35
3.
To View, Download and Search Technical Documents and Case Studies, go to the Library on the Power
Monitors website:
https://library.powermonitors.com
4.
Or call the Technical Support Team at 1-800-296-4120
How do I change the scaling (upper or lower bounds) on a graph?
1.
While looking at a graph, select
[Tools]
and then
[Axis Bounds]
.
2.
In the “upper/Lower Bounds” window, select “Manual Scaling.”
3.
You can now change the upper and lower bounds to values of your choice.
If you would like to set the bounds to all plots, simply click
[Set all scales to this scale]
after typing in your
desired bounds.
4.
Select
[Apply]
My Tensor will not communicate. What should I do?
1.
See Appendix 3 : Troubleshooting
2.
Contact the Technical Support Team at 1-800-296-4120.
Will I need to buy a site license for ProVision to install it on multiple computers?
1.
No, ProVision only works with PMI equipment, and there is no charge to the user.
How can I get notified of updated versions of ProVision as they are released?
1.
Your Sales Representative can register you to get email updates from PMI
2.
Use the ProVision Upgrade Manager to check for new releases.
In ProVision, select the
[Help]
tab and then
[Check for Updates]
How do I activate my cell Tensor data plan?
1.
To communicate with your cell Tensor, the cell modem must be set up with a Verizon cell plan (a public
static IP address is preferred) using the SIM and IMEI numbers that can be found in the shipping material.
a.
A cell plan can be purchased through PMI and the Tensor or other cell device will be configured
with an IP address and tested before shipping.
2.
Internal IP addresses can be supplied to Verizon by your company’s IT group
a.
Your PC must be on the internal network to access internal IP addresses
3.
Once Verizon has configured the cell data plan, plug the Tensor into a standard AC outlet.
4.
The Tensor will get the information from the local cell tower
5.
When connected to the cell modem, you can use Provision to download the data file to your PC and also
use the PQ Canvass website to view data.
How do I add a cell connection to Provision?
1.
In ProVision, select
[Recorder]
and [Recorder Communication Settings]
2.
Select
[Add]
and
[TCP/IP]
3.
In the
Name
area, enter the serial number of the Tensor
4.
In the
Address
area, enter the IP address given to you by Verizon
5.
Select the check box; ‘
This is a Cell Connection
’
