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Polaroid ID-3000, Repair Manual

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Polaroid ID-3000 Repair Manual Download Page 147

Error

Message

Probable cause

Corrective action

No.

3-65

852

Thermal Printer Control Menu
Error

Applications Problem.

Contact the Service Center.

853

Thermal Printer Controller
Window Error

Applications Problem.

Contact the Service Center.

854

Therma Printer Controller
Load SOT File Error

Applications Problem.

Contact the Service Center.

855

Thermal Printer Controller
Configuration File Error

Problems with Black & White
Thermal Printer CNF file.

Reinstall and configure software with a
B&W thermal printer.

860

Live Verification Controller
Load SOT file Error

Application Problem. Missing
APILoad.SOF screen.

Contact the Service Center.

861

Live Verification Controller
Bulletin Board Parameter
Error

Trying to write current
settings to Bulletin Board and
CNF files.

Missing *.BB or *.CNF files.

862

Live Verification Controller
Menu Error

Problem with live menu
(APIINIT Menu).

Contact Applications or Service
Center.

863

Live Verification Controller
Window Error

Problem with live menu
(APIINIT Menu).

Contact Applications or Service
Center.

864

Live Verification Controller
Configuration File Error

Problem Initialize Matrox
Board & Live Camera.

Contact Applications or Service
Center.

865

Live Verification Controller
Initialization Error

Proglem with Live
comparison and stored image.

Contact Applications or Service
Center.

866

Live Verification Controller
Status Error

Internal code failure.

Contact Applications or Service
Center.

870

Support Board Controller
Bulletin Board Parameter
Error

Problem Initializing Data
Entry Screen with Support
Board.

Contact Applications or Service
Center.

871

Support Board Controller
Load SOT File Error

Missing Support BRD.SOT
file used in MCON.EXE.

Contact Applications or Service
Center.

872

Support Board Controller
Configuration File Error

Missing SUPPORT.CNF file.

Contact Applications or Service
Center.

Summary of Contents for ID-3000

Page 1: ...Repair Manual Americas Business Center Technical Services 201 Burlington Road Bedford MA 01730 TEL 1 781 386 5309 FAX 1 781 386 5988 ID 3000 Digital Security and Identification System April 1994 ...

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Page 3: ...ual Contents ID 3000 SYSTEM SERVICE MANUAL CONTENTS SECTION 1 GENERAL DESCRIPTION OF SYSTEM SECTION 2 SYSTEM INSTALLATION SECTION 3 DIAGNOSTICS TROUBLESHOOTING SECTION 4 CALIBRATION PROCEDURES SECTION 5 PARTS REPLACEMENT APPENDIX ...

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Page 5: ...r Applicant Data Only 1 8 Verify Applicant 1 8 Reissue ID card 1 8 Adjust System 1 8 Workstation Computer 1 9 Board Descriptions 1 10 Computer Keyboard 1 10 Color Monitor 1 11 Color Portrait Camera 1 12 Portrait Lighting Strobe Unit 1 12 Signature Scanner 1 13 Color Film Recorder CFR Camera Back 1 14 Thermal Color Printer 1 15 Digital Scanner 1 16 Die Cutters 1 17 Laminators 1 17 Surge Protector P...

Page 6: ...Polaroid ID3000 Service Manual Description 1 2 This page intentionally blank ...

Page 7: ...rmal Printer which produces a full color ID card on heat sensitive paper The system can operate as part of a network LAN WAN Mainframe linked to a host computer or it can function as a stand alone system The system electronically captures the applicant s video portrait and signature and stores them in memory along with text data about the applicant and identification card formatting data The data ...

Page 8: ...der and the VGA Monitor to prevent electrical interference ID 3000F with CI 5000 Film Recorder CS500i Color Scanner optional and Signature Scanner optional ID 3000T with TX 1500 Thermal Recorder CS500i Color Scanner optional and Signature Scanner optional Figure 1 1 ID 3000F and 3000T System configurations ...

Page 9: ... acquiring storing manipulating formatting and print ing the visual elements of the ID card and then die cutting and laminating the card are included in an ID 3000 System Figure 1 2 shows the system hardware in block diagram form and Table 1 1 explains the component functions Figure 1 2 ID 3000 System hardware ...

Page 10: ...aits Signature Scans the applicant s signature from the signature card for storage monitor Scanner display and printing on ID card Color Film Exposes portrait signature data and format elements company name Recorder logo etc on Polaroid instant film in vertical or horizontal format CI5000 and Contains power supply and connections for monitor portrait camera and Camera back electronic flash Camera ...

Page 11: ...red by this menu are explained below Menu and screen selections are easily made by either highlighting the choice or typing the first letter of the choice help screens for most menus and screens further simplify and speed system use See the ID 3000 System Operator s Guide for detailed explanations of all operating steps Figure 1 3 Operator s Menu Make a New ID Guides the operator in issuing an ID ...

Page 12: ...fy Applicant Permits recalling previously stored applicant data portrait and signature for review Reissue ID Card Permits reissuing an ID card using a portrait and signature previously stored or withCap ture Portrait and Signature menu option to issue a new ID card using previously stored portrait signature and data Adjust System Allows changing the ID card tint lightening or darkening the card or...

Page 13: ...rincipal features include 8mb Simm RAM on HP CPU Board 1 2mb 5 25 floppy disk drive SCSI hard disk drive and controller 48mb 85mb 120mb 180mb 240mb 340mb or 760mb SCSI tape backup 150 250mb or 525mb Super VGA Adapter Card Matrox Illuminator Board Support Board Data compression board DSP Network interface in systems configured for mainframe networks optional Two serial ports and one parallel port a...

Page 14: ...omponents HP CPU Board computer s central processing unit Interprets and executes instructions by performing arithmetic operations controlling instruction processing and providing timing signals and other housekeeping operations Polaroid Support Board controls strobe firing auto lens and signature scanner when used Computer Keyboard The HP Vectra Enhanced Keyboard for controlling the system throug...

Page 15: ...on color CRT display unit with maximum screen resolution of 640 x 480 It offers minimum screen distortion and a 0 28mm dot pitch analog video input able to display an infinite number of colors and anti glare silica screen coating Power brightness and contrast controls are located on the front panel Figure 1 6 13 Color Monitor ...

Page 16: ...atent images and distortion Horizontal resolution is 330 TV lines RGB primary color filter system yields excellent color reproduction Operating voltage is 12 VDC Figure 1 7 Color portrait video camera and strobe unit Portrait Lighting Lighting for the applicant s face image is provided by a Vivitar Model 283 Strobe unit mounted in a shoe on the top of the Camera and Strobe Bracket Assembly Figure ...

Page 17: ...Scanner captures the applicant s signature from a specially designed signature card The ID 3000 system prints the signature on the identification card for added security The ID 3000 system also stores the signature electronically for card reissue or verification Figure 1 8 Signature Scanner ...

Page 18: ...ectronically stores the first card image in memory until the second card image has been recorded Both images are then printed on the film sheet when the EXPOSE command is used To print a card after only one image has been exposed the FORCE command is used see Section 2 Making an identifica tion card step 15 A front panel LED flashes during the exposure process when EXPOSE is selected after the sec...

Page 19: ... either one or two full color ID card images on a single 4 x 5 100 x 128mm sheet Print time is about 110 seconds after the frame button has been pressed The printing system is a dye diffusion thermal transfer process which uses a three color ink car tridge and paper supplied as a set Picture quality is characterized by 2 1 million available colors 128 gray levels and 464 x 616 dots On screen contr...

Page 20: ...r peripheral which captures and digitizes images from color and black white photographs or other reflective graphics It accepts documents up to 4 12 by 8 50 inches Maximum scanning area is 4 by 6 inches The scanner uses state of the art charge coupled CCD technology and scans at very high speeds Figure 1 11 Digital Color Scanner ...

Page 21: ...ilable 1 Up CR 80 2 1 8 x 3 3 8 ID cards 2 Up std for CR 60 1 3 4 x 2 1 4 ID cards 1 Up or 2 Up CR 79 1 7 8 x 3 1 8 ID cards Figure 1 12 ID 3000 System Die Cutters Laminator The Laminator Figure 1 13 for ID 3000 Systems heat seals the die cut ID card into a protective durable plastic pouch Features of this self contained electrically operator Laminator include automatic roller start when an optica...

Page 22: ...lor Thermal Printer TX1500 Units are not interchangeable in application Figure 1 13 ID 3000 System ID card Laminators Surge Protector Power Strip The six receptacle power outlet strip shown in Figure 1 14 includes a filter surge protector circuit to protect ID 3000 System components against AC line surges and spikes An illumi nated rocker switch allows turning AC power on or off to all units plugg...

Page 23: ... a Portrait and Signature 2 25 Entering Applicant Data Only 2 27 Verifying Applicant Data 2 29 Reissuing an Identification Card 2 30 Adjusting the Card for the ID3000 Film System 2 34 Adjusting the Color Card for the ID3000 Thermal System 2 39 Adjusting the Color Portrait Camera 2 44 Adjusting the Signature Scanner 2 48 Portrait Scanner Adjustment 2 51 Calibrating the Scanner 2 51 Adjusting the Po...

Page 24: ...Polaroid ID3000 Service Manual System Installation 2 2 This page intentionally blank ...

Page 25: ...and Grounding strap Service Manual Major Installation Steps Installation consists of the following procedures performed in sequence 1 Laying out the installation site 2 Unpacking and assembling the system 3 Checking computer internal connections 4 Installing cables 5 Powering up the system log in and main menu display 6 Functionally checking system performance Setting film counter Making an identi...

Page 26: ... in Figure 2 1 The installation techni cian should call ahead to verify space availability before proceeding to the site Particularly impor tant is the camera to subject distance NOTE For ID 3000F System place CI 5000 Color Film Recorder Assembly at least 12 away from VGA Monitor to prevent electrical interference Figure 2 1 Typical ID 3000 layout ...

Page 27: ...assembly 3000T system or color film recorder power supply assembly 3000F system signature scanner optional color scanner optional power outlet strip die cutter and laminator and place them as shown in Figure 2 2 or some comparable arrangement NOTE Figure 2 2 shows an optimal ID 3000 system arrangement Yours may be different NOTE Computer may be placed on its side if space is limited I Figure 2 2 O...

Page 28: ...se see Figure 2 3 invert the monitor engage front edge of base under tabs on monitor snap pin into hole at back of base Note The latest monitor does not require mounting to the swivel base Figure 2 3 Mounting Color Monitor on Swivel Base Figure 2 4 Mounting Camera Strobe and Bracket Assembly ...

Page 29: ...NOTE Before inserting the power supply plug into the strobe be sure the plug locking tab is fully retracted turn the thumbwheel in the plug to the left as far as it will go Then open the strobe battery compartment and insert the power plug Press down on the plug and rotate the thumbwheel in the plug to the right as far as it will go to engage the plug locking tab with the plug socket 4 For ID 3000...

Page 30: ...llation 1 Remove the computer cover Figure 2 6 2 Visually inspect all computer components to assure they are fully seated in their slots sockets and board guides and that all cable connections are secure especially the alpha cable that connects between the matrox board and the VGA board 3 Inspect the battery wire and its connection to the board and tighten if necessary 4 Replace the computer cover...

Page 31: ...nsole c Tighten the connector screws 3 Install tie wraps as needed to achieve a neat cable arrangement ID 3000F System Cables ID 3000T System Cables Digi Cable optional Digi Cable optional SCSI Cable Computer Power Cable Computer Power Cable Keyboard Cable Keyboard Cable Monitor Power Cable Monitor Power Cable Monitor Video Cable Monitor Video Cable Support Board Cable Support Board Cable Capture ...

Page 32: ...Polaroid ID3000 Service Manual System Installation 2 10 Figure 2 7 ID 3000F System Cable Connections ...

Page 33: ...Polaroid ID3000 Service Manual System Installation 2 11 Figure 2 8 ID 3000T System Cable Connections ...

Page 34: ...he System Turn on all ID 3000 components using their individual power switches Figure 2 9 except for the power strip surge protector Now plug the power strip cable into an AC receptacle and turn on the power strip switch Figure 2 9 ID 3000 System Component Power Switches ...

Page 35: ...for the first time clean the paper supply belt as described on page 25 This will eliminate any dust or small particles accumulated during shipping which could mar print quality 1 Open the cassette door by pulling the PULL OPEN tab a 2 Swing out the paper cassette b 3 Tilt down the front edge of the paper cassette c 4 Make sure the partition in the cassette is in the vertical position d 5 Insert th...

Page 36: ...e the ink cartridge door and press the OPEN CLOSE button to latch it Note The ink light will blink if the film ink paper runs out if it is cut if the ink cartridge is not in serted correctly or if the ink door is not closed Care and handling of paper ink and prints For best results fan the entire packet of film before loading However do not touch the printing unmarked surface of the paper or allow...

Page 37: ...ress Enter At the Password prompt type Polaroid or the System ID number and press F10 The System ID number can be found on the side of the color portrait camera the back of the film recorder assembly or thermal printer assembly and on the computer Wait for the Main Menu to appear Figure 2 10 If the main menu fails to appear within a minute of startup turn the system off and then on again and repea...

Page 38: ... signature Entering applicant data only Verifying applicant portrait signature and data already stored in the system Making an identification card from portrait signature and data previously stored in the system Repeating the previous two steps using a different applicant ID number NOTE Not all ID 3000 systems use a signature on the ID card Your ID card may not include a signature If problems are ...

Page 39: ...lder or highlight that number on the screen using the up or down arrow keys Press Enter Figure 2 11 Screen for setting system film counter Synchronizing the color thermal printer ID 3000T System when using non interlaced input only 1 After logging in and with main menu displayed see Figure 2 10 select Issue or Verify Badges and press Enter Check to make sure the Color Thermal Printer is turned ON ...

Page 40: ...ure 2 14 will appear Figure 2 13 Issue and Verify menu 2 Type an applicant identification number then press F10 to search for the applicant s record NOTE The applicant s data appears if it is available A working message may appear while the system is retrieving the data If data cannot be found the message This will be a new record will appear in the middle of the screen Use the space bar to remove...

Page 41: ...sample screen yours may be different Figure 2 15 Applicant data entries NOTE If more than one data screen is used for an applicant indicated by page 1 of x in the lower right corner of the screen use the Page Down and Page Up keys to move from one screen to another NOTE If the message List element is required appears you have entered an unacceptable value for example entering m in a field requirin...

Page 42: ... Scanner as shown in Figure 2 17 signature side up cut corner end first NOTE The card should be signed with a medium point black felt tip pen Figure 2 17 Inserting signature card into Scanner 5 The Signature Scanner will pull the card in and then eject it after electronically storing the signature 6 Remove the card from the Signature Scanner ...

Page 43: ...menu 8 Seat a person in the portrait chair and adjust the portrait camera using the handle attached to the camera stand for proper framing in the monitor If necessary adjust the subject s head size in the portrait by changing the camera to subject distance 9 Adjust the portrait camera focus ring Figure 2 19 to achieve a sharp portrait on the monitor If the subject cannot be focused sharply refer t...

Page 44: ...ge for eleven seconds before selecting Freeze a second time NOTE If you try to fire the strobe a second time before it has fully recharged this message will appear Strobe recharging please wait 13 When the portrait is acceptable select Done to open the Exposure window Figure 2 20 Figure 2 20 Exposure window 14 If you wish to preview the card before exposing the film select Preview from the exposur...

Page 45: ...y from eyes and mouth Keep the discarded materials out of the reach of children and animals and out of contact with clothing and furniture Discarded materials still contain some jelly 17 Peel the negative from the print and inspect the photograph for image quality If the photograph is unsatisfactory refer to Image Quality Troubleshooting in Section 3 18 Insert the picture into the die cutter Move ...

Page 46: ...nator NOTE For optimum results lamination should start within 15 seconds of peeling the photograph from the negative step 18 21 When the laminated card emerges from the laminator inspect it for secure and complete lamination If any problems with lamination are evident refer to Lamination Problem Troubleshooting in Section 3 22 Press ESC to return to the Issue and Verify menu ...

Page 47: ...r If your System includes a Signature Scanner insert a signed signature card into the Scanner as shown in Figure 2 22 signature sideup cut corner end first NOTE The card should be signed with a medium point black felt tip pen Figure 2 22 Inserting signature card into Scanner 5 The Signature Scanner pulls the card in and then ejects it in 5 seconds after electronically storing the signature 6 Remov...

Page 48: ... does not freeze when Freeze is pressed press Freeze once or twice again If the image still fails to freeze perform the Freeze Live trouble shooting procedure in Section 3 of this manual Then begin the functional check again 11 Select Preview to display the identification card on the monitor 12 Select Done to store the portrait signature and applicant A blank data entry screen will appear 13 Press...

Page 49: ...erify menu to open the applicant category window Figure 2 23 Sample window yours may be different Figure 2 23 Applicant Category window 2 Select an applicant category to open the corresponding data entry screen Figure 2 24 Figure 2 24 Data Entry screen 3 Type the applicant s ID card number then press F10 to search for the applicant s record ...

Page 50: ...e than one data screen is used for an applicant indicated by page 1 of x in the lower right corner of the screen use the Page Down and Page Up keys to move from one screen to another NOTE If the message List element is required appears you have entered an unacceptable value for example entering m in a field requiring y or n To display a list of acceptable values for the field displayed press the F...

Page 51: ...e bar to remove the message Then you can enter another ID card number and press F10 to search again You can also use the ID 3000 enhanced search feature described in the operator s instructions to locate the applicant s record 4 Check the data portrait and signature for accuracy and image quality If more than one screen of data exists for an applicant use Page Up and Page Down to view data NOTE If...

Page 52: ...ent Figure 2 25 Applicant Category window NOTE You can stop the card issuing process at any time before card exposure begins by pressing Esc This will return you to the Reissue ID Card choice 2 Select the appropriate applicant category to bring up the data entry screen Sample screen yours may be different Figure 2 26 Data Entry screen 3 Type the previously stored ID card number then press F10 to s...

Page 53: ...e ID 3000 enhanced search feature described in the operator s instructions to locate the applicant s record 4 Check the data for accuracy If more than one screen of data exists for an applicant use Page Up and Page Down to view data If it is necessary to complete or correct the data use the up and down arrow keys to position the cursor at the desired location and type the new information 5 When al...

Page 54: ...he negative CAUTION The instant film process uses a caustic jelly safely packaged in sealed containers within the film pack If you accidentally get this jelly on your skin wipe it off immediately To avoid an alkali burn wash the area with plenty of water as soon as possible Keep the jelly away from eyes and mouth Keep the discarded materials out of the reach of children and animals and out of cont...

Page 55: ...ithin 15 seconds of peeling the photograph from the negative 15 When the laminated card emerges from the laminator inspect it for secure and complete lamination If any problems with lamination are evident refer to Lamination Problem Troubleshooting in Section 3 16 Press Esc to return to the operator s menu ...

Page 56: ...nsure that all ID card parameters are at normal settings 1 Bring up the issue and verify menu select Adjust System and press Enter to open Color Printer Portrait Camera window Figure 2 28 Figure 2 28 Printer Camera Adjustment window 2 From the window just opened select ID Printer and press Enter to display the Color Tint Menu Figure 2 29 Figure 2 29 Color Printer Adjustment window ...

Page 57: ...e 2 30 Tint Adjustment Colors window 4 Select Adjust Red and press Enter The Red settings window will open Select 4 normal by using the up and down arrow keys to highlight 4 normal or simply type 4 and press Enter When you select the setting the color selection window returns Figure 2 31 Red Tint Settings window 5 Now select Adjust Green press Enter again select 4 normal and press Enter ...

Page 58: ...ct Lighten or Darken Entire Card and press Enter This will open the adjustment window shown in Figure 2 32 From this menu select 4 normal and press Enter Figure 2 32 Lighten Darken ID Card settings window 8 In similar fashion select Adjust Tint of Portrait Only and press Enter Then select Adjust Red press Enter select 4 normal and press Enter See Figure 2 33 Figure 2 33 Adjusting color tint of por...

Page 59: ... each step 10 In similar fashion select Lighten or Darken Portrait press Enter select 4 normal from window menu see Figure 2 34 and press Enter Figure 2 34 Lighten or Darken Portrait settings menu 11 Lastly select Change Processing Time press Enter select 90 from the settings menu Figure 2 35 and press Enter Figure 2 35 Film Processing Time settings menu ...

Page 60: ...anual System Installation 2 38 12 To exit from this Color Printer System Settings program and save the normal settings you have just made select Done and press Enter Figure 2 36 Figure 2 36 Exiting and saving new settings menu ...

Page 61: ...s on the output unit front panel Adjusting ID Card Tint Adjusting the ID card tint changes the amount of red green or blue tint in the ID card image Changes affect all elements of the ID card including the portrait Procedure 1 If the issue and verify menu is not on the screen display it according to the instructions on page 2 12 2 Select Adjust System from the issue and verify menu to display the ...

Page 62: ... Red to display the color adjustment menu Figure 2 39 Figure 2 39 Color adjustment menu 7 Select 4 normal by using the up and down arrow keys to highlight the setting then pressing the Enter key Or if you prefer type the number 4 To return to the color selection window without changing the current setting press the Esc key When you select a new setting the color selection window returns 8 In the s...

Page 63: ...ightness adjustment menu 11 Select 4 normal by using the up and down arrow keys to highlight the setting then pressing the Enter key Or if you prefer type the number 4 When you select the setting the brightness and tint menu returns 12 Select Adjust Tint of Portrait Only to display the color selection window 13 Select Adjust Red to display the color adjustment menu Figure 2 41 Figure 2 41 Color ad...

Page 64: ...rn to the brightness and tint menu 17 Select Lighten or Darken Portrait Only to display the brightness adjustment menu Figure 2 42 Figure 2 42 Brightness adjustment menu 18 Select 4 normal by using the up and down arrow keys to highlight the setting then pressing the Enter key Or if you prefer type the number 4 When you select a new setting the brightness and tint menu returns 19 To save all of th...

Page 65: ...ter turn the system OFF and power up again Important note Figure 2 43 has been removed because it is no longer applicable all subsequent Figures remain as originally numbered i e Figure 2 44 is next 20 If you are unsure of what the printer front panel settings should be select Check Front Panel Settings press Enter and follow the screen instructions see Figure 2 44 Hit any key to continue Figure 2...

Page 66: ...e is brightness selected during portrait capture Also affects brightness of stored portrait Freeze Offset Live brightness Lightens or darkens the live portrait displayed on the screen during Live offset portrait capture Freeze Increasing saturation boosts colors in washed out portraits Reducing saturation saturation reduces colors that are too intense Freeze saturation affects the portrait on the ...

Page 67: ...ects the live portrait displayed on the screen during portrait capture See Freeze Hue above for explanation of hue s effect on portrait Live hue adjustment applies only to portraits from the video floppy player A detailed explanation of each adjustment procedure follows ...

Page 68: ...open the camera type window 5 To adjust portraits from the video portrait camera select RGB and press Enter To adjust portraits from the video floppy player select Composite and press Enter 6 Select Resolution from the camera settings list to open the resolution selection window 7 Select 512x480 and press Enter The camera settings list will return to the screen 8 Select Freeze Gain from the camera...

Page 69: ...lect Live Offset and repeat the process done in step 11 Press Enter NOTE The next four adjustments apply only to portraits captured by the video floppy player by selecting Composite as the Input Type 13 Select Freeze Saturation from the camera settings list Type a value between 0 and 100 100 produces the most saturation to obtain the desired saturation in the stored portrait Press Enter 14 Select ...

Page 70: ...the rear on the left side set the switch nearest the front gray level or bi level to the position a in Figure 2 46 b Also on the left side of the Scanner set the thumbwheel contrast adjustment to the center position b in Figure 2 46 If the signature on a finished print is too light or dark move the thumbwheel toward the light or dark band accordingly c Finally on the right side of the Scanner set ...

Page 71: ...Follow screen instructions to adjust the signature Figure 2 47 Signature box adjustment instructions 3 Press the Enter key and the system will now ask you to insert the signature card 4 After the signature card has been signed with a medium point black felt tip pen insert the card signature side up cut corner end first into the Scanner Figure 2 48 Figure 2 48 Inserting card into Scanner 5 The Scan...

Page 72: ...Num Loc light on the keyboard is lighted Num Loc ON 7 When the signature rectangle is correctly sized and positioned press Enter The system will return to the Adjust System menu 8 Check the signature position and contrast by making a print A print is the only reliable check on signature quality monitor display will not show contrast adequately 9 If the signature is very light adjust the contrast t...

Page 73: ...he scanner maay require service Contact the Polaroid Resource Center 1 Turn the scanner power switch on 2 Insert the white calibration card provided with the system face up into the scanner feed tray 3 Using a small screwdriver or a similar tool momentarily press the calibration button re cessed within the back panel of the scanner A 4 Wait for the calibration card to be transported into the scann...

Page 74: ...zed use the following proce dure to adjust the area of the portrait captured by the scanner If necessary you can also temporarily adjust the capture area to scan photographs with incorrectly sized or placed portraits 1 Select Adjust System from the operator s menu to open the adjust system menu 2 Select Color Portrait Scanner to display the scanner adjustment menu ...

Page 75: ... top edge of the carrier if a carrier is being used and the top of the captured area If necessary use the dimensional equivalents shown in the lower right of screen to convert the measurement units to inches or centimeters Note The dimensional equivalents will change if you change the width of the captured area from greater than 1 4 inches to less than 1 4 inches or vice versa If you are not achie...

Page 76: ...ured area directly The system automatically calculates the height based on the width becaause the height to width ratio must remain constant 8 When all the desired dimensions have been entered press the F10 key to save the new values The message Insert Picture into Color Portrait Scanner appears 9 Insert a representative photograph into the scanner as shown then wait for the scanner to pull the pi...

Page 77: ...ve the new settings and return to the system adjustment menu 13 Press the Esc key to return to the main menu Restoring the Factory Set Capture Area If you have adjusted the area captured by the scanner as described on page 115 you can restore the captured area to the original settings as follows 1 Select Adjust System from the operator s menu to open the adjust system menu 2 Select Color Portrait ...

Page 78: ...store Factory Settings to restore the settings and display the message Insert Picture into Color Portrait Scanner 5 Insert a representative photograph into the scanner as shown then wait for the scanner to pull the photograph in and eject it 6 Remove the photograph from the scanner then wait for the portrait to appear on the screen ...

Page 79: ...stment menu 9 Press the Esc key to return to the main menu Changing the Film Type Setting Differences in the photographic film chemistry affect the way the ID3000 scanner senses color For example the scanner senses the red background in a Polaroid instant photograph as slightly different from the red background in a 35mm photograph even though the two colors may appear identical to the eye To assu...

Page 80: ...Polaroid ID3000 Service Manual System Installation 2 58 2 Select Color Portrait Scanner to display the scanner adjustment menu 3 Chose Select Film Type to display the film type menu ...

Page 81: ...h to exit the system at any time use the following procedure 1 From any menu return to the main menu by pressing Esc one or more times 2 From the main menu select Log Out or Shut Off System 3 From the next menu displayed select either Log Out or to turn off the system select Turn System Off ...

Page 82: ...o the correct temperature required by rotating the adjustment pot on the end or top of the Laminator Laminator temperatures Configuration A Laminators produce temperatures from 220 to 300 F desireable for many non Polaroid pouches Configuration B Laminators produce temperatures from 190 to 265 F max optimized for Polaroid pouches Thermal Laminators produce temperatures from 315 to 335 F Figure 2 4...

Page 83: ...Film Printer 3 18 TX1500 Thermal Printer 3 20 Black White Thermal Printer 3 22 VS3000 Advanced live stored 3 22 Signature Scanner 3 24 Support Board 3 25 CNF Files and Typical Contents 3 26 Troubleshooting the TX1500 3 32 Paper Jams 3 33 Belt Cleaning 3 34 Troubleshooting the CI5000 3 35 Troubleshooting the Polaroid Color Scanner 3 39 Camera Offset Diagnostics 3 40 Troubleshooting Lamination Probl...

Page 84: ...This page intentionally blank ...

Page 85: ...witch nearest the front gray level or bi level to the position a in Figure 3 1 b Also on the left side of the Scanner set the thumbwheel contrast adjustment to the center position b in Figure 3 1 If the signature on a finished print is too light or too dark move the thumbwheel toward the light or dark band accordingly c Finally on the right side of the Scanner set the dots inch switch at 2 c in Fi...

Page 86: ... that the SIS_SCAN CNF files in the ID2DATA directory have the same variable value and reboot the system To test the motor controls and Card Present Detector sensor from the DOS directory type DEBUG and press Enter then type the following commands Delay Command Action 0 338 74 Enter Motor goes forward Pull the card in 0 338 7a Enter Motor stop 0 338 7e Enter Motor goes reverse Eject the card To te...

Page 87: ...de It is recommended to use a DOS editor to add the partitions The DRIVELIS BB defines the water level of each partition which means that when the available free space on the partition reaches that water level mark the system automatically starts storing on the next defined partition The water level for the database D partition should be large enough to allow the Database Reindex menu option The f...

Page 88: ... the following assumptions Image Sizes Portrait 10KB Signature 2KB Data Record Sizes Data Record length 512 bytes PFIELD and SFIELD 256 bytes each Indexed fields 12 character ID two 24 byte fields Image Storage Capacity Disk size Portrait Only Portrait and Signature 48MB 2600 2200 85MB 5700 4700 120MB 8700 7200 180MB 13500 11100 240MB 19000 15600 340MB 27100 22300 765MB 54700 45100 ...

Page 89: ...IS_SCAN CNF The following is a list of the currently available controllers for ID3000 version II software system and a brief description of each controller and its necessary configuration file and contents MOC_ILUM Portrait output controller for Matrox Illuminator Used to render a card layout in video memoryof the Matrox Illuminator image capture board MIC_ILUM Portrait input controller for Matrox...

Page 90: ...video printer controller Used to print temporary badges A Matrox board is also required PCS Input controller for Polaroid Color Scanner Used to capture images from color prints using the CS 500i SUPPORT Not a controller but a toolkit to allow device independent operation of the support board Several controllers use it WS_VERIFY Live still controller for the Advanced Verification Station using the ...

Page 91: ...ok up tables for the 8514a output controller Contains an ascii list of 256 levels for portrait drawing with the card language The format is one ascii number on each line followed by a caraige return line feed The order is 256 RED 256 GREEN 256 BLUE 256 LUMA Poc_8514 cnf Configuration file MOC_ILUM Moc_ilum cnf Configuration file MIC_ILUM Mic_scrn sot Screen object file Mic_ilum cnf Configuration f...

Page 92: ...NTROLLER The following lists each controllers configuration file and the parameters contained inside These parameters are loaded by the controller during initialization and may be changed to modify the operation of the system All parameters are contained in the cnf files the format consists of 2 parts 1 The system bulletin board name and 2 the data value Both are enclosed within double quotes as f...

Page 93: ...ue 0 indicates ZERO contrast and is a useless value 255 is 2 times the normal contrast The generally useful range is about 80 180 HPLJ_CURVE This value is not currently used HPLJ_FONT1 HPLJ_FONT2 HPLJ_FONT3 HPLJ_FONT4 HPLJ_FONT5 These are full path names of font files in HP format which should be transmitted to the HPLJ printer when the controller is initialized When using a series 2 printer this ...

Page 94: ...fault values X1 080 Y1 080 X2 Maxwidth for 125 DPI Y2 Maxheight for 125 DPI X2 X1 is the width of the image to be scanned in DPI Y2 Y1 is the height of the image to be scannedin DPI PCS_DATANAME The name of the film color lookup table downloaded to the scanner for color balancing the scannedimages based on the film type The default table is PCSDFLT DAT which is for 35mm film and is also acceptable...

Page 95: ...ow far the scanner continues to pull the image into the machine after it has noticed the trailing edge The only reasons for changing thesevariables are if the picture is swallowed by the scanner or if any of the wanted data in the picture cannot be captured by manipulating the PCS_AOIxx values also in this CNF file The scaling for these variables is approximately 100h 100 hex to 1 inch It is a goo...

Page 96: ...and 512X400 Only 640X480 which gives a 1 1 pixel aspect ratio or 512X480 which gives a 5 4 aspect ratio are recommended VIDEO_IN Type string Determines camera type Possible settings are RGB for RGB camera or COMP for composite NTSC camera or still video player FAST_SYNC Type string Is YES if the special Matrox board modified for fast genlock is installed otherwise it should be NO SCRUNCHED Type st...

Page 97: ...GB_OFFSET Type string numeric Sets the brightness during freeze for RGB cameras Range 0 to 100 RGB_CONTRAST Type string numeric Sets the contrast during freeze for RGB cameras Range 0 to 100 with 100 being highest contrast LIVE_RGB_GAIN LIVE_RGB_OFFSET LIVE_RGB_CONTRAST Same as above but for live mode COMP_GAIN Type string numeric Sets DAC gain during freeze for NTSC cameras Range 0 to 100 Note 0 ...

Page 98: ... it will be one level off on Example 10 15 for a two step brightener FACE_BRIGHT_OFFSET Type string numeric The change in offset value used when face brightener is enabled This can be one or two numbers The number of levels must be the same as in FACE_BRIGHT_VALUE Example 10 20 for two step brightener PORTRAIT_BACKGROUND_THRESHOLD Type string numeric Sets the threshold for determining the backgrou...

Page 99: ... MOC_RESOLUTION Type string Determines the display resolution during card preview Available options are 640X480 2 Mbyte board only 1024X768 2 Mbyte board and multiscan monitor only 512X480 and 512X400 MOC_INTERLACE Type string Determines if the preview screen is interlaced Y is interlaced N is non interlaced VGA monitors require N 1024X768 resolution requires Y MOC_XSIZE Type string numeric MOC_YS...

Page 100: ...tring numeric Is 1 for a 1 UP application 2 for 2 UP CARD1_XSIZE Type string numeric CARD1_YSIZE Determines the physical size of the first card on the film The logical coordinates are mapped to this area Note that X is always along the long dimension of the film even for a 2 UP CARD1_XOFFSET Type string numeric CARD1_YOFFSET Used to position the first card on the film Used in conjunction with CARD...

Page 101: ...eyond the adjustments described above for the entire card Ranges from 0 to 6 with 3 being nominal COLOR_BALANCE_PORTRAIT Type string Allows control over the color balance of the portrait It is a sequence of three numbers R G B Each number ranges from 0 to 6 with 3 being nominal HOC_TINT_TABLE Type string An optional list which modifies how the LIGHTEN_DARKEN_PORTRAIT and COLOR_BALANCE_PORTRAIT wor...

Page 102: ...OLUTION Type string Determines the resolution of the printable area of the film All of the individual cards must fit within this area This should be 640X480 which requires the 2Mbyte Matrox board HOC_TP_CARDS_PER_SHEET Type string numeric Is 1 for a 1 UP application 2 for 2 UP HOC_TP_CARD1_XSIZE Type string numeric HOC_TP_CARD1_YSIZE Determines the physical size of the first card on the film The l...

Page 103: ...st which modifies how the HOC_TP_LIGHTEN_DARKEN and HOC_TP_COLOR_BALANCE work It is a list of 13 exposure factors indexed by LIGHTEN_DARKEN COLOR_BALANCE note this ranges from 0 to 12 A factor of 64 is equivalent to the nominal exposure 32 is half the exposure 128 is twice etc HOC_TP_PORT_TINT_TABLE Type string An optional list which modifies how the HOC_TP_LIGHT_DARK_PORT and HOC_TP_COLOR_BAL_POR...

Page 104: ...ZE string numeric Sets the physical size for the ID card or temporary pass in the x direction BWTP_YSIZE string numeric Sets the physical size for the ID card or temporary pass in the y direction VS 3000 ADVANCED LIVE STORED CONFIGURATION FILE File Name VER_ILUM CNF Objects CFR_LAYOUT_FILE string Sets the name of the verification layout file This layout positions the live and stored images on the ...

Page 105: ...sible settings are RGB for RGB camera or COMP for composite NTSC camera or still video player Default is COMP FAST_SYNC string Is YES if the special Matrox board modified for fast genlock is installed otherwise it should be NO LIVE_IRIS string hex The 8 bit value sent to the iris DAC for live mode Not used for the current support board May be used if an iris DAC is someday installed VER_RGB_GAIN s...

Page 106: ...ssible values are 100 200 300 400 It must match the switch setting on the scanner SIG_DIRECTION string numeric Determines the orientation of the signature on the card Possible values are 0 1 2 or 3 3 is the orientation of the Paris signature card assuming the card is inserted with the cut corner going in 0 is the typical orientation for the scanner hardware which scans on the way in SIG_NUM_MARKS ...

Page 107: ...rt number write is RW for read write or RO for read only h is a hex digit SB_name for each assigned line port mask name is a string of less than 16 characters which is also known to the controller port is a decimal port number mask 0xhh SB_STROBE 0 0x01 strobe fire is port 0 bit 0 SB_IRIS 0 0x02 iris is port 0 bit 1 SB_SIG_ENABLE 0 0x04 motor en is port 0 bit 2 SB_SIG_DIR 0 0x08 motor dir is port ...

Page 108: ...LJ_CONTRAST 159 HPLJ_CURVE HPLJ_FONT2 HPLJ_FONT4 HPLJ_FONT5 HPLJ_FONT1 HPLJ_FONT3 POC_VGA CNF CFR_LAYOUT_FILE vga1 customer specific APP_CON CNF APP_CON_SOF Include only this line for ID 2000 ID 1000 COLOR_VIDEO_CAMERA MIP_CON STILL_VIDEO_CAMERA MIP_CON WS_PREVIEW MOP_CON WS_VERIFY LV_CON SIGNATURE SIS_CON CFR_CON CI5K _CON or TPOH_CON for thermal SCANNER PCS_CON DOSSIER DOS_CON TEMP_PASS BWTP_CON...

Page 109: ...STROBE_RECHARGE 11 RGB_GAIN 91 see note above regarding automatic cal RGB_OFFSET 17 RGB_CONTRAST 65 LIVE_RGB_GAIN 40 LIVE_RGB_OFFSET 30 LIVE_RGB_CONTRAST 30 COMP_GAIN 83 COMP_OFFSET 2 COMP_CONTRAST 65 COMP_SATURATION 74 COMP_HUE 49 LIVE_COMP_GAIN 83 LIVE_COMP_OFFSET 2 LIVE_COMP_CONTRAST 65 LIVE_COMP_SATURATION 74 LIVE_COMP_HUE 49 FACE_BRIGHT 0 FACE_BRIGHT_VALUE 10 10 FACE_BRIGHT_OFFSET 10 20 AOI_X...

Page 110: ...HOC_CI5K CNF for 2 UP CR60 format HOC_RESOLUTION 1024X768 PORTNO 1 LIGHTEN_DARKEN 3 COLOR_BALANCE 3 3 3 EXPOSURE_TIME 100 100 100 LUMINANT 100 100 100 LIGHTEN_DARKEN_PORTRAIT 3 COLOR_BALANCE_PORTRAIT 3 3 3 USERDELAY 30 DEVTIME 2 FORCE_PRINT NO DP_FILM_TABLE id669 flm DP_CAMERA_OVERSCAN 3 DP_CAMERA_ADJUST_X 6 these are modified by CICAL EXE DP_CAMERA_ADJUST_Y 4 DP_CAMERA_ADJUST_Z 0 CFR ON Card size...

Page 111: ...T 3 HOC_TP_COLOR_BAL_PORT 3 3 3 HOC_TP_PORT_TINT_TABLE HOC_TP_ALL_TINT_TABLE FORCE_PRINT NO HOC_TP_MAX_PRINT_TIME 120 HOC_TP_INTERLACE Y N for non interlaced COLOR_THERM_PRINT ON Card size info is updated during software installation for CR 60 2 up HOC_TP_CARDS_PER_SHEET 2 HOC_TP_CARD1_XOFFSET 51 HOC_TP_CARD1_YOFFSET 16 HOC_TP_CARD1_XSIZE 286 HOC_TP_CARD1_YSIZE 444 HOC_TP_CARD2_XOFFSET 337 HOC_TP_...

Page 112: ...ER_LIVE_YPOS 65 VER_RESOLUTION 640X480 VER_XOFFSET 0 VER_YOFFSET 0 VER_XSIZE 640 VER_YSIZE 480 VER_INTERLACE N VER_VIDEO_IN C OMP FAST_SYNC Y LIVE_IRIS VER_RGB_GAIN 60 VER_RGB_OFFSET 30 VER_RGB_CONTRAST 50 VER_COMP_GAIN 60 VER_COMP_OFFSET 30 VER_COMP_CONTRAST 65 VER_COMP_SATURATION 74 VER_COMP_HUE 49 COMPARE_LIVE OFF SIS_SCAN CNF SIG_XSTART 160 SIG_YSTART 432 SIG_XSIZE 440 SIG_YSIZE 120 SIG_DPI 20...

Page 113: ...64Kb buff PCSWINDOW OFF scan controller menu OFF ON PCS_RGBBUF DRGBB default RGB buffer name DRGBB PCS_MOTORADJUST E8 CF 9D A0 35 230 1E0 E8 CF 9D A0 35 230 1E0 PCS_DATANAME PCSDFLT DAT default film table for scanned images PCS_MUST_REMOVE YES Must remove photo to continue YES SUPPORT CNF SUPPORT_BASE_ADDRESS 0x338 SUPPORT_NUM_PORTS 2 SB_IDLE_0 RW 0x7a SB_IDLE_1 RO 0x01 SB_STROBE 0 0x01 SB_IRIS 0 ...

Page 114: ...connected refer to Installation Section Wrong video settings Make sure the settings on front panel are set according to the mode being used For Interlaced Mode the following lights should be ON POWER READY FRAME RGB For Non Interlaced Mode the POWER READY FRAME ANALOG lights should be ON Printing not possible Paper is not loaded Reload paper with full white face properly down Paper light is flashi...

Page 115: ...ge a 2 Remove the jammed paper while turning the drum in the direction of the arrow b 3 Insert the ink cartridge and close the ink cartridge door In the paper cassette area 1 Open the paper outlet door and the paper cassette door Push the bottom plate inward to release as shown in c 2 Then lift plate and remove it d 3 Remove jammed paper e Return the bottom plate to its original position Close the...

Page 116: ...eriod of time In addition use this plate when paper is not being fed or if the paper feed is interrupted often 1 Remove the paper from the paper cassette and insert the belt clean ing plate as shown 2 Turn the printer POWER or OPER ATE switch on When the READY light stops blinking and stays on press the PRINT button 3 The paper light will flash when clean ing is complete 4 Carefully remove the bel...

Page 117: ...es not work Film recorder is set Make sure the CFR variable is set to OFF in the system to ON in all HOC_CI5K CNF software files SOS on front panel Defective Logic Board Check Logic Board test points LED blinks continuously TP12 GRND TP13 5VDC but unit does not do TP14 12VDC TP15 12VDC self diagnostics Check wiring and connectors Run diagnostics to verify Logic Board failure if it still fails repl...

Page 118: ...ctronic devices away interference from film recorder Color monitor must be 12 from the film recorder output unit Repeating spots on Film pulled too quickly Pull yellow tab at moderate speed image from camera Dirty developer rollers Clean developer rollers in camera back Missing corners or Yellow or white tab Pull white and yellow tabs straight orange red marks pulled at an angle out of camera back...

Page 119: ...network of the Reset Control Circuit is AC coupled allowing the switch to be pressed for an extended period of time approximately 30 seconds In most cases it releases quickly resulting in a very short signal which causes the Microprocessor and associated circuitry to be ini tialized Once the RESET switch is held in pressed for an extended period approximately 30 seconds the test image will be expo...

Page 120: ... Service Manual Troubleshooting Diagnostics 3 38 SCSI Indicates the interface type between the computer and the CI 5000 FB 4M Amount of added memory 4 Megabytes on the Daughter Board located on top of the Logic Board ...

Page 121: ...he main fuse or the power supply fuse as necessary See Appendix 5 page A 9 Faulty power supply Test power supply and replace if necessary Scanner doesn t work Wrong SCSI address Make sure the SCSI ID address is set to 4 SCSI adapter failure Check SCSI chain cables Make sure SCSI chain is termi nated at both ends hard drive and CI5000 for film system or CS500i for thermal system Scanner motor runs ...

Page 122: ...ariables CARD1_XOFFSET CARD1_YOFFSET determine the position of card 1 the position of card 2 is determined by CARD2_XOFFSET CARD2_YOFFSET Neither XOFFSET or YOFFSET of both card 1 and card 2 can have a negative value Changing the value of YOFFSET moves the card either 1 or 2 horizontally Both CARD1_YOFFSET and CARD2_YOFFSET have the same value The value of XOFFSET affects the vertical position of ...

Page 123: ...Polaroid ID3000 Service Manual Troubleshooting Diagnostics 3 41 Figure 3 1 YOFFSET for horizontal positioning XOFFSET for vertical positioning ...

Page 124: ...5 Voids along edge Temperature too low Increase laminator temperature incomplete seal Parallel ridges across Carrier improperly Insert card in exact horizontal finished card inserted into unit position CR 80 pouches not User error Insert CR 80 pouch into two sealing properly foil paper carriers to compensate for thinness Voids and bubbles on Uneven heat distribution Insert an empty pouch to start ...

Page 125: ...onnections If strobe flashes check the camera cable and the connections on the back of the output unit and the support board on the back of the PC Check the interface board in the back plate of the output unit make sure that pin 1 in J7 is connected to pin 22 in J4 and pin 2 in J7 is connected to pin 10 in J4 Note If all of the above are okay and there is no apparent hardware problem fire the stro...

Page 126: ...sure that it has not expired Refer to the T2000 Product Information Appendix 4 When using the ID3000 Thermal system if either the ink or paper run out it is recommended that both ink paper be replaced Card not centered or CI 5000 out of calibration Perform CI 5000 Color Film black borders are showing Recorder Assembly Calibration page 4 14 steps 1 7 Signature is not centered Signature Scanner need...

Page 127: ...hen Portrait Camera Adjusting the Contrast will increse or decrease the contrast the Offset will com pensate for any brightness increase or decrease See Three Steps to Portrait Adjust ments on page 3 45 You must capture new portraits to see the affect of the changes reissued portraits will not be affected Poor portrait color Adjust the proper color balance balance using Adjust Tint of Portrait Onl...

Page 128: ...mage and clockwise darkens it Go the Adjust System menu option and select Portrait Cam era then perform all the live signal adjustments as described in Section 2 page 2 39 Default Values LIVE GAIN 40 LIVE OFFSET 30 LIVE CONTRAST 30 Too dark Frozen Images Strobe does not flash Check all cable connectors Go to Strobe Troubleshooting Section 3 page 3 37 Strobe fires but image Go to Adjust System menu...

Page 129: ...nted on the following pages However you should be aware that some of these error messages and their corresponding corrective actions are intended for Software or Applications Engineers only In these situations individuals should not attempt to apply the recom mended corrective actions Whenever an error message cannot be understood or resolved always call the Service Center for instruc tions ...

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Page 131: ... memory conflicts or EMS driver problems Use MFT EXE file in the QEMM directory 13 Can t Find Card Layout File Incorrect path specified for card layout file Check card layout file path and correct if necessary APPS directory contains the card layout files Card layout file missing Install card layout file in proper directory APPS 14 Can t Allocate Memory For Card Layout Corrupted header in portrait...

Page 132: ... error Check the EMS driver use EMSSTAT command to check available memory 23 Error Restoring Font State EMS error Check the EMS driver use EMSSTAT command to check available memory 50 Invalid Controller Entry Point Software not compiled with this controller Check the application script and correct as needed 80 Could Not Find DSP Driver File Wrong path specified for DRIVER OUT Check DRIVER OUT path...

Page 133: ...h specified ID2DATA directory Run Image Board diagnostics and repair or replace as necessary 101 Get Signature Error Signature size too large Check signature coordinates in SIS_SCAN CNF and correct if necessary ID2DATA directory 102 Signature Load Error Corrupted signature file Run hard drive diagnostics and replace if necessary ID2DATA directory 103 Signature Store Error Signature size too large ...

Page 134: ...correct paths are specified ID2DATA directory 201 Set User Delay Error Faulty color film recorder serial connection Check serial cables and connections to film recorder Faulty color film recorder Run color film recorder diagnostics and repair or replace as necessary 202 CFR Status Error Faulty color film recorder serial connection Check serial cables and connections to film recorder 203 CFR Expose...

Page 135: ...es and connections reconnect or replace if necessary 210 CFR Auto Lumina Error Faulty color film recorder Run film recorder diagnostics calibrate or repair if necessary 211 CFR Camera Back Out Of Position Film holder in wrong position Make sure the film holder is completely at the end of its travel and that the bracket inside the camera back is not bent Disconnect or loose film holder cable Check ...

Page 136: ...on and the serial cable is connected Loose or broken serial cable to film recorder Check serial cable and connections tighten connections or replace cable if necessary Wrong CFR ON OFF setting in HOC_CI5K CNF Check CFR ON OFF setting in HOC_CI5K CNF and correct if necessary See CNF filed and Typical Contents in Section 3 218 CFR Not Found Or Not Present Film recorder turned off or serial cable dis...

Page 137: ... in the HOC_TP CNF file Turn the printer ON Correct the variable in the HOC_TP CNF file in the ID2DATA directory 256 Thermal Printer Turned Off Thermal Printer is OFF COLOR_THERM_PRINT variable is set to OFF in the HOC_TP CNF file Turn the printer ON Correct the variable in the HOC_TP CNF file in the ID2DATA directory 257 Thermal Printer NOT Found OR Not Present Thermal Printer is OFF COLOR_THERM_...

Page 138: ...or proper board jumper and switch settings 500 Generic Memory Error Corrupted EMS memory Check for and resolve hardware memory conflicts or EMS driver problems 501 Memory Segment Error Corrupted EMS memory Check EMS driver memory address 502 Memory Count Error Corrupted EMS memory Check EMS driver memory error 503 Memory Allocation Error EMS out of memory Check available EMS size and run EMSSTAT C...

Page 139: ...d EMS driver Corrupted software Reinstall software 605 Bulletin Board Error Loading Object File Corrupted EMS Check available EMS memory and EMS driver Corrupted software Reinstall software 606 Bulletin Board Error Saving Object File Corrupt EMS Check available EMS memory and EMS driver Reinstall software Corrupted software 620 Bulletin Board Full Too Many Objects Application Software Problem Chec...

Page 140: ...ication Error Corrupted Core Code or Applications Software Reinstall Software if continues Contact the Service Center IDCL ERRORS 703 Duplicate Declaration In Card Layout Function or variable declared more than once Remove duplicate declarations from card layout 704 Card Layout Symbol Table Overflow Function or variable declared more than once Record events leading to error and contact the Service...

Page 141: ...nsufficient EMS memory Add EMS memory 720 Memory Error While Loading Executing Card Layout Internal Code or Application Problem Record events leading to error and contact the Service Center 721 Card Layout File Corrupt Internal code failure Record events leading to error and contact the Service Center 722 Recompile Card Layout With Newer Version Of Tokenizer Obsolete Card Layout Token file Recompi...

Page 142: ...ilable to Load Image Internal code failure Record events leading to error and contact the Service Center 753 Not Enough Memory Available To Load Image Insufficient EMS memory Add EMS memory or check the files and buffer parameter in the CONFIG SYS file 754 Error Memory 1 While Loading Image Internal code failure Record events leading to error and contact the Service Center 755 Memory Error 2 While...

Page 143: ...DRIVELIS BB file Disk error Record events leading to error and contact the Service Center 764 Memory Error 3 While Storing Image Internal code failure Record events leading to error and contact the Service Center 765 Invalid Selector Passed To Imaging Function Internal code failure Record events leading to error and contact the Service Center PRINTER SUPPORT MODULE 770 Printer Module Unable To Loa...

Page 144: ...788 TOG Generator TOG Filename Too Long Setup error Check setup and correct as needed 789 TOG Generator TOG File Bad Path Setup error Check setup and correct as needed 790 TOG Generator TOG File Has Reached Number Limit TOG file reached its limit Reconfigure the system 791 TOG Generator TOG File Has Exceeded Number Limit TOG file exceeded its limit Reconfigure the system CONTROLLER ERRORS 800 Imag...

Page 145: ...rect path is specified ID2DATA directory 812 Error Initializing Signature Input Controller Unable to find SIS_SCAN CNF or SIS_SCRN SOT Verify that SIS_SCAN CNF and SIS_SCRN SOT are installed and correct paths are identified ID2DATA directory 820 Signature Controller Error Loading SOF File Unable to find SIC_SCRN SOT Verify that SIS_SCRN SOT is installed and correct path is specified ID2DATA direct...

Page 146: ...ter 828 Signature Card Configuration Error Application Software Problem Contact the Service Center 830 CFR Load SOT file Unable to find HOC_SCRN SOT Verify that HOC_SCRN SOT is installed and correct path is specified ID2DATA directory 831 CFR Error Getting Port Number Incorrect serial port number specified in HOC_CI5K CNF Check the setting of CFR_PORT in HOC_CI5K CNF See CNF Files and Typical Cont...

Page 147: ...oller Menu Error Problem with live menu APIINIT Menu Contact Applications or Service Center 863 Live Verification Controller Window Error Problem with live menu APIINIT Menu Contact Applications or Service Center 864 Live Verification Controller Configuration File Error Problem Initialize Matrox Board Live Camera Contact Applications or Service Center 865 Live Verification Controller Initializatio...

Page 148: ...s leading to the error and contact the Service Center 846 DOSSIER Print Spooler Not Loaded Wrong or missing port definition for printout in the HOC_HPLJ CNF file Correct the DOSSIERLPT variable in the HOC_HPLJ CNF file to reflect the correct port 847 DOSSIER DOSSIER Configuration HOC_HPLJ CFG Not Found Missing HOC_HPLJ CNF file or located in the wrong directory Load HOC_HPLJ CNF file in the ID2DAT...

Page 149: ... Database through API Apps Contact Applications Group or the Service Center 908 SOTF Syntax Error Missing Closing Quotation Mark Contact Applications Group or the Service Center 909 Getting Object from the Bulletin Board Missing Group Contact Applications Group or the Service Center 910 Command Line Error The command is less than 2 characters Contact Applications Group or the Service Center 911 Sp...

Page 150: ...date in APPS Contact Applications Group or the Service Center PAK REINDEX UTILITY ERROR FROM 950 969 950 PACK REINDEX Failed to Delete Backup Can not delete backup in Reindexing Contact Applications Group or the Service Center 951 PACK REINDEX Failed to Check Drive Space Failed on Pack or Reindex Contact Applications Group or the Service Center 952 PACK REINDEX Failed to Open DBF File Failed on Pa...

Page 151: ...Failed to Select a View Failed on Pack and Reindex Contact Applications Group or the Service Center DATA TRANSPORT ERROR FROM 970 989 970 DT ERROR API Function Failed Calls to the API Function fail Contact Applications Group or the Service Center 971 DT ERROR Viewmgr Function Failed Problem with Viewmanager in DATA TRANSPORT Contact the Service Center 972 DT ERROR Can t Open File Problem Opening R...

Page 152: ...roblem with Item Selection Contact the Service Center 986 DT ERROR Failed to Build View Field Info Problem in building source view and data selection Contact the Service Center 987 DT ERROR Failed to Allocate Memory Problem in marking common fields and image fields index Contact the Service Center BULLETIN BOARD EDITOR ERROR FROM 990 999 990 BB Editor Failed to Open Variable Database Problem openi...

Page 153: ...n file 1503 Application Script Failed To Find Card Name Missing or corrupted Application Script Card layout Install Application Script Card layout 1504 Application Script Error Loading Card Internal code failure Record events leading to error and contact the Service Center 1505 Application Script Error Executing Card Problem with APP Card handle Contact the Service Center 1506 Application Controll...

Page 154: ...act the Service Center 2007 View Manager View Table Corrupted Internal code failure Record events leading to error and contact the Service Center 2008 View Manager Too Many Open Views Internal code failure Record events leading to error and contact the Service Center 2009 View Manager Too Many Records Requested in Range Internal code failure Record events leading to error and contact the Service C...

Page 155: ...rvice Center 2020 View Manager View Memory Failure Internal code failure Record events leading to error and contact the Service Center 2021 View Manager View Memory Failure Internal code failure Record events leading to error and contact the Service Center 2022 View Manager Could Not Map View Memory Internal code failure Record events leading to error and contact the Service Center 2023 View Manag...

Page 156: ...Service Center 2032 View Manager Current Mode Does Not Allow Previous Record Internal code failure Record events leading to error and contact the Service Center 2033 View Manager Unable to Set Modification Date or Time Internal code failure Record events leading to error and contact the Service Center 2034 View Manager Search Request is Larger than Field Length Internal code failure Record events ...

Page 157: ...A Function Sequence Error Occurred Internal code failure Record events leading to error and contact the Service Center 3022 Bound Database File Damaged Internal code failure Record events leading to error and contact the Service Center 3023 View File Must Be Rebound Internal code failure Record events leading to error and contact the Service Center 3030 An Invalid Checkpoint Number Was Requested I...

Page 158: ...operations file has wrong share options Use the CICS diagnostic tools to identify the cause 4008 Requested Key Not Found Requested record no longer exists Restore the record to the database 4009 Database Not Open Closed host database file Make sure CICS initialization opens the host databases 4012 Database Name Transmitted Does Not Match Host View Name Inconsistent host and ID 3000 workstation dat...

Page 159: ...e to Service Center 5001 An Invalid Function Is Specified Unknown function requested Correct the application 5002 A Protocol Violation Error Has Occurred Transmission error Reestablish communications and retry the operation If the error persists run with Log Level 5 and send the log file to Service Center 5003 Communications With The Host Have Been Lost Transmission error Reestablish communication...

Page 160: ...n Internal Serial Buffer problems Check the computer interrupts 5204 Serial Handler Circular Buffer Full Internal Serial Buffer problems Check the computer interrupts 5205 Serial Handler Circular Buffer Empty Internal Serial Buffer problems Check the computer interrupts ERROR CODES FOR IMAGE FILE NAMING SYSTEM 16001 Image Namer File Name Prefix Too Long File name prefix in application program or s...

Page 161: ...id Image View Field Name Invalid or missing Pfield definition in the VUE and PHY files Correct the Pfield definition in the suspected VUE and PHY files 30008 LL Image Too Many Paths Defined In Physical File Invalid Pfield definition in the PHY file Correct the Pfield definition or reload the PHY file in the database directory 30009 LL Image No Image Field Defined No Pfield was defined in the PHY d...

Page 162: ... LL Image Failed To Extract Logical Drive Name From Image_Path In PHY Corrupted PHY file Reload the PHY files only from the Customer Applications Disk to the database directory 30022 LL Image Failed To Extract Default Path From Image_Path In PHY Corrupted Pfield length Reload the PHY files only from the Customer Applications Disk to the database directory 30023 LL Image A Required BB Object Was Em...

Page 163: ...cified record and try to locate the Image file Run Reindex Database from the menu DB COMPONENT ERROR MESSAGES 6001 DBC3 Failure to Open File or Other DBC3 Error Database or index file failed to open properly Examine the error log to determine the exact nature of the error then take the necessary corrective action Major database problem Record events leading to error and contact the Service Center ...

Page 164: ...5 DBC3 Invalid Date Format Encountered Incorrectly formatted data entered Verify the format of the entered data and correct if necessary Incorrectly formatted data found in database Verify database contents and correct if necessary Internal code failure Record events leading to error and contact the Service Center 6020 Share Not Installed It Is Needed Internal code error Record events leading to e...

Page 165: ...ice Center 3057 DBC3 Database Never Opened Cannot Close Internal code failure in viewmanager or database server Record events leading to error and contact the Service Center 3058 DBC3 Bad Field Name In View Error in PHY file Correct the system configuration and correct if necessary Verify that the VUE file matches the database and the PHY file DATABASE directory 3060 DBC3 Database Or Index Write F...

Page 166: ...he Service Center 3069 DBC3 Key for Intermediate Index Too Long KEY_EXPL_INDEX too long Record events leading to error and contact the Service Center 3070 DBC3 Failure in Intermediate Index Problem witn DBC_GPT C file Record events leading to error and contact the Service Center 3071 DBC3 Memory Allocation Failure PRoblem in DBC_UTIL C file Record events leading to error and contact the Service Ce...

Page 167: ...6505 Audit Log Reserve File Contains Data Internal code failure Contact the Service Center 16506 Audit Log Configuration File Missing Internal code failure Contact the Service Center 16507 Unable to Purge Audit Log Internal code failure Contact the Service Center TAPE COMPONENT ERRORS 3151 Tape Component Not Open Trying to close files with current view Contact the Service Center 3152 Attempt to Op...

Page 168: ...E Field Name Mismatch Rewriting tape field mismatch Contact the Service Center 3167 TAPE Drive Not Ready Tape drive is not ready or loose cables Turn OFF the system check all cable connections to the tape and jumper settings 3168 TAPE Memory Allocation Failure Internal error code Contact the Service Center 3169 TAPE Image Data Missing on Tape Internal error code Contact the Service Center 3170 TAP...

Page 169: ...an in SM HW DEFAULT Mode Contact the Service Center 25010 Scanner Not Ready Scanner is turned off or not connected Turn OFF the system connect all cables check the SCSI address turn the color scanner ON 25015 Data Transfer Error Scanner not initialized properly Turn off system then power up again or replace system 25025 Scan Operation Aborted Scanner not initialized properly Turn off system then p...

Page 170: ...nter 3183 Too Many Images in Temp List Internal error Contact the Service Center 3184 No Tape in Drive On Hardware Missing or bad tape Insert a new tape cartridge APPLICATION ERRORS 8000 8999 8021 Viewmgr field count Failed Internal error Contact the Applications Group or Service Center 8022 Viewmgr_nonblank_field Failed Internal error Contact the Applications Group or Service Center 8023 Viewmgr_...

Page 171: ...alue of width variable defined in the image header exceeds 512 Verify that image has been created correctly and header is not corrupted 1106 Decompress Image Too Wide for Buffer Value of width variable defined in the image header exceeds 512 Verify that image header is correct and compatible with ID XOOO Version 2 headers 1110 Decompress Can not Handle This Image Type Image has no image identifier...

Page 172: ...Center 1162 Could Not Allocate CGA Memory Buffer No longer supported Contact the Service Center 1164 Could Not Create GIF File No longer supported Contact the Service Center 16500 Audit Log Not Initialized Image Namer File No longer supported Contact the Service Center 16501 Audit Log Data Line Too Long No longer supported Contact the Service Center ...

Page 173: ...S Contents Page Introduction and Purpose 4 3 Tools and Equipment Required 4 3 Electrostatic Discharge Warning 4 3 CI 5000 Film Recorder Calibration 4 4 CI 5000 Film Recorder Assembly Calibration 4 16 Illuminator Board Calibration 4 20 Camera Focus Calibration 4 23 Signature Scanner Calibration 4 24 ...

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Page 175: ... need for recalibrating any of these system components Tools and Equipment Required Video Photometer P N 13149 Oscilloscope 40 MHz Oscilloscope Probe Tektronix 6131 P N CPS 212 Multimeter DVM Final Assembly Alignment Gauge P N 13443 Color Calibration Card P N 1B2195A Centronics Cable P N 1A5556A Electrostatic Discharge Warning Sensitive electronic components in the CI 5000 computer and other parts...

Page 176: ...from the backplate of the Color Film Recorder Assembly Slide the backplate up one set of holes so that the bottom holes in the backplate line up with the middle holes in the case and replace four screws This is to give access to the back of the CI 5000 chassis 4 Connect the Centronics cable 1A5556A between the parallel port of the CPU and the 25 pin connector on the back of the CI 5000 see Figure ...

Page 177: ...alibration Procedures 4 5 5 Install the system Camera Back on the color film recorder see Figure 4 2 6 Insert the Final Assembly Alignment Gauge into the Camera Back Figure 4 2 Figure 4 2 Electrical Final Assembly Alignment of the CRT ...

Page 178: ...nter A full white screen will appear 3 Adjust R46 Luma Adjustment Figure 4 3 to a level that is easily visible to the eye approximately 6 f l or 3mV 4 Press F1 then F10 5 Bring up the tennis court pattern by selecting DP GTI or F8 from the Gentest menu Reverse the image so there are black lines on a white court do this by selecting REVERSE VIDEO OFF F5 from the Gentest menu 6 View the displayed im...

Page 179: ...ically Be sure the image is not tilted If the tennis court is significantly out of center alignment check the camera back for a loose mirror Reposition and secure the mirror if necessary 8 If the image is tilted loosen the bracket on the CRT tube and turn the yoke to square the image with the face of the CRT see Figure 4 4 Figure 4 4 Centering Rings ...

Page 180: ...he displayed image should coincide with the scribed lines in the center of the gauge The outside image lines should fall within the two scribed lines along the perimeter of the gauge see Figure 4 5 Figure 4 5 Correct alignment of displayed image with gauge lines ...

Page 181: ...correct secure the centering rings with hot melt adhesive 7 Adjust R7 on the Monitor Board to fine tune horizontal centering see Figure 4 3 8 Adjust R27 on the Monitor Board to fine tune vertical centering Figure 4 3 9 Adjust R48 on the Monitor Board to obtain proper vertical height Figure 4 3 10 Adjust R14 to obtain proper horizontal width Figure 4 3 11 Adjust L11 to obtain proper horizontal line...

Page 182: ...ments Procedure The objective is for the Gentest to have a reading of 200 with the Photometer level at 6 0 f l or 3 0 mV _0 1 mV 1 Rotate the filter wheel to the clear no filter position 2 Bring up the main menu 3 Press F9 to access the test adjust menu 4 Press F2 autoluminant adjustment to access the dark current adjust menu 5 Follow the Gentest procedure setting the dark current to 4 by adjustin...

Page 183: ...to AUTOLUMA 7 Install the Photometer turn it on and set it to 0 20 f l 8 Adjust the brightness to 6 0 f l on the photometer or 3 0mV using Luma Adjust pot R46 Figure 4 3 9 Adjust the VR1 pot on the Logic Board Figure 4 6 until the Gentest Autoluma on the screen reads 200 10 Press Esc to return to the previous menu ...

Page 184: ...d Procedure The objective is to set Horizontal pot R38 Figure 4 7 for 1500 mV measured at E4 green wire at CRT cap Figure 4 7 COS Adjustment IMPORTANT Before continuing be sure to escape from Gentest after completing the Autoluminance Adjustment 1 Place the probe ground on the pin side of the flyback shield 2 Attach the Probe to E4 on the Monitor Board green wire from the CRT cap 3 Attach the exte...

Page 185: ...stor R40 on the monitor board It should be 10K ohm 1 4 watt If it is not replace the exisitng resistor with a 10K ohm 1 4 watt resistor Then set Horizontal R38 for 1500 mV 1 5V p p Refer toFigure 4 8 The signal could go up to 16500 mV in order to achieve a constant brightness in the ID card no dark corners Figure 4 8 Correct Horizontal setting at 1500 mV p p ...

Page 186: ...tall the CRT collimator on the CI 5000 using the thumbscrews to secure it see Figure 4 9 2 Turn the focus wheel on the collimator while looking through the collimator eye piece Focus the collimator until the phosphors on the screen are the sharpest possible look at the center cross pattern 3 When the image is the sharpest adjust R36 Focus Figure 4 3 for optimal focus Figure 4 9 Installing CRT Coll...

Page 187: ...l number from the CI 5000 and press Enter the serial number is located on the right side of the CI 5000 as you face it from the rear 4 The screen will instruct you to Prepare Camera for Exposure Pull out the dark slide from the film pack 5 Press Enter and the Exposure Sequence will start The LED will blink during exposure Be sure the CI 5000 operates as described above If it doesn t determine the ...

Page 188: ...ure correct size color and focus in the final ID card image Procedure 1 Turn on the system and log on as CPS From the Main Menu select System Operations 2 From there select Diagnostics then Film Recorder NOTE The Calibration Program can also be run from the DOS prompt as CICAL 3 From the resulting menu select Size Calibration 4 Next select Print Calibration Chart The message Working will be dis pl...

Page 189: ...t tick mark counts Nominal values of R G and B are about 35 _3 6 Next select Enter Calibration Data and follow the screen instructions for entering the information from the calibration print just produced Count the number of tick marks along the red wedge going from the thick left end to the right end where it tapers off the edge Type the number of tick marks next to RED WEDGE and press Enter The ...

Page 190: ...tep 7 below 7 Now repeat the entire procedure steps 4 6 for accuracy Then select Save Settings and Exit which saves the results and returns you to the Size Calibration Test Patterns menu 8 Select Test Patterns and from the resulting menu perform each test in order making a test print from each 9 The Color Scale Test prints six colors plus white ranging from black to maximum brightness This test is...

Page 191: ...during manufacturing for checking CRT spot size and focus Pixel size should increase linearly from the lower right corner of the print to the upper left corner The Gray Squares test prints 16 squares ranging from black to white for verifying gray scale linearity with a densitometer Sixteen squares should be clearly visible if they are not check film to see whether it is out of date If the film is ...

Page 192: ...r Board Calibration Program can also be run from the DOS prompt as MCAL 2 At the Camera Type window select RGB RGB is normally used for the live portrait camera input Composite i e NTSC for input from the optional still video camera or copy stand 3 The program will next ask you to aim the camera at the Color Calibration Card an 8 1 2 x 11 card containing white black tan and gray rectangles Place t...

Page 193: ...or the card and create an outline within each rectangle If no outlines appear within the color rectangles move the camera upward downward so that the target is centered in the upper portrait area and start over again Repeat this step until you get the outline within each rectangle 5 From the next menu displayed select Automatic Calibration Next select Freeze and press Enter If the system displays ...

Page 194: ...rn to the Calibration Menu screen 10 Select Automatic Calibration then Freeze then Done 11 The program will now perform the automatic calibration during the next two minutes or so The outlines within the rectangles should be clearly visible 12 When the message Done Calibration appears press any key to continue NOTE For Manual Camera Configuration see Section 2 of this manual Portrait Camera Adjust...

Page 195: ...correct 60 when using a 16mm or 25mm lens 4 Unscrew the camera mounting screw from beneath the camera mounting bracket to free the camera Slide the camera forward slightly to expose the Lock and Focus screws on the top of the camera see Figure 4 10 5 Rotate the focus ring to the middle of its range 6 Turn the Lock screw one quarter turn counter clockwise 7 Turn the Focus adjustment screw clockwise...

Page 196: ... the left side set the switch nearest the front gray level or bi level to the position a in Figure 4 11 b Also on the left side of the Scanner set the thumbwheel contrast adjustment to the center position b in Figure 4 11 If the signature on a finished print is too light or dark move the thumbwheel toward the light or dark band accordingly c Finally on the right side of the Scanner set the dots in...

Page 197: ... use the Adjust Camera Control option from the Signature Scanner menu to repeatedly scan the signature while adjusting the motor speed pot The speed is adjusted correctly when the LED on top of the Scanner near the Logitech logo turns steaady green If the LED is blinking turn the pot R19 on the signature board clockwise until the LED becomes steady ...

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Page 199: ...3 Replacing the Computer 5 14 Replacing the Computer Circuit Boards 5 15 Replacing the Computer Tape Drive 5 25 Replacing the Computer Hard Disk 5 27 SCSI Device Address Organization 5 30 Hard Disk Drive Setup 5 32 Low level formatting initializing 5 34 Partitioning and high level formatting 5 36 High level formatting the partitions 5 39 Installing System Software 5 40 R R Report Writer networked ...

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Page 201: ...the rear panel of the new camera is set to the right hand position see Figure 5 1 Figure 5 1 Set Camera Switch to right hand position 2 Shut off the power switch on the CI 5000 Assembly or the Thermal Printer Assembly 3 Disconnect the cables from portrait camera 4 Remove the camera from camera bracket by loosening the knurled screw from the bottom Figure 5 2 Figure 5 2 Removing Camera from Bracket...

Page 202: ...a Figure 5 3 and install it on the replacement camera Figure 5 3A Remove the two covers on the camera 7 Attach the camera to the bracket and support arm Figure 5 2 with the Focus and Lock screws on top facing front 8 Reconnect the camera cables to the camera 9 Power up the system according to the operating instructions 10 Perform the Illuminator Board Calibration procedure described in Section 4 o...

Page 203: ...a safe protected place Figure 5 4 Removing thumbscrews from Camera Post 3 Remove the five screws C holding the Housing Component to the Chassis Adapter two from the top three from the bottom see Figure 5 5 Lift off the Housing Component 4 Unplug the three cables D from the rear of the Printer 5 Cut the tie wraps securing the power cable E Disconnect the black and white wires from the terminal stri...

Page 204: ...Figure 5 6 set the Adapter aside Figure 5 6 Removing the Chassis Adapter from rear of Printer 7 Remove the Printer Cover by removing five screws G two from each side one from the rear see Figure 5 7 Lift the rear of the Cover slightly while pushing the sides outward then slide the Cover back and off Figure 5 7 Removing Cover from Thermal Printer ...

Page 205: ...ecting all cables black and white power wires to terminal strip and power ground to chassis tie point NOTE When replacing the Post Mounting Bracket removed in step 8 on the side of the Printer chassis gently slide the Bracket toward the front of the Printer until it stops do not force it past its natural stopping point This will help assure that the Bracket holes for the Thumbscrews will line up w...

Page 206: ... 9 set the post camera and strobe aside in a safe place Figure 5 9 Removing Camera Mounting Post thumbscrews 5 Remove the six screws holding the cover from the bottom of the CI 5000 Assembly 6 Spring out the sides of the cover slightly and lift cover up and off 7 Remove the six screws holding the backplate remove the backplate 8 Disconnect the power cable from the Color Film Recorder 9 Disconnect ...

Page 207: ...2 08 from the defective CI5000 Make a note of where the even and odd chip go 14 Remove the cover from the new CI5000 15 Carefully replace the EPROM chips in the new CI5000 16 Replace the daughter board on top of the logic board NOTE The CI5000 typically comes setup as SCSI device ID1 The SCSI ID is located on the back of the DP2000 near the SCSI connector Set the switch to 2 17 Install the replace...

Page 208: ...ar of the keyboard Figure 5 10 Figure 5 10 Keyboard cable connection on back of keyboard 3 Unpack the replacement keyboard 4 Connect the keyboard cable to the back of the keyboard 5 Power up the system according to the operating instructions 8 Repackage the replaced keyboard Figure 5 11 for return shipment Figure 5 11 Repacking the keyboard ...

Page 209: ...les from the rear of the defective c scanner 2 Unpack the new signature scanner and save all packing 3 Remove the cover from the scanner and check all switches and connectors in the unit See Figure 5 12 4 Perform the Signature Calibration Procedure Page 4 22 Figure 5 12 Signature Scanner Switch settings ...

Page 210: ...ner 2 Unpack the new CS 500i Color Scanner Save all the packaging 3 The CS500i scanner should be set up as SCSI device ID4 The SCSI ID switch is located on the back of the scanner near the SCSI connectors If the switch is not set at 4 set it at 4 now 4 Connect both the SCSI cable and the power cable 5 Turn ON the scanner Figure 5 13 Scanner operator controls ...

Page 211: ...ials Leave all switches set to the factory setting The factory settings are Front Panel Back Panel Contrast Center GAMMA 11 Brightness Center DIP Switches 1 OFF 2 ON Thru EE Thru 3 ON 4 ON Posi Nega Posi 5 ON 6 ON 7 ON 8 ON 9 ON 10 ON D ADJ CENTER Connect the BNC Cable from the Breakout Video Cable Part 1B8811B to the Video In of the B W Thermal Printer ...

Page 212: ...nd any new circuit boards or boards out of the computer being replaced before proceeding further See the following procedure for computer circuit board replacement 5 Connect all cables to the rear of the computer according to cable installation instructions in Section 2 6 Power up the system according to the operating instructions 7 Perform the functional check procedure in Section 2 and complete ...

Page 213: ... circuits on the boards are easily damaged by small unnoticeable static electricity discharges If a strap is not available frequently ground yourself to the computer chassis by momentarily grasping the grounding prong of the computer s AC power plug 1 Assure that the computer power switch is OFF and the computer AC power cord is not plugged in 2 Remove the computer cover Figure 5 15 Figure 5 15 Co...

Page 214: ...and jumpers by matching the settings shown in the following illustrations Board Fig No Slot No Support board with Signature Scanner board if Signature Scanner is used 5 17 3 DSP Data Compression Board 5 18 4 AST I O Mini board 5 19 5 DigiBoard Digichannel PC 4 optional 5 20 5 Illuminator board 5 21 1 VGA board 5 22 2 FD 885 SCSI Controller board 5 23 6 FD 885M SCSI Controller board 5 24 6 HP CPU b...

Page 215: ...Polaroid ID3000 Service Manual Parts Replacement 5 17 Figure 5 17 Support Board with optional Signature Scanner Board Figure 5 18 DSP Data Compression Board ...

Page 216: ...00 Service Manual Parts Replacement 5 18 Remove jumper on all when using Digiboard with the system Figure 5 19 AST I O Mini board CAUTION Capacitor on edge of Board is easily damaged dislodged Figure 5 20 DigiBoard ...

Page 217: ...Polaroid ID3000 Service Manual Parts Replacement 5 19 Figure 5 21 Illuminator Board See procedure on page 5 17 when replacing the Illuminator Board Figure 5 22 Paradise VGA Board ...

Page 218: ...olaroid ID3000 Service Manual Parts Replacement 5 20 Figure 5 23 FD 885 SCSI and Floppy Controller Board Figure 5 24 FD 885M SCSI Controller Board See Appendix A for jumper settings and cable information ...

Page 219: ...only by the edges do not touch board components or edge connec tors carefully align each board edge connector with its slot then gently and firmly press downward to slide the edge connector into the slot connector Figure 5 26 If the board is full length be sure the end toward the front of the computer slides into the board guide 8 Install and tighten the board retaining screw 9 Connect all necessa...

Page 220: ...to step c If it isn t use any text editor and type the above line in the CONFIG SYS file Reboot the system go to DOS and continue with step c c Follow the procedure below to set up the Illuminator board NOTE To select an item use the arrow keys to move the cursor to the highlighted area then press Enter From the C prompt type TCEUTIL TCEINIT then select OPERATIONAL MODE select ILLUMINATOR BOARD se...

Page 221: ...ev 02 boards select RGB INTERLACED select GENLOCK MODE select GENLOCK ENABLED select SOURCE QUALITY select LIVE SOURCE Press Esc to go to the MAIN MENU and select SAVE SETTING select POWER UP Press Esc to go to the MAIN MENU and select QUIT select YES NOTE If when trying to quit a message appears telling you that you haven t saved yet even tough you have select NO and save to POWER UP again then q...

Page 222: ... 10 Perform the functional check in Section 2 NOTE Install each board initially in its designated slot see Step 5 If the board does not operate properly in its designated slot try it in a different spare slot before deciding it is faulty 11 Shut off the computer and replace the cover Figure 5 27 12 Repackage the replaced board for return shipment Figure 5 27 Replacing the Computer Cover ...

Page 223: ... replacement tape drive handling it carefully by its edges Save all pack ing materials for use in returning the old unit 6 Remove the side rails from the old tape drive and install them on the new replacement drive in the original orientation For Archive Viper and Cipher 150mb Tape Drives a If the drive is used with a SCSI hard drive remove the terminating resistors and connect the drive to the mi...

Page 224: ...actory configuration of this drive has three jumpers installed on jumper set J5 and none on J4 Two additional_jumpers not provided with the drive must be added b Install and or reconfigure the existing jumpers as follows jumper blocks are in a slot cut in the left side lower rear corner of the drive viewed from the left side of the drive J5 J4 1 2 3 1 2 3 4 5 O O O O I I I I O open I installed 7 I...

Page 225: ...stomer has a tape drive make a backup of the entire hard disk 2 To remove the defective hard disk drive a Turn the computer power OFF and unplug the power cord b Remove the computer cover Figure 5 31 Figure 5 31 Removing Computer Cover c Depress the latches on each side of the floppy drive Figure 5 32 slide the floppy drive half way out of the top shelf unplug the connectors then remove the floppy...

Page 226: ...3 record the orientation of the cable connectors unplug cables and remove tape drive Figure 5 33 Removing Tape Drive e Slide the hard drive forward slightly then disconnect the two cables A and B from the rear of the drive Figure 5 34 and remove the hard drive from the computer Figure 5 34 Disconnecting power and control cables from Hard Drive ...

Page 227: ... terminators located on the bottom of the new drive are pushed in fully d Slide the replacement hard drive into the computer and connect the two cables to the rear of the drive NOTE Be sure that the red line on the 50 pin connector is closest to the power connector e Slide the floppy disk drive into the computer and connect the two cables to the rear of the drive Be sure cable connectors are orien...

Page 228: ...he end of this Manual Example System has an internal SCSI hard disk and Archive Viper or Cipher tape drive both driven from the same SCSI board on the same cable The hard disk is to be placed at the end of the cable the tape drive in the center and the FD885 card at the other end The terminating resistors in the tape drive must be removed and the resistors in the hard drive installed or left in If...

Page 229: ...Polaroid ID3000 Service Manual Parts Replacement 5 31 The following charts are examples of SCSI components as setup in Film Systems and Thermal Systems FILM SYSTEM THERMAL SYSTEM ...

Page 230: ... program which detects your system s configuration whether the hard drive is partitioned and formatted etc If you need to boot the system with a floppy disk use Setup 1 Press F3 at the Welcome to Setup screen to exit and press Y to confirm You should be at the A prompt The system setup must have the FD885 SCSI card installed and configured as described in Section 2 Installation The system SCSI dev...

Page 231: ...orrect type N and follow screen instructions 7 Type 7 to exit 8 Now remove the Setup diskette and install the HP DOS Setup 1 disk 9 Reboot the system SCSI ROM Bios messages will appear as well as messages about each attached SCSI device as it is reset and initialized NOTE If SCSI messages for each device do not appear or error messages are displayed recheck all SCSI ID addresses by checking board ...

Page 232: ...city Appropriate for drive installed Sector size Should be 512 4 A message may be displayed indicating that the drive selected is not known by this format ting facility To continue press Esc 5 When the format utility main menu is displayed select 1 Format Unit either move cursor to highlight this choice or type 1 6 When the Setup command window is displayed select the following defaults Use Defaul...

Page 233: ...uire approximately Drive Capacity Initialization Time ST157N 48mb 45 minutes ST296N 85mb 70 minutes CP30100 120mb 95 minutes ST2209N 180mb 139 minutes LP240s 240mb 191 minutes 1681 4 340mb 260 minutes 1624 7 765mb 526 minutes When low level initialization is complete a pop up window will display any errors detected The drive is now ready for partitioning and high level formatting Exit from the Fut...

Page 234: ...ctions carefully it is easy to become confused between creating partitions and creating logical drives on a partition NOTE To create a set of DOS Ver 5 0 system disks see Appendix B at the end of this Manual 1 Place the DOS Setup 1 disk into drive A and boot the system if not already running 2 When the Welcome to Setup screen appears press Enter to continue 3 When the system settings are displayed...

Page 235: ...ppears that the primary DOS partition has been created press Esc to return to the original menu 8 Type 1 to create a DOS partition Press Enter 9 At the next screen type 2 to create an extended DOS partition Press Enter 10 At the next screen choose the proper partition size from the Table 5 1 Press Enter 11 When the message appears that the extended DOS partition has been created press Esc 12 When ...

Page 236: ...s up the main menu Select choice 2 Change active partition and press Enter 15 Type 1 as the active partition choice Press Enter 16 When the screen message informs you that partition 1 is active press Esc 17 The main menu will reappear Be sure the DOS diskette is still in drive A and press Esc The system will again boot to the A drive ...

Page 237: ...fter all drives have been labeled run the CHKDSK program on all of the logical drives you have created to be sure the disk is good 6 Copy the System Setup program to the C DOS directory by inserting the System Setup disk into the A drive and from the C prompt type COPY A SETUP C DOS 7 Finally run the Advanced Setup program At the C prompt type SETUP YADA to bring up the Advanced Setup menu a The f...

Page 238: ...allation disk Novell Token Ring IPX NET5 installation disk c Original diskettes of third party software Quarterdeck Expanded Memory Manager 386 v6 0 R R Report Writer database reports Carbon Copy Plus remote diagnostics v6 0 Sytos tape drive 2 Future Domain Driver Disk for Sytos 1 NOTE QEMM will be installed as part of the Ver 2 x software so that it will be properly configured for the installatio...

Page 239: ... R and network drivers per BOM d Install the Version X X X software and QEMM e Install the optional modules then the customer application f Test and calibrate the system 4 PROCEDURE NOTE The ID 3000 software is installed standalone If your system is a LAN system where the database images and audit log are stored on the LAN the customer application disk must instruct the system to access these file...

Page 240: ...orial software 4 Change the directory by typing CD RR Run SETUP by typing RRSETUP 5 When the first screen appears select Configuration and press Enter 6 At the next screen select Create and press Enter 7 When a filename is requested type C RR CNF and press Enter 8 Select Default and press Enter then enter the following defaults Default data directory D DATABASE Default work directory C TEMP Defaul...

Page 241: ...tion file Therefore from each workstation or verification station that will be using R R log on to the network change the directory by typing CD Z ID3000 RR and run Setup by typing RRSETUP C RR 4 Change the directory to C RR by typing CD C RR and run Setup by typing RRSETUP 5 When the Setup menu appears select Configuration AND PRESS Enter 6 At the next screen select Create and press Enter 7 At th...

Page 242: ...ect Custom Enter the control sequences from that printer s manual and set up its options including communication information for a serial interface 3 When you have entered all printer configuration data save it by pressing Enter 4 Then do the following just once to meet R R s copy protection requirement From Z ID3000 RR type RRLAN The program will then read the serial number of R R Disk 1 of each ...

Page 243: ...e directory by typing CD RR Run SETUP by typing RRSETUP 4 When the first screen appears select Configuration and press Enter 5 At the next screen select Create and press Enter 6 When a filename is requested type C RR CNF and press Enter 7 Enter the following defaults Default data directory D DATABASE Default work directory C TEMP Default library directory C RR Memo editor dBase Display Fast Color ...

Page 244: ...4 Change the directory by typing CD RR 5 Run SETUP by typing RRSETUP and press Enter 6 When the first screen appears select Configuration and press Enter 7 At the next screen select Create and press Enter 8 When a filename is requested type C RR CNF and press Enter 9 Select Default and press Enter then enter the following defaults Default data directory D DATABASE Default work directory C TEMP Def...

Page 245: ... typing SYTOS and pressing Enter If a Cipher tape drive is installed do step 7 If a Viper tape drive is installed go to step 8 6 After these two disks have been installed insert the Future Domain SY TOS Add In Driver diskette into drive A Type TINSTALL C and press Enter 7 This will install the required driver into the SYTOS directory 8 Reboot the system and perform the functional check described i...

Page 246: ...ter 4 Verify that your company name is correct Be sure to double check because you will NOT be able to change it later Type Y if the name is correct or N to change it 5 Carbon Copy PLUS now converts the INS install files to EXE executable files 6 When the executable files have been created the message Carbon Copy Customization Complete appears on the screen 7 A series of questions now appear on th...

Page 247: ...opy PLUS creates the following configuration files These files are updated each time you configure Carbon Copy PLUS CC30 CFG MM30 CFG 10 Repeat steps 2 9 above for the Host master diskette on the host PC 11 Make a working copy of Carbon Copy on the hard disk WARNING Do not copy any files from the master diskettes before you run the first time only installation procedure described In the previous s...

Page 248: ...D ME The following chart describes the contents of the Carbon Copy PLUS files by extension type The CCS and PRM files contain predefined Terminal Emulator script files and parameter settings to assist in logging onto popular information services You may edit the CCS script text files with any text editor then compile them with the Carbon Copy PLUS script file compiler Read the Terminal Emulator Us...

Page 249: ...M startup screen appears a Press Enter to begin b If the QEMM software is new out of the package the system will ask you to enter the diskette serial number and owner information c Press Enter again to confirm the owner information d Press Enter to select C QEMM for the subdirectory e Press Enter again to confirm copying from A to C QEMM f Type C to select C as the boot disk for configuring system...

Page 250: ... to confirm the owner information d Press Enter to select C QEMM for the subdirectory e Press Enter again to confirm copying from A to C QEMM f If required type C to select C as the boot disk for configuring system to be updated g Press Enter to select the default configuration h Type Y yes in answer to the query Update CONFIG SYS AUTOEXEC BAT y n i Press Enter to continue 6 The software will now ...

Page 251: ...e whether the device will be used on your system 11 The final screen allows you to confirm your selections Press F10 if the screen lists the correct system configuration or Esc if you need to make changes Pressing Esc repeats the menus When all the questions have been answered the correct software for that system will be installed As diskettes are needed the system will prompt you to insert them Y...

Page 252: ...y required changes to these files 14 Now reboot the system The system will prompt you to log in and the main menu should appear 15 To install any optional modules select INSTALL SOFTWARE UPDATE from the Utilities menu for each module IMPORTANT YOU MUST INSTALL ANY OPTIONAL MODULES BEFORE INSTALLING THE CUSTOMER APPLICATION since the customer application may replace and or relocate some of the stan...

Page 253: ...on interlaced input 3 The SY_CLOCK backup utility A 8 4 T2000 product information A 10 5 Replacing the Portrait Scanner fuse A 11 6 SCSI controller board installaation in A 12 a Universal ID System 7 Creating a set of DOS ver 5 0 disks A 13 8 Reinstating the CPS account Login A 14 9 Maintenance and Troubleshooting of A 15 B W Thermal printer 10 ID3000 Ver 2 3 Software A 18 ...

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Page 255: ...ite thermal passes and to compare a live image from a black and white camera with a stored image The Live Video Comparison option which is purchase separately is enabled or dis abled during installation When it is disabled it allows the operator to view applicant data then it displays the message This option is not available to your system In addition this application is capable of preventing user...

Page 256: ...ange when switching between interlaced and non interlaced input The same application card layout will work with both an interlaced and non interlaced print with almost no visible difference Modifying an ID3000 thermal system to use a TX1500 with non interlaced input from interlaced input involves both hardware and software changes Hardware Changes Dip switches in set A should be changed from inter...

Page 257: ...OFFSET 51 30 HOC_TP_CARD1_YOFFSET 16 11 HOC_TP_CARD_XSIZE 286 284 HOC_TP_CARD_YSIZE 444 444 HOC_TP_CARD2_XOFFSET 337 314 HOC_TP_CARD2_YOFFSET 16 11 HOC_TP_CARD2_XSIZE 286 284 HOC_TP_CARD_2YSIZE 444 444 CR 79 Cards HOC_TP_CARDS_PER_SHEET 1 1 HOC_TP_CARD1_XOFFSET 84 63 HOC_TP_CARD1_YOFFSET 84 80 HOC_TP_CARD1_XSIZE 504 499 CR 80 Cards HOC_TP_CARDS_PER_SHEET 1 1 HOC TP_CARD1_XOFFSET 67 45 HOC_TP_CARD1...

Page 258: ...laced to non interlaced the thermal printer needs to be synchronized as follows From the Make a New ID Badge menu 1 Select Adjust Camera Controls and press Enter 2 Select ID Printer and press Enter 3 Select Check Front Panel Setting and press Enter The workstation software will request that you synchronize the thermal printer whenever the computer is turned on or rebooted Synchronize as follows 1 ...

Page 259: ...Polaroid ID3000 Service Manual Appendix A 7 Interlaced Input Non Interlaced Input Figure 1 Dip switch settings for interlaced and non interlaced input ...

Page 260: ...CK then press Enter If Bad Command or Filename appears follow the SYTOS installation procedure outlined in the ID2000 Installation Manual 2 Press S et then use the right left arrow keys so that Tuesday appears in the high lighted area 3 Press Tab and type in 12 hour 4 Press Tab and type in 0 minutes 5 Press Tab then press the Spacebar to select PM 6 Press Tab then press the spacebar to select PERP...

Page 261: ... Enter 8 Press V erify F ile S elected 9 Press Q uit to return to DOS 10 Press Enter at the Y prompt to save the session ACTIVATING SY CLOCK 1 At the end of the day exit to the DOS prompt and type CD SYTOS 2 Type in SYCLOCK 1 3 Insert a tape cartridge into the tape drive and close the lever The utility will automatically perform a backup at the designated time Remove and store the tape at the star...

Page 262: ... of each film sheet which consists of a letter followed by six numbers then another letter This code is interpreted as follows Sample Code E 2 0 3 4 2 1 F Monthly code breakdown A January G July B February H August C March J September D April K October E May L November F June M December Month of manufacture May Year of manufacture 1992 Machine number Date and shift code Component change Film ident...

Page 263: ... the drawer 4 Inspect the fuse for a burned or broken filament and obtain a replacement fuse if necessary Warning Use only a 5 amp Slo Blo fuse 5 Insert the fuse into the fuse drawer then reinsert the fuse drawer into the compartment nearest the center of the scanner The second fuse compartment remains empty Note Be sure the direction of the white arrow on the drawer matches the white arrow in the...

Page 264: ... Printer termination is external via a 25 pin Apple SCSI termina tor connector P N 5D003000010 Jumper settings Jumper Setting Description W1 Closed Memory address DEOOH W2 Closed Memory address W3 Closed 1 2 Closed 3 4 Extended memory address W4 Closed Termination power W5 Closed Zero wait state W6 Closed 1 2 Closed 3 4 Floppy enable disable Closed 5 6 W7 All open Interrupts RP1 Open Termination r...

Page 265: ...on and press Enter 4 The next screen should read INSTALL TO A and the curser will be next to THE LISTED OPTIONS ARE CORRECT Press Enter 5 Label your seven disks and press Enter Follow the screen instructions for inserting the disks To boot the system to the A prompt use the Startup disk You can find these other useful files on the following disks CHKDSK on Utility disk DISKCOPY on Utility disk FDI...

Page 266: ...he Power Switch If you are booting with the DOS 5 0 Setup 1 disk press F3 at the Welcome to Setup screen to exit and press Y to confirm You should be at the A prompt At the A prompt Type C and press Enter Insert the Installation disk into the A drive At the C prompt typeA PASSWORD and press Enter The system will copy the CPS account into any existing password file or create a new file containing t...

Page 267: ...Thermal printer If the thermal printer paper supply is exhausted install a new roll of paper as follows Important Use only UPP 11OS thermal printing paper 1 Press the OPEN CLOSE button to open the paper lid 2 Place the paper in the printer Place the paper with the thermo sensitive side printing side up 3 Close the paper lid ...

Page 268: ...ont of See Loading the Thermal printer will be lit Printer Pass too dark or Incorrect brightness Adjust the BRT dial on the too light control setting front of the printer for the desired brightness Pass has insufficient Incorrect contrast Adjust the CONTR dial on the or excessive contrast control setting front of the printer for desired contrast Jammed printer paper Incorrect installation Open the...

Page 269: ...eloading the Thermal Paper Pull the cleaning sheet through the printer If the printing head is extremely dirty this procedure may have to be repeated Then reinstall the thermal paper White specks on first few Dust on paper Feed the paper until clean paper printouts appears Printing does not start Is the power turned on Is the when Print button is paper loaded with the thermal pressed side up Paper...

Page 270: ... SYS DEVICE C HHSCAND SYS I 5 BUFFERS 30 FILES 60 DEVICE C QEMM LOADHI SYS H C DOS ANSI SYS Autoexec bat for ID3000F ctrlc echo off prompt P G verify off REM c qemm loadhi net ipx REM c qemm loadhi net netx call c tceutil tcesetup c id2prog initsupb SET COMSPEC C COMMAND COM SET TEMP C ID2DATA SET SYSFILES C SET S SYSFILES SET DP2000_DEF_IMAGE_DIR S ID2DATA SET DP2000_PARALLEL_PORT 1 SET DPALETTE ...

Page 271: ...AND SYS I 5 BUFFERS 30 FILES 60 DEVICE C QEM LOADHI SYS H C DOS ANSI SYS Autoexec bat for ID3000T ctrlc echo off prompt P G verify off REM c qemm loadhi net ipx REM c qemm loadhi net netx call c tceutil tcesetup c id2prog initsupb SET COMSPEC C COMMAND COM SET TEMP C ID2DATA SET SYSFILES C SET S SYSFILES SET DB D DATABASE SET LIBPATH S ID2PROG path S apps S id2data S id2prog DB S fonts S qgf c dos...

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