15
Troubleshooting
If you have difficulty operating Pocket Air, check the following points:
Problem
Possible Cause
Action
Low atomization
Low battery power
Insert new batteries or connect the
power adapter
Faulty connection due to
stains on the electrodes
Use rubbing alcohol to clean the
electrodes
The mesh holes are clogged
Refer to Cleaning and Disinfection
procedure to clean the medication
cup
The mesh is damaged
Replace the medication cup
Light indicator does not
turn on, no atomization
The batteries are inserted in
the wrong direction
Follow (+) and (-) mark on the
battery cover to re-insert the
batteries in correct direction
Batteries are dead
Insert new batteries or connect the
power adapter
Faulty connection between the
adapter and the main unit
Check and reconnect the adapter
to the main unit
No atomization when
power switch and
indicator are on
The mesh holes are clogged
Refer to
Cleaning and
Disinfection
procedure to clean
the medication cup
The mesh is damaged
Replace the medication cup
Power indicator shows
constant orange light
Low battery power
Insert new batteries or connect the
power adapter
Power indicator shows
flashing orange light
Faulty connection between
the electrodes and the main
unit
Use rubbing alcohol to clean
the electrodes and reinstall the
medication cup
The mesh is damaged
Replace the medication cup
The medication cup is not
installed properly
Refer to
How to Set up the
medication cup
procedure to
reinstall the medication cup
The bottom cover
separates from the
main unit
The connective band
disconnects from the bottom
cover
Insert the connective band into the
fixing hoop of the bottom cover
The connective band is
broken
Please contact the nearest dealer
or the store where you purchased
the device
The connective band
disconnects from the main
unit
1. If the device does not nebulize normally after taking the above-mentioned
procedure, please contact the nearest dealer or the store where you
purchased the device.
2. Never operate this device if any of the parts are not working properly or
have been damaged.
3. It is recommended to replace the medication cup after 1year of use, and
the device after 2 years of use.
4. Replace the mask and mouthpiece after one week of use, or whenever the
accessories are damaged.
