PMI SVM-10, User Manual

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SVM-10™ Manual
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Appendix 2: Warranty Clause
Power Monitors Inc. (PMI) warrants each new product manufactured and sold to be free from
defects in material, workmanship, and construction, and that when used in accordance with this
manual will perform to applicable specifications for a period of one year after shipment.
If examination by PMI discloses that the product has been defective, then our obligation is limited
to repair or replacement, at our option, of the defective unit or its components. PMI is not
responsible for products which have been subject to misuse, alteration, accident, or for repairs not
performed by PMI.
The foregoing warranty constitutes PMI’s sole liability, and is in lieu of any other warranty of
merchantability or fitness. PMI shall not be responsible for any incidental or consequential
damages arising from any breach of warranty.
Equipment Return
If any PMI product requires repair or is defective, call PMI at (800) 296-4120 before shipping the
unit to PMI. If the problem cannot be resolved over the phone, PMI will issue a return
authorization number. For prompt service, all shipments to PMI must include:
1. Billing and shipping address for return of equipment.
2. The name and telephone number of whom to contact for further information.
3. A description of the problem or the work required.
4. A list of the enclosed items and serial numbers.
5. A return authorization number.
6. If possible, a copy of the original invoice.
Equipment returned to PMI must be shipped with freight charges prepaid. After repair, PMI will
return equipment F.O.B. factory. If equipment is repaired under warranty obligation, freight
charges (excluding air freight or premium services) will be refunded or credited to the customer’s
account. Return equipment to:
Power Monitors Inc.
1661 Virginia Avenue
Harrisonburg, VA. 22802 USA
Attention: Repair Department