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Polycom CX5000 System User’s Guide

35

Place and receive video calls

If you connect the Polycom CX5000 device to your computer, you can place a video call to a
contact. The contact can see your video feed even without a webcam. If the contact has a
webcam connected, you can see the contact’s video feed in your Conversation window.

Place a video call

You can add video to an existing instant messaging session or phone call, or you can start a
video call from the Office Communicator window.

>> In the Contact List, right-click a contact and then click

Start a Video Call

. After the video

call is accepted, the

Conversation

window expands to display the video.

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Summary of Contents for CX5000

Page 1: ...3725 64353 001 B January 2012 Polycom CX5000 and CX5000 HD Systems User s Guide ...

Page 2: ... reserved Polycom Inc 4750 Willow Road Pleasanton CA 94588 2708 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all...

Page 3: ...D System 10 The Polycom CX5000 Device 11 Touch Screen Display 12 External dial pad and satellite microphones 13 Using the Polycom CX5000 System as a Conference Phone 14 Adjust the ringer and speaker volume 14 Use the tutorial 15 Send and receive phone calls 15 Place a phone call 16 Answer an incoming phone call 16 Conference calls 16 Three way calls 16 Place a three way call during an existing con...

Page 4: ...ncing method 19 Using Microsoft Lync 2010 20 User Operations 20 Place an audio or video call to a single contact 20 Place an audio or video call to multiple contacts 20 Send an instant message 20 Answer an audio call 21 Answer a video call 21 Answer a conference or content call 21 Decline a call 21 Redirect a call 21 Join a meeting 21 Add video to an audio call 22 Add participants to a call in pro...

Page 5: ... Connect to video 25 Using the Microsoft Office Live Meeting Client 26 Schedule a meeting in advance 28 Configure the Conferencing Add in for Microsoft Office Outlook 28 Schedule a meeting using the Conferencing Add in for Outlook 29 Using Microsoft Office Communicator 2007 30 About phone number formats 30 User Operations 30 Make a quick phone call 30 Call a contact in your Contact list 30 Call an...

Page 6: ...umber to call 32 Answer a phone call 33 Ignore a call 33 Redirect a call 33 Using Call Controls 34 Place and receive video calls 35 Place a video call 35 Receive a video call 36 Appendix A Performance Tips 37 Tips for improved audio performance 37 Tips for improved video performance 37 ...

Page 7: ...olycom CX5000 System Release Notes which covers product limitations and workarounds Quick Tips for the Polycom CX5000 System a guide to basic tasks using the Polycom CX5000 system with Microsoft Lync Microsoft Office Live Meeting and Microsoft Office Communicator Polycom CX5000 System Setup Guide which explains how to set up configure and begin using the Polycom CX5000 device Polycom CX5000 System...

Page 8: ...igahertz or higher processor Recommended 2 0 gigabyte GB of RAM or higher 1 5 gigabytes GB of available hard disk space Video card with 128 MB of RAM or higher Super VGA 1280 1024 or higher resolution video adapter and monitor Keyboard and mouse or compatible pointing device Graphics hardware running in full hardware acceleration mode For conference phone use an analog PSTN phone line For remote m...

Page 9: ...ons to interact using video and audio transmissions simultaneously It has also been called visual collaboration With the Polycom CX5000 system you can do all of the following Place an outgoing phone call Answer an incoming phone call Conduct an audio only session Conduct an audio video conference When you place the Polycom CX5000 system in the center of your conference table the integrated cameras...

Page 10: ...ive calls that use the Microsoft Lync AVMCU such as for whiteboard presentations and PowerPoint slide shows is limited in Lync Server 2010 to VGA resolution CX5000 HD systems also offer the active speaker modes supported by non HD CX5000 systems on earlier releases Except for HD active speaker video CX5000 HD devices are functionally identical to non HD Polycom CX5000 devices Polycom CX5000 HD sys...

Page 11: ... audio video activity mute and incoming calls D Control buttons Six buttons control speaker volume mute phone on off hook flash and information E Liquid crystal display LCD touch screen The LCD dial pad works just like your phone pad for ease of dialing and quick view of call status F Loudspeaker A centrally located loudspeaker provides the audio received from the remote conference G Microphones S...

Page 12: ... and resumes audio input B Volume down button Decreases the volume for the ringer and the speaker C Volume up button Increases the volume for the ringer and the speaker D External Dial pad button Indicates whether the external dial pad is connected to the device E USB Status indicator Indicates whether the Polycom CX5000 device is connected to your computer F Phone Status indicator Indicates wheth...

Page 13: ...to be on hold so that another phone number can be dialed or a conference initiated J Information button Provides additional information about the Polycom CX5000 device to be viewed in the keypad area External dial pad and satellite microphones An external dial pad and satellite microphones are provided for accommodating the needs of a larger meeting room where people may be further from the Polyco...

Page 14: ...le summarizes the modes for volume settings State of device Volume mode Description Not connected to computer and phone is on hook Adjusts the ringer volume Adjust the Volume Up and the Volume Down buttons to desired ringer volume level While the device is ringing adjust the Volume Up and the Volume Down buttons to desired volume level Device not connected to computer and phone is off hook Adjusts...

Page 15: ... button on the device to access the tutorial Send and receive phone calls The Polycom CX5000 loudspeaker and microphones allow for conversations as with any telephony device The Polycom CX5000 keypad functions the same as a conventional phone and you can correct errors in the number entry by using the Backspace key Incoming calls are displayed in the phone status display The length of the call is ...

Page 16: ...nnecting to a conference bridge dial the conference bridge phone number on the Polycom CX5000 keypad using the on hook or off hook methods described previously After connecting to the conference bridge follow the prompts for entering the conference ID and password At any time during the conference you can suspend audio transmission using your Polycom CX5000 device Three way calls When you need to ...

Page 17: ...thin an existing conference call press the Flash button 3 Enter the phone number or extension of the party you want to consult 4 After the party has answered the call begin your discussion When finished press the Flash button to rejoin the conference call Note You must use a phone system that supports multiple phone lines to place three way calls ...

Page 18: ... party to the conference call Call waiting During an existing conference call someone may call into the conference resulting in a call waiting tone broadcast from the Polycom CX5000 device speaker You can accept the call and get back to your conference quickly by using call waiting or you can choose to ignore the call and continue with your conference Accept a call during a conference 1 To answer ...

Page 19: ...led contact your system administrator Choose a conferencing method Unified communications conferencing offers a variety of possibilities for effective communication The following table can help you decide which conferencing method to use If you need to Use Microsoft Lync Use Microsoft Office Live Meeting Use Microsoft Communicator Conduct unscheduled multi party conferences for example you need to...

Page 20: ...act 1 In the Lync Contacts list right click the contact you want to call 2 From the menu select one of the following To place an audio only call select Call Lync Call To place a video call select Start a Video Call Place an audio or video call to multiple contacts 1 Press and hold Ctrl 2 In the Lync Contacts list select the contacts you want to call 3 Right click one of the selected contacts 4 Fro...

Page 21: ...aller is notified that you did not answer Redirect a call In the call notification window select one of the following To decline the call and send a message to the caller select Reply with IM An instant message window addressed to the caller opens To decline the call and change your status select Set to Do Not Disturb Join a meeting 1 Do one of the following In your email inbox open the meeting in...

Page 22: ...Browse to and select the file that you want to send Share content In the conversation window open the Share menu and select the type of content that you want to share or use for collaboration Type of Content Method Desktop If you use one monitor select Desktop If you use multiple monitors select the monitors that you want to share Other running applications Select Program In the dialog box select ...

Page 23: ...il inbox open the meeting invitation From your calendar open the meeting item 2 In the email invitation or the calendar item click Join the meeting Microsoft Office Live Meeting automatically opens and joins you to the meeting If you do not have the client installed on your computer the invitation will contain instructions on how to install it If you are unable to connect to the meeting open the M...

Page 24: ...udio and video work properly press Ctrl T to access Set Up Audio and Video after you first connect to the meeting Follow the instructions in the wizard to specify and test your speakers microphone and web camera In the email invitation read the Audio Information section to find out whether the meeting uses computer audio or telephone conferencing and then choose the appropriate action as follows C...

Page 25: ...ur area code and your phone number and then click OK 4 In the Enable Call Controls dialog box if you are a participant click Join If you are the conference leader select the Leader radio button type the leader or PIN code and then click Join Connect to telephone conferencing by dialing into the service 1 Click Voice Video to open the Voice Video pane 2 Click the arrow next to Join Audio 3 Click Vi...

Page 26: ...n adjust the volume of the Polycom CX5000 device by using the volume buttons on the device You can also interact with others during the meeting through chat or you can ask the presenter a question The topmost element in the Office Live Meeting client window is the Menu Bar Note Depending on how the meeting is set up and whether you have permissions to use certain features some of these menu items ...

Page 27: ...pane Shows meeting details including meeting ID and entry code G Recording menu Presenters can start pause or stop a recording of the meeting including audio H Microphone mute icon Click to mute or unmute your microphone You must use the on device microphone mute button I Speaker mute icon Click to mute or unmute your speakers You must use the on device speaker mute button J Web Camera icon Click ...

Page 28: ...ctions 2 In your Outlook Calendar click Conferencing User Accounts 3 In the User Accounts dialog box under Office Communications Server in the Sign in name text box type your sign in name 4 If necessary click Advanced In the Advanced Connection Settings dialog box click Use these servers In the Internal Server name or IP address or the External Server name or IP address text box type the server na...

Page 29: ...ddresses for your invitees separating each address with a semicolon 3 To designate presenters click Attendees Presenters In the Attendees list click a name and then click Add 4 Click OK 5 Click Audio 6 Do one of the following o Click Dial in to the meeting using a telephone conference service and then fill in the audio information o To enable participants to connect using a computer with a headset...

Page 30: ...you should use the International Number Format Enter the country code followed by the local number As a best practice the phone numbers you enter should contain only the digits 0123456789 Communicator will automatically add the formatting to the phone number for you Do not include the international dialing prefix User Operations The following section describes how to perform basic operations with ...

Page 31: ...icator to perform tasks traditionally associated with your desktop phone Place calls with one click calling from your Contact List Find optional phone numbers including mobile phone for contacts Make calls by typing a new call number in the Search box Answer an incoming phone call Use Call Controls to place calls on hold or transfer calls Add video to a phone call Place a one click phone call Each...

Page 32: ...om the Call options menu click the name or number you want to call or select New Number and then enter the number you want to call Type a new number to call 1 In the Office Communicator window in the Search box enter the number you want to call For international calls enter the country code followed by the local phone number You can also use alphabetical characters for 1 800 numbers For example yo...

Page 33: ...l Click the Ignore Call button in the Call invitation alert Redirect a call Click the Redirect call to another phone or instant message button and then select an option from the menu You can redirect a call to any of the phone numbers that you have published If you choose to redirect a call to an instant message the call is ignored and the Conversation window opens so that you can send the contact...

Page 34: ...r line during a conference call Transfer call to another person another one of your devices such as your cell phone Display the dial pad The dial pad is used to enter input to access voice mail and to enter pass code for conferences Toggle audio from a call between the USB telephony device and other speakers This control only appears if you have a USB telephony device attached to your computer and...

Page 35: ...m If the contact has a webcam connected you can see the contact s video feed in your Conversation window Place a video call You can add video to an existing instant messaging session or phone call or you can start a video call from the Office Communicator window In the Contact List right click a contact and then click Start a Video Call After the video call is accepted the Conversation window expa...

Page 36: ...o accept a video call in that case the contact can view the caller s video feed but the caller sees a video icon placeholder instead of the contact s video feed Click the left pane of the Video Call invitation alert When you accept a Video Call invitation the Communicator Conversation window opens and shows the caller s video stream ...

Page 37: ...u Have them introduce themselves so that you are certain to hear them Because there may be a slight audio delay you may need to pause briefly for others to answer or make comments Avoid rustling papers or tapping solid objects near the microphones Tips for improved video performance Review the following tips for getting the best video quality for your conference Place the Polycom CX5000 device in ...

Page 38: ...reen with meeting participants rather than with the table chairs or walls White fluorescent light is recommended Avoid rooms that allow audio to echo back and degrade speaker detection Persons who are presenting should talk directly towards the device If their back is turned towards the device the sound capture is degraded ...

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