Polaris W Series, Installation And User Manual

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Deleti ng an error code
Using the control box:
• Aft er following the troubleshooti ng soluti ons, press any key to delete the error code (except the butt on).
From the iAquaLink™ app:
• Aft er following the troubleshooti ng soluti ons, press Clear Error or press OK to come back to this soluti on at a later
ti me.
5.3 I Troubleshooti ng the connecti on to the iAquaLink™ app
Control box status Possible causes Soluti ons
• The LED is
fl ashing.
• The control box is
connected to the
router but not to the
cloud server (LAN
connected, WEB not
connected).
Contact your Internet service provider.
• Disconnect the home Wi-Fi router for 10 seconds. Re-
connect it and see whether the LEDs come back on.
• Check the internet connecti on - the network may be down.
• Incompati ble 5 GHz
router.
• Replace the router.
• App version is obsolete • Update the app
• All LEDs are off .
• Very high luminosity.
• Cover the appliance to protect it from the sun's rays and
check that the light indicators turn on.
• Control box
disconnected.
• Connect the control box (see "2.2 I Electricity supply
connecti ons").
• Power cut.
• Check that there is power to the circuit breaker.
• Check that there is power to the socket by connecti ng
another appliance to it.
• Internet connecti on
lost.
• Check the internet connecti on - the network may be down.
• The LED is off .
• The LED is lit but
the Wi-Fi connecti on
is non-existent
(or spott y). The
"Connecti on Error"
message is displayed
on the screen in the
iAquaLink™ app.
• Internet connecti on
lost.
• Weak Wi-Fi signal*.
• The control box is too
far from the home Wi-
Fi router.
• Check the internet connecti on - the network may be down.
• Ensure that you have a suffi ciently strong Wi-Fi signal. There
are several ways to check the strength of the Wi-Fi signal:
- Unplug the home Wi-Fi router, then plug it back in.
- Using a laptop, go into Confi gurati on Panel to see the
status of your network connecti ons. Check the strength
of the wireless network signal on the laptop by checking
the status of the control box connecti on.
- Install the iAquaLink™ app, using a smartphone or tablet.
Check the strength of the wireless network signal on the
mobile device by checking the status of the control box
connecti on. If the Wi-Fi network is weak, install a Wi-Fi
extender.
- Use an app dedicated to analysing the Wi-Fi connecti on:
several are available in iOS or Android.
• On initi al set-up, place the cleaner's control box as close as
possible to the home Wi-Fi router. Do not use an electrical
extension (see "2.2 I Electricity supply connecti ons"), then
repeat the confi gurati on steps (see "3.2 I First-ti me cleaner
confi gurati on"):
- Once the LED lights up, plug in the control box near
the pool.
- If the LED does not light up, plug in the control box
again as close to the house as possible.
- If the LED sti ll does not light up, install a Wi-Fi
extender.