Troubleshooting
Digital pen problems
Condition
Check
Digital pen’s indicator does not
light/flash
• Is a battery inserted in the digital pen?
• Is the battery worn out?
• Is the battery inserted in the wrong direction (+ and – polarities)?
• Are you using a rechargeable battery?
Digital pen’s indicator flashes
(lit for 0.5 seconds, off for 1
second)
• Connection to device or pairing with the digital pen has not yet
been completed. Pair the digital pen and computer.
Digital pen has been recognized
but pen does not write
• Is the digital pen being used at an angle of more than 45
degrees with respect to the panel surface?
• Is there adhesive tape, etc., on the panel’s surface?
Interactive panel problems
Condition
Check
It is hard to erase what you have
drawn with the marker.
• Has the ink been left on the panel for an extended period of
time?
• Have you used a marker other than the exclusive markers?
• Are you wiping the panel with thinner or benzene?
Interactive panel’s adhesive
strength is weak.
• For magnet type panels, use a dampened cloth to wipe any dirt
or dust off the magnets on the backs of the holding bars and off
the panel’s back surface (the magnetic layer).
Technical support
If the problem with the product or software cannot be solved, contact your nearest PLUS
Vision office, dealer or store.
Internet: http://www.plus-vision.com/en/support/index.html
* PLUS only accepts inquiries made using the special Inquiry Form.
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