Stream Mode None Roll Call No disabled Entry Tone Roll Call announcement Yes Para...

Page 135: ...Quality Auto disabled Annex N No disabled Annex P No disabled Annex F No disabled Participants Pre Defined Participants contents of displayed Pre Defined Participants File Conference Participants empty Search empty Allow undefined Participants Yes Min Participants 3 Max Participants Auto Pre Defined Participants File as previously selected Dial Out Manually No Video Sources Background disabled Lay...

Page 136: ...aker Notation No disabled Auto Layout No disabled Video Layout 1 full screen Same Layout Yes Lecture Mode None Meet Me Per Conf Meeting Room Limited Sequences No disabled Meet Me Service empty Recording Enable Recording No Parameter Value ...

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