Plustek SmartOffice PS283 User Manual Download

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HAPTER

IV.

ROUBLESHOOTING

If you encounter problems with your scanner, please review the installation and

scanning instructions contained in this guide.

Before you ask for customer service or repair, please refer to the information in this

chapter and consult our FAQ (Frequently Asked Questions) in which you can find

useful self troubleshooting information. From the Windows

START

menu, point to

All

Programs

Your Scanner Model Name

, and then click

FAQ

. (For Windows 8.1

users: Point your mouse cursor to the upper or lower right corner of your screen to

open the

Charm

bar. Click on the

Start

charm, then click on the downwards arrow

button in the lower left corner of the screen. The

Apps

screen will be shown. Move

your cursor to the right edge of the screen to scroll right until you find

Your Scanner

Model Name

, and then click on

FAQ

CANNER

ONNECTION

The first step to take when troubleshooting connection problems with your scanner

is to check all physical connections. The icon

, located on the Windows system

tray, indicates if the scanner software is properly launched and the scanner and

computer are communicating with each other.

Appearance

Status

The program has been successfully launched and the scanner

is connected with the computer, ready to scan images.

The scanner is not connected with the computer. Or, the

scanner power is not switched on.

No Display

You have chosen to terminate the program, no matter the

scanner is connected or disconnected with the computer.

Summary of Contents for SmartOffice PS283

Page 1: ...Scanner User s Guide SmartOffice ...

Page 2: ... of certain documents for example checks bank notes I D cards government bonds or public documents may be prohibited by law and or subject to criminal prosecution We recommend you to be responsible and respectful of the copyrights laws when you are scanning books magazines journals and other materials Environmental Information Recycle or disposal at end of life information please ask local distrib...

Page 3: ...ts 16 Checking Document Conditions 16 Loosening Documents 18 Placing Documents 18 Placing Business Cards 20 Placing Plastic Cards 20 Scanning Documents 22 Scanning via TWAIN Interface 22 Scanning from the Scanner s Front Panel or On screen DocAction s Execute Menu 24 Scanning from the Icon in the Left Side of the DocAction Window 26 CHAPTER III CARE AND MAINTENANCE 28 Cleaning the Scanner 28 Clean...

Page 4: ...the box contents and minimum computer requirements to use this scanner Before you start installing your scanner check the box contents to make sure all parts are included If any items are damaged or missing please contact the vendor where you purchased your scanner or our customer service directly Chapter I describes how to install scanner s software and connect the scanner to your computer Note T...

Page 5: ...ant information to eliminate or reduce any possibility of causing damage and personal injury 1 Usage the product is for indoor use in dry locations Moisture condensation may occur inside this device and cause malfunction at these conditions when this device is moved directly from a cold to a warm location after a cold room is heated when this device is placed in a damp room To avoid the moisture c...

Page 6: ...t subject the scanner to excessive vibration It may damage the internal components MINIMUM SYSTEM REQUIREMENTS1 PC with Intel Pentium IV 2 4 GHz processor or compatible 1 GB RAM Available USB 2 0 port DVD ROM Drive 2 GB Free Hard Disk Space Video card that supports 16 bit color or greater Operating System Microsoft Windows XP Vista 7 8 10 Information Systems with 2 GB RAM and 3 GB free hard disk s...

Page 7: ...Setup Application DVD ROM 6 Calibration Sheet 7 Extended Paper Width Slider 2 pieces 8 Cleansing Cloth 9 Pad Module 10 Stacker3 2 Save the box and packing materials in case you need to transport this scanner in the future 3 Stacker is not included in all scanner models ...

Page 8: ...e paper size you are using Information Extended Paper Width Slider accessory in the box content Hold the paper uprightly so as to avoid the paper feeding to be askew 3 COVER OPEN LEVER Opens the ADF cover Pull it to open the ADF cover when you need to clear paper jam or clean the scanner 4 ADF AUTOMATIC DOCUMENT FEEDER automatically feeds a stack of documents for scanning ...

Page 9: ...ED indicates the scanner status Light Status On The scanner is turned on ready to scan images Off The scanner is off either because the power is not turned on or because the AC adapter is not properly plugged into an AC power outlet 11 HAND HOLDER ergonomically designed for you to carry the scanner with ease 12 USB PORT connects the scanner to a USB port on your computer by the included USB cable ...

Page 10: ...7 15 STACKER4 Keeps the paper in place Extend it in case of longer paper 4 Stacker is not included in all scanner models ...

Page 11: ...ity of the bundled application programs may vary depending on the scanner model you purchase This USB scanner can only operate under the Microsoft Windows XP Vista 7 8 10 operating system HARDWARE REQUIREMENTS This scanner connects to your computer through the Universal Serial Bus USB which supports HOT PLUG AND PLAY To determine whether your computer is USB capable you must check the rear of your...

Page 12: ... task Tilted or uneven surface may cause paper feeding errors scanner damage or personal injury Avoid using the scanner in a dusty environment Dust particles and other foreign objects may damage the unit Step 1 Connecting the Scanner to Your Computer Attention Please make sure the scanner is turned OFF before you plug or unplug the scanner power adapter 1 Plug the AC adapter into the scanner s pow...

Page 13: ... message will not be displayed until the computer is on and Windows starts 3 For Windows XP a Insert the Setup Application DVD ROM included with your scanner into your DVD ROM drive b Select Install the software automatically recommended and click the Next button c Click the Next button in the window that appears Afterwards please skip to procedure 7 4 For Windows Vista a Select Locate and install...

Page 14: ...unt Control dialog pops up Afterwards please skip to procedure 9 6 For Windows 8 Windows 10 a Insert the Setup Application DVD ROM included with your scanner into your DVD ROM drive Click on the pop up notification then click Run install exe in the pop up window If you miss the pop up notification please eject and re insert the Setup Application DVD ROM b Click on the Yes button if the User Accoun...

Page 15: ...p Application DVD in case you need to reinstall the driver and software in the future Save the Calibration Sheet in case you need to calibrate the scanner in the future Step 3 Install the Extended Paper Width Slider 1 Open the ADF cover by pulling the lever and get the right and left extended paper width sliders ready 2 Align and Insert the left extended paper width slider onto the paper width sli...

Page 16: ...space Step 5 Testing the Scanner The following describes how you can check if the scanner is properly functioning with your computer and the scanning software Before testing your scanner double check to make sure that all connections are securely fastened To test the ADF scanning 1 Load the documents headfirst and face down toward the center of the ADF paper chute and all the way into the ADF unti...

Page 17: ...on Select the desired function from the drop down list of Button Template and adjust button settings Select ADF as the Scan Type Click OK to exit the Button Configuration window 4 Right click the icon in the Windows system tray and then choose Execute in the pop up menu that opens Click the desired button function item in the pop up menu ...

Page 18: ...corresponding action according to settings you have set up in the Button Configuration window INSTALLING ADDITIONAL SOFTWARE Your scanner is TWAIN compliant and functions with virtually all available TWAIN compatible software If you purchase additional software to be used with your scanner please make sure that it conforms to the TWAIN standard ...

Page 19: ... The scanner starts to scan your paper documents and transfer them to your assigned destination The destination can be a printer your E mail program files on your disk drives an image editing program etc Please refer to the online help of each program to guide you through any questions you may have while scanning within that program This chapter describes three important steps of scanner operation...

Page 20: ...ass and the inner ADF dirty If you have to scan such paper clean the scanner frequently refer to Chapter III Care and Maintenance of this guide for more information The paper for each batch scanned by ADF can be of the same or different weights However make sure the length of each scan batch is the same However don t use the ADF to scan documents if they meet any of the following conditions Paper ...

Page 21: ...e ADF loosen them as follows 1 Fan the documents so that no two pages are sticking together Make sure to remove static electricity from paper 2 Hold the documents upside down with both hands and then gently push them onto a flat surface to align the edges of all documents This will allow documents being fed into the ADF one at a time and prevent paper feeding errors PLACING DOCUMENTS 1 Load the do...

Page 22: ...nts unfold the paper chute extension and side guide to provide further support for the documents 3 Adjust the paper width slider for the paper size you are using The paper width slider should be gently touching both sides of the documents ...

Page 23: ... feeding them through the scanner is strained Do not load additional paper into the ADF while the unit is feeding and scanning PLACING BUSINESS CARDS 1 Load the business cards headfirst and face down toward the center of the ADF and all the way into the ADF until touching the bottom 2 Adjust the paper width slider to the business card width The paper width slider should be gently touching both sid...

Page 24: ...er If the scanned images are not good enough please remove the pad module before you load the plastic card 1 Open the ADF cover by pulling the cover open lever 2 Remove the pad module by pinching both sides of the pad module and pull it out 3 Close the ADF cover by pushing it back down until it snaps back into place 4 Horizontally load the plastic card headfirst and face up toward the center of th...

Page 25: ...n Before you start scanning check the following The power of both your computer and scanner is turned on The icon appears on the Windows system tray Paper is appropriately loaded into the ADF Scanning via TWAIN Interface The TWAIN program is a very important piece of software that comes with your scanner This program acts as an interface between the scanner hardware and the image editing software ...

Page 26: ...Windows Start button point to All Programs Presto BizCard and then click Presto BizCard to launch the business card recognition software For Windows 8 1 users Point your mouse cursor to the upper or lower right corner of your screen to open the Charm bar Click on the Start charm then click on the downwards arrow button in the lower left corner of the screen The Apps screen will be shown Move your ...

Page 27: ...dow for more information about the settings Scanning from the Scanner s Front Panel or On screen DocAction s Execute Menu The settings for each single touch button on the scanner s front panel are configured through DocAction DocAction offers you quick access to the most frequently used scanning functions They are especially useful when you need to repeatedly scan with the same settings and send i...

Page 28: ... through the left side of the window Each icon corresponds to a single touch button on your scanner s front panel as well as DocAction s on screen Execute menu Clicking any icon on the left pane and its current button settings are displayed immediately on the right pane You may adjust the settings as desired Click the Help button within the Button Configuration window for more information about th...

Page 29: ...pop up menu that opens Click the desired button function item in the pop up menu The scanner starts to scan immediately and carry out the corresponding action according to the settings you have set up in the Button Configuration window Scanning from the Icon in the Left Side of the DocAction Window You can perform scanning task by double clicking the icon in the left side of the DocAction window F...

Page 30: ...ded you may also modify settings to meet your current needs 3 Double clicking the desired icon in the left side of the DocAction window The scanner starts to scan immediately and carry out the corresponding action according to settings you have set up in the Button Configuration window ...

Page 31: ... herein Do not rub too hard Warning Before cleaning the scanner turn off the scanner and disconnect the scanner s power cable and USB cable and then wait a few minutes for the glass and or the inner ADF to cool to ambient temperature Wash your hands with soap and water after cleaning the scanner Cleaning Materials Have the following cleaning materials ready to clean the scanner soft dry lint free ...

Page 32: ...cleaner Be careful NOT to scratch their surfaces Clean Feed Roller Wipe the Feed Roller from side to side and then rotate it Repeat this until its entire surface is cleaned Clean Pad Module Wipe the Pad Module from top to bottom in the direction of arrow shown in below picture Be careful not to damage the pick springs of the pad ...

Page 33: ...on Do not spray cleaner directly onto the scanner glass Excess liquid residue may fog or damage the scanner 3 Wait for cleaned areas to dry completely 4 Close the ADF cover by pushing it back down until it snaps back into place ...

Page 34: ...o open the Charm bar Click on the Start charm then click on the downwards arrow button in the lower left corner of the screen The Apps screen will be shown Move your cursor to the right edge of the screen to scroll right until you find Your Scanner Model Name and then click on Scanner Utility The Scanner Utility window opens Find the Counter Utility section Refer to the online help of Scanner Util...

Page 35: ...32 3 Install the new pad module by inserting the tabs on the module onto their slots on the scanner 4 Close the ADF cover by pushing it back down until it snaps back into place ...

Page 36: ...toward the scanner buttons Attention Please insert the special calibration sheet included with the scanner Alternatively you may also use any plain white sheet of paper sized in Letter A4 instead however the calibration effect may be less good than the special calibration sheet 3 Click Start All Programs Your scanner model name Calibration Wizard For Windows 8 1 users Point your mouse cursor to th...

Page 37: ... button to wake up the scanner from power saving From the Windows START menu point to All Programs Your Scanner Model Name and then click Scanner Utility 9 For Windows 8 1 users Point your mouse cursor to the upper or lower right corner of your screen to open the Charm bar Click on the Start charm then click on the downwards arrow button in the lower left corner of the screen The Apps screen will ...

Page 38: ...on in the lower left corner of the screen The Apps screen will be shown Move your cursor to the right edge of the screen to scroll right until you find Your Scanner Model Name and then click on FAQ SCANNER CONNECTION The first step to take when troubleshooting connection problems with your scanner is to check all physical connections The icon located on the Windows system tray indicates if the sca...

Page 39: ... by pulling the cover open lever 3 Gently but firmly pull the jammed documents out of the ADF Try to avoid creasing or wrinkling the documents Attention Do not try to pull jammed or half scanned documents out of the ADF without first opening the ADF cover Doing so may permanently damage the ADF 4 Close the ADF cover by pushing it back down until it snaps back into place ...

Page 40: ...sults may vary depending upon your scanning application computer processor and system memory Scanning Area W x L Max 216 x 356 mm 8 5 x 14 Min 13 2 x 13 2 mm 0 52 x 0 52 Acceptable Paper Sizes W x L Max 220 x 356 mm 8 66 x 14 Min 50 8 x 50 8 mm 2 x 2 Acceptable Paper Weight Thickness 50 to 105 g 14 to 28 Lbs Daily Duty Scan Sheets 1 500 Roller Lifetime Scans 100 000 Pad Lifetime Scans 20 000 Actio...

Page 41: ...e 200 dpi A4 Portrait 5 ppm Color mode 200 dpi A4 Portrait Note Results may vary depending upon your scanning application computer processor and system memory Scanning Area W x L Maximum 216 x 356 mm 8 5 x 14 Minimum 13 2 x 13 2 mm 0 52 x 0 52 Acceptable Paper Sizes W x L Maximum 220 x 356 mm 8 66 x 14 Minimum 50 8 x 50 8 mm 2 x 2 Acceptable Paper Weight Thickness 50 to 105 g 14 to 28 Lbs Daily Du...

Page 42: ...A4 Portrait 40 ppm B W mode 200 dpi A4 Portrait 40 ppm Color mode 200 dpi A4 Portrait Note Results may vary depending upon your scanning application computer processor and system memory Scanning Area W x L Max 216 x 2500 mm 8 5 x 98 42 Min 13 2 x 13 2 mm 0 52 x 0 52 Acceptable Paper Sizes W x L Max 244 x 2530 mm 9 6 x 99 60 Min 50 8 x 50 8 mm 2 x 2 Acceptable Paper Weight Thickness 50 to 105 g 14 ...

Page 43: ...lease ask local distributors and suppliers for spare parts information and product upgrade information Information requested by relevant Implementing Measure Please ask local distributors and suppliers for the related information of Implementing Measure test report Do not dispose anything of products before you ask local distributors and suppliers to get correct information for decreases of enviro...

Page 44: ...are This Limited Warranty service does not provide for carry in exchange when the problem results from accident disaster vandalism misuse abuse unsuitable environment program modification another machine or non vendor modification for this product If this product is an optional feature this Limited Warranty applies only when the feature is used in a machine for which it was designed If you have an...

Page 45: ... be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a circuit different from that which the receiver is connected Shielded interconnect cables and shielded power ...

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